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Afternoon Level 2 It Support Jobs (NOW HIRING)

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

One of Houston's leading Managed Service Providers (MSPs) is seeking a motivated, customer-focused Level 2 IT Support Engineer to join our growing team. We're looking for an IT professional who ...

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

Employee discounts One of Houston's leading Managed Service Providers (MSPs) is seeking a motivated, customer-focused Level 2 IT Support Engineer to join our growing team. We're looking for an ...

ASK Technologies, Inc.

Be Seen First

Level 2 IT Technician

Bala Cynwyd, PA · On-site

$65K - $85K/yr

The Level 2 IT Technician provides advanced technical support for end users, systems, and network infrastructure. This role handles escalated issues from Level 1 support, performs deeper ...

Landus

IT Support Technician - Level 2

Humboldt, IA

$20.75 - $28.25/hr

Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...

KSB US

IT Support Engineer II

Richmond, VA · On-site

KSB is a leading supplier of pumps, valves and related service, and they are seeking a dynamic Level 2 IT Support Engineer to support their North American operations. This role involves advanced ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA

$70K - $85K/yr

Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY

$70K - $85K/yr

... Level 2 IT support specialist, you will be responsible for providing technical assistance and troubleshooting support to our employees and affiliated providers. If you have a strong background in ...

Core BTS

IT Support Specialist

Chantilly, VA · Hybrid

$20 - $25/hr

... level of professionalism. Work Environment * Hybrid schedule: 3 days onsite / 2 days remote per ... IT support (Tier 1 / Tier 2 environment) * Strong experience in a Microsoft-centric environment ...

TeamLogic IT Richmond

Level II IT Technician

Richmond, VA · On-site

$25 - $35/hr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... Perform hands-on fixes at the desktop level when remote tools are not appropriate, including ...

TeamLogic IT Richmond

Level II IT Technician

Richmond, VA · On-site

$25 - $35/hr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... Perform hands-on fixes at the desktop level when remote tools are not appropriate, including ...

Providence Consulting

$21.75 - $30/hr

The IT Level 2 Technician is responsible for providing technical expertise and troubleshooting ... support, as well as in-depth knowledge of IT hardware and software. Workplace is Lansing MI ...

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All JobsAfternoon Level 2 It Support Jobs

Afternoon Level 2 It Support information

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How much do afternoon level 2 it support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for afternoon level 2 it support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What does an Afternoon Level 2 IT Support technician do?

An Afternoon Level 2 IT Support technician provides technical assistance during afternoon shifts, handling more complex issues that go beyond basic troubleshooting. They support users by resolving hardware, software, and network problems, and may assist with escalated tickets from Level 1 support. Typically, they have a deeper understanding of IT systems and can perform tasks like software installations, system configurations, and minor server maintenance. Their role ensures smooth IT operations during less traditional business hours.

What is the difference between Afternoon Level 2 It Support vs Afternoon Level 1 It Support?

AspectAfternoon Level 2 It SupportAfternoon Level 1 It Support
CertificationsCompTIA A+, Network+CompTIA A+ (basic)
ResponsibilitiesAdvanced troubleshooting, network issues, user support escalationBasic user support, password resets, hardware setup
Work EnvironmentMore complex technical environments, higher interaction with network systemsEntry-level support, basic hardware/software issues
Skills RequiredIntermediate technical skills, problem-solving, customer serviceBasic technical knowledge, communication skills

Afternoon Level 2 It Support typically handles more complex issues, requiring advanced certifications and skills, whereas Afternoon Level 1 It Support focuses on basic user support and hardware setup. The Level 2 role involves troubleshooting network problems and escalations, making it suitable for those with more technical experience.

What are some common challenges faced by Afternoon Level 2 IT Support professionals, and how can they be addressed?

Afternoon Level 2 IT Support professionals often encounter complex technical issues that require in-depth troubleshooting, especially as they handle escalations from Level 1 support. Working during afternoon shifts can mean dealing with fewer onsite resources or overlapping with global teams in different time zones. To address these challenges, it's important to maintain clear communication with colleagues across shifts, document solutions thoroughly, and stay up-to-date with the organization's IT infrastructure. Building strong relationships with both technical teams and end-users can also help in efficiently resolving issues and ensuring a smooth handover between shifts.

What are the key skills and qualifications needed to thrive as an Afternoon Level 2 IT Support specialist, and why are they important?

To thrive as an Afternoon Level 2 IT Support specialist, you need a solid understanding of network troubleshooting, operating systems, and intermediate IT support, usually backed by a relevant diploma or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong problem-solving skills, patience, and effective communication are crucial for resolving user issues and collaborating with team members during off-peak hours. These competencies ensure efficient issue resolution, minimize downtime, and enhance overall user satisfaction in a support environment.
What cities are hiring for Afternoon Level 2 It Support jobs? Cities with the most Afternoon Level 2 It Support job openings:
What are the most commonly searched types of Level 2 It Support jobs? The most popular types of Level 2 It Support jobs are:
What states have the most Afternoon Level 2 It Support jobs? States with the most job openings for Afternoon Level 2 It Support jobs include:
Afternoon Level 2 It Support jobs near you
Level 2 IT Support Engineer

Level 2 IT Support Engineer

Allierad LLC

Houston, TX • On-site

Full-time

Posted 13 days ago

Job description

One of Houston's leading Managed Service Providers (MSPs) is seeking a motivated, customer-focused Level 2 IT Support Engineer to join our growing team. We're looking for an IT professional who enjoys troubleshooting technical issues, delivering exceptional customer service, and expanding their technical knowledge in a fast-paced Managed Services environment.
As a Level 2 Engineer, you will provide advanced desktop, server, cloud, and network support to our clients while collaborating with senior engineers to resolve more complex technical issues.
What You'll Do

  • Deliver exceptional customer service and ensure every client interaction meets or exceeds expectations.
  • Accurately document ticket time, work performed, and technical findings.
  • Maintain clear and detailed documentation of client environments and support activities.
  • Install, configure, and troubleshoot VoIP telephone systems.
  • Deploy and support business continuity and disaster recovery solutions.
  • Administer and troubleshoot Microsoft 365 and Google Workspace environments.
  • Install, configure, and troubleshoot desktop and laptop hardware.
  • Support Windows Server environments, including Active Directory, file sharing, user administration, and basic server maintenance.
  • Troubleshoot workstation, network, cloud, and connectivity issues.
  • Escalate complex technical issues appropriately while maintaining ownership of the client experience.
  • Prioritize multiple service requests in a fast-paced environment.
  • Learn new technologies through research, training, and hands-on experience.
  • Communicate technical concepts clearly to non-technical users.
  • Collaborate with teammates, share knowledge, and contribute to continuous improvement.
  • Participate in the on-call rotation to provide after-hours support as scheduled.
Qualifications

Required Experience

  • 3–5 years of IT help desk or technical support experience, preferably in a Managed Service Provider (MSP) environment.
  • Experience supporting:
  • Windows desktop operating systems
  • Microsoft 365 and Google Workspace
  • Windows Server environments
  • Active Directory and Group Policy
  • Backup and disaster recovery solutions
  • VPN connectivity
  • Endpoint security and antivirus platforms
  • Working knowledge of:
  • Cisco switching
  • VLANs
  • Basic routing
  • Firewall administration
  • Exposure to Microsoft Azure and/or Amazon Web Services (AWS) is preferred.
Preferred Certifications

Candidates with one or more of the following certifications are encouraged to apply:
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified IT Professional (MCITP)
  • Cisco CCNA
  • CompTIA A+
  • CompTIA Network+
  • Apple certifications
Equivalent certifications and relevant experience will also be considered.
What We're Looking For

  • Strong troubleshooting and problem-solving skills.
  • Excellent customer service and communication abilities.
  • Dependable, organized, and detail-oriented.
  • Ability to work independently while collaborating with a team.
  • Eagerness to learn new technologies and develop technical expertise.
  • Positive attitude with a commitment to delivering outstanding client service.
Additional Requirements
  • Ability to lift and move computer equipment weighing up to 50 pounds.
  • Reliable transportation.
  • Ability to commute to our Houston office.

  • Education
  • Bachelor's degree preferred.

  • Language
  • English (Required)

  • Schedule
  • Full-time (40+ hours per week)
  • Monday-Friday
  • 9-hour shift (8 work hours plus a 1-hour lunch)
  • Rotating on-call schedule, including occasional weekends
Work Location: In person (Houston, TX 77066)
Salary: commensurate with experience and qualifications