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Ninjaone Jobs in Indiana (NOW HIRING)

kirbyrisk

IT System Administrator

Indianapolis, IN · On-site

Experience with Cisco Meraki, Webex Calling, NinjaOne preferred What to Expect in This Role * Ability to lift, push, pull, carry up to 50 lbs. * Frequent travel required, must have a Valid Driver ...

Arbor Homes

Service Desk Manager

Indianapolis, IN · On-site

NinjaOne or other RMM platforms * Azure / Entra ID * ITIL certification or IT service management experience. * Experience managing vendors and third-party support providers. Technical Skills

kirbyrisk

IT System Administrator

Indianapolis, IN · On-site

Experience with Cisco Meraki, Webex Calling, NinjaOne preferred What to Expect in This Role * Ability to lift, push, pull, carry up to 50 lbs. * Frequent travel required, must have a Valid Driver ...

Arbor Homes

Service Desk Manager

Indianapolis, IN

NinjaOne or other RMM platforms * Azure / Entra ID * ITIL certification or IT service management experience. * Experience managing vendors and third-party support providers. Technical Skills

Kirby Risk

IT System Administrator

Indianapolis, IN · On-site

Experience with Cisco Meraki, Webex Calling, NinjaOne preferred What to Expect in This Role * Ability to lift, push, pull, carry up to 50 lbs. * Frequent travel required, must have a Valid Driver ...

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Ninjaone information

What jobs pay $10,000 a month without a degree?

Jobs such as sales managers, real estate brokers, and skilled trades like electricians or plumbers can pay $10,000 or more monthly without requiring a college degree. Success in these roles often depends on experience, certifications, and performance, with some positions offering commission or profit-sharing opportunities that boost income.

What does the company NinjaOne do?

NinjaOne is a remote monitoring and management (RMM) platform used by IT professionals to oversee and support client systems. It provides tools for device management, automation, and security, often requiring technical skills and familiarity with IT environments. The company focuses on simplifying IT operations and improving efficiency for managed service providers and internal IT teams.

What is the difference between Ninjaone vs IT Support Specialist?

AspectNinjaoneIT Support Specialist
CertificationsTypically no specific certifications required, but IT certifications are a plusCompTIA A+, Network+, or similar certifications often required
Work EnvironmentManaged service providers, IT departments, remote monitoringCorporate offices, help desks, on-site and remote support
Primary ResponsibilitiesRemote monitoring, management, automation of IT tasksTroubleshooting, user support, hardware/software issues
Industry UsageIT service management, MSPs, tech companiesCorporate IT departments, tech support firms

While Ninjaone focuses on remote IT management and automation, IT Support Specialists handle direct user support and troubleshooting. Both roles require technical knowledge, but Ninjaone is more software and automation-oriented, whereas IT Support Specialists are more customer-facing and hands-on.

How much do NinjaOne sales reps make?

NinjaOne sales representatives typically earn a base salary plus commissions, with total compensation ranging from approximately $50,000 to $100,000 annually depending on experience, performance, and sales targets. Compensation structures often include performance bonuses and may vary by region and company policies.

Is NinjaOne a good company to work for?

NinjaOne is a technology company that provides remote monitoring and management software, and employment at NinjaOne typically involves roles in IT support, sales, or engineering. The company is known for a collaborative work environment and opportunities for skill development with tools like RMM platforms and cloud integrations.
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Infographic showing various Ninjaone job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Systems & Network Administrator / IT Support Manager

Systems & Network Administrator / IT Support Manager

Surf Internet

Elkhart, IN • On-site

$85K - $90K/yr

Other

Posted 13 days ago

Surf Internet rating

7.6

Company rating: 7.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

29th of 79 rated telecommunications companies

Job description

Overview
The Systems & Network Administrator / IT Support Manager will play a critical role in supporting Surf Internet's IT infrastructure while providing leadership and oversight to the IT Support team.
This role balances hands-on technical ownership of core enterprise systems (Okta, Intune, Microsoft 365, endpoint management, and secure access) with day-to-day management of IT Support Specialists, ensuring issues are resolved efficiently, standards are followed, and work is executed through a structured sprint-based approach.
This is a hands-on leadership role, requiring both deep technical capability and the ability to manage, prioritize, and drive execution across the IT Support function.
Role Focus
  • Approximately 50% hands-on systems administration across core platforms (Okta, Intune, Microsoft 365, ZTNA, endpoint management)
  • Approximately 50% leadership and operational oversight of IT Support Specialists, including escalation handling, coaching, ticket quality, and sprint execution

Reports To: Director of IT
Department: IT & Data Analytics
Job Status: Exempt
Responsibilities:
Enterprise Systems & Platform Ownership
  • Administer and maintain core platforms: Okta (identity & access management)
  • Microsoft 365 (Exchange, Teams, SharePoint, Intune)
  • NinjaOne (endpoint management and patching)
  • Cloudflare ZTNA (secure remote access)
  • Ensure systems are secure, compliant, and operationally stable
  • Own and improve endpoint management strategy and execution
  • Support and improve integrations across enterprise systems (NetSuite, Sitetracker, call center tools)

Zero Trust & Security
  • Administer and support Cloudflare ZTNA for secure access to company resources
  • Support identity and access policy enforcement (MFA, conditional access, device trust)
  • Assist with log forwarding, monitoring, and SIEM integration
  • Identify risks and proactively improve security posture

Network Administration (Corporate Offices)
  • Support and maintain office networks: Firewalls, switches, routing, and wireless
  • Troubleshoot connectivity and performance issues
  • Ensure reliability, redundancy, and uptime

Support Leadership & Service Management
  • Serve as the primary escalation point (Level 2) for IT Support Specialists
  • Provide technical guidance, coaching, and direction to improve troubleshooting and resolution quality
  • Review and validate ticket resolutions to ensure:
    • Proper root cause identification
    • Complete documentation
    • Adherence to IT standards
  • Identify recurring issues and drive permanent fixes and process improvements
  • Define and enforce support expectations, escalation paths, and resolution standards

IT Support Team Oversight & Sprint Execution
  • Provide day-to-day oversight of IT Support Specialists
  • Partner with IT leadership to define and manage bi-weekly sprint objectives
  • Assign and track work from the IT sprint board, ensuring clarity and alignment
  • Hold team members accountable for delivery, timelines, and quality of work
  • Remove blockers and ensure the team stays focused on priorities
  • Run or support regular sprint check-ins (standups, reviews)
  • Ensure all work is properly tracked, updated, and documented

Support & Collaboration
  • Serve as an escalation point for complex IT issues across the organization
  • Provide Tier 2/3 support when required
  • Partner with internal teams on cross-functional IT initiatives
  • Maintain clear, accurate documentation for systems and processes

Process & Documentation
    • Develop and maintain: Runbooks for common issues
    • Onboarding and configuration documentation
    • Standard operating procedures
    • Establish repeatable processes to improve efficiency and consistency
    • Ensure "if it's not documented, it's not complete" execution discipline

Qualifications:
Required
  • 3+ years of systems and/or network administration experience
  • Strong experience with Microsoft 365 (Exchange, Teams, SharePoint, Intune)
  • Experience with identity management platforms (Okta preferred)
  • Experience with endpoint management and patching tools
  • Network troubleshooting and administration experience (firewalls, switches, Wi-Fi, VPN)
  • Strong troubleshooting and problem-solving skills
  • Ability to balance technical work with team leadership responsibilities

Preferred
  • Experience managing or leading support teams
  • Experience working in a ticketing or sprint-based environment
  • Experience with SIEM or security monitoring tools
  • Familiarity with ERP or OSS/BSS platforms
  • Certifications (Microsoft 365 Admin, Okta, Network+, etc.)

Apply