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Managed Services Msp Jobs in Indiana (NOW HIRING)

iboss

MSP Sales Executive

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role requires a sales executive with a track record of exceeding targets and navigating sales cycles in the Managed Service Provider (MSP) channel. The Sales Executive will collaborate cross ...

Expedient

Account Executive

Indianapolis, IN · On-site

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Managed Services * Cybersecurity * Infrastructure-as-a-Service (IaaS) * Servers and Storage ... Demonstrated success in B2B technology sales, especially within IT services, MSP, or cloud ...

Expedient

Account Executive

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Managed Services * Cybersecurity * Infrastructure-as-a-Service (IaaS) * Servers and Storage ... Demonstrated success in B2B technology sales, especially within IT services, MSP, or cloud ...

Knowledge Services

Program Delivery Specialist

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hiring managers and vendor recruiting partners alike will seek your guidance and support as their primary contact for Knowledge Services within the MSP Program. * You will partner with the client to ...

New

Joink

VOIP Systems Technician

Terre Haute, IN · On-site

... managed services clients. This position provides remote and onsite technical support, resolves ... Respond to and resolve client service requests through the MSP ticketing system. * Meet or exceed ...

INCOG

Windows Systems Administrator

Fishers, IN

The IT Systems Administrator will partner closely with our Managed Services Provider (MSP), program managers acting as technical system owners, and stakeholders across Quality, Engineering, and ...

Joink CTI

VOIP Systems Technician

Terre Haute, IN · On-site

... managed services clients. This position provides remote and onsite technical support, resolves ... Respond to and resolve client service requests through the MSP ticketing system. * Meet or exceed ...

Joink

VOIP Systems Technician

Terre Haute, IN · On-site

... managed services clients. This position provides remote and onsite technical support, resolves ... Respond to and resolve client service requests through the MSP ticketing system. * Meet or exceed ...

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All JobsManaged Services Msp JobsManaged Services Msp Jobs in Indiana

Managed Services Msp information

What is the difference between Managed Services MSP vs Network Administrator?

AspectManaged Services MSPNetwork Administrator
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentTypically works with multiple clients, managed remotely or on-siteUsually employed by a single organization, on-site or remote
Employer & Industry UsageManaged service providers, IT consulting firmsCorporate IT departments, organizations with internal IT teams
Primary FocusProactive management of client IT infrastructureDay-to-day network maintenance and support

While both roles require similar certifications and work in IT environments, Managed Services MSPs focus on providing comprehensive, proactive IT management for multiple clients, often remotely. Network Administrators typically work within a single organization, handling daily network operations and support. The MSP role emphasizes service delivery and client management, whereas Network Administrators focus on internal network stability and support.

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For Managed Services Msp jobs in Indiana, the most frequently searched job titles are:

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The top searched job categories for Managed Services Msp jobs in Indiana are:

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Managed Services Msp jobs near you

Managed Services Engineer

Aunalytics

South Bend, IN

Full-time

Re-posted 15 days ago

Job description

Position OverviewAs a Managed Services Engineer, you will be the primary technical and relationship lead for assigned clients within Managed IT Services. This role combines advanced technical support, a deep understanding of client environments, and proactive service delivery management. Our Managed Services Engineers ensure client satisfaction, drives service excellence, oversee delivery of technical services, and act as the main escalation point for unresolved technical issues.Essential Duties & Responsibilities:

Provide Multi-Client Support:

  • Deliver first class technical support for a diverse range of systems and configurations, understanding the unique IT environment of each client and following established service desk practices
  • Work closely with clients to identify their needs and ensure client satisfaction
  • Perform systems management for on-premises and cloud-based servers, including patch management, system monitoring, proactive and reactive troubleshooting
  • Implement, maintain, and support networks, including switches, routers, firewalls, and other network devices
  • Provide Tier 2 escalation support for Service Desk and Managed Services incidents, service requests, and changes 
  • Respond to and troubleshoot network outages, anomalies, issues, and challenges as they arise
  • Document, track, and monitor problems to ensure a timely resolution
  • Travel to remote sites as needed and on a rotational basis to provide excellent support solutions to business needs (including after hours or as needed) 
  • Provide on-call support as needed (including after hours on a rotational basis) 
  • Serve as a mentor and trainer to members of the Service Desk

Manage Incidents: Log, categorize, prioritize, and diagnose incidents. Provide workarounds where necessary and escalate complex issues to the appropriate team.

  • Analyze system logs and identifying potential issues with computer systems

Conduct Proactive Maintenance: Monitor client systems for potential issues and conduct preventive maintenance to ensure smooth operation and prevent problems before they occur.

  • Maintain / support client technology assets including; servers, clients, printers, wireless hardware, and voice/data wiring 
  • Participate in after-hours maintenance windows

Maintain Communication and Documentation: Serve as the bridge between clients and our MSP, ensuring effective communication of issues, solutions, and updates. Keep accurate records (documentation) of all incidents, problems, and resolutions.

  • Assist in developing technical standards and workflows
  • Train end-users and prepare training materials on hardware and software use
  • Provide guidance and training to clients on new systems, software, and best practices for IT usage.

Uphold Service Level Agreements (SLAs): Ensure that support services meet the defined SLAs, aiming to achieve and maintain high levels of client satisfaction

Other duties as assigned 

Required Skills:
  • 3-5 years of experience working with servers, networks, desktops, laptops, and troubleshooting networked environments 
  • Experience working in a help desk/ end-user/ desktop support environment; MSP experience preferred
  • Strong background in Microsoft Office 365 
  • Experience with Active Directory, software installation/removal, data backups/restores, antivirus/firewalls/security, Internet/networking/wireless connectivity 
  • Experience working with Citrix and Remote Desktop Services
  • Experience with remote access, UPS's, print servers and printer maintenance and repair 
  • Experience AutoTask a plus
  • Must possess a valid driver's license and have access to reliable transportation, as the role may involve travel to different work sites or client locations
  • Excellent interpersonal, written, and verbal communication skills required
  • Resourceful in getting things done, self-starter, productive working independently or collaboratively – ours is a fast-pace entrepreneurial environment with performance expectations and deadlines 
  • Share our values:  growth, relationships, integrity, and passion
What's in it for You?
  • Opportunity to work with a rapidly expanding tech company alongside some of the brightest minds in the industry
  • Opportunity to work with cutting-edge technology in a casual, fun environment
  • Opportunity to be a part of a local company committed to making a difference in our community

Apply