Job Summary:
The Shade Store is a company that has been handcrafting custom window treatments for 75 years. They are seeking an IT Support Specialist to provide technical support for their offices, assist with IT initiatives, and ensure smooth operations by resolving hardware and software issues.
Responsibilities:
• Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity.
• Assist with onboarding and offboarding employees, including account setup and equipment provisioning.
• Support O365 applications such as Outlook, Microsoft Teams, and the Microsoft office desktop applications.
• Support enterprise applications and escalate complex issues to senior IT staff when necessary.
• Maintain accurate documentation of support requests and resolutions.
• Collaborate with IT Operations Lead and other team members on projects and process improvements.
• Participate in on-call rotation and provide remote support for other locations.
• Assist with inventory management and asset tracking.
• Support VoIP phone systems and mobile device management (Apple & Android).
• Ensure compliance with IT security policies and procedures.
Qualifications:
Required:
• Associate or bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in IT support or help desk role.
• Strong troubleshooting skills for Windows, macOS, and mobile platforms.
• Familiarity with networking basics (LAN/WAN, Wi-Fi).
• Experience with ticketing systems and ITSM tools.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to participate in on-call rotation and occasional travel.
Preferred:
• Certifications such as CompTIA A+, Network+, or Microsoft are a plus.
Company:
We strive to make the process of ordering custom window treatments easy and affordable. Founded in 2005, the company is headquartered in Port Chester, USA, with a team of 1001-5000 employees. The company is currently Late Stage.