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Hourly Level 2 It Support Jobs (NOW HIRING)

Y-Tech, LLC

IT Support Specialist

North Chicago, IL · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services ... Category IAT Level II Computing Environment: * Computing Environment Cert Cybersecurity/IA Role ...

TEKsystems

It Support Engineer

Fremont, NE · Hybrid

$33 - $43/hr

Tier 2 IT Support Specialist (Desktop Support) We are seeking a hands-on Tier 2 IT Support Specialist to support ongoing expansion initiatives and serve as a key onsite IT resource. This role will ...

My Wireless

IT Specialist

Las Vegas, NV · On-site

$13 - $18/hr

Assisted Level 2 Support (Under IT Manager Oversight) * Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff. * Support diagnostics and ...

Ivy Tech Community College

IT Support

Columbus, IN · On-site

$20 - $27.50/hr

The IT Support role involves providing technical and user support, processing IT Helpdesk cases ... Service Level Agreement (SLA) and that the communication documented within cases/incidents is ...

The Shade Store

IT Support Specialist

Port Chester, NY · On-site

They are seeking an IT Support Specialist to provide technical support for their offices, assist ... Responsibilities : • Provide Level 1 and Level 2 technical support for desktops, laptops, mobile ...

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Hourly Level 2 It Support information

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$37

How much do hourly level 2 it support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for hourly level 2 it support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Hourly Level 2 IT Support, and why are they important?

To thrive as an Hourly Level 2 IT Support, you need strong troubleshooting skills, a solid understanding of operating systems and networks, and typically a relevant associate degree or technical certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Experience with ticketing systems, remote support tools, and diagnostic utilities is usually required. Excellent communication, patience, and problem-solving abilities distinguish effective professionals in this role. These skills ensure timely resolution of complex technical issues and high-quality support for end users.

What is an Hourly Level 2 IT Support specialist?

An Hourly Level 2 IT Support specialist is an IT professional who provides intermediate technical support to users, usually resolving issues that cannot be solved by Level 1 support. They handle more complex problems related to software, hardware, and network troubleshooting, often requiring deeper technical knowledge and analytical skills. Typically, they may also escalate issues to higher-level support if necessary, document solutions, and assist in maintaining IT systems. Working hourly means they are paid based on the number of hours they work, rather than a fixed salary.

What is the difference between Hourly Level 2 It Support vs Hourly Help Desk Technician?

AspectHourly Level 2 It SupportHourly Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+ often preferred
Work EnvironmentOn-site or remote, more complex issuesHelp desk, front-line support, basic troubleshooting
Job ResponsibilitiesAdvanced troubleshooting, network issues, system repairsPassword resets, software installs, basic user support

Hourly Level 2 It Support typically handles more complex technical issues requiring advanced skills and certifications, working in environments that demand deeper technical knowledge. In contrast, Hourly Help Desk Technicians focus on initial user support and basic troubleshooting. Both roles are essential in IT support but differ in complexity and scope.

How does an Hourly Level 2 IT Support role typically interact with other IT team members and end users?

As an Hourly Level 2 IT Support specialist, you'll frequently collaborate with Level 1 technicians by addressing issues that require deeper technical expertise and guiding them on more complex troubleshooting. You'll also interact directly with end users to resolve escalated tickets, often requiring clear communication to explain solutions or gather additional information. Working closely with system administrators or network engineers may be necessary for issues that cross into their domains, fostering a team-oriented environment. Strong interpersonal skills and a collaborative mindset are essential for success in this role.
What cities are hiring for Hourly Level 2 It Support jobs? Cities with the most Hourly Level 2 It Support job openings:
What are the most commonly searched types of Level 2 It Support jobs? The most popular types of Level 2 It Support jobs are:
What states have the most Hourly Level 2 It Support jobs? States with the most job openings for Hourly Level 2 It Support jobs include:
Hourly Level 2 It Support jobs near you
IT Support Specialist

IT Support Specialist

Y-Tech, LLC

North Chicago, IL • On-site

Full-time

Posted 11 days ago

Job description

IT SUPPORT SPECIALIST:
This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:
  • Performance of or support of diagnosing and resolving problems in response to customer reported incidents,
  • Planning and analysis of work processes,
  • Researching and reporting trends and patterns of problems,
  • Developing training materials and performing computing/information system training sessions,
  • Developing and maintaining problem tracking databases,
  • Installing, troubleshooting, and maintaining hardware and software,
  • Performing backup and recovery operations,
  • Maintain property accountability for all IT equipment and software,
  • Conduct full and spot inventories of IT equipment as requested by the Project Manager,
  • Consulting with users to identify needs and requirements,
  • Conducting feasibility studies and trade-off analyses,
  • Preparing business cases, and
  • Ensuring the rigorous application of information security/Cybersecurity policies, principles, and

IT Support Specialists may be required to support the Client's eProcurement system, a segment of its SAP-based enterprise resource planning system.
IT Support Specialists may be required to support Users to include retrieving data from different tables and reporting mechanisms, assisting with troubleshooting applications, printer set-up, stored procedures, and load/maintain tables when requested.
Minimum Experience:
  • Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
  • IT Support Specialists are IAT-II positions required to meet IAT and CE certification requirements and shall be certified as Help Desk personnel.

DoD Approved 8570 Baseline Certification:
Category IAT Level II Computing Environment:
  • Computing Environment Cert Cybersecurity/IA Role/Function: Workstation Admin D Account (TBD at the Task Order level)

Security/Certification Requirements:
Must possess completed IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission

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