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Entry Level Help Desk Support Jobs in Indiana (NOW HIRING)

AEG

Help Desk Analyst

Indianapolis, IN · On-site

$20 - $23/hr

As a Help Desk Analyst , you'll play a key role in supporting daily office operations and high-energy race events at Lucas Oil Indianapolis Raceway Park. This role is ideal for someone who enjoys ...

Vergence

Help Desk Analyst

Indianapolis, IN · On-site

$23.35/hr

Document all support interactions in the ticketing system and maintain accurate logs. * Provide ... Generate reports on data quality trends and help develop training materials.

TEKsystems

Service Desk Analyst

Evansville, IN

$18 - $20/hr

Experience in a service desk or help desk role within an enterprise environment. * Exposure to user administration, system access management, or software support. * Familiarity with common ...

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How much do entry level help desk support jobs pay per hour?

As of May 30, 2026, the average hourly pay for entry level help desk support in Indiana is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Indiana? For Entry Level Help Desk Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Indiana look for? The top searched job categories for Entry Level Help Desk Support jobs in Indiana are:
What cities in Indiana are hiring for Entry Level Help Desk Support jobs? Cities in Indiana with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Indiana as of May 2026, with employment types broken down into 2% As Needed, 13% Full Time, 69% Part Time, 1% Temporary, and 15% Contract. Highlights an 63% Physical, 4% Hybrid, and 33% Remote job distribution, with an average salary of $41,256 per year, or $19.8 per hour.

Technology Help Desk Specialist

Greenwood Community Schools

Greenwood, IN

Other

Posted 3 days ago

Job description

Overview: We are seeking a versatile and proactive IT professional to join our team. This role is based at Greenwood High School and supports the entire district. The position plays a key role in our educational technology environment, with a focus on customer support, account and device management, data accuracy, and routine reporting. The ideal candidate will serve as a central point of contact for the organization, bridging the gap between technical systems and user needs through direct support and clear communication. 

Key Responsibilities: 

  • Customer Support & Communication
  • Serve as a liaison between the Technology Department and non-technical stakeholders, including staff, students, and parents
  • Provide front-line troubleshooting and support to resolve user issues efficiently
  • Monitor the help desk and resolve tickets that can be completed remotely
  • Deliver technical assistance via phone, email, remote support tools, and in-person as needed. Translate technical concepts into clear, user-friendly guidance
  • Develop and maintain troubleshooting guides and documentation for recurring issues 

Account & Device Management: 

  • Manage account lifecycles, including creating accounts for new staff and students and disabling accounts upon departure
  • Prepare Chromebooks for new students, ensuring devices and accounts are properly configured and labeled.
  • Support secretaries and parents with PowerSchool, online registration, and password-related issues 

Data Integrity & Security:

  • Support cybersecurity efforts, including password security, phishing awareness, and multi-factor authentication
  • Track student device repairs and coordinate communication with parents and appropriate school staff regarding insurance claims 

Reporting & Data Management:

  • Generate reports on help desk activity, device status, and system usage
  • Produce data extracts for administrative needs, state reporting, and internal audits
  • Technical Collaboration & Support Assist building technicians with updates, repairs, imaging, and troubleshooting
  • Provide additional hardware and technical support during peak times, including school breaks and summer periods 

Additional Responsibilities: 

  • Perform other duties as assigned by the Director of Technology
  • Preferred Skills Experience with PowerSchool, Google Workspace Admin Console, ChromeOS, and Windows environments


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