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Entry Level Help Desk Support Jobs in Indiana (NOW HIRING)

Our Sunday Visitor, Inc.

Help Desk Analyst

Huntington, IN · On-site

$19.50 - $26.75/hr

Provide support for all systems at all locations. The incumbent will also assist in research and management of the applications and tools used by the help desk team. Essential Job Functions (*=Non ...

Robert Half

Help Desk Analyst I

Connersville, IN · On-site

$17.75 - $24.50/hr

We are looking for a Help Desk Analyst I to provide dependable technical support for end users in Connersville, Indiana. This Long-term Contract position is ideal for someone with at least 1 year of ...

LifeStance Health

Help Desk Specialist

Mishawaka, IN · On-site

$25 - $28/hr

ROLE OVERVIEW The IT Support, Help Desk role provides front-line technical support for clinical applications, as well as hardware and software used by clinicians, patients, and administrative team ...

LifeStance Health

Help Desk Specialist

Mishawaka, IN · On-site

$25 - $28/hr

ROLE OVERVIEW The IT Support, Help Desk role provides front-line technical support for clinical applications, as well as hardware and software used by clinicians, patients, and administrative team ...

Fort Wayne Metals

Help Desk Technician

Fort Wayne, IN · On-site

$18.50 - $25/hr

We're glad you're exploring our Help Desk Technician position and want to share some of the details ... Train and provide technical support to end users and other technical support staff in the uses and ...

Vergence

Help Desk Analyst

Indianapolis, IN · On-site

$23.35/hr

Document all support interactions in the ticketing system and maintain accurate logs. * Provide ... Generate reports on data quality trends and help develop training materials.

Good Samaritan

Service Desk Analyst

Vincennes, IN · On-site

$17.75 - $24/hr

They provide support for basic incident and request resolution. When issues are beyond the scope of ... Previous Service Desk/Help Desk experience preferred. * Two - five years previous experience with ...

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Entry Level Help Desk Support information

See Indiana salary details

$9

$19

$31

How much do entry level help desk support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for entry level help desk support in Indiana is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.97 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Indiana? For Entry Level Help Desk Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Indiana look for? The top searched job categories for Entry Level Help Desk Support jobs in Indiana are:
What cities in Indiana are hiring for Entry Level Help Desk Support jobs? Cities in Indiana with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Indiana as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,256 per year, or $19.8 per hour.
Help Desk Analyst

Help Desk Analyst

Our Sunday Visitor, Inc.

Huntington, IN • On-site

$19.50 - $26.75/hr

Full-time

Posted 15 days ago

Job description

Job Summary

The Help Desk Analyst role is to provide maintenance and support for Windows and Mac desktop computers and laptops and mobile devices including software installation, troubleshoot computer problems and determine source, and advise on appropriate action. Provide support for all systems at all locations. The incumbent will also assist in research and management of the applications and tools used by the help desk team.

Essential Job Functions (*=Non-essential tasks):

  • Diagnose and resolve technical hardware and software issues for Microsoft Windows and Mac operating systems involving applications, internet and VPN connectivity, email clients, VOIP and mobile devices and more.
  • Analyzes the needs of users and recommends solutions for software/hardware systems.
  • Offer alternative solutions where appropriate with the objective of improving customer support.
  • Document resolutions for future reference
  • Follow standard processes and procedures
  • Perform hardware and software installations.
  • Provide computer orientation to new company staff
  • Maintain virus protection software on all end user systems
  • Update hardware and software patches on end user systems
  • Utilize the problem ticketing system to prioritize and resolve system related issues.
  • Act as a liaison between OSV and hardware/software service providers
  • Stay current with system information, changes and updates
    • Other duties as assigned

Requirements:

Experience:

  • Advanced knowledge of company supported applications. Ability to learn and support new hardware and software

Education:

  • High school degree and at least 2 years of college experience and/or coursework or an Associate’s Degree preferred or a combination of relevant work experience and education.
  • Must have a minimum of 3 years of applicable experience working with desktop and mobile hardware and software in a business environment.

Skills and Abilities:

  • Able to work independently and efficiently to meet deadlines.
  • Able to promptly answer support related email, phone calls and other electronic communications.
  • Highly self-motivated, detail-oriented and organized
  • Candidate must have excellent interpersonal communication skills including demonstrated success with oral and written communication.
  • Dependability, organization, problem solving and adaptability skills.
  • Proficient computer experience including Windows and Mac OS, Microsoft Office 356, Virus Protection software, Microsoft Patch Management
  • Advanced knowledge and ability to troubleshoot PC, Mac, Android, iOS and networking systems

Working Environment

  • Hybrid: Position will work on-site at the Huntington, Indiana location 3 days per week
  • The incumbent will carry a corporate cell phone to respond to after-hours, on-call emergencies

Supervisory Responsibilities

  • None

Compensation

  • OSV recognizes that its employees work in many different states and therefore may be affected by different laws. It is OSV's intention to comply with all applicable federal, state, and local laws that apply to the Company's employees.
  • Compensation offered is determined based on market data, internal equity, and an applicant's relevant skills, experience, and educational background.


(Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.)