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Entry Level Help Desk Support Jobs in Indiana (NOW HIRING)

Summit Radiology

IT Help Desk Technician

Fort Wayne, IN · On-site

Vision insurance About the Role Summit Radiology is a teleradiology provider supporting hospitals ... As our IT Help Desk Technician , you'll be the first person our staff, radiologists, and client ...

crewcarwash

IT Help Desk Technician

Fishers, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: * Competitive compensation * Daily pay options ...

crewcarwash

IT Help Desk Technician

Indianapolis, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: * Competitive compensation * Daily pay options ...

Crew Carwash

IT Help Desk Technician

Fishers, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: * Competitive compensation * Daily pay options ...

Georgia

I.T. Support Specialist

Lagrange, IN · On-site

Help Desk Support * Serve as the primary responder for IT support requests submitted through the SolarWinds Help Desk system. * Monitor, prioritize, assign, document, and resolve incoming help desk ...

Old National Bank

Support Desk Agent

Evansville, IN · On-site

$18.25 - $29.75/hr

As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are ... Responsibilities We are currently seeking a Support Desk Agent that will provide internal client ...

Old National Bank

Support Desk Agent

Evansville, IN · On-site

$18.25 - $29.75/hr

As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are ... We are currently seeking a Support Desk Agent that will provide internal client support for ...

Quanex Building Products

Client Tech Analyst

Richmond, IN · On-site

$26.50 - $32.50/hr

This role is responsible for supporting users, managing computer hardware and software, coordinating Help Desk requests, supporting local and wide area network operations, and helping ensure IT ...

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Entry Level Help Desk Support information

See Indiana salary details

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$19

$31

How much do entry level help desk support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level help desk support in Indiana is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.97 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Indiana?

For Entry Level Help Desk Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Indiana look for?

The top searched job categories for Entry Level Help Desk Support jobs in Indiana are:

What cities in Indiana are hiring for Entry Level Help Desk Support jobs?

Cities in Indiana with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $41,256 per year, or $19.8 per hour.

IT Help Desk Technician

Fort Wayne, IN • On-site

Summit Radiology
See more jobs at Summit Radiologyexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Profit sharing
  • Vision insurance

 
About the Role
Summit Radiology is a teleradiology provider supporting hospitals and imaging clinics across multiple states. Our combined IT and informatics team keeps the systems behind clinical imaging running around the clock, and you'll be the team's front door.
As our IT Help Desk Technician, you'll be the first person our staff, radiologists, and client sites reach when something isn't working. You'll answer incoming IT calls, resolve the issues you can, and triage the rest to the right specialist with clear, useful notes. You'll also be the primary owner of our ticket queue: monitoring incoming tickets, making sure every ticket has an owner, and preventing tickets from aging. You'll work alongside experienced engineers in networking, servers, security, and clinical applications, and learn from all of them.
This role is a launchpad. As you build experience and demonstrate proficiency, you'll have opportunities to learn alongside our networking, server, security, and clinical applications teams. For strong performers who develop an interest in one of these areas, this role can provide a path into more specialized IT positions as opportunities arise.
Schedule & Location
  • Full-time, on-site at our Fort Wayne office
  • Standard schedule of Monday through Friday, 8:00 AM-5:00 PM ET or 7:00 AM-4:00 PM ET - your preference
  • No on-call responsibilities
What You'll Do
  • Answer incoming IT support calls as the primary point of contact during business hours
  • Provide Tier 1 support for Windows workstations, Microsoft 365, account lockouts and password resets, MFA, BitLocker recovery, printers, peripherals, and other common end-user issues, as well as basic clinical application support (training provided; no healthcare background required)
  • Triage incoming tickets: assess new issues, capture the essentials (user/device, location, contact information, impact, symptoms, errors, troubleshooting already performed), and assign to an appropriate specialist as needed
  • Own the health of the ticket queue: monitor aging and unassigned tickets, follow up with ticket owners on stalled items, and confirm resolutions with users before closure
  • Support walk-ins for IT assistance at our Fort Wayne office
  • Perform basic network troubleshooting and setup (connectivity checks, guiding remote users through router and equipment resets, workstation VPN installs and troubleshooting, etc.)
  • Image and stage workstations for deployment: software installation, domain join, and configuration to standard, including moving equipment as needed for staging
  • Contribute to and help maintain our internal knowledge base as you learn our environment
  • Assist the team with routine operational tasks (inventory and documentation updates, configuration checklists, equipment prep, etc.)
What We're Looking For
  • Excellent verbal and written communication. Most of this job is on the phone and responding to tickets, often with non-technical users
  • Strong problem-solving instincts and a willingness to investigate unfamiliar issues. You won't have a script for everything, but you'll have teammates and resources available when you need help.
  • Good judgment about when to continue troubleshooting and when to escalate an issue to another team member.
  • Patience, professionalism, and a genuine service mindset
  • Familiarity with Windows 10/11 support and the Microsoft product suite
  • Basic network troubleshooting ability (ping, identifying connectivity vs. application issues, walking a user through physical checks)
  • Ability to document your work clearly and consistently
  • Ability to follow security, privacy, and documentation procedures when handling sensitive systems and information.
Nice to Have (Not Required)
  • Associate's or Bachelor's degree in IT, networking, security, computer engineering, or a related field, or equivalent hands-on experience
  • Prior help desk, service desk, or customer support experience
  • Exposure to Windows or Linux server environments
  • Exposure to networking concepts such as VLANs, routing, and firewalls
  • Experience with workstation imaging and deployment tools (Intune, PDQ, SCCM, or similar)
  • Experience in healthcare or another compliance-driven environment
Physical Requirements
  • Ability to occasionally lift up to 35 pounds (workstations, monitors, peripherals) when staging, relocating, or setting up equipment, with or without reasonable accommodation.