ZipRecruiter

Log In

1

Hourly Level 2 It Support Jobs (NOW HIRING)

Landus

IT Support Technician - Level 2

Humboldt, IA

$20.75 - $28.25/hr

Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...

JASINT

Tier 2 IT Support

Monterey, CA

$65K - $73K/yr

Tier 2 IT Support Location(s): Monterey, CA Hours: Regular Full-Time Salary Range: $65k/yr - $73k ... IAT Level I (A+ CE or Network+ CE) required. * IAT Level II (Security+, CySA+, or SSCP) preferred ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...

Zen Techworks

Be Seen First

IT Support Technician (Level 2) - MSP / Hybrid Remote

Seattle, WA · On-site

$65K - $75K/yr

We're hiring an experienced Level 2 IT Support Technician to support our clients in the Seattle area. This is a hybrid role, but don't picture a typical "work from home" setup. You'll spend a good ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Provide onsite and remote Tier 1-2 IT support for workstations, applications, operating systems, and user accounts. * Manage and prioritize helpdesk tickets, ensuring efficient resolution or ...

Invision Technologies

IT Support Professional

Macon, GA · On-site

$35K - $60K/yr

Advanced level degree or certifications are desired. * Preferred certifications: Comptia A ... Experience as a tier 1-2 IT Support Specialist. * Working knowledge of O365, Azure, Sharepoint.

next page

Showing results 1-20

All JobsHourly Level 2 It Support Jobs

Hourly Level 2 It Support information

See salary details

$14

$25

$37

How much do hourly level 2 it support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for hourly level 2 it support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Hourly Level 2 IT Support, and why are they important?

To thrive as an Hourly Level 2 IT Support, you need strong troubleshooting skills, a solid understanding of operating systems and networks, and typically a relevant associate degree or technical certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Experience with ticketing systems, remote support tools, and diagnostic utilities is usually required. Excellent communication, patience, and problem-solving abilities distinguish effective professionals in this role. These skills ensure timely resolution of complex technical issues and high-quality support for end users.

What is an Hourly Level 2 IT Support specialist?

An Hourly Level 2 IT Support specialist is an IT professional who provides intermediate technical support to users, usually resolving issues that cannot be solved by Level 1 support. They handle more complex problems related to software, hardware, and network troubleshooting, often requiring deeper technical knowledge and analytical skills. Typically, they may also escalate issues to higher-level support if necessary, document solutions, and assist in maintaining IT systems. Working hourly means they are paid based on the number of hours they work, rather than a fixed salary.

What is the difference between Hourly Level 2 It Support vs Hourly Help Desk Technician?

AspectHourly Level 2 It SupportHourly Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+ often preferred
Work EnvironmentOn-site or remote, more complex issuesHelp desk, front-line support, basic troubleshooting
Job ResponsibilitiesAdvanced troubleshooting, network issues, system repairsPassword resets, software installs, basic user support

Hourly Level 2 It Support typically handles more complex technical issues requiring advanced skills and certifications, working in environments that demand deeper technical knowledge. In contrast, Hourly Help Desk Technicians focus on initial user support and basic troubleshooting. Both roles are essential in IT support but differ in complexity and scope.

How does an Hourly Level 2 IT Support role typically interact with other IT team members and end users?

As an Hourly Level 2 IT Support specialist, you'll frequently collaborate with Level 1 technicians by addressing issues that require deeper technical expertise and guiding them on more complex troubleshooting. You'll also interact directly with end users to resolve escalated tickets, often requiring clear communication to explain solutions or gather additional information. Working closely with system administrators or network engineers may be necessary for issues that cross into their domains, fostering a team-oriented environment. Strong interpersonal skills and a collaborative mindset are essential for success in this role.
What cities are hiring for Hourly Level 2 It Support jobs? Cities with the most Hourly Level 2 It Support job openings:
What are the most commonly searched types of Level 2 It Support jobs? The most popular types of Level 2 It Support jobs are:
What states have the most Hourly Level 2 It Support jobs? States with the most job openings for Hourly Level 2 It Support jobs include:
Hourly Level 2 It Support jobs near you
Level 2 IT Support Technician

Level 2 IT Support Technician

Infinx Healthcare

Deerfield Beach, FL • On-site, Remote

$65K - $82K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.
A 2025 Great Place to Work®
In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.
Location: Hybrid in Deerfield Beach, FL
Summary Description:
We are seeking an experienced and detail-oriented Level 2 IT Support Technician to provide advanced technical assistance to end users in a fast-paced business environment. The ideal candidate will demonstrate strong troubleshooting expertise, excellent communication skills, and the ability to handle escalated support requests effectively. This position involves providing user support, maintaining system stability, and supporting key healthcare and business applications.
Daily Responsibilities
  • Act as the Tier 2 escalation point for the help desk team, managing complex incidents requiring advanced troubleshooting
  • Provide expert hands-on support for Windows 11 PCs, Mac devices, laptops, desktops, printers, and peripherals
  • Troubleshoot and resolve software issues, including Microsoft 365, Outlook, Teams, SharePoint, and other core business tools
  • Administer Active Directory and Microsoft 365: create, modify, and manage user accounts, passwords, and permissions
  • Configure, deploy, and maintain new user devices in compliance with company standards and security requirements
  • Perform system patching, updates, and endpoint maintenance across devices
  • Assist with employee onboarding/offboarding processes including provisioning, access management, and equipment handling
  • Support and maintain workflows and user issues within Hyland OnBase Workflow and WorkView, including troubleshooting end-user access and process issues
  • Provide functional support for Revenue Manager and Cerner applications, coordinating with vendor support as needed to resolve incidents and maintain uptime
  • Document all incidents, resolutions, and procedures in the IT ticketing system andknowledge base
  • Collaborate with other IT staff to identify recurring technical problems and implement process improvements
  • Provide remote user support and coordinate resolutions for other office locations as required
Skills and Education:
  • Bachelor's degree in Information Technology or related discipline or 3+ years of experience in technical field
  • 4-6 years of hands-on experience in desktop/user support within a corporate environment
  • Strong working knowledge of Windows 11, macOS, Microsoft 365, SharePoint, Intune, and endpoint management tools
  • Proven ability to support remote users and troubleshoot VPN or remote connectivity issues
  • Strong analytical, documentation, and problem-solving skills
  • Ability to work independently while managing multiple concurrent support requests
  • Excellent communication skills and customer-service abilities with a professional and patient demeanor
  • Lifting/Carrying at least 35 to 50 pounds; pulling, bending, stopping, crouching, and kneeling are required occasionally (under 1/3 of the workday)
  • Certifications such as CompTIA A+, Network+, or Microsoft MD-102/ M365 Certified: Modern Desktop Administrator preferred
  • Hands-on experience with Active Directory, Intune, Exchange Online, and Service Desk tools (ManageEngine, Freshservice, etc.) preferred
  • Exposure to Hyland OnBase Workflow and WorkView, Revenue Manager, and Cerner applications preferred
  • Previous experience in healthcare, financial, or regulated industries (HIPAA, SOC 2, etc.) preferred
Company Benefits and Perks:
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.
  • Access to a 401(k) Retirement Savings Plan
  • Comprehensive Medical, Dental, and Vision Coverage
  • Paid Time Off
  • Paid Holidays
  • Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services

If you are a dedicated and experienced Level 2 IT Support Technician ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.

Apply