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From Home Level 2 It Support Jobs (NOW HIRING)

Landus

IT Support Technician - Level 2

Humboldt, IA · On-site

$20.75 - $28.25/hr

Landus is committed to developing talent from within, and this role provides a strong foundation ... Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and ...

Landus

IT Support Technician - Level 2

Early, IA · On-site

$19.25 - $26.50/hr

Landus is committed to developing talent from within, and this role provides a strong foundation ... Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and ...

TeamLogic IT Richmond

Level II IT Technician

Richmond, VA · On-site

$25 - $35/hr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... colleagues from various departments, executive levels, and customers daily. IT Technician II ...

Cinder LLC

IT Support Technician - Level 2

Longview, WA · On-site

$24/hr

Level 2 Support Technician Pay Rate : $24/hr+ DOE Hours: 40 hours a week Location : Onsite ... technology solutions. They are a trusted management service provider that specializes in delivering ...

Invision Technologies

IT Support Professional

Macon, GA · On-site

$35K - $60K/yr

Advanced level degree or certifications are desired. * Preferred certifications: Comptia A ... Experience as a tier 1-2 IT Support Specialist. * Working knowledge of O365, Azure, Sharepoint.

Urban Sky

IT Support Engineer

Denver, CO · On-site

Responsibilities : • Provide Tier 1 and Tier 2 IT support for employees, including troubleshooting hardware, software, and connectivity issues • Support Windows and macOS workstations across a ...

SRI

Level 2/3 IT Support Technician

East Meadow, NY · On-site

$22.25 - $30.75/hr

... Level/Tier 1 knowledge and/or skills PLUS: * Maintains complex information technology computer ... Read, interpret and act upon logs from network applications for security purposes * Maintaining ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Montgomery, AL · Remote

$45K - $65K/yr

... work from home. HOURS: We are actively seeking candidates for ALL Shifts DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile ...

New

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Moscow, ID · Remote

$45K - $65K/yr

... work from home. HOURS: We are actively seeking candidates for ALL Shifts DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile ...

New

Base8 Inc

IT Support Specialist

Studio City, CA · On-site

Information Technology Job Summary The IT Support Specialistis responsible forproviding ... Coordinate with Level 1, Level 2, and infrastructure support teams * Track ticket progress and ...

The Shade Store

IT Support Specialist

Port Chester, NY · On-site

$64K - $70K/yr

... from inspiration to installation. Position: IT Support Specialist WHAT WE ARE LOOKING FOR The Role ... Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and ...

Leidos

IT Support Manager - TS/SCI required

Manassas, VA · On-site

$92K - $166K/yr

... 2 IT Support function, including experience briefing leadership at the senior/executive level ... If you received an email purporting to be from Leidos that asks for payment-related information or ...

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How much do from home level 2 it support jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for from home level 2 it support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between From Home Level 2 It Support vs Help Desk Technician?

AspectFrom Home Level 2 It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+ often preferred
Work EnvironmentRemote, home-basedOn-site or remote, depending on employer
Industry UsageIT support, technical troubleshootingCustomer service, technical support
Job FocusAdvanced troubleshooting, network issuesBasic support, user assistance

From Home Level 2 It Support and Help Desk Technician roles both involve technical support, but Level 2 support typically handles more complex issues remotely, requiring specific certifications. Help Desk Technicians often provide initial user assistance, sometimes on-site. Understanding these differences helps job seekers find roles aligned with their skills and certifications.

What cities are hiring for From Home Level 2 It Support jobs? Cities with the most From Home Level 2 It Support job openings:
What are the most commonly searched types of Level 2 It Support jobs? The most popular types of Level 2 It Support jobs are:
What states have the most From Home Level 2 It Support jobs? States with the most job openings for From Home Level 2 It Support jobs include:
From Home Level 2 It Support jobs near you
IT Support Technician - Level 2

IT Support Technician - Level 2

Landus

Humboldt, IA • On-site

$20.75 - $28.25/hr

Full-time

Re-posted 8 days ago

Job description

Summary:
The IT Support Technician is responsible for providing hands-on and remote IT support across Landus locations, with a strong emphasis on field-based technical work in industrial/ag environments. This role supports end users, installs and maintains network and camera infrastructure, and helps ensure reliable connectivity across facilities. The technician will provide hands-on support, diagnose technical problems, and contribute to improving overall IT service efficiency. Landus is committed to developing talent from within, and this role provides a strong foundation for career progression in IT.
Essential Duties & Responsibilities:
Other duties may be assigned.
End-User Support & Service Desk
  • Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues
  • Assist Level 1 Support via phone and Microsoft Teams with advanced troubleshooting and guidance
  • Deliver in-person support at various Landus locations as needed
  • Clearly, concisely, and promptly document all work and customer interactions in the Kaseya AutoTask ticketing system
  • Ensure adherence to established service level agreements (SLAs)
  • Proactively communicate status updates and resolutions to end users

Field Support & Infrastructure Work
  • Travel to company locations to diagnose and resolve IT issues in office and industrial (grain elevator) environments
  • Install, configure, and troubleshoot network equipment including routers, switches, Access Points and wireless radio systems
  • Run, terminate, and test Cat5/Cat6 network cable
  • Install, configure, and maintain IP camera systems. Experience with Genetec systems is a plus
  • Assist with VoIP system setup, troubleshooting, and device deployment

Proactive Maintenance & Continuous Improvement
  • Identify and address potential issues through routine site visits and proactive assessment
  • Recommend improvements to enhance network reliability and user experience across locations
  • Collaborate with internal IT teams to reduce recurring issues and improve support processes

Customer Experience & Collaboration
  • Build strong working relationships with end users and department managers
  • Advocate for a seamless, efficient, and positive IT support experience
  • Partner with other IT teams (Backend, Dev/Data, OT/Automation) on escalated or complex issues

On-Call & Availability
  • Participate in an on-call rotation (approximately every 4-5 weeks) to provide support after-hours as needed

Documentation & Continuous Improvement
  • Create and maintain clear documentation for technical processes, troubleshooting steps, and end-user self-help resources.
  • Develop documentation aimed at reducing recurring issues and improving first-call resolution.
  • Identify and implement process improvements that reduce ticket volume and drive overall productivity.

Requirements
Position Requirements:
Education & Experience:
  • A bachelor's degree (B.S./B.A.) in Computer Science, Information Technology, or a related field is preferred.
  • An associate's degree in computer science or equivalent experience (3-6 years) with relevant IT certifications will also be considered.

Skills Required:
  • Experience with a broad range of end-user technologies, including Windows, Microsoft 365 products, and remote desktop/terminal services.
  • Strong troubleshooting skills, diagnostic abilities, and customer service orientation.
  • Ability to apply technical knowledge effectively to resolve IT-related problems.
  • Ability to terminate network cable.
  • Excellent communication skills to assist and educate end users.

Certificates, Licenses, & Registrations:
  • A valid driver's license is required, as this role involves travel to various locations.
  • Employees must adhere to the organization's motor vehicle safety policy.
  • Certifications such as CCNA, MCSE, MCTS, or ITIL are highly desirable but not required.

Physical Requirements:
  • This role involves maintaining IT equipment, including transporting, unpacking, and installing computer systems or servers.
  • The employee must be able to lift up to 40 lbs. to chest height and carry equipment up to 20 feet.
  • Ability to navigate tight maintenance spaces, stairs, and ladders as needed.
  • May require tolerance for working at heights.

Work Environment:
  • The work environment includes office settings, server rooms, and occasional customer locations.
  • Exposure to high places, outdoor conditions, and electrical equipment.
  • Noise levels are typically moderate.

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