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Afternoon Level 2 It Support Jobs (NOW HIRING)

Calm Computing Inc

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Level 2 IT Support Technician / Customer Support Professional

Sacramento, CA

$23 - $31.50/hr

As a Level 2 IT Support Technician, you'll work directly with end users to troubleshoot issues, support business technology environments, and ensure our clients receive outstanding service. You do ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$70K - $85K/yr

Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$85K/yr

) Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

3Md Inc.

IT Support Associate III

Redmond, WA · On-site

$63 - $72/hr

Mentor and provide technical guidance and structured training to Level 1 and Level 2 IT Support Associates, supporting their growth toward Level 2 and Level 3 readiness * Design and govern onboarding ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...

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Afternoon Level 2 It Support information

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$26

How much do afternoon level 2 it support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for afternoon level 2 it support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What does an Afternoon Level 2 IT Support technician do?

An Afternoon Level 2 IT Support technician provides technical assistance during afternoon shifts, handling more complex issues that go beyond basic troubleshooting. They support users by resolving hardware, software, and network problems, and may assist with escalated tickets from Level 1 support. Typically, they have a deeper understanding of IT systems and can perform tasks like software installations, system configurations, and minor server maintenance. Their role ensures smooth IT operations during less traditional business hours.

What are the key skills and qualifications needed to thrive as an Afternoon Level 2 IT Support specialist, and why are they important?

To thrive as an Afternoon Level 2 IT Support specialist, you need a solid understanding of network troubleshooting, operating systems, and intermediate IT support, usually backed by a relevant diploma or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong problem-solving skills, patience, and effective communication are crucial for resolving user issues and collaborating with team members during off-peak hours. These competencies ensure efficient issue resolution, minimize downtime, and enhance overall user satisfaction in a support environment.

What are some common challenges faced by Afternoon Level 2 IT Support professionals, and how can they be addressed?

Afternoon Level 2 IT Support professionals often encounter complex technical issues that require in-depth troubleshooting, especially as they handle escalations from Level 1 support. Working during afternoon shifts can mean dealing with fewer onsite resources or overlapping with global teams in different time zones. To address these challenges, it's important to maintain clear communication with colleagues across shifts, document solutions thoroughly, and stay up-to-date with the organization's IT infrastructure. Building strong relationships with both technical teams and end-users can also help in efficiently resolving issues and ensuring a smooth handover between shifts.

What is the difference between Afternoon Level 2 It Support vs Afternoon Level 1 It Support?

AspectAfternoon Level 2 It SupportAfternoon Level 1 It Support
CertificationsCompTIA A+, Network+CompTIA A+ (basic)
ResponsibilitiesAdvanced troubleshooting, network issues, user support escalationBasic user support, password resets, hardware setup
Work EnvironmentMore complex technical environments, higher interaction with network systemsEntry-level support, basic hardware/software issues
Skills RequiredIntermediate technical skills, problem-solving, customer serviceBasic technical knowledge, communication skills

Afternoon Level 2 It Support typically handles more complex issues, requiring advanced certifications and skills, whereas Afternoon Level 1 It Support focuses on basic user support and hardware setup. The Level 2 role involves troubleshooting network problems and escalations, making it suitable for those with more technical experience.

What cities are hiring for Afternoon Level 2 It Support jobs?

Cities with the most Afternoon Level 2 It Support job openings:

What are the most commonly searched types of Level 2 It Support jobs?

The most popular types of Level 2 It Support jobs are:

What states have the most Afternoon Level 2 It Support jobs?

States with the most job openings for Afternoon Level 2 It Support jobs include:

Afternoon Level 2 It Support jobs near you

Level 2 IT Support Technician / Customer Support Professional

Calm Computing Inc

Sacramento, CA

$23 - $31.50/hr

Full-time

Re-posted 17 days ago

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Job description

Location: Sacramento, CA
Job Type: Full-Time

About Us

We are a growing managed IT services company focused on delivering exceptional technology support with a strong emphasis on customer service and relationship-building. Our team prides itself on being responsive, professional, and solutions-oriented, helping businesses stay productive and secure through reliable IT support.

We’re looking for someone who genuinely enjoys helping people, communicates well under pressure, and is naturally curious about technology. While technical experience is important, we place even greater value on attitude, adaptability, problem-solving ability, and a willingness to learn.

About the Role

This position is ideal for a technology professional who thrives on solving problems and creating positive client experiences. As a Level 2 IT Support Technician, you’ll work directly with end users to troubleshoot issues, support business technology environments, and ensure our clients receive outstanding service.

You do not need to know everything on day one. We are looking for someone who is resourceful, coachable, technically inclined, and capable of learning quickly in a fast-paced environment. Most importantly, you are customer service oriented and focused on providing an exceptional customer experience.

This role reports directly to the Service Manager and involves both remote and onsite support for small and mid-size business clients.

What You’ll Do

  • Customer Service: provide friendly, professional technical support to end users

  • Troubleshoot and resolve desktop, laptop, software, printer, and basic network issues

  • Support Windows-based workstations and user environments

  • Configure and deploy new computers and equipment

  • Assist with workstation migrations and user onboarding

  • Document work clearly and accurately within our ticketing system

  • Collaborate with team members and vendor partners to resolve issues

  • Prioritize tasks and manage support requests within service timelines

  • Continuously learn new technologies, tools, and support processes

  • Help create an exceptional customer experience with every interaction

What We’re Looking For

Most Important Qualities

  • Strong customer service and communication skills

  • Positive attitude and professionalism

  • Ability to stay calm and solution-focused under pressure

  • Strong troubleshooting and critical-thinking skills

  • Ability to learn quickly and adapt to new technologies

  • Team-oriented mindset with strong follow-through

  • Organized, dependable, and detail-oriented

Technical Experience

We understand that candidates may come from different technical backgrounds. Ideal candidates will have experience in some combination of the following:

  • Windows desktop and laptop support

  • Microsoft 365 and common business applications

  • Basic networking concepts

  • Hardware setup and troubleshooting

  • Remote support tools and ticketing systems

  • Managed Service Provider (MSP) experience is a plus, but not required

Additional Requirements

  • Valid driver’s license and reliable transportation

  • Ability to pass background check and drug screening

  • Ability to work both remotely and onsite as needed

Why Join Our Team?

  • Collaborative and supportive work environment

  • Opportunities for technical growth and advancement

  • Exposure to a wide variety of technologies and business environments

  • Ongoing training and professional development

  • Competitive compensation structure including performance incentives

Compensation is based on experience, skillset, and overall fit for the role.

Qualified candidates are encouraged to submit a current resume for consideration.