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Microsoft Help Desk Remote Jobs in Indiana (NOW HIRING)

The Heritage Group

IT Service Desk Analyst

Indianapolis, IN · Remote

$19.50 - $26.75/hr

The Heritage Group IT Helpdesk provides computer support to all the core business units. This ... Supports end users via phone and remote support tools. * Supports Microsoft O365 application issues.

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

... help desk workflows * Provide hands-on technical support for in-office and remote employees ... Manage core productivity and collaboration tools (Google Workspace, Microsoft 365, Slack, etc.

Ruoff Mortgage

Remote DE FHA Underwriter

Fort Wayne, IN · Remote

$70K - $80K/yr

Proficient in Microsoft Office (Word, Excel, Outlook) * Bachelor's degree preferred (HS diploma ... Retirement Savings: 401(k) with company match to help you plan for the future * Time Off: Paid ...

Ruoff Mortgage

Remote DE FHA Underwriter

Fort Wayne, IN · Remote

$70K - $80K/yr

Proficient in Microsoft Office (Word, Excel, Outlook) * Bachelor's degree preferred (HS diploma ... Retirement Savings: 401(k) with company match to help you plan for the future * Time Off: Paid ...

CSAA

We build innovative, human-centered solutions that help AAA members prevent, prepare for, and ... Advanced proficiency in Microsoft Excel, Word, PowerPoint, Adobe, and DocuSign * Experience with ...

CSAA

Help establish consistent metric definitions, governance, and scalable analytics practices ... Expert in Microsoft Office Suite, SQL (Snowflake preferred), Visual Basic, data visualization tools ...

CSAA

We build innovative, human-centered solutions that help AAA members prevent, prepare for, and ... Proficiency with Microsoft Word, Excel, and matter or case management systems; ability to prepare ...

Harris

Remote Join our mission to help transform healthcare delivery from reactive, episodic care to ... Microsoft Office 365, Teams, Excel, etc.), also while being in a HIPAA compliant area in home to ...

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Microsoft Help Desk Remote information

Can help desk positions be remote?

Help desk positions, including those for Microsoft Help Desk roles, can often be performed remotely, especially with the use of remote support tools and communication platforms. Many companies now offer remote help desk jobs that require technical skills, customer service abilities, and sometimes certifications like CompTIA A+ or Microsoft certifications. However, some positions may require on-site presence depending on the company's policies and the nature of the support needed.

Does Microsoft still offer remote work?

Microsoft Help Desk Remote positions are still available as Microsoft continues to support remote work options for many roles, including technical support and customer service. These jobs often require familiarity with remote collaboration tools like Teams and may offer flexible schedules, depending on the position and team needs.

What are Microsoft Help Desk Remote jobs?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

How difficult is it to get hired at Microsoft?

Getting hired as a Microsoft Help Desk remote technician typically requires relevant technical skills, customer service experience, and familiarity with Microsoft products. The hiring process can be competitive, often involving multiple interview rounds and assessments of technical knowledge and problem-solving abilities.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What are the key skills and qualifications needed to thrive as a Microsoft Help Desk Remote specialist, and why are they important?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.

Can I work from home for Microsoft?

Microsoft Help Desk Remote positions typically allow employees to work from home, especially for technical support roles that can be performed using remote access tools and a reliable internet connection. However, specific remote work policies may vary by role and location, and some positions may require on-site presence for training or certain tasks.
What are the most commonly searched types of Microsoft Help Desk jobs in Indiana? The most popular types of Microsoft Help Desk jobs in Indiana are:
What are popular job titles related to Microsoft Help Desk Remote jobs in Indiana? For Microsoft Help Desk Remote jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Microsoft Help Desk Remote jobs in Indiana look for? The top searched job categories for Microsoft Help Desk Remote jobs in Indiana are:
What cities in Indiana are hiring for Microsoft Help Desk Remote jobs? Cities in Indiana with the most Microsoft Help Desk Remote job openings:
Microsoft Help Desk Remote jobs near you
CIVILIAN PAY TECHNICIAN (HELP DESK)

CIVILIAN PAY TECHNICIAN (HELP DESK)

Defense Finance and Accounting Service

Indianapolis, IN • On-site, Remote

$41K - $59K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Defense Finance and Accounting Service rating

8.0

Company rating: 8.0 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

74th of 148 rated financial services

Job description

Summary
Defense Finance and Accounting Services (DFAS) mission is to lead the Department of Defense (DoD) in
finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information.
Pay for first time hires to the Federal Govt will typically be set at a step 1 salary for their respective grade level.
To view pay rates in a specific location visit the OPM pay tables at https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/
Learn more about this agency
Duties
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  • Duties described below reflect the full performance level GS-06. Duties assigned to an entry grade of GS-05 will be developmental in nature.
  • The Civilian Pay Help Desk responds to inbound phone calls from customers with inquiries and requests, courteously and professionally, while providing a customer experience that offers consistent and accurate information in a timely manner.
  • Researches employee leave/pay issues based on inquiries that include special pay requests, validating and requesting changes to service computation dates, advising supervisors on overtime requests, and resolving issues regarding debt letters.
  • The Help Desk technician's primary function is to respond to inquiries in an environment involving high customer volume and sensitive content related to the overall entitlements/pay processes.
  • Determines eligibility for pay and benefits based on appointment type and pay plan, tour of duty, and location of employment.
  • Uses various automated systems and databases to: search records and customer accounts, procedures and guidelines to identify and explain information.

Requirements
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Conditions of employment
  • Must be a U.S Citizen
  • Background or Security Investigation - Position Sensitivity and Security Levels may vary and is dependent upon position being filled - see the Additional Information field below for more details.
  • Registered for Selective Service (males born after 12-31-1959)
  • Suitable for Federal employment
  • Obtain/Maintain Financial Management Certification
  • New employees to the Defense Finance and Accounting Service will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.
  • Position is located in Indianapolis, IN. Please note, this position is NOT eligible for remote telework.
  • Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need.

Qualifications
This position is being filled under the Direct Hire Authority for Certain Personnel of the Department of Defense via delegated authority by the Office of the Secretary of Defense. We reserve the right to close this announcement early or to extend, as appropriate, based upon the needs of the Agency. Qualified application packages may be referred to management at various points in the selection process depending on the number and timing of applications received. Selections may be made at any point during the announcement open period..
Applicants MUST have related financial experience AND/OR a related financial degree (examples include: Finance, Accounting, Management, Actuarial Science, or related), in addition to meeting Office of Personnel Management (OPM) minimum qualification requirements. Substitution of combination of education and experience must still, in conjunction, minimally satisfy the DHA qualification requirement.
One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade within the federal service, which demonstrates the ability to perform the duties of the position, is required.
GS-05: Specialized experience is defined as: performing financial duties that support the processing of financial/accounting transactions using standardized procedures to include reviewing documents for accuracy and inputting financial/accounting information into an automated system and correcting invalid/incorrect transactions.
GS-06: Specialized experience is defined as: processing a variety of non-routine payroll actions, such as establishing, adjusting and closing payroll accounts, and preparing and balancing a variety of payroll reports.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You may qualify for consideration if meeting specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.
Education
Substitution of Education for Specialized Experience is generally not applicable above GS-05 but may be considered if it is directly related to the position being filled. You MUST submit transcripts at the time you apply.
GS-05: Four years of education above high school in any field may be substituted to meet the specialized experience requirement
GS-06: Six months of graduate education may be substituted to meet the specialized experience requirement when it is directly related to the position being filled
Equivalent combinations of education and experience may be used to substitute for the specialized experience requirement.
Official Transcripts: If the position you are applying for has a positive degree requirement or education forms the basis for qualifications (i.e. you would not qualify without the education obtained), you MUST submit transcripts with your application.
    • Official transcripts are not required at the time of application outside of what is outlined above; however, official transcripts must be verified PRIOR to appointment.
    • An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.
  • FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in a conventional U.S. education program. It is your responsibility to provide such evidence when applying or prior to appointment as outlined above.
    • Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. You must provide a copy of the letter containing the results of the equivalency evaluation upon request. Failure to provide such documentation when requested will result in lost consideration.

For more information regarding evaluation of foreign education for federal employment, please visit the U.S. Department of Education
Additional information
  • All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance.
  • Moving expenses will not be paid.
  • Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need.
  • Veteran's Preference: Veteran's preference does not apply under this Direct Hire Authority (DHA).
  • This position is being filled under the Direct Hire Authority for Certain Personnel of the Department of Defense via delegated authority by the Office of the Secretary of Defense. Positions may be filled as permanent or term with a full-time or part-time work schedule. Pay will vary by geographic location. We reserve the right to close this announcement early or to extend, as appropriate, based upon the needs of the Agency. Qualified application packages may be referred to management at various points in the selection process depending on the number and timing of applications received. Selections may be made at any point during the announcement open period.
  • Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment.
  • A one year probationary period may be required.
  • We may use this announcement to fill additional vacancies within 90 days of the closing date.
  • This position is Non-Exempt from the Fair Labor Standards Act.
  • Travel requirement is occasional.
  • This position is not covered by a bargaining unit.
  • Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance.(See DoD Instruction 1400.25, Volume 300, here)
  • This position requires you to obtain and maintain a Level 1 Certification under the DoD Financial Management (FM) Certification Program as a condition of employment. If selected, you will have to obtain this certification within two (2) years of your entry on duty in the position unless you are already in a position that requires a Level 1 Certification in which case you must complete the certification within the original 2-year period. Failure to become certified within the required time-frame may be grounds for removal from the position and/or from Federal service. Information about the DoD FM Certification Program is available at FM Certification
  • The Security Designation will vary and dependent upon position and may require a secret clearance or higher. Employment in this position requires a background investigation which may delay starting date. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed/undisclosed background issues, the employment offer may be withdrawn. Individuals selected are required to obtain/maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in termination. For more information see the security section of Understanding Vacancy Announcements.
  • This vacancy announcement will be used to fill current vacancies and anticipated future vacancies. Onboarding is dependent upon favorable security/suitability determination and availability of work and vacancies. In some instances, individuals may not be employed for six months or more from the time they are approved by security.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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