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Hourly Level 2 It Support Jobs (NOW HIRING)

TriLink BioTechnologies

IT Support II

San Diego, CA

$36 - $40/hr

... IT Support II. The IT Support II provides technical support for computer systems, hardware ... a high level of customer service. * Identify and recommend process improvements that enhance ...

ModusLights Technologies

Mid-Level IT Support

Syracuse, NY · On-site

$21.25 - $29.25/hr

... level agreements (SLAs). * Diagnose and resolve technical issues related to desktops, laptops ... Work closely with other IT team members and departments to implement and support IT solutions.

EWF

IT Support

Artesia, NM

$32.37/hr

Position Description: IT Support SpecialistLocation: Artesia, New MexicoEmployment Type: Full ... Hourly

Evolver

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Executive IT Technician: VIP Support Specialist

Washington, DC · On-site

$70K - $84K/yr

Premiere IT Support: Deliver outstanding Tier II IT support to identified USDA CEC VIP users, ensuring adherence to service level agreements (SLAs). * Efficient Problem Resolution: Quickly and ...

Columbia University Biology Department

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IT Support Specialist/Staff Associate II

Manhattan, NY · On-site

$70K - $82K/yr

... Associate II beginning October 1, 2026. The initial appointment is for six months, with the ... Work with university-level IT support team to resolve network, email, and other issues. * Handle ...

New

Columbia University Biology Department

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IT Support Specialist/Staff Associate II

Manhattan, NY · On-site

$70K - $82K/yr

... Associate II beginning October 1, 2026. The initial appointment is for six months, with the ... Work with university-level IT support team to resolve network, email, and other issues. * Handle ...

New

Vimly

IT Support Analyst II

Seattle, WA · On-site

$55K - $65K/yr

The IT Support Analyst II will help keep employees productive by resolving support requests, documenting solutions, identifying recurring issues, and delivering a high level of service to both ...

ProTek IT Solutions

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IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small--to medium-sized businesses throughout the US. Work is primarily performed remotely ...

Revolution Space

IT Support Analyst

Boston, MA · On-site

$60K - $100K/yr

Revolution Space is seeking a strong IT Support Analyst to join our growing IT team. This role is ... Level 2 / NIST SP 800-171). You'll be the frontline for end-user support while also owning key ...

CFS

IT Support Specialist

Muskegon, MI

$20 - $25/hr

Position: IT Support Specialist Hourly Rate: $20-$25/Hr Location: Muskegon, MI | Onsite Job Type ... Provide first-level technical support for desktops, laptops, mobile devices, printers, and other ...

Hana Technologies, Inc.

IT Support Specialist

Solon, OH

$40K - $50K/yr

This role provides first and second-level technical support for workstations, laptops, mobile ... Two (2) or more years of Help Desk or Desktop Support experience. * Experience supporting Windows ...

SOUTH COLLEGE

IT Support Tech

Marietta, GA · On-site

$20.50 - $28.25/hr

... level technical support for South College remote and onsite users. The ideal candidate will work ... Associate degree in Computer Science or equivalent experience Experience * 2+ years of overall IT ...

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All JobsHourly Level 2 It Support Jobs

Hourly Level 2 It Support information

See salary details

$14

$25

$37

How much do hourly level 2 it support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for hourly level 2 it support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an hourly Level 2 IT Support?

To thrive as an Hourly Level 2 IT Support, you need strong troubleshooting skills, a solid understanding of operating systems and networks, and typically a relevant associate degree or technical certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Experience with ticketing systems, remote support tools, and diagnostic utilities is usually required. Excellent communication, patience, and problem-solving abilities distinguish effective professionals in this role. These skills ensure timely resolution of complex technical issues and high-quality support for end users.

What is an hourly Level 2 IT Support?

An Hourly Level 2 IT Support specialist is an IT professional who provides intermediate technical support to users, usually resolving issues that cannot be solved by Level 1 support. They handle more complex problems related to software, hardware, and network troubleshooting, often requiring deeper technical knowledge and analytical skills. Typically, they may also escalate issues to higher-level support if necessary, document solutions, and assist in maintaining IT systems. Working hourly means they are paid based on the number of hours they work, rather than a fixed salary.

What is the difference between Hourly Level 2 It Support vs Hourly Help Desk Technician?

AspectHourly Level 2 It SupportHourly Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+ often preferred
Work EnvironmentOn-site or remote, more complex issuesHelp desk, front-line support, basic troubleshooting
Job ResponsibilitiesAdvanced troubleshooting, network issues, system repairsPassword resets, software installs, basic user support

Hourly Level 2 It Support typically handles more complex technical issues requiring advanced skills and certifications, working in environments that demand deeper technical knowledge. In contrast, Hourly Help Desk Technicians focus on initial user support and basic troubleshooting. Both roles are essential in IT support but differ in complexity and scope.

How does an hourly Level 2 IT Support role typically interact with other IT team members and end users?

As an Hourly Level 2 IT Support specialist, you'll frequently collaborate with Level 1 technicians by addressing issues that require deeper technical expertise and guiding them on more complex troubleshooting. You'll also interact directly with end users to resolve escalated tickets, often requiring clear communication to explain solutions or gather additional information. Working closely with system administrators or network engineers may be necessary for issues that cross into their domains, fostering a team-oriented environment. Strong interpersonal skills and a collaborative mindset are essential for success in this role.
What cities are hiring for Hourly Level 2 It Support jobs? Cities with the most Hourly Level 2 It Support job openings:
What are the most commonly searched types of Level 2 It Support jobs? The most popular types of Level 2 It Support jobs are:
What states have the most Hourly Level 2 It Support jobs? States with the most job openings for Hourly Level 2 It Support jobs include:
Hourly Level 2 It Support jobs near you

IT Help Desk Support - Level II (MSP)

K2 Staffing, LLC

Santa Clara, CA

$70K - $80K/yr

Full-time

Re-posted 6 hours ago

Job description

Summary
Our client is a leading Managed Services Provider (MSP) located in Santa Clara, CA and they are in need of a IT Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Duties & Responsibilities
  • End-User assistance
  • Point person with Windows Desktop related issues
  • Assist with Windows Servers
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
  • Network Services and Equipment Installation
  • LAN/WAN Installation and Maintenance Support
  • Network Hardware Support and Installation
  • Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
  • Having worked with a Managed Services Provider (MSP) in the past is a MUST!
  • Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
  • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
  • PSA (or Ticketing) software experience (i.e. Autotask)
  • History of network and firewall administration (Sonicwall & Meraki).
  • Basic knowledge of network, server, and workstation troubleshooting knowledge.
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
  • A willingness to learn and grow