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From Home Level 2 It Support Jobs (NOW HIRING)

Landus

IT Support Technician - Level 2

Humboldt, IA · On-site

$20.75 - $28.25/hr

Landus is committed to developing talent from within, and this role provides a strong foundation ... Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and ...

LDI Connect

Tier 2 IT Support Specialist

Shelton, CT · On-site

The Level 2 IT Support Specialist serves as the primary escalation point for complex technical ... Act as the primary escalation point for tickets from Level 1, driving timely resolution of complex ...

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

... from Tier 1 that cannot be completed within 20-30 minutes · Providing on-site support at client ... IT Support Specialist II can independently handle: · Active Directory administration and ...

Maravai LifeSciences

IT Support II

San Diego, CA · On-site

$36 - $40/hr

To help protect you from these scam artists, please be aware that: * Maravai LifeSciences will ... home work/training materials in connection with an application for employment. * Maravai ...

New Fathom

IT Support Technician I

Bend, OR · On-site

$25 - $34.25/hr

  • Medical

  • Dental

  • Vision

  • PTO

Coachable from both a professional and technical perspective with a desire to always learn \n \n \n ... Level 2 generally handles break\/ fix, configuration issues, troubleshooting, software ...

Tech-Keys

IT Engineer, Tier 2 NJ

Howell, NJ · On-site

$70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide IT support to internal and external customers * Troubleshoot and resolve IT related ... Proven experience working as a Tier 2 IT engineer for at least 3 years * Excellent customer service ...

Spiceorb

IT Support

Charlotte, NC · On-site

Support the rollout of new hardware and software, incorporating feedback from executive users ... Serve as an advanced escalation point for complex Service Desk issues at approximately Tier 2.5 ...

Pae

IT Support Technician

Tucson, AZ · On-site

$32 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

Enlighten Enterprise Holdings Inc

Be Seen First

Tier 2 IT Technician

Murfreesboro, TN · On-site

$65K - $75K/yr

In addition to day-to-day support, this role takes ownership of complex troubleshooting, small ... Reduce escalations to senior engineers by resolving issues at the Tier 2 level * Maintain accurate ...

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From Home Level 2 It Support information

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How much do from home level 2 it support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for from home level 2 it support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between From Home Level 2 It Support vs Help Desk Technician?

AspectFrom Home Level 2 It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+ often preferred
Work EnvironmentRemote, home-basedOn-site or remote, depending on employer
Industry UsageIT support, technical troubleshootingCustomer service, technical support
Job FocusAdvanced troubleshooting, network issuesBasic support, user assistance

From Home Level 2 It Support and Help Desk Technician roles both involve technical support, but Level 2 support typically handles more complex issues remotely, requiring specific certifications. Help Desk Technicians often provide initial user assistance, sometimes on-site. Understanding these differences helps job seekers find roles aligned with their skills and certifications.

What cities are hiring for From Home Level 2 It Support jobs? Cities with the most From Home Level 2 It Support job openings:
What are the most commonly searched types of Level 2 It Support jobs? The most popular types of Level 2 It Support jobs are:
What states have the most From Home Level 2 It Support jobs? States with the most job openings for From Home Level 2 It Support jobs include:
From Home Level 2 It Support jobs near you

IT Support Technician - Level 2

Landus

Humboldt, IA • On-site

$20.75 - $28.25/hr

Full-time

Re-posted yesterday

Job description

Summary:
The IT Support Technician is responsible for providing hands-on and remote IT support across Landus locations, with a strong emphasis on field-based technical work in industrial/ag environments. This role supports end users, installs and maintains network and camera infrastructure, and helps ensure reliable connectivity across facilities. The technician will provide hands-on support, diagnose technical problems, and contribute to improving overall IT service efficiency. Landus is committed to developing talent from within, and this role provides a strong foundation for career progression in IT.
Essential Duties & Responsibilities:
Other duties may be assigned.
End-User Support & Service Desk
  • Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues
  • Assist Level 1 Support via phone and Microsoft Teams with advanced troubleshooting and guidance
  • Deliver in-person support at various Landus locations as needed
  • Clearly, concisely, and promptly document all work and customer interactions in the Kaseya AutoTask ticketing system
  • Ensure adherence to established service level agreements (SLAs)
  • Proactively communicate status updates and resolutions to end users

Field Support & Infrastructure Work
  • Travel to company locations to diagnose and resolve IT issues in office and industrial (grain elevator) environments
  • Install, configure, and troubleshoot network equipment including routers, switches, Access Points and wireless radio systems
  • Run, terminate, and test Cat5/Cat6 network cable
  • Install, configure, and maintain IP camera systems. Experience with Genetec systems is a plus
  • Assist with VoIP system setup, troubleshooting, and device deployment

Proactive Maintenance & Continuous Improvement
  • Identify and address potential issues through routine site visits and proactive assessment
  • Recommend improvements to enhance network reliability and user experience across locations
  • Collaborate with internal IT teams to reduce recurring issues and improve support processes

Customer Experience & Collaboration
  • Build strong working relationships with end users and department managers
  • Advocate for a seamless, efficient, and positive IT support experience
  • Partner with other IT teams (Backend, Dev/Data, OT/Automation) on escalated or complex issues

On-Call & Availability
  • Participate in an on-call rotation (approximately every 4-5 weeks) to provide support after-hours as needed

Documentation & Continuous Improvement
  • Create and maintain clear documentation for technical processes, troubleshooting steps, and end-user self-help resources.
  • Develop documentation aimed at reducing recurring issues and improving first-call resolution.
  • Identify and implement process improvements that reduce ticket volume and drive overall productivity.

Requirements
Position Requirements:
Education & Experience:
  • A bachelor's degree (B.S./B.A.) in Computer Science, Information Technology, or a related field is preferred.
  • An associate's degree in computer science or equivalent experience (3-6 years) with relevant IT certifications will also be considered.

Skills Required:
  • Experience with a broad range of end-user technologies, including Windows, Microsoft 365 products, and remote desktop/terminal services.
  • Strong troubleshooting skills, diagnostic abilities, and customer service orientation.
  • Ability to apply technical knowledge effectively to resolve IT-related problems.
  • Ability to terminate network cable.
  • Excellent communication skills to assist and educate end users.

Certificates, Licenses, & Registrations:
  • A valid driver's license is required, as this role involves travel to various locations.
  • Employees must adhere to the organization's motor vehicle safety policy.
  • Certifications such as CCNA, MCSE, MCTS, or ITIL are highly desirable but not required.

Physical Requirements:
  • This role involves maintaining IT equipment, including transporting, unpacking, and installing computer systems or servers.
  • The employee must be able to lift up to 40 lbs. to chest height and carry equipment up to 20 feet.
  • Ability to navigate tight maintenance spaces, stairs, and ladders as needed.
  • May require tolerance for working at heights.

Work Environment:
  • The work environment includes office settings, server rooms, and occasional customer locations.
  • Exposure to high places, outdoor conditions, and electrical equipment.
  • Noise levels are typically moderate.

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