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Hourly Level 2 It Support Jobs (NOW HIRING)

Landus

IT Support Technician - Level 2

Rake, IA · On-site

$20.25 - $27.75/hr

Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...

Landus

IT Support Technician - Level 2

Early, IA

$19.25 - $26.50/hr

Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...

Providence Consulting

$21.75 - $30/hr

The IT Level 2 Technician is responsible for providing technical expertise and troubleshooting ... support, as well as in-depth knowledge of IT hardware and software. Workplace is Lansing MI ...

Layer 7 Consulting

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IT Support Specialist Level 2 - Parsippany, NJ

Parsippany, NJ · On-site

$60K - $65K/yr

IT Support Specialist - Level 2 Description: The IT Support Specialist - Level 2's role is to facilitate troubleshooting and assistance of our client base and provide issue resolution and ...

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Hourly Level 2 It Support information

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$37

How much do hourly level 2 it support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for hourly level 2 it support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Hourly Level 2 IT Support, and why are they important?

To thrive as an Hourly Level 2 IT Support, you need strong troubleshooting skills, a solid understanding of operating systems and networks, and typically a relevant associate degree or technical certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Experience with ticketing systems, remote support tools, and diagnostic utilities is usually required. Excellent communication, patience, and problem-solving abilities distinguish effective professionals in this role. These skills ensure timely resolution of complex technical issues and high-quality support for end users.

What is an Hourly Level 2 IT Support specialist?

An Hourly Level 2 IT Support specialist is an IT professional who provides intermediate technical support to users, usually resolving issues that cannot be solved by Level 1 support. They handle more complex problems related to software, hardware, and network troubleshooting, often requiring deeper technical knowledge and analytical skills. Typically, they may also escalate issues to higher-level support if necessary, document solutions, and assist in maintaining IT systems. Working hourly means they are paid based on the number of hours they work, rather than a fixed salary.

What is the difference between Hourly Level 2 It Support vs Hourly Help Desk Technician?

AspectHourly Level 2 It SupportHourly Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+ often preferred
Work EnvironmentOn-site or remote, more complex issuesHelp desk, front-line support, basic troubleshooting
Job ResponsibilitiesAdvanced troubleshooting, network issues, system repairsPassword resets, software installs, basic user support

Hourly Level 2 It Support typically handles more complex technical issues requiring advanced skills and certifications, working in environments that demand deeper technical knowledge. In contrast, Hourly Help Desk Technicians focus on initial user support and basic troubleshooting. Both roles are essential in IT support but differ in complexity and scope.

How does an Hourly Level 2 IT Support role typically interact with other IT team members and end users?

As an Hourly Level 2 IT Support specialist, you'll frequently collaborate with Level 1 technicians by addressing issues that require deeper technical expertise and guiding them on more complex troubleshooting. You'll also interact directly with end users to resolve escalated tickets, often requiring clear communication to explain solutions or gather additional information. Working closely with system administrators or network engineers may be necessary for issues that cross into their domains, fostering a team-oriented environment. Strong interpersonal skills and a collaborative mindset are essential for success in this role.
What cities are hiring for Hourly Level 2 It Support jobs? Cities with the most Hourly Level 2 It Support job openings:
What are the most commonly searched types of Level 2 It Support jobs? The most popular types of Level 2 It Support jobs are:
What states have the most Hourly Level 2 It Support jobs? States with the most job openings for Hourly Level 2 It Support jobs include:
Hourly Level 2 It Support jobs near you
Level 2 IT Technician

Level 2 IT Technician

Digacore Technology Consulting

Austin, TX • On-site

$65K - $80K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 15 days ago

Job description

Level 2 IT Technician
Why Digacore?
We're a fast-paced, people-first MSP recently recognized as one of New Jersey's Top Workplaces for 2026, with:
• Real career growth
• Autonomy to own projects and make decisions
• A collaborative culture (we back each other up - no egos)
• Paid certs, strong leadership support, and a team that genuinely enjoys building together
About the Role:
As a Level 2 IT Technician, you'll handle escalated issues from Level 1 and take ownership of more complex technical problems across client environments. This role is hands-on and fast-moving-you'll be troubleshooting, digging into root causes, and helping stabilize and improve systems. You'll work across Microsoft environments, networking, and infrastructure, while partnering with internal teams to keep clients running smoothly. This is a strong fit for someone who's ready to move beyond basic support and take on deeper technical responsibility.
What You'll Do:
  • Own and resolve escalated issues from Level 1 across servers, networking, and cloud environments
  • Troubleshoot and support Windows Server, Microsoft 365, and Active Directory environments
  • Manage user access, permissions, group policies and Intune policies
  • Support and troubleshoot networking issues (LAN/WAN, VPN, connectivity, outages)
  • Assist with firewall configurations and network security changes (port forwarding, ACLs)
  • Handle file server and SharePoint permissions and access issues
  • Troubleshoot DNS-related issues and maintain DNS records
  • Monitor systems, investigate alerts, and ensure stability and performance
  • Maintain clear and accurate documentation in ConnectWise and IT Glue
  • Communicate directly with end users and clients, keeping issues moving and expectations clear
  • Collaborate with internal teams to identify recurring issues and improve client environments

Job Qualifications:
  • 3-5 years of hands-on IT support experience (MSP experience strongly preferred)
  • Strong troubleshooting skills across Windows, Microsoft 365, and server environments
  • Solid experience with Active Directory, DNS, and user/access management
  • Working knowledge of networking fundamentals (VPNs, firewalls, WAN/LAN)
  • Experience with RMM and PSA tools (ConnectWise is a plus)
  • Ability to manage and prioritize multiple issues in a fast-paced environment
  • Strong communication skills and a client-focused mindset
  • Comfortable taking ownership and working through complex problems independently
  • Experience with Intune or MDM tools, a plus
  • Exposure to firewall configuration and network security, a plus
  • Bachelor's degree or relevant certifications (A+, Network+, Microsoft, etc.), a plus

Perks & Benefits:
  • Nationwide medical, dental, life, and LTD insurance (we cover LTD + life 100%)
  • Generous PTO + Mental Health Days
  • 401(k) with company match
  • HSA & FSA options
  • Paid training & certification assistance
  • $500 sign-on bonus
  • Quarterly team events and career coaching
  • Equal opportunity employer - veterans encouraged to apply

We are an Equal Opportunity Employer!

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