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Hourly Level 2 It Support Jobs (NOW HIRING)

System One

IT Support Technician II

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Technician II Location: Washington, DC ONSITE Type: Contract To Hire ... Provide second-level technical support for end users across hardware, software, peripheral, and ...

Urban Sky

IT Support Engineer

Denver, CO · On-site

Responsibilities : • Provide Tier 1 and Tier 2 IT support for employees, including troubleshooting hardware, software, and connectivity issues • Support Windows and macOS workstations across a ...

Office Machines Co Inc

Be Seen First

IT Technician Level 2 Advanced

Muskegon, MI · On-site

$32 - $37/hr

Full-Time | Hourly | Overtime Eligible Job Highlights * $32-$37 per hour * Company vehicle for ... Local remote and onsite business-client support * Owner-led, family-operated company About Office ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

SCS Engineers

IT Support II

Tampa, FL

$26 - $30/hr

SCS is looking for someone for an IT Support II position that will provide advanced Tier 2 helpdesk support to in-house users as a technical lead with deep knowledge of automation, endpoint ...

SCS Engineers

IT Support II

Tampa, FL

$26 - $30/hr

What we are looking for SCS is looking for someone for an IT Support II position that will provide advanced Tier 2 helpdesk support to in-house users as a technical lead with deep knowledge of ...

ModusLights Technologies

Mid-Level IT Support

Syracuse, NY · On-site

$21.25 - $29.25/hr

... level agreements (SLAs). * Diagnose and resolve technical issues related to desktops, laptops ... Work closely with other IT team members and departments to implement and support IT solutions.

Hazen and Sawyer

Tier 1/2 IT Specialist

Cincinnati, OH · On-site

If you are highly motivated and want to jump start your career as a Tier 1/2 IT Support Specialist ... Provide support and troubleshooting of complicated issues on the Helpdesk. * Provide high level ...

EWF

IT Support

Artesia, NM

$32.37/hr

Position Description: IT Support SpecialistLocation: Artesia, New MexicoEmployment Type: Full ... Hourly

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Hourly Level 2 It Support information

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$25

$37

How much do hourly level 2 it support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for hourly level 2 it support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an hourly Level 2 IT Support?

To thrive as an Hourly Level 2 IT Support, you need strong troubleshooting skills, a solid understanding of operating systems and networks, and typically a relevant associate degree or technical certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Experience with ticketing systems, remote support tools, and diagnostic utilities is usually required. Excellent communication, patience, and problem-solving abilities distinguish effective professionals in this role. These skills ensure timely resolution of complex technical issues and high-quality support for end users.

What is an hourly Level 2 IT Support?

An Hourly Level 2 IT Support specialist is an IT professional who provides intermediate technical support to users, usually resolving issues that cannot be solved by Level 1 support. They handle more complex problems related to software, hardware, and network troubleshooting, often requiring deeper technical knowledge and analytical skills. Typically, they may also escalate issues to higher-level support if necessary, document solutions, and assist in maintaining IT systems. Working hourly means they are paid based on the number of hours they work, rather than a fixed salary.

What is the difference between Hourly Level 2 It Support vs Hourly Help Desk Technician?

AspectHourly Level 2 It SupportHourly Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+ often preferred
Work EnvironmentOn-site or remote, more complex issuesHelp desk, front-line support, basic troubleshooting
Job ResponsibilitiesAdvanced troubleshooting, network issues, system repairsPassword resets, software installs, basic user support

Hourly Level 2 It Support typically handles more complex technical issues requiring advanced skills and certifications, working in environments that demand deeper technical knowledge. In contrast, Hourly Help Desk Technicians focus on initial user support and basic troubleshooting. Both roles are essential in IT support but differ in complexity and scope.

How does an hourly Level 2 IT Support role typically interact with other IT team members and end users?

As an Hourly Level 2 IT Support specialist, you'll frequently collaborate with Level 1 technicians by addressing issues that require deeper technical expertise and guiding them on more complex troubleshooting. You'll also interact directly with end users to resolve escalated tickets, often requiring clear communication to explain solutions or gather additional information. Working closely with system administrators or network engineers may be necessary for issues that cross into their domains, fostering a team-oriented environment. Strong interpersonal skills and a collaborative mindset are essential for success in this role.
What cities are hiring for Hourly Level 2 It Support jobs? Cities with the most Hourly Level 2 It Support job openings:
What are the most commonly searched types of Level 2 It Support jobs? The most popular types of Level 2 It Support jobs are:
What states have the most Hourly Level 2 It Support jobs? States with the most job openings for Hourly Level 2 It Support jobs include:
Hourly Level 2 It Support jobs near you

MSP Level 2 IT Systems Support Specialist

TeamLogic IT

San Ramon, CA • On-site

$34 - $43/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 3 days ago

Job description

Responsive recruiter
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Join Our Growing Team!
About Us
For 15 years, we have been the trusted technology partner for businesses throughout the East Bay Tri-Valley Area. We're not just another MSP-we're a team that genuinely cares about our clients' success and our team members' growth. We believe that when our people thrive, our clients thrive, and together we create something meaningful.
We're at an exciting stage of growth, embracing emerging technologies like AI while maintaining the personal touch that has made us successful. If you're looking for a place where your contributions matter, your ideas are valued, and your career can flourish in multiple directions, we'd love to meet you.
The Opportunity
We're seeking a Level 2 IT Support Technician who is ready to make a real impact. This isn't a position where you'll feel like just a number-you'll be a valued member of our services team that works collaboratively while taking ownership of challenges. You'll work directly with our diverse client base, solving complex problems, implementing solutions, and building relationships that make a difference.
Location: San Ramon, CA (In-office with both remote support and client site visits)
What Your Day Looks Like
You'll handle a balanced mix of work (about 6-9 tickets daily) that keeps things interesting:
  • 60% Reactive Support: Troubleshoot and resolve escalated technical issues that require your advanced expertise
  • 40% Proactive Support: Implement improvements, work on small projects, and help clients stay ahead of problems
  • Provide exceptional remote and on-site support to clients across the Tri-Valley area
  • Manage and maintain client networks, servers, endpoints (computers, laptops, mobile devices), and cloud services
  • Work with M365, Google Workspace, and other cloud platforms
  • Collaborate with team members while maintaining ownership of your assigned challenges
  • Contribute to our growing AI practice and adopt cutting-edge technologies

What We're Looking For
Required Experience:
  • 3+ years of hands-on experience working in an MSP in a similar Level 2 support role
  • Proven track record of exceptional client service and relationship management
  • Experience working both independently and as part of a technical team
  • Comfortable working in a fast-paced, multi-client environment

Core Technical Skills & Competencies:
Network Infrastructure:
  • Advanced troubleshooting of network connectivity and configuration issues
  • Experience with routers, switches, firewalls, and wireless access points
  • VPN setup, configuration, and troubleshooting (site-to-site and client VPNs)
  • DNS, DHCP, TCP/IP, VLAN configuration and management
  • Network performance monitoring and optimization

Server & Systems Administration:
  • Windows Server administration (Active Directory, Group Policy, DNS, DHCP, File Services)
  • User account management and permissions troubleshooting
  • Server backup and recovery solutions (data backup, disaster recovery, business continuity)
  • Virtualization technologies (primarily Hyper-V)
  • Remote Desktop Services (RDS) and remote access solutions

Endpoint Management:
  • Windows 11 deployment, configuration, and advanced troubleshooting
  • macOS and mobile device (iOS/Android) support
  • Hardware diagnostics and troubleshooting beyond basic repairs
  • Software installation, updates, and patch management
  • Printer and peripheral device configuration
  • System performance optimization and troubleshooting

Cloud Services & Applications:
  • Microsoft 365: Exchange Online, SharePoint, OneDrive, Teams administration
  • Azure AD/Entra ID: User management, MFA, conditional access policies
  • Google Workspace: Gmail, Drive, Calendar, Groups administration
  • Cloud-to-cloud migrations and hybrid environment management
  • Email security, spam filtering, and email flow troubleshooting
  • Cloud backup and data protection solutions

Security & Compliance:
  • Implementation and management of security best practices
  • Multi-factor authentication (MFA) deployment and support
  • Antivirus/anti-malware management
  • Security awareness and user education
  • Basic cybersecurity incident response
  • Understanding of compliance requirements (HIPAA, PCI-DSS awareness helpful)

Software & Applications:
  • Advanced troubleshooting of business applications (LOB apps, CRM, ERP systems)
  • Database connectivity and access issues
  • Software bugs and application crash analysis
  • Remote support tools and remote desktop protocols

Tools & Systems (Preferred):
  • PSA/Ticketing systems (Autotask, ConnectWise, or similar)
  • RMM platforms (NinjaOne, Datto, Kaseya, or similar)
  • Documentation systems (IT Glue, Hudu, or similar)
  • Remote monitoring and automated patching tools

Essential Soft Skills:
  • Customer-first mindset: Ability to translate technical issues into understandable terms and deliver an exceptional client experience
  • Ownership mentality: Take responsibility for issues from start to resolution
  • Strong communication: Clear written and verbal skills for both technical and non-technical audiences
  • Problem-solving: Analytical thinking and ability to diagnose complex issues methodically
  • Time management: Effectively prioritize and manage multiple tickets and projects
  • Documentation: Thorough documentation of issues, resolutions, and configurations
  • Continuous learner: Enthusiasm for staying current with evolving technologies

Required Certifications:
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+

Preferred Certifications (or willingness to obtain):
  • Microsoft 365 Certified: Administrator Associate
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • ITIL Foundation
  • Additional vendor certifications (Cisco, VMware, etc.)

Why You'll Love Working Here
Professional Growth:
  • Multiple career paths: Advance to Level 3, specialize in security/cloud/AI, or grow into leadership-the choice is yours
  • "You Pass, We Pay" certification policy-we invest in your success
  • Training & development support-we'll work with you to identify relevant training
  • Early adoption of AI and emerging technologies-stay at the cutting edge of the industry

Work Environment:
  • Collaborative team who support each other
  • Work primarily in our San Ramon office (no current on-call requirements)
  • Balance of office work, remote support, and client site visits
  • Your contributions are visible and valued-you're not just a number

Comprehensive Benefits:
  • Competitive salary: $70,000 - $90,000 (based on experience)
  • Health insurance
  • 401(k) retirement plan
  • Paid holidays and vacation
  • Professional development and certification assistance
  • Work with modern tools and cutting-edge technology

Our Culture
We're a customer-first organization, which means we're committed to delivering exceptional experiences-both to our clients and to each other. We believe in:
  • Mutual growth: When you succeed, we all succeed
  • Meaningful work: Your contributions directly impact client success
  • Continuous learning: Technology never stops evolving, and neither should we
  • Teamwork with ownership: Collaborate freely, but own your challenges
  • Work-life balance: We respect your time and well-being

Ready to Join Us?
If you're excited about working somewhere your expertise is valued, your growth is supported, and your work makes a real difference, we want to hear from you!
Compensation: $34.00 - $43.00 per hour
Our growth isn't measured in numbers, it's an investment in aligning with the best talent
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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