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Level 2 It Support Jobs in California (NOW HIRING)

Pacific Health Group

Level 2 IT Help Desk Technician

San Diego, CA · On-site

$58K - $62K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... 2 IT Help Desk Technician to join our team and serve as a key escalation resource for complex ... Support and mentor Level 1 technicians, providing guidance on recurring issues, best practices, and ...

Pacific Health Group

Level 2 IT Help Desk Technician

San Diego, CA · On-site

$58K - $62K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... 2 IT Help Desk Technician to join our team and serve as a key escalation resource for complex ... Support and mentor Level 1 technicians, providing guidance on recurring issues, best practices, and ...

Redemption Church

IT Support Specialist (Level 2)

San Jose, CA · On-site

$70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The IT Support Specialist provides intermediate-level technical management and endpoint security ... Resolve escalated internal Tier 1 and Tier 2 system issues reported by staff or ministry leaders at ...

Guitar Center

IT Support Technician, Level 2

Rialto, CA · On-site

$26 - $29.67/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This position serves as the primary on-site IT resource responsible for supporting warehouse ... Provide Tier 2 technical support for warehouse associates, supervisors, and management.

Professional IT Solutions

Be Seen First

Level II or III IT Support Technician

Arroyo Grande, CA · On-site

$55K - $70K/yr

  • Medical

  • PTO

Help Us Build Something Great At Professional IT Solutions, we safeguard businesses from technology ... We're looking for a Level II or Level III Technician who enjoys solving problems, taking ownership ...

Maravai LifeSciences

IT Support II

San Diego, CA

$36 - $40/hr

... IT Support II. The IT Support II provides technical support for computer systems, hardware ... a high level of customer service. * Identify and recommend process improvements that enhance ...

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All JobsLevel 2 It Support JobsLevel 2 It Support Jobs in California

Level 2 It Support information

See California salary details

$14

$27

$44

How much do level 2 it support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for level 2 it support in California is $27.68, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $31.06 per hour, depending on experience, location, and employer.

What is a Level 2 IT Support?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

How to become a Level 2 IT support?

To become a Level 2 IT support technician, candidates typically need an associate degree or equivalent in information technology or a related field, along with relevant certifications such as CompTIA A+ or Network+. Gaining experience in basic troubleshooting, hardware, and software support is essential, and developing skills in networking, operating systems, and remote support tools can help advance to this role.

What are the most commonly searched types of Level 2 It Support jobs in California?

The most popular types of Level 2 It Support jobs in California are:

What are popular job titles related to Level 2 It Support jobs in California?

For Level 2 It Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Level 2 It Support jobs in California look for?

The top searched job categories for Level 2 It Support jobs in California are:

What cities in California are hiring for Level 2 It Support jobs?

Cities in California with the most Level 2 It Support job openings:

Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in California as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $57,582 per year, or $27.7 per hour.

Level 2 IT Support Technician / Customer Support Professional

Calm Computing Inc

Sacramento, CA

$23 - $31.50/hr

Full-time

Re-posted 1 hour ago

Job description

Location: Sacramento, CA
Job Type: Full-Time

About Us

We are a growing managed IT services company focused on delivering exceptional technology support with a strong emphasis on customer service and relationship-building. Our team prides itself on being responsive, professional, and solutions-oriented, helping businesses stay productive and secure through reliable IT support.

We’re looking for someone who genuinely enjoys helping people, communicates well under pressure, and is naturally curious about technology. While technical experience is important, we place even greater value on attitude, adaptability, problem-solving ability, and a willingness to learn.

About the Role

This position is ideal for a technology professional who thrives on solving problems and creating positive client experiences. As a Level 2 IT Support Technician, you’ll work directly with end users to troubleshoot issues, support business technology environments, and ensure our clients receive outstanding service.

You do not need to know everything on day one. We are looking for someone who is resourceful, coachable, technically inclined, and capable of learning quickly in a fast-paced environment. Most importantly, you are customer service oriented and focused on providing an exceptional customer experience.

This role reports directly to the Service Manager and involves both remote and onsite support for small and mid-size business clients.

What You’ll Do

  • Customer Service: provide friendly, professional technical support to end users

  • Troubleshoot and resolve desktop, laptop, software, printer, and basic network issues

  • Support Windows-based workstations and user environments

  • Configure and deploy new computers and equipment

  • Assist with workstation migrations and user onboarding

  • Document work clearly and accurately within our ticketing system

  • Collaborate with team members and vendor partners to resolve issues

  • Prioritize tasks and manage support requests within service timelines

  • Continuously learn new technologies, tools, and support processes

  • Help create an exceptional customer experience with every interaction

What We’re Looking For

Most Important Qualities

  • Strong customer service and communication skills

  • Positive attitude and professionalism

  • Ability to stay calm and solution-focused under pressure

  • Strong troubleshooting and critical-thinking skills

  • Ability to learn quickly and adapt to new technologies

  • Team-oriented mindset with strong follow-through

  • Organized, dependable, and detail-oriented

Technical Experience

We understand that candidates may come from different technical backgrounds. Ideal candidates will have experience in some combination of the following:

  • Windows desktop and laptop support

  • Microsoft 365 and common business applications

  • Basic networking concepts

  • Hardware setup and troubleshooting

  • Remote support tools and ticketing systems

  • Managed Service Provider (MSP) experience is a plus, but not required

Additional Requirements

  • Valid driver’s license and reliable transportation

  • Ability to pass background check and drug screening

  • Ability to work both remotely and onsite as needed

Why Join Our Team?

  • Collaborative and supportive work environment

  • Opportunities for technical growth and advancement

  • Exposure to a wide variety of technologies and business environments

  • Ongoing training and professional development

  • Competitive compensation structure including performance incentives

Compensation is based on experience, skillset, and overall fit for the role.

Qualified candidates are encouraged to submit a current resume for consideration.