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Level 2 It Support Jobs in Florida (NOW HIRING)

TGI MAIN COMPANY

Onsite (Level 2) IT Technician

Doral, FL · On-site

$55K - $60K/yr

Onsite (Level 2) IT Technician iPower Technologies, a growing national IT MSP, is seeking a ... The ideal candidate has experience in a fast-paced IT support environment, strong customer service ...

ProTek IT Solutions

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Mid-Level IT Support Technician

Clearwater, FL · On-site

$60K - $80K/yr

IT Managed Service Provider seeking skilled Help Desk/Mid-Level IT Support Technician. Our clients are small--to medium-sized businesses throughout the US. Some on-site client visits are occasionally ...

SCS Engineers

IT Support II

Tampa, FL

$26 - $30/hr

SCS is looking for someone for an IT Support II position that will provide advanced Tier 2 helpdesk support to in-house users as a technical lead with deep knowledge of automation, endpoint ...

SCS Engineers

IT Support II

Tampa, FL · On-site

$26 - $30/hr

What we are looking for SCS is looking for someone for an IT Support II position that will provide advanced Tier 2 helpdesk support to in-house users as a technical lead with deep knowledge of ...

SCS Engineers

IT Support II

Tampa, FL · On-site

$26 - $30/hr

What we are looking for SCS is looking for someone for an IT Support II position that will provide advanced Tier 2 helpdesk support to in-house users as a technical lead with deep knowledge of ...

AVLAnet

IT Helpdesk Specialist - Level 2

Fort Lauderdale, FL · On-site

$50K - $65K/yr

... IT Helpdesk Specialist - Level 2 to join our growing team! In this role, you'll be the go-to expert ... Provide Level 2 technical support for hardware, software, and network-related issues escalated from ...

AVLAnet

IT Helpdesk Specialist - Level 2

Fort Lauderdale, FL · On-site

$50K - $65K/yr

... IT Helpdesk Specialist - Level 2 to join our growing team! In this role, you'll be the go-to expert ... Provide Level 2 technical support for hardware, software, and network-related issues escalated from ...

UMI Stone/Opustone

IT Support Technician

Naples, FL · On-site

$20 - $27.50/hr

POSITION OVERVIEW Job Summary The IT Support Technician II serves as the primary on-site technical ... ensuring a high level of customer service. This position supports employee onboarding and ...

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All JobsLevel 2 It Support JobsLevel 2 It Support Jobs in Florida

Level 2 It Support information

See Florida salary details

$10

$20

$33

How much do level 2 it support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for level 2 it support in Florida is $20.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $23.51 per hour, depending on experience, location, and employer.

What is a Level 2 IT Support?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

How to become a Level 2 IT support?

To become a Level 2 IT support technician, candidates typically need an associate degree or equivalent in information technology or a related field, along with relevant certifications such as CompTIA A+ or Network+. Gaining experience in basic troubleshooting, hardware, and software support is essential, and developing skills in networking, operating systems, and remote support tools can help advance to this role.

What are the most commonly searched types of Level 2 It Support jobs in Florida?

The most popular types of Level 2 It Support jobs in Florida are:

What are popular job titles related to Level 2 It Support jobs in Florida?

For Level 2 It Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Level 2 It Support jobs in Florida look for?

The top searched job categories for Level 2 It Support jobs in Florida are:

What cities in Florida are hiring for Level 2 It Support jobs?

Cities in Florida with the most Level 2 It Support job openings:

Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $43,601 per year, or $21 per hour.

Level 2 IT Support Technician | Microsoft 365 & Windows Server

PRODIGY Complete IT Solutions

Clearwater, FL • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

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Job description

Location: Clearwater, FL
Position Type: Full-Time
Compensation: $60,000 - $70,000
MSP Experience Strongly Preferred


Are You the Person Everyone Calls When Technology Breaks?


We're looking for an experienced IT professional who enjoys solving problems, helping people, and working with a variety of technologies every day.


As a Level 2 IT Support Technician, you will support small and mid-sized businesses across multiple industries. You'll work with Microsoft 365, Windows Servers, networking equipment, cloud platforms, cybersecurity tools, and end-user systems. This is an ideal opportunity for someone who has moved beyond basic help desk support and is ready to take ownership of more complex technical issues and client relationships.


What You'll Be Doing

  • Troubleshooting and resolving escalated technical issues
  • Administering Microsoft 365 environments
  • Supporting Windows Server infrastructure
  • Managing Active Directory, DNS, DHCP, and Group Policy
  • Deploying and configuring workstations, servers, and network equipment
  • Supporting remote and onsite client environments
  • Assisting with technology projects and migrations
  • Maintaining accurate documentation and ticket notes
  • Participating in an on-call rotation
  • Working directly with clients to deliver an exceptional support experience


Technologies You'll Work With

Microsoft

  • Microsoft 365
  • Exchange Online
  • SharePoint Online
  • OneDrive
  • Microsoft Teams
  • Entra ID (Azure AD)

Server Infrastructure

  • Windows Server
  • Active Directory
  • DNS
  • DHCP
  • Group Policy
  • Remote Desktop Services

Networking & Security

  • Firewalls
  • Managed Switches
  • Wireless Networks
  • VPN Solutions
  • Endpoint Security Tools

Bonus Experience

  • Sophos Firewalls
  • Hyper-V
  • VMware
  • Datto
  • PowerShell
  • Azure Cloud Services

What We're Looking For

Required

  • 3+ years of IT support experience
  • Strong Microsoft 365 knowledge
  • Windows Server administration experience
  • Experience working in a ticket-driven environment
  • Excellent troubleshooting skills
  • Outstanding communication and customer service abilities
  • Valid driver's license and reliable transportation

Preferred

  • MSP experience
  • Microsoft certifications
  • CompTIA A+ or Network+
  • Experience supporting multiple client environments
  • Knowledge of cybersecurity best practices

What Success Looks Like

The ideal candidate:

  • Resolves issues efficiently and thoroughly
  • Communicates clearly with clients and teammates
  • Takes ownership of problems until resolution
  • Produces detailed documentation
  • Continuously learns new technologies
  • Can work independently while knowing when to escalate issues
  • Brings a positive, professional attitude every day

Why Join Our Team?

  • Competitive salary
  • Paid time off
  • Ongoing training and certification opportunities
  • Exposure to a wide variety of technologies
  • Career growth opportunities
  • Supportive team environment
  • Work with businesses that truly value technology

Sound Like You?

If you're looking for a position where you'll continue growing your technical skills, work with Microsoft technologies daily, and make a real impact for clients, we'd like to hear from you.

Apply today and take the next step in your IT career.

Company Description

Prodigy Technology Group is a fast-growing Managed IT Services Provider serving businesses throughout Florida. We help our clients stay secure, productive, and reliable through expert IT support, cybersecurity, cloud solutions, and Microsoft 365 services.

We're passionate about technology, committed to exceptional customer service, and dedicated to helping our employees grow both professionally and personally. If you're looking for a career, not just a job, join our team and grow with us.