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Level 2 It Support Jobs (NOW HIRING)

Deploy

IT Operations Specialist - Level 2

Atlanta, GA · On-site

... Level 2Reports to: IT Operations Manager The IT Operations Specialist - Level 2 plays a key ... Support new-site deployments and M&A integrations, coordinating hardware, and account provisioning.

Phaxis - Technology

IT Support Analyst

El Segundo, CA · On-site

$32 - $33/hr

El Segundo, CA (FULLY ONSITE) 3+ months contract with potential to hire The Sr. IT Support Analyst's role is to elevate end-user support services and guide the IT Support Analyst(s) in maintaining ...

Tech-Keys

IT Engineer, Tier 2 NJ

Howell, NJ · On-site

$50K - $70K/yr

Provide IT support to internal and external customers * Troubleshoot and resolve IT related ... Work on 15-20, and resolve 12- 14 Tier 2 tickets each day * Provide the best possible solution to ...

Medpace, Inc.

IT Support

Cincinnati, OH · On-site

$20.75 - $28.25/hr

Our IT Support team provides both remote and onsite support to our global organization. Responsibilities * User account administration for network, e-mail, and other applications * Provide support to ...

HCTec

IT Support Analyst II

Chandler, AZ · On-site

HCTec is seeking an IT Support Analyst II who will be responsible for providing technical support and assistance to employees and clients. The ideal candidate will ensure that systems and software ...

Tech-Keys

IT Engineer, Tier 2 NJ

Howell, NJ · On-site

$50K - $70K/yr

Provide IT support to internal and external customers * Troubleshoot and resolve IT related ... Proven experience working as a Tier 2 IT engineer for at least 3 years * Excellent customer service ...

HCTec

IT Support Analyst II

Chandler, AZ · On-site

Qualifications: 2+ years of experience in IT support or related role. Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.

SLK America Inc.

it support

Charles Town, WV · On-site

The IT Support Specialist position is an excellent opportunity for career-minded and goal-oriented individuals to provide exceptional managed IT services to our partner. The Support Specialist ...

Rhoads Industries

IT Support Technician II

Philadelphia, PA

$21.75 - $29.75/hr

The IT Support Technician II provides advanced technical support to end-users across the organization, ensuring reliable operation of hardware, software, and IT systems. This role is responsible for ...

Nooks

IT Support Specialist

El Segundo, CA · On-site

As IT Support Specialist, you will be the frontline resource for day-to-day technical support and ... IAT Level II (e.g., Security+) obtained within six months of hire. * Foundational knowledge of ...

SpaceX

IT Support Technician

Canandaigua, NY · On-site

$38 - $45/hr

... IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT support technician with strong ... Level 1: $29.00 - $35.00 Level 2: $34.00 - $40.00 Level 3: $38.00 - $45.00 Your actual level and ...

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Level 2 It Support information

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$45

How much do level 2 it support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for level 2 it support in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What is a Level 2 IT Support?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

How to become a Level 2 IT support?

To become a Level 2 IT support technician, candidates typically need an associate degree or equivalent in information technology or a related field, along with relevant certifications such as CompTIA A+ or Network+. Gaining experience in basic troubleshooting, hardware, and software support is essential, and developing skills in networking, operating systems, and remote support tools can help advance to this role.
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Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.

IT Operations Specialist - Level 2

Deploy

Atlanta, GA • On-site

Full-time

Re-posted 8 days ago

Key responsibilities

  • Develop and maintain PowerShell automation for hardware, software, and user lifecycle processes.

  • Diagnose and resolve Level 2 hardware, software, and user issues, preventing recurrence through automation.

  • Manage user accounts, roles, and permissions in Entra ID and Microsoft 365, and support new-site deployments and hardware provisioning.

Job description

Job Title: IT Operations Specialist – Level 2Reports to: IT Operations Manager

The IT Operations Specialist – Level 2 plays a key technical role in driving efficiency, automation, and reliability across DEPLOY's client's IT Operations. This position supports and automates the lifecycle of user accounts, hardware, and software, ensuring employees have the fastest, easiest, and best experience with technology.

The ideal candidate brings deep PowerShell scripting, troubleshooting, and automation expertise, along with hands-on experience in Microsoft 365 administration, Windows administration, and IT asset coordination.
Working under the direction of the IT Operations Manager, this role focuses on building and maintaining automation that eliminates manual work, standardizes IT processes, and improves IT operations and support. 

The specialist executes hardware and software lifecycle operations, manages M365 and user administration, and provides Level 2 support for complex hardware, software, and account issues—continuously enhancing IT operations through scripting, integration, and process improvement.

>>>> Develop and maintain PowerShell automation for hardware, software, and user lifecycle processes. 

Manage user accounts, roles, and permissions in Entra ID and Microsoft 365 

Administer M365 applications (Exchange, Teams, SharePoint, OneDrive) and automate recurring administrative tasks. 

Diagnose and resolve Level 2 hardware, software, and user issues, preventing recurrence through automation. 

Integrate ITSM workflows with automation to streamline requests, fulfillment, and tracking. 

Execute procurement, logistics, and deployment tasks under IT Operations Manager direction. 

Maintain up-to-date user, device, and asset records across systems with a strong attention to detail. 

Support new-site deployments and M&A integrations, coordinating hardware, and account provisioning. 

Provide surge support for Help Desk operations as needed.

Join a growing IT organization that values automation, precision, and continuous improvement.

You'll help transform how technology supports the business by automating processes, improving user experiences, and ensuring systems just work.

With eight businesses, 102 locations, and over 1,200 users, DEPLOY's client offers the opportunity to make a direct and lasting impact at scale. Your technical skills and problem-solving mindset will help us modernize, simplify, and deliver a best-in-class IT experience across the enterprise.

Span of Control: (incl # reports) No direct reports.

Decision Making / Autonomy: Expected to independently identify automation opportunities, propose solutions, and implement approved process improvements with minimal oversight of the IT Operations Manager.

Financial Authority: Does not own a budget directly.

Work / Problem Complexity: Handles moderately complex technical and operational problems across user and hardware lifecycle management. 

Requires deep analytical thinking, PowerShell scripting expertise, and a thorough understanding of Microsoft 365 and Windows environments.

Influencing / People Leadership: Collaborates cross-functionally with IT, procurement, and business unit teams to standardize processes and implement automation.

EDUCATION / EXPERIENCE

Certifications: None required

Educational Requirements: Preferred: Bachelors degree in Computer Science Related field

Years of Experience: 5+ Years of IT Operation or Systems Administration Experience

Knowledge / Skills / Abilities: Expert level PowerShell scripting, integration, and automation skills.

M365 Admin (Exchange, Teams, SharePoint) Windows desktop administration Hardware configuration and administration

POTENTIAL CAREER PROGRESSION = Potential progression to IT Operations Manager