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Level 2 It Support Jobs in Florida (NOW HIRING)

SCS Engineers

IT Support II

Tampa, FL · On-site

$26 - $30/hr

SCS is looking for someone for an IT Support II position that will provide advanced Tier 2 helpdesk support to in-house users as a technical lead with deep knowledge of automation, endpoint ...

SCS Engineers

IT Support II

Tampa, FL · On-site

$26 - $30/hr

What we are looking for SCS is looking for someone for an IT Support II position that will provide advanced Tier 2 helpdesk support to in-house users as a technical lead with deep knowledge of ...

SCS Engineers

IT Support II

Tampa, FL

$26 - $30/hr

What we are looking for SCS is looking for someone for an IT Support II position that will provide advanced Tier 2 helpdesk support to in-house users as a technical lead with deep knowledge of ...

Trulieve

IT Support Tech

Tallahassee, FL · On-site

$19.50 - $26.50/hr

No Job Title:IT Support Technician Department:Information Technology Reports to:Technology ... Must be at least 21 years old and pass Level 2 Background Screening. * Willingness to travel up to ...

UMI Stone/Opustone

IT Support Technician

Naples, FL · On-site

$20 - $27.50/hr

POSITION OVERVIEW Job Summary The IT Support Technician II serves as the primary on-site technical ... level of customer service. This position supports employee onboarding and offboarding, manages ...

UMI Stone/Opustone

IT Support Technician

Naples, FL · On-site

$20 - $27.50/hr

POSITION OVERVIEW Job Summary The IT Support Technician II serves as the primary on-site technical ... ensuring a high level of customer service. This position supports employee onboarding and ...

L3Harris Technologies

IT Support Technician

Melbourne, FL · On-site

$68K - $127K/yr

This mid-level role involves resolving complex hardware, software, and network issues, supporting ... 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.

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Level 2 It Support information

See Florida salary details

$10

$20

$33

How much do level 2 it support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for level 2 it support in Florida is $20.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $23.51 per hour, depending on experience, location, and employer.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What is a Level 2 IT Support?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

What are the most commonly searched types of Level 2 It Support jobs in Florida? The most popular types of Level 2 It Support jobs in Florida are:
What are popular job titles related to Level 2 It Support jobs in Florida? For Level 2 It Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Level 2 It Support jobs in Florida look for? The top searched job categories for Level 2 It Support jobs in Florida are:
What cities in Florida are hiring for Level 2 It Support jobs? Cities in Florida with the most Level 2 It Support job openings:
Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in Florida as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $43,601 per year, or $21 per hour.

Onsite (Level 2) IT Technician

TGI MAIN COMPANY

Doral, FL

$55K - $60K/yr

Full-time

Posted 2 days ago

New

Job description

Job Title: Onsite (Level 2) IT Technician

iPower Technologies, a growing national IT MSP, is seeking a motivated candidate for a temp-to-full-time role, offering the opportunity to evaluate long-term fit and performance.

The ideal candidate has experience in a fast-paced IT support environment, strong customer service skills, and a commitment to follow-through. Reliable transportation is required for travel between client sites. This role demands a balance of technical expertise, professionalism, and a strong work ethic.

Candidates should be organized, detail-oriented, and able to prioritize tasks in high-pressure environments with flexible scheduling. Strong documentation and time management skills are essential.

https://goipower.com/it-services/

Candidates must have 3+ years of IT experience to be considered.

Responsibilities:

  • Provide onsite support for hardware (desktops, laptops, printers, peripherals)
  • Install, configure, maintain, and upgrade equipment to standards
  • Diagnose and resolve issues quickly to minimize downtime
  • Collaborate with client IT teams for seamless integration
  • Perform routine maintenance (patches, firmware updates)
  • Document installations, configurations, and troubleshooting
  • Support end-users with setup, connectivity, and basic issues
  • Adhere to all company and client policies, procedures, and security protocols.
  • Provide exceptional customer service and support to ensure client satisfaction and maintain positive relationships.
  • Stay current with industry trends and best practices in IT hardware deployment and support.

Requirements:

  • Bilingual (English/Spanish) preferred; reliable transportation for travel within Dade/Broward
  • Bachelor’s degree (IT or related) preferred; 3+ years IT support (hardware deployment)
  • Proficient with desktops, laptops, printers; strong Windows/Mac OS and basic networking knowledge
  • Experience with RMM, patching, MDM (JAMF/AirWatch), and CrowdStrike
  • Strong communication, documentation (SOPs), and troubleshooting skills
  • Able to manage multiple priorities, urgent issues, and complex customer situations
  • Professional, service-oriented; thrives under pressure and meets performance metrics
  • Support full project lifecycle; proactively communicate and resolve user issues
  • Recommend improvements, escalate complex issues, and promote a team-oriented culture
  • Flexible for occasional evenings/weekends

Job Type: Temp-to-Perm

Salary: $55,000 - $60,000 per year

Work Location: South Florida (Dade & Broward counties)

It offers the opportunity to support a major client on a high priority project while evaluating long-term fit and performance.

Join our team at IPOWER Technologies and become an integral part of delivering innovative IT solutions to our valued clients in South Florida. Apply now to start your rewarding career journey with us!

EEO Statement   
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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