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From Home Level 2 It Support Jobs (NOW HIRING)

Landus

IT Support Technician - Level 2

Early, IA · On-site

$19.25 - $26.50/hr

Landus is committed to developing talent from within, and this role provides a strong foundation ... Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and ...

Landus

IT Support Technician - Level 2

Early, IA · On-site

$19.25 - $26.50/hr

Landus is committed to developing talent from within, and this role provides a strong foundation ... Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and ...

TGI MAIN COMPANY

Onsite (Level 2) IT Technician

Doral, FL · On-site

$55K - $60K/yr

Onsite (Level 2) IT Technician iPower Technologies, a growing national IT MSP, is seeking a ... The ideal candidate has experience in a fast-paced IT support environment, strong customer service ...

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Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II Support Engineers Preferred Backgrounds Experience from companies such as: * Managed ... At Allstar Services, we're redefining the home services and exterior remodeling industry through ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II Support Engineers Preferred Backgrounds Experience from companies such as: * Managed ... At Allstar Services, we're redefining the home services and exterior remodeling industry through ...

Local MSP Provider

Tier 2 IT Support Specialist

Denver, CO · On-site

$50K - $66K/yr

As a Tier 2 IT Support Specialist, you'll be more than just a technical expert--you'll embody the values of Proactivity, Results, Integrity, Development, and Empathy. This is a hands-on, Tier 2 role ...

System One

IT Support Technician II

Washington, DC · On-site

$28.54/hr

Provide second-level technical support for end users across hardware, software, peripheral, and ... Maintain ticket lifecycle ownership from assignment through closure in accordance with SLA targets.

Urban Sky

IT Support Engineer

Denver, CO · On-site

Responsibilities : • Provide Tier 1 and Tier 2 IT support for employees, including troubleshooting hardware, software, and connectivity issues • Support Windows and macOS workstations across a ...

Office Machines Co Inc

Be Seen First

IT Technician Level 2 Advanced

Muskegon, MI · On-site

$32 - $37/hr

IT Technician - Level 2 (Advanced) Office Machines Company, Inc. Full-Time | Hourly | Overtime ... from the company's office and travel to client locations while also providing remote support to ...

SCS Engineers

IT Support II

Tampa, FL

$26 - $30/hr

SCS is looking for someone for an IT Support II position that will provide advanced Tier 2 helpdesk ... Handling of incoming technical support requests from in-house users. Escalate support tasks as ...

The DRI

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IT Support Specialist

Fort Collins, CO · On-site

$50K - $70K/yr

Experience working from home. We do not have an office so when you are not in the field, you will ... Ticket complexity follows a common pyramid with the majority of support requests being level I type ...

ModusLights Technologies

Mid-Level IT Support

Syracuse, NY · On-site

$21.25 - $29.25/hr

... level agreements (SLAs). * Diagnose and resolve technical issues related to desktops, laptops ... Work closely with other IT team members and departments to implement and support IT solutions.

Columbia University Biology Department

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IT Support Specialist/Staff Associate II

Manhattan, NY · On-site

$70K - $82K/yr

Work with university-level IT support team to resolve network, email, and other issues. * Handle ... from an immediate supervisor (a supervisor from a previous position is acceptable). * Minimum ...

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From Home Level 2 It Support information

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How much do from home level 2 it support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for from home level 2 it support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between From Home Level 2 It Support vs Help Desk Technician?

AspectFrom Home Level 2 It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+ often preferred
Work EnvironmentRemote, home-basedOn-site or remote, depending on employer
Industry UsageIT support, technical troubleshootingCustomer service, technical support
Job FocusAdvanced troubleshooting, network issuesBasic support, user assistance

From Home Level 2 It Support and Help Desk Technician roles both involve technical support, but Level 2 support typically handles more complex issues remotely, requiring specific certifications. Help Desk Technicians often provide initial user assistance, sometimes on-site. Understanding these differences helps job seekers find roles aligned with their skills and certifications.

What cities are hiring for From Home Level 2 It Support jobs? Cities with the most From Home Level 2 It Support job openings:
What are the most commonly searched types of Level 2 It Support jobs? The most popular types of Level 2 It Support jobs are:
What states have the most From Home Level 2 It Support jobs? States with the most job openings for From Home Level 2 It Support jobs include:
From Home Level 2 It Support jobs near you

IT Support Technician - Level 2

Landus

Early, IA • On-site

$19.25 - $26.50/hr

Full-time

Re-posted 29 days ago

Job description

Summary:
The IT Support Technician is responsible for providing hands-on and remote IT support across Landus locations, with a strong emphasis on field-based technical work in industrial/ag environments. This role supports end users, installs and maintains network and camera infrastructure, and helps ensure reliable connectivity across facilities. The technician will provide hands-on support, diagnose technical problems, and contribute to improving overall IT service efficiency. Landus is committed to developing talent from within, and this role provides a strong foundation for career progression in IT.
Essential Duties & Responsibilities:
Other duties may be assigned.
End-User Support & Service Desk
  • Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues
  • Assist Level 1 Support via phone and Microsoft Teams with advanced troubleshooting and guidance
  • Deliver in-person support at various Landus locations as needed
  • Clearly, concisely, and promptly document all work and customer interactions in the Kaseya AutoTask ticketing system
  • Ensure adherence to established service level agreements (SLAs)
  • Proactively communicate status updates and resolutions to end users

Field Support & Infrastructure Work
  • Travel to company locations to diagnose and resolve IT issues in office and industrial (grain elevator) environments
  • Install, configure, and troubleshoot network equipment including routers, switches, Access Points and wireless radio systems
  • Run, terminate, and test Cat5/Cat6 network cable
  • Install, configure, and maintain IP camera systems. Experience with Genetec systems is a plus
  • Assist with VoIP system setup, troubleshooting, and device deployment

Proactive Maintenance & Continuous Improvement
  • Identify and address potential issues through routine site visits and proactive assessment
  • Recommend improvements to enhance network reliability and user experience across locations
  • Collaborate with internal IT teams to reduce recurring issues and improve support processes

Customer Experience & Collaboration
  • Build strong working relationships with end users and department managers
  • Advocate for a seamless, efficient, and positive IT support experience
  • Partner with other IT teams (Backend, Dev/Data, OT/Automation) on escalated or complex issues

On-Call & Availability
  • Participate in an on-call rotation (approximately every 4-5 weeks) to provide support after-hours as needed

Documentation & Continuous Improvement
  • Create and maintain clear documentation for technical processes, troubleshooting steps, and end-user self-help resources.
  • Develop documentation aimed at reducing recurring issues and improving first-call resolution.
  • Identify and implement process improvements that reduce ticket volume and drive overall productivity.

Requirements
Position Requirements:
Education & Experience:
  • A bachelor's degree (B.S./B.A.) in Computer Science, Information Technology, or a related field is preferred.
  • An associate's degree in computer science or equivalent experience (3-6 years) with relevant IT certifications will also be considered.

Skills Required:
  • Experience with a broad range of end-user technologies, including Windows, Microsoft 365 products, and remote desktop/terminal services.
  • Strong troubleshooting skills, diagnostic abilities, and customer service orientation.
  • Ability to apply technical knowledge effectively to resolve IT-related problems.
  • Ability to terminate network cable.
  • Excellent communication skills to assist and educate end users.

Certificates, Licenses, & Registrations:
  • A valid driver's license is required, as this role involves travel to various locations.
  • Employees must adhere to the organization's motor vehicle safety policy.
  • Certifications such as CCNA, MCSE, MCTS, or ITIL are highly desirable but not required.

Physical Requirements:
  • This role involves maintaining IT equipment, including transporting, unpacking, and installing computer systems or servers.
  • The employee must be able to lift up to 40 lbs. to chest height and carry equipment up to 20 feet.
  • Ability to navigate tight maintenance spaces, stairs, and ladders as needed.
  • May require tolerance for working at heights.

Work Environment:
  • The work environment includes office settings, server rooms, and occasional customer locations.
  • Exposure to high places, outdoor conditions, and electrical equipment.
  • Noise levels are typically moderate.

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