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Entry Level Help Desk Support Jobs in Indiana (NOW HIRING)

Old National Bank

Support Desk Agent

Evansville, IN

$18.25 - $29.75/hr

As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are ... We are currently seeking a Support Desk Agent that will provide internal client support for ...

Old National Bank

Support Desk Agent

Evansville, IN · On-site

$18.25 - $29.75/hr

As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are ... We are currently seeking a Support Desk Agent that will provide internal client support for ...

Old National Bank

Support Desk Agent

Evansville, IN · On-site

$18.25 - $29.75/hr

As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are ... Responsibilities We are currently seeking a Support Desk Agent that will provide internal client ...

Old National Bank

Support Desk Agent

Evansville, IN · On-site

$18.25 - $29.75/hr

As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are ... Responsibilities We are currently seeking a Support Desk Agent that will provide internal client ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Braden Business Systems

Service Desk Analyst:

Fishers, IN · On-site

$19.25 - $26.25/hr

We are committed to training, encouraging, and supporting each other as we work to improve our ... Desired Skills and Expertise of a Service Desk Analyst: · Prefer 1-2 years of help desk technician ...

Elevance Systems Inc

IT Helpdesk Analyst

Lafayette, IN · On-site

Experience in technical support, help desk, or service desk environments. * Knowledge of: * Windows and/or macOS operating systems * Microsoft 365 applications * Active Directory and user account ...

Lids

Telecommunications Analyst

Indianapolis, IN · On-site

Minimum 2 years' experience providing Help Desk support to medium-sized companies. * Excellent communication and interpersonal skills. * Strong problem-solving skills. * In-depth knowledge of ...

New

TEKsystems

Service Desk Analyst

Indianapolis, IN

$21 - $25/hr

... help tickets, and providing solutions. EDUCATION • High School Diploma or GED : High School ... Customer service experience or experience providing technical support to end users. (Required ...

New

TEKsystems

Service Desk Analyst

Indianapolis, IN

$21 - $25/hr

... help tickets, and providing solutions. EDUCATION • High School Diploma or GED : High School ... Customer service experience or experience providing technical support to end users. (Required ...

New

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Indiana

Entry Level Help Desk Support information

See Indiana salary details

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$19

$31

How much do entry level help desk support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level help desk support in Indiana is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.97 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Indiana?

For Entry Level Help Desk Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Indiana look for?

The top searched job categories for Entry Level Help Desk Support jobs in Indiana are:

What cities in Indiana are hiring for Entry Level Help Desk Support jobs?

Cities in Indiana with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Indiana as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,256 per year, or $19.8 per hour.

Helpdesk Technician - Information Technology

NEOGOV

Indianapolis, IN • On-site

$17.50 - $23.75/hr

Full-time

Re-posted 17 days ago

Job description

Job Summary:
NEOGOV is part of the Office of the Indiana Attorney General, which has been serving the State of Indiana for over 165 years. The Help Desk Technician serves as the primary point of contact for end-users seeking technical support and IT assistance, involving troubleshooting hardware and software issues, maintaining documentation, and assisting with user account management.
Responsibilities:
• Responds to telephone calls, e-mails and in-person requests. Uses personal knowledge, technical documentation and reference database systems/sources to analyze and solve end-user problems.
• Creates and keeps updated IT documentation (inventories, setup, etc.). Keeps track of help desk requests and provides Help Desk statistics to manager.
• Assists the Systems/Network administrator with daily and special project operations including management of user accounts, systems security verification and performs other duties as assigned.
• Assists in developing training materials and conducts training classes on the applications that make up the standard desktop configuration. Assists providing standard training for all new employees and refresher lessons for current employees.
• Understands PC and network environments, diagnostic and system monitoring tools, Information Technology policies and current software applications/utilities, and equipment platforms.
• Troubleshoots software setups and configurations. Escalates problems that require skills and/or knowledge beyond the Analyst's experience and training to the Systems/Network Administrator.
• Prepares and installs images of standard desktop configurations. Installs applications and applies updates to these programs.
• Proactively seeks and implements solutions that will reduce the cost and time associated with supporting the applications and recognizes and analyzes trends in errors so as to identify and install long term solutions to problems.
Qualifications:
Required:
• On-site work required; remote or hybrid arrangements are not permitted.
• Excellent computer skills to include but not limited to Outlook, Word, Excel, Office 365
• Strong customer service skills.
• Strong organizational skills.
• Excellent communication skills both oral and written.
• Must act professionally.
• Ability to manage time and plan tasks to meet deadlines, and the ability to set priorities.
• Must be able to work well in a team environment as well as individually.
• Strong sense of ethics, including the need for strict confidentiality.
• Excellent verbal and written communication skills are essential.
Preferred:
• Prior experience with ticketing systems such as ASM or ServiceNow is preferred.
• Familiarity with Salesforce and AI tools is a plus.
• A foundational knowledge of server maintenance and networking.
• Knowledge of artificial intelligence concepts or tools is a plus.
• Some college or equivalent IT experience preferred.
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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