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Afternoon Level 2 It Support Jobs (NOW HIRING)

SCS Engineers

IT Support II

Tampa, FL

$26 - $30/hr

SCS is looking for someone for an IT Support II position that will provide advanced Tier 2 helpdesk support to in-house users as a technical lead with deep knowledge of automation, endpoint ...

JST

IT Support Specialist

Albuquerque, NM · On-site

As an IT Support Support Specialist in the Joint Navigation Warfare Center (JNWC) you will help ... IAT Level II Certifications: CompTIA CySA+/CompTIA Security+/EC-Council CND Required Clearances and ...

Addison Group

IT Support

Dallas, TX · On-site

Top Skills: * 2+ years of IT Support experience * Microsoft Intune / Endpoint Management * Microsoft 365 * Ticketing / ITSM experience * Strong customer service skills Pluses: * Professional services ...

Home Organizers

Level 3 IT Analyst

Glendale, CA · On-site

$80 - $100/hr

About the role We are seeking a Level 3 IT Analyst to join our IT team. This hands-on technical role serves as an escalation point for Level 2 support staff and is responsible for resolving more ...

New

New Fathom

IT Support Technician I

Bend, OR

$25 - $34.25/hr

We are rapidly expanding our IT Support services and are searching for qualified candidates to join ... Level 2 generally handles break\/ fix, configuration issues, troubleshooting, software ...

Ivy Tech

IT Support (Evansville)

Evansville, IN

$18 - $19.25/hr

... Service Level Agreement (SLA) and that the communication documented within cases/incidents is ... two years * Basic life insurance equal to annual salary paid by the College, with optional ...

Tencate Grass

IT Support Specialist II

Bay Shore, NY · On-site

IT Support Specialist II TenCate Grass Location: Bay Shore, NY (LandTek Group Office) Department ... service-level agreement (SLA) targets. • Provide structured feedback, coaching, and technical ...

Vimly

IT Support Analyst II

Seattle, WA · On-site

$55K - $65K/yr

The IT Support Analyst II will help keep employees productive by resolving support requests, documenting solutions, identifying recurring issues, and delivering a high level of service to both ...

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Afternoon Level 2 It Support information

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How much do afternoon level 2 it support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for afternoon level 2 it support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What does an Afternoon Level 2 IT Support technician do?

An Afternoon Level 2 IT Support technician provides technical assistance during afternoon shifts, handling more complex issues that go beyond basic troubleshooting. They support users by resolving hardware, software, and network problems, and may assist with escalated tickets from Level 1 support. Typically, they have a deeper understanding of IT systems and can perform tasks like software installations, system configurations, and minor server maintenance. Their role ensures smooth IT operations during less traditional business hours.

What are the key skills and qualifications needed to thrive as an Afternoon Level 2 IT Support specialist, and why are they important?

To thrive as an Afternoon Level 2 IT Support specialist, you need a solid understanding of network troubleshooting, operating systems, and intermediate IT support, usually backed by a relevant diploma or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong problem-solving skills, patience, and effective communication are crucial for resolving user issues and collaborating with team members during off-peak hours. These competencies ensure efficient issue resolution, minimize downtime, and enhance overall user satisfaction in a support environment.

What are some common challenges faced by Afternoon Level 2 IT Support professionals, and how can they be addressed?

Afternoon Level 2 IT Support professionals often encounter complex technical issues that require in-depth troubleshooting, especially as they handle escalations from Level 1 support. Working during afternoon shifts can mean dealing with fewer onsite resources or overlapping with global teams in different time zones. To address these challenges, it's important to maintain clear communication with colleagues across shifts, document solutions thoroughly, and stay up-to-date with the organization's IT infrastructure. Building strong relationships with both technical teams and end-users can also help in efficiently resolving issues and ensuring a smooth handover between shifts.

What is the difference between Afternoon Level 2 It Support vs Afternoon Level 1 It Support?

AspectAfternoon Level 2 It SupportAfternoon Level 1 It Support
CertificationsCompTIA A+, Network+CompTIA A+ (basic)
ResponsibilitiesAdvanced troubleshooting, network issues, user support escalationBasic user support, password resets, hardware setup
Work EnvironmentMore complex technical environments, higher interaction with network systemsEntry-level support, basic hardware/software issues
Skills RequiredIntermediate technical skills, problem-solving, customer serviceBasic technical knowledge, communication skills

Afternoon Level 2 It Support typically handles more complex issues, requiring advanced certifications and skills, whereas Afternoon Level 1 It Support focuses on basic user support and hardware setup. The Level 2 role involves troubleshooting network problems and escalations, making it suitable for those with more technical experience.

What cities are hiring for Afternoon Level 2 It Support jobs?

Cities with the most Afternoon Level 2 It Support job openings:

What are the most commonly searched types of Level 2 It Support jobs?

The most popular types of Level 2 It Support jobs are:

What states have the most Afternoon Level 2 It Support jobs?

States with the most job openings for Afternoon Level 2 It Support jobs include:

Afternoon Level 2 It Support jobs near you

IT Support Specialist

Joint Strategic Technologies

Albuquerque, NM • On-site

Full-time

Re-posted 26 days ago

Job description

Overview

JST is currently seeking a IT Support Specialist to join our team.

This is a full-time position at Kirtland AFB in Albuquerque, NM. JST offers a full benefit package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply.

As an IT Support Support Specialist in the Joint Navigation Warfare Center (JNWC) you will help empower the Department of Defense's navigation warfare (NAVWAR) mission ensuring positioning, navigation and timing superiority. You will serve a s a member of a team providing combatant commanders and joint force commanders with subject matter expertise on planning and conducting NAVWAR by providing knowledge of friendly and enemy NAVWAR order of battle and PNT-related successes and threats. You will support the Government with the integration, at the theater strategic level, of C4, cyber, and cyberspace operations into JNWC's strategic and operational objectives.

IT Support Specialist Responsibilities

  • You will provide technical support for end user devices hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies
  • Schedules and coordinates customer deskside support for the installation of new software or to performance hardware or software break/fix activities
  • Setsup and configures new end-user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals
  • Investigates and resolves all connectivity issues related to enduser, site infrastructure and IT equipment
  • Actively participates in construction project planning, providing detailed requirements for facility IT specifications
  • Responsible for the onsite coordination of break/fix installations with hardware maintenance providers, providing after hours support when required
  • Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information
  • Recommends customer service and IT process support enhancements by researching and recommending new technologies and processes

IT Support Specialist Qualifications

  • 5 Yrs. Relevant experience.
  • BA/BS technical degree in computer science, information technology or a related field.

IT Support Specialist Desired Qualifications

  • Information Assurance Level Technician experience in a large gov consulting environment.
  • IAT Level II Certifications: CompTIA CySA+/CompTIA Security+/EC-Council CND

Required Clearances and Screenings

  • MUST have an active TS/SCI security clearance
  • MUST be able to pass a US Government Security Clearance

About Joint Strategic Technologies (JST)

No objective is beyond reach! Joint Strategic Technologies (JST) enables successful mission outcomes from the back office to the battlefield. Our team includes leading experts from military, government and the private sector, all working together to help federal customers make a difference. Our goal is to Elevate the Impact that our employees have on our customers and treat every employee as a valued member of our team. JST empowers employees to make decisions and take-action, thus improving overall organizational growth and employee development.

Culture isn't something you talk about. It's something you do. JST is committed to creating a positive environment 'that reaches beyond work and careers' to support every employee's professional and personal objectives. JST values the well-being of every employee and encourages healthy lifestyles, family activities and community involvement.

JST is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. JST will not tolerate discrimination or harassment.

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