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Seasonal Level 2 It Support Jobs (NOW HIRING)

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

One of Houston's leading Managed Service Providers (MSPs) is seeking a motivated, customer-focused Level 2 IT Support Engineer to join our growing team. We're looking for an IT professional who ...

ASK Technologies, Inc.

Be Seen First

Level 2 IT Technician

Bala Cynwyd, PA · On-site

$65K - $85K/yr

The Level 2 IT Technician provides advanced technical support for end users, systems, and network infrastructure. This role handles escalated issues from Level 1 support, performs deeper ...

KSB Company

IT Support Engineer II

Richmond, VA · On-site

They are seeking a Level 2 IT Support Engineer to provide advanced technical support and hands-on field assistance for their North American operations, ensuring the operational efficiency of critical ...

beBright

Tier 2 IT Support Technician

Knoxville, TN · On-site

$20.50 - $28.25/hr

The Tier 2 IT Support Technician will troubleshoot hardware, software, network, and application issues while partnering with practice teams and the corporate IT department to ensure reliable ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

Local MSP Provider

Tier 2 IT Support Specialist

Denver, CO · On-site

$50K - $66K/yr

As a Tier 2 IT Support Specialist, you'll be more than just a technical expert--you'll embody the values of Proactivity, Results, Integrity, Development, and Empathy. This is a hands-on, Tier 2 role ...

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Seasonal Level 2 It Support information

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How much do seasonal level 2 it support jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for seasonal level 2 it support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Seasonal Level 2 IT Support specialist, and why are they important?

To thrive as a Seasonal Level 2 IT Support specialist, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate degree or IT certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop tools, and common business software is essential for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you support users and collaborate with team members effectively. These competencies ensure timely resolution of technical issues, minimize downtime, and maintain smooth business operations during peak seasonal periods.

What are some common challenges faced by Seasonal Level 2 IT Support staff, and how can they effectively address them?

Seasonal Level 2 IT Support staff often encounter challenges such as quickly adapting to diverse technical environments, managing high volumes of support tickets during peak periods, and troubleshooting unfamiliar systems or applications. To address these, it's important to familiarize yourself with the organization's documentation, leverage internal knowledge bases, and communicate proactively with Level 1 and Level 3 teams. Building strong relationships with colleagues and staying organized can also help ensure efficient problem resolution and a smoother experience for end users.

What are Seasonal Level 2 IT Support roles?

Seasonal Level 2 IT Support roles are temporary positions typically offered during peak business periods, such as holidays or special projects, to provide intermediate technical assistance. These professionals handle more complex IT issues that cannot be resolved by entry-level (Level 1) support, including troubleshooting hardware, software, and network problems. They may also assist in setting up workstations, managing user accounts, and escalating unresolved issues to higher-level technicians. Seasonal Level 2 IT Support staff help ensure smooth IT operations during times of increased demand.
What cities are hiring for Seasonal Level 2 It Support jobs? Cities with the most Seasonal Level 2 It Support job openings:
What are the most commonly searched types of Level 2 It Support jobs? The most popular types of Level 2 It Support jobs are:
Seasonal Level 2 It Support jobs near you

Level 2 IT Support Engineer

Allierad LLC

Houston, TX • On-site

Full-time

Posted 15 days ago

Job description

One of Houston's leading Managed Service Providers (MSPs) is seeking a motivated, customer-focused Level 2 IT Support Engineer to join our growing team. We're looking for an IT professional who enjoys troubleshooting technical issues, delivering exceptional customer service, and expanding their technical knowledge in a fast-paced Managed Services environment.
As a Level 2 Engineer, you will provide advanced desktop, server, cloud, and network support to our clients while collaborating with senior engineers to resolve more complex technical issues.
What You'll Do

  • Deliver exceptional customer service and ensure every client interaction meets or exceeds expectations.
  • Accurately document ticket time, work performed, and technical findings.
  • Maintain clear and detailed documentation of client environments and support activities.
  • Install, configure, and troubleshoot VoIP telephone systems.
  • Deploy and support business continuity and disaster recovery solutions.
  • Administer and troubleshoot Microsoft 365 and Google Workspace environments.
  • Install, configure, and troubleshoot desktop and laptop hardware.
  • Support Windows Server environments, including Active Directory, file sharing, user administration, and basic server maintenance.
  • Troubleshoot workstation, network, cloud, and connectivity issues.
  • Escalate complex technical issues appropriately while maintaining ownership of the client experience.
  • Prioritize multiple service requests in a fast-paced environment.
  • Learn new technologies through research, training, and hands-on experience.
  • Communicate technical concepts clearly to non-technical users.
  • Collaborate with teammates, share knowledge, and contribute to continuous improvement.
  • Participate in the on-call rotation to provide after-hours support as scheduled.
Qualifications

Required Experience

  • 3–5 years of IT help desk or technical support experience, preferably in a Managed Service Provider (MSP) environment.
  • Experience supporting:
  • Windows desktop operating systems
  • Microsoft 365 and Google Workspace
  • Windows Server environments
  • Active Directory and Group Policy
  • Backup and disaster recovery solutions
  • VPN connectivity
  • Endpoint security and antivirus platforms
  • Working knowledge of:
  • Cisco switching
  • VLANs
  • Basic routing
  • Firewall administration
  • Exposure to Microsoft Azure and/or Amazon Web Services (AWS) is preferred.
Preferred Certifications

Candidates with one or more of the following certifications are encouraged to apply:
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified IT Professional (MCITP)
  • Cisco CCNA
  • CompTIA A+
  • CompTIA Network+
  • Apple certifications
Equivalent certifications and relevant experience will also be considered.
What We're Looking For

  • Strong troubleshooting and problem-solving skills.
  • Excellent customer service and communication abilities.
  • Dependable, organized, and detail-oriented.
  • Ability to work independently while collaborating with a team.
  • Eagerness to learn new technologies and develop technical expertise.
  • Positive attitude with a commitment to delivering outstanding client service.
Additional Requirements
  • Ability to lift and move computer equipment weighing up to 50 pounds.
  • Reliable transportation.
  • Ability to commute to our Houston office.

  • Education
  • Bachelor's degree preferred.

  • Language
  • English (Required)

  • Schedule
  • Full-time (40+ hours per week)
  • Monday-Friday
  • 9-hour shift (8 work hours plus a 1-hour lunch)
  • Rotating on-call schedule, including occasional weekends
Work Location: In person (Houston, TX 77066)
Salary: commensurate with experience and qualifications