ZipRecruiter

Log In

1

Information Technology Support Desk Jobs in Indiana

SANKO GOSEI TECH

IT Support Specialist

Fort Wayne, IN · On-site

The main responsibilities of the IT Support Specialist is the maintenance of all computer systems and software within the company. They will ensure that these services run smoothly by monitoring ...

SANKO GOSEI TECH

IT Support Specialist

Fort Wayne, IN · On-site

The main responsibilities of the IT Support Specialist is the maintenance of all computer systems and software within the company. They will ensure that these services run smoothly by monitoring ...

TriOptus LLC

IT Support (GxP) |

Warsaw, IN · On-site

$20.75 - $28.50/hr

GxP knowledge/experience is must. IT support role. 7+ yrs experience. Responsibilities: * Focused IT primary Point of Contact that can be dispatched to expedite the support participate and support ...

TEKsystems

IT Support Specialist

Tell City, IN

$66K - $83K/yr

IT Support SpecialistOverview We are seeking an IT Support Specialist to join a growing Information Technology team. This position provides technical support to employees across the organization ...

Badger Daylighting

IT Support Technician

Brownsburg, IN · On-site

$20.50 - $28/hr

The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This role is responsible for ...

Badger Daylighting

IT Support Technician

Brownsburg, IN · Hybrid

$20.50 - $28/hr

The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This role is responsible for ...

Badger Daylighting

IT Support Technician

Brownsburg, IN · On-site

$20.50 - $28/hr

The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This role is responsible for ...

Badger Daylighting

IT Support Technician

Brownsburg, IN · On-site

$20.50 - $28/hr

The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This role is responsible for ...

Inotiv

IT Support Services Technician I

West Lafayette, IN · On-site +1

$25 - $27/hr

The IT Support Services Technician I plays a crucial role in providing technical support and ... The IT Service Desk Analyst is responsible for maintaining a high level of customer satisfaction by ...

previous pagenext page

Showing results 21-40

All JobsInformation Technology Support Desk JobsInformation Technology Support Desk Jobs in Indiana

Information Technology Support Desk information

What are some common challenges faced by information technology support desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What is an information technology support desk?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What are the key skills and qualifications needed to thrive as an information technology support desk professional?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.
What are popular job titles related to Information Technology Support Desk jobs in Indiana? For Information Technology Support Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Information Technology Support Desk jobs in Indiana look for? The top searched job categories for Information Technology Support Desk jobs in Indiana are:
What cities in Indiana are hiring for Information Technology Support Desk jobs? Cities in Indiana with the most Information Technology Support Desk job openings:
Information Technology Support Desk jobs near you
Infographic showing various Information Technology Support Desk job openings in Indiana as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution.

IT Support Technician

Parrish Consulting Services, Inc

Princeton, IN • On-site

$20.25 - $27.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

IT Support Technician

Parrish Consulting Services, Inc is seeking a driven and professional IT Support Technician to join our team. In this role, you will provide technical support across multiple client environments, ensuring timely resolution of issues while meeting service level agreements (SLAs). This position requires strong troubleshooting skills, effective communication, and the ability to manage competing priorities in a fast-paced setting.

Responsibilities

  • Respond to and resolve support tickets via phone, email, and remote management tools in accordance with SLAs
  • Troubleshoot and remediate hardware, software, and network issues across diverse client environments
  • Deploy, configure, and maintain endpoints, printers, and related IT equipment
  • Perform user onboarding/offboarding, including account provisioning, device setup, and access management
  • Support and maintain network infrastructure remotely, including basic configuration changes and troubleshooting (VLANs, routing, switching)
  • Escalate complex issues appropriately while maintaining ownership and communication with the client
  • Document all work performed, resolutions, and processes within the ticketing system and knowledge base
  • Collaborate with team members to improve processes, automation, and service delivery

Requirements

  • Must have a degree in an Information Technology-related discipline at an accredited technical school or college or equivalent work experience.
  • Strong knowledge of Windows operating systems.
  • Proven experience working within a ticketing system and meeting SLA-driven performance metrics
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
  • Excellent troubleshooting and problem-solving skills
  • Strong communication skills with the ability to explain technical issues to non-technical users
  • Ability to prioritize and manage multiple tickets across different clients simultaneously

Preferred Experience

  • Experience with RMM and PSA tools
  • Familiarity with Microsoft 365 administration and cloud environments
  • Experience supporting firewalls, switches, and wireless infrastructure (Fortinet, Cisco, Netgear, etc.)
  • Basic scripting or automation experience (PowerShell is a plus)

What We’re Looking For

  • A self-motivated technician who thrives in a fast-paced, service-driven environment
  • Strong attention to detail and commitment to documentation and process consistency
  • Reliable, accountable, and capable of working independently
  • A team-oriented mindset with a focus on delivering excellent client service

What We Offer

  • Competitive compensation
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off (vacation, PTO, and holidays)
  • A collaborative team environment with exposure to diverse technologies
  • Opportunities for advancement into specialized technical roles

Apply