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It Msp Jobs in Indiana (NOW HIRING)

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MSP Director

Terre Haute, IN · On-site

$120K - $145K/yr

Establish and enforce IT policies, standards, and cybersecurity best practices. * Partner with ... Align internal service standards with external MSP delivery best practices. Customer Experience ...

Endeavor IT

Systems Engineer

Indianapolis, IN · On-site

$82K - $92K/yr

Bachelor's degree in information technology, Computer Science, or related field; or equivalent professional experience. * 5-7 years of IT experience in an MSP or similar environment; experience with ...

INCOG

Windows Systems Administrator

Fishers, IN

We are looking for a Windows Systems Administrator to join our growing IT department. Do you ... The IT Systems Administrator will partner closely with our Managed Services Provider (MSP), program ...

Trust Tech, LLC

MSP Help Desk Technician

Valparaiso, IN · On-site

$20 - $27/hr

As part of this, it is the duty of the Help Desk Technician to complete work on issues as quickly as possible. At times, this may mean that the Help Desk Technician must work outside normal working ...

Lincoln Financial

Accounting Specialist

Fort Wayne, IN · On-site

$55K - $100K/yr

... Provider (MSP) activity and providing direction as necessary to ensure journal entries to the ... What's it like to work here? At Lincoln Financial, we love what we do. We make meaningful ...

Lincoln Financial

Accounting Specialist

Fort Wayne, IN · Hybrid

$55K - $100K/yr

Conducting working sessions with business partners and MSP partners to solve complex issues. May be ... What's it like to work here? At Lincoln Financial, we love what we do. We make meaningful ...

Lincoln Financial

Accounting Specialist

Fort Wayne, IN · Hybrid

$55K - $100K/yr

... Provider (MSP) activity and providing direction as necessary to ensure journal entries to the ... What's it like to work here? At Lincoln Financial, we love what we do. We make meaningful ...

sgsconsulting

Be Seen First

Warehouse Associate

Elkhart, IN · On-site

$14 - $16/hr

SGS is proud of the partnerships it has built with its clients, MSP's, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified ...

New

Aunalytics

Managed Services Engineer

South Bend, IN

... unique IT environment of each client and following established service desk practices * Work ... Serve as the bridge between clients and our MSP, ensuring effective communication of issues ...

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All JobsIt Msp JobsIt Msp Jobs in Indiana

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See Indiana salary details

$59.5K

$200K

$345.4K

How much do it msp jobs pay per year?

As of Aug 1, 2026, the average yearly pay for it msp in Indiana is $199,959.00, according to ZipRecruiter salary data. Most workers in this role earn between $147,500.00 and $238,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the It Msp position, and why are they important?

To excel in an IT MSP (Managed Service Provider) role, you need a solid understanding of IT infrastructure, networking, and troubleshooting, often supported by certifications such as CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cybersecurity solutions is typically required. Strong communication, problem-solving abilities, and a customer-focused approach are important soft skills. These qualifications ensure effective support for diverse client environments and help build trust through responsive, high-quality technical service.

Which 3 jobs will survive AI?

For an IT MSP, roles such as cybersecurity specialists, network administrators, and IT support technicians are likely to persist as they require complex problem-solving, human oversight, and customer interaction. These jobs involve managing and securing technology infrastructure, which AI tools currently complement but do not fully replace. Skills in troubleshooting, certifications like CompTIA or Cisco, and understanding of evolving security threats are essential for these roles to remain relevant.

What is an MSP IT job?

An MSP IT job involves working for a Managed Service Provider that delivers IT support and services to clients. Roles often include managing networks, troubleshooting hardware and software issues, and maintaining cybersecurity, typically requiring knowledge of tools like remote monitoring software and certifications such as CompTIA or Cisco. These positions usually involve regular business hours and a focus on customer service and technical problem-solving.

What hot tech job pays $775 000?

In the IT Managed Service Provider (MSP) industry, high-level roles such as Chief Technology Officer (CTO) or senior cybersecurity executives can earn salaries approaching or exceeding $775,000 annually, especially with extensive experience, certifications, and leadership responsibilities. These positions often require advanced technical skills, strategic planning, and management expertise in a fast-paced environment.

What is the highest paid IT job?

In the IT field, roles such as Chief Information Officer (CIO), Chief Technology Officer (CTO), and IT Director tend to be the highest paid, often earning six-figure salaries or more. Specialized roles like Solutions Architect, Cloud Engineer, and cybersecurity executives also command high compensation, especially with advanced certifications and extensive experience.

What is an IT MSP job?

An IT MSP (Managed Service Provider) job involves managing and maintaining a company's IT infrastructure, including networks, cloud services, cybersecurity, and technical support. Professionals in this role proactively monitor systems, troubleshoot issues, and implement solutions to ensure smooth operations. They often provide remote or on-site support to multiple clients, helping businesses optimize their technology while minimizing downtime.

What does a typical day look like for someone working at an IT MSP?

A typical day at an IT MSP involves remotely monitoring client systems, responding to service tickets, performing preventative maintenance, and troubleshooting a variety of technical issues. You may also handle software updates, assist with onboarding new users, and collaborate with team members to resolve complex challenges. Many MSP roles require balancing several clients at once, so strong organizational and multitasking skills are important. The work is fast-paced and provides valuable exposure to different technologies and business environments, making it a great place to build diverse IT experience.

What are popular job titles related to It Msp jobs in Indiana? For It Msp jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching It Msp jobs in Indiana look for? The top searched job categories for It Msp jobs in Indiana are:
What cities in Indiana are hiring for It Msp jobs? Cities in Indiana with the most It Msp job openings:
It Msp jobs near you
Infographic showing various It Msp job openings in Indiana as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $199,959 per year, or $96.1 per hour.

MSP Director

Joink

Terre Haute, IN • On-site

$120K - $145K/yr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Description

Leadership & Team Management

  • Lead, coach, and develop technical and service staff across multiple locations, including hiring, performance management, and career development. 
  • Drive accountability for daily service delivery performance, utilization, and customer satisfaction. 
  • Mentor technical staff and assist with escalations and skill development.
  • Partner with HR on employee relations, performance issues, and workforce planning.


Service Delivery & Operations

  • Oversee delivery of managed services including helpdesk, cloud, infrastructure, networking, and cybersecurity. 
  • Ensure compliance with SLAs, response times, and quality standards across all service locations. 
  • Manage ticket flow, escalation procedures, and resource scheduling to optimize efficiency. 
  • Implement best practices for incident, problem, and change management. 
  • Oversee customer onboarding/offboarding and ensure accurate documentation.


Internal IT Services Oversight

  • Oversee delivery of IT support services for internal employees across all company locations.
  • Manage internal helpdesk operations, including ticket prioritization, escalation, and resolution.
  • Ensure proper provisioning, onboarding, and offboarding of employee hardware, software, and system access.
  • Maintain and support internal systems including Microsoft 365, endpoints, network infrastructure, and security tools. 
  • Establish and enforce IT policies, standards, and cybersecurity best practices.
  • Partner with leadership to identify and implement technology improvements that enhance productivity.
  • Manage asset lifecycle, licensing, and inventory of internal IT equipment.
  • Ensure internal documentation is accurate, secure, and maintained.
  • Align internal service standards with external MSP delivery best practices.


Customer Experience & Account Management

  • Serve as the primary escalation point for customer and high-impact technical issues. 
  • Build and maintain strong relationships with both external clients and internal stakeholders. 
  • Conduct regular client reviews to evaluate service performance and identify improvements.
  • Align IT services with client and business needs, including infrastructure, cloud, and security strategy. 


Sales Partnership & Growth

  • Partner with MSP Sales Representative(s) to support pipeline development, solution design, and deal closing. 
  • Identify upsell and cross-sell opportunities within existing accounts
  • Participate in client meetings, proposals, and technical presentations
  • Ensure smooth transition from sales to service delivery during onboarding


Financial & Performance Management

  • Monitor and report on KPIs including SLA adherence, ticket metrics, utilization, and customer satisfaction. 
  • Track internal IT performance metrics including employee satisfaction and system uptime.
  • Contribute to budgeting, forecasting, and cost control initiatives
  • Optimize resource allocation to balance profitability and service quality.
  • Support quoting, project scoping, and pricing strategies


Strategy & Continuous Improvement

  • Develop and execute regional strategies for service growth and operational improvement. 
  • Stay current on emerging technologies, cybersecurity trends, and MSP best practices. 
  • Standardize tools, processes, and reporting across all locations.
  • Drive continuous improvement initiatives to enhance efficiency and customer experience


Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

  • Strong leadership, coaching, and team development skills
  • Excellent communication skills with ability to translate technical concepts clearly 
  • Exceptional customer service and relationship management abilities 
  • Ability to prioritize and adapt in a fast-paced environment 
  • Solid understanding of networking, cloud services, and cybersecurity 
  • Familiarity with CRM, ticketing systems, and reporting tools
  • Strategic planning capabilities with the ability to translate business strategy into operational execution
  • Strong financial acumen with experience managing P&L
  • Deep understanding of MSP operations, service delivery models, and IT infrastructure
  • Strong analytical and decision-making abilities
  • Expertise in customer experience, service quality, and organizational scaling
  • Knowledge of IT governance, cybersecurity, and compliance frameworks


QUALIFICATIONS

  • Bachelor's degree in IT, Business, or related field (or equivalent experience)
  • 8-10+ years of experience in an MSP or IT services environment
  • 5+ years of leadership or management experience preferred 
  • Proven track record of scaling service operations and driving revenue growth
  • Experience with both external managed services and internal IT functions strongly preferred 
  • Relevant certifications (CompTIA, Microsoft, Cisco, ITIL) preferred
  • Must reside near or be able to travel regularly between Terre Haute, IN; Avon, IN; Taylorville, IL and Hillsboro, IL locations


WORKING ENVIRONMENT

  • Hybrid office and field-based role across multiple locations
  • Regular travel between offices and customer sites
  • Occasional after-hours support or escalation responsibilities
  • Participation in meetings, training, and industry events

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