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Entry Level Help Desk Support Jobs in Indiana (NOW HIRING)

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... As an IT Help Desk Specialist, you'll be on the front line of support-helping teammates across the ...

TEKsystems

Jr. Help Desk Technician

Fort Wayne, IN · On-site

$50K - $60K/yr

This role is responsible for answering support calls, troubleshooting common IT issues, managing ... Previous Help Desk, Service Desk, Desktop Support, or Technical Support experience. * Exposure to ...

TEKsystems

Jr. Help Desk Technician

Fort Wayne, IN

$50K - $60K/yr

This role is responsible for answering support calls, troubleshooting common IT issues, managing ... Previous Help Desk, Service Desk, Desktop Support, or Technical Support experience. * Exposure to ...

Vergence

Help Desk Analyst

Indianapolis, IN · On-site

$23.35/hr

Document all support interactions in the ticketing system and maintain accurate logs. * Provide ... Generate reports on data quality trends and help develop training materials.

Summit Radiology

IT Help Desk Technician

Fort Wayne, IN · On-site

Vision insurance About the Role Summit Radiology is a teleradiology provider supporting hospitals ... As our IT Help Desk Technician , you'll be the first person our staff, radiologists, and client ...

Georgia

I.T. Support Specialist

Lagrange, IN · On-site

Help Desk Support * Serve as the primary responder for IT support requests submitted through the SolarWinds Help Desk system. * Monitor, prioritize, assign, document, and resolve incoming help desk ...

TEKsystems

It Support Technician

South Bend, IN · On-site

$20 - $22/hr

Skills Desktop, Troubleshooting, Help desk support, asset management, Customer service, comptia, Windows 10, Imaging Top Skills Details Desktop,Troubleshooting,Help desk support,asset management ...

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Entry Level Help Desk Support information

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How much do entry level help desk support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for entry level help desk support in Indiana is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.97 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Indiana?

For Entry Level Help Desk Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Indiana look for?

The top searched job categories for Entry Level Help Desk Support jobs in Indiana are:

What cities in Indiana are hiring for Entry Level Help Desk Support jobs?

Cities in Indiana with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $41,256 per year, or $19.8 per hour.

Help Desk Analyst

Jeffersonville, IN

American Commercial Barge Line LLC
Transportation and Warehousing • 1 - 5K employees
Learn more about American Commercial Barge Line LLCexternal

$19.75 - $26.75/hr

Full-time

Re-posted 29 days ago

Key responsibilities

  • Serve as the first point of contact for end-user technical support and troubleshoot hardware, software, and network issues.

  • Manage support tickets by logging interactions, providing solutions, and following up to ensure issues are resolved satisfactorily.

  • Escalate unresolved technical issues to higher support tiers and assist with inventory control and knowledge base updates.

American Commercial Barge Line rating

8.1

Company rating: 8.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Job Title: Help Desk Analyst
Company: American Commercial Barge Line
Location: ACBL HQ - Jeffersonville, IN
Job Type: Full-Time; Salary
 
Ready to launch your IT career with a company that keeps America’s waterways moving? American Commercial Barge Line is seeking a Help Desk Analyst to serve as the first point of contact for Team Members across our organization, delivering exceptional technical support and resolving technology challenges with speed and professionalism. In this high-impact role, you'll troubleshoot hardware, software, and system issues, manage support tickets, and collaborate with IT experts to keep our operations running seamlessly. If you're passionate about technology, customer service, and making a difference every day, we want to hear from you!  

When you join ACBL…

American Commercial Barge Line (ACBL) is one of the largest and most diversified marine transportation companies in the U.S. Our legacy of providing the nation with the most economical, safest, and greenest mode of transportation dates all the way back to 1915, when we began moving coal on the Kentucky River.  We offer a wide range of career paths in both operations and support services. Whether you are interested in working on the river or in an office, we are always searching for the best of the best to join our ACBL team. 

What you will be doing... Your IMPACT  

Essential Duties/Functions:

  • Deliver exceptional service as the face of IT Support & initial point of contact for the ACBL’s Service Desk.
  • Provides Tier 1 end-user consulting, trouble-shooting, and problem-solving support for personal computer hardware/software supported products and network-related technologies.
  • Escalate unresolved issues to Tier II or Tier III support as needed.
  • Assist with inventory control, knowledge base articles publications, and the creation and assignment of support tickets.
  • Log all support interactions and resolutions in the ticketing system.
  • Follow-up with users to ensure issues are resolved satisfactorily.
  • Performs all other duties as assigned.

What we are looking for...    

You will need to have: 

  • High School Diploma/GED
  • Proficiency in office productivity software such as Microsoft Office 365
  • Skills in hardware and software support techniques with an understanding of desktop and laptop configurations 
  • Excellent interpersonal and communication skills
  • Ability to project a positive, professional image in all dealings with both internal and external customers
  • Excellent customer service skills
  • Be able to perform the essential functions of the job in a normal office environment or shipyard facility
  • Ability to lift 30-40 lbs
  • Work an on-call rotation every 4-5 weeks.
  • Travel as required (onboard vessels and facilities) 

Even better if you have...

  • A Bachelor's degree
  • 0-3 years of experience in the Information Systems field
  • A-Plus certification
  • Proficiency in troubleshooting Microsoft operating systems and mobile operating systems

Exempt

What American Commercial Barge Line employees say

Pay

Hours and flexibility

Workplace

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