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Telecommute Level 2 It Support Jobs (NOW HIRING)

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

One of Houston's leading Managed Service Providers (MSPs) is seeking a motivated, customer-focused Level 2 IT Support Engineer to join our growing team. We're looking for an IT professional who ...

IAG Business Technology

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Level 2 IT Support Technician - MSP

Houston, TX · On-site

$55K - $65K/yr

IAG Business Technology is seeking an experienced Level 2 IT Support Technician to join our managed services team. This is not a script-based help desk position. You will take ownership of technical ...

V-NET Consulting

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Level 2 IT Specialist

Opa Locka, FL · On-site

$54K - $58K/yr

Level 2 IT Support Specialist Location: Miami, FL Employment Type: Full-Time Overview V-NET Consulting is seeking an experienced and highly skilled Level 2 IT Support Specialist to join our growing ...

Landus Cooperative

IT Support Technician - Level 2

Early, IA · On-site

$19.25 - $26.50/hr

Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...

Landus

IT Support Technician - Level 2

Humboldt, IA · On-site

$20.75 - $28.25/hr

Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...

Syntec, LLC

Tier 2 IT Support Specialist

Cleveland, OH · On-site

$50K - $65K/yr

Internally, you need to provide us with that same level of clear, concise communication. What will you be doing every day? As a Tier 2 IT Support Specialist, you will work directly with our clients ...

TrustIT

Level 2 IT Support for MSP

Baton Rouge, LA · On-site

$19 - $26/hr

* $57,500 - $67,500 * We're looking to add a skilled IT Support Technician to our established MSP team ... In the body of the email, let me know 1) Your favorite color 2) Why you think we're asking this ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

TeamLogic IT Richmond

Level II IT Technician

Richmond, VA · On-site

$25 - $35/hr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... Perform hands-on fixes at the desktop level when remote tools are not appropriate, including ...

Local MSP Provider

Tier 2 IT Support Specialist

Denver, CO · On-site

$50K - $66K/yr

As a Tier 2 IT Support Specialist, you'll be more than just a technical expert--you'll embody the values of Proactivity, Results, Integrity, Development, and Empathy. This is a hands-on, Tier 2 role ...

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All JobsTelecommute Level 2 It Support Jobs

Telecommute Level 2 It Support information

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$32.5K

$65.9K

$106.5K

How much do telecommute level 2 it support jobs pay per year?

As of Jul 25, 2026, the average yearly pay for telecommute level 2 it support in the United States is $65,871.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $76,000.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Level 2 It Support jobs? The most popular types of Level 2 It Support jobs are:
Telecommute Level 2 It Support jobs near you
Level 2 IT Support Engineer

Level 2 IT Support Engineer

Allierad LLC

Houston, TX • On-site

Full-time

Posted 9 days ago

Job description

One of Houston's leading Managed Service Providers (MSPs) is seeking a motivated, customer-focused Level 2 IT Support Engineer to join our growing team. We're looking for an IT professional who enjoys troubleshooting technical issues, delivering exceptional customer service, and expanding their technical knowledge in a fast-paced Managed Services environment.
As a Level 2 Engineer, you will provide advanced desktop, server, cloud, and network support to our clients while collaborating with senior engineers to resolve more complex technical issues.
What You'll Do

  • Deliver exceptional customer service and ensure every client interaction meets or exceeds expectations.
  • Accurately document ticket time, work performed, and technical findings.
  • Maintain clear and detailed documentation of client environments and support activities.
  • Install, configure, and troubleshoot VoIP telephone systems.
  • Deploy and support business continuity and disaster recovery solutions.
  • Administer and troubleshoot Microsoft 365 and Google Workspace environments.
  • Install, configure, and troubleshoot desktop and laptop hardware.
  • Support Windows Server environments, including Active Directory, file sharing, user administration, and basic server maintenance.
  • Troubleshoot workstation, network, cloud, and connectivity issues.
  • Escalate complex technical issues appropriately while maintaining ownership of the client experience.
  • Prioritize multiple service requests in a fast-paced environment.
  • Learn new technologies through research, training, and hands-on experience.
  • Communicate technical concepts clearly to non-technical users.
  • Collaborate with teammates, share knowledge, and contribute to continuous improvement.
  • Participate in the on-call rotation to provide after-hours support as scheduled.
Qualifications

Required Experience

  • 3–5 years of IT help desk or technical support experience, preferably in a Managed Service Provider (MSP) environment.
  • Experience supporting:
  • Windows desktop operating systems
  • Microsoft 365 and Google Workspace
  • Windows Server environments
  • Active Directory and Group Policy
  • Backup and disaster recovery solutions
  • VPN connectivity
  • Endpoint security and antivirus platforms
  • Working knowledge of:
  • Cisco switching
  • VLANs
  • Basic routing
  • Firewall administration
  • Exposure to Microsoft Azure and/or Amazon Web Services (AWS) is preferred.
Preferred Certifications

Candidates with one or more of the following certifications are encouraged to apply:
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified IT Professional (MCITP)
  • Cisco CCNA
  • CompTIA A+
  • CompTIA Network+
  • Apple certifications
Equivalent certifications and relevant experience will also be considered.
What We're Looking For

  • Strong troubleshooting and problem-solving skills.
  • Excellent customer service and communication abilities.
  • Dependable, organized, and detail-oriented.
  • Ability to work independently while collaborating with a team.
  • Eagerness to learn new technologies and develop technical expertise.
  • Positive attitude with a commitment to delivering outstanding client service.
Additional Requirements
  • Ability to lift and move computer equipment weighing up to 50 pounds.
  • Reliable transportation.
  • Ability to commute to our Houston office.

  • Education
  • Bachelor's degree preferred.

  • Language
  • English (Required)

  • Schedule
  • Full-time (40+ hours per week)
  • Monday-Friday
  • 9-hour shift (8 work hours plus a 1-hour lunch)
  • Rotating on-call schedule, including occasional weekends
Work Location: In person (Houston, TX 77066)
Salary: commensurate with experience and qualifications