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Level 2 It Support Jobs (NOW HIRING)

HCTec

IT Support Analyst II

Brentwood, TN ยท On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

3G Productions LLC

IT Support

Las Vegas, NV ยท On-site

$55K - $75K/yr

Travel to satellite offices or off-site locations as needed (up to approximately 10%) Qualification / Experience Required Qualifications: * 2-4 years of experience in IT support, helpdesk, or a ...

Digitek Software, Inc.

IT Support

Harrisburg, PA ยท On-site

$21.25 - $29.25/hr

Harrisburg, PA The client is seeking an experienced IT Contractor with a minimum of 2 years' experience performing technical work in information technology security and support fields. This is a ...

HCTec

IT Support Analyst II

Scottsdale, AZ ยท On-site

HCTec is seeking an IT Support Analyst II who will be responsible for providing technical support and assistance to employees and clients. The ideal candidate will ensure that systems and software ...

HCTec

IT Support Analyst II

Chandler, AZ

Qualifications: 2+ years of experience in IT support or related role. Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.

Golden 1 Credit Union

Supervisor - IT Support

Sacramento, CA ยท On-site

$92K - $98K/yr

The Supervisor, IT Support is responsible for ensuring an outstanding level of service by providing ... Evaluate employees and conduct performance reviews. 2. Manage the development, implementation, and ...

New

HCTec

IT Support Analyst II

Brentwood, TN

Qualifications: 2+ years of experience in IT support or related role. Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.

HCTec

IT Support Analyst II

Brentwood, TN ยท On-site

Qualifications: 2+ years of experience in IT support or related role. Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.

SpaceX

IT Support Technician

Washington, DC

$38 - $45/hr

IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT Support Technician with strong ... Level 1: $29.00 - $35.00 Level 2: $34.00 - $40.00 Level 3: $38.00 - $45.00 Your actual level and ...

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All JobsLevel 2 It Support Jobs

Level 2 It Support information

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$14

$28

$45

How much do level 2 it support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for level 2 it support in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What is a Level 2 IT Support?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

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Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.

IT Support

Technical and Engineering - Quest Staffing Services

Moorpark, CA

$22.25 - $30.50/hr

Full-time

Re-posted 24 days ago

Job description

IT Support Job Description:

We are seeking a dependable and service-oriented IT Support Technician (Tier 1) to provide day-to-day technical support to employees across our organization. This role is the first point of contact for IT related issues and plays a critical role in keeping our operations running smoothly.

You will handle help desk requests, troubleshoot hardware and software issues, and escalate more complex problems to the IT Administrator. This is an excellent opportunity for someone early in their IT career who wants hands-on experience in a professional, fast-paced environment with room to grow.

Primary Duties and Responsibilities

• Troubleshooting & Technical Support:

Diagnose and resolve hardware, software, and network-related issues in a timely and professional manner. Serve as the first point of contact for technical support requests, providing responsive help desk assistance to end users.

• System Maintenance & Monitoring:

Perform routine system updates, patch management, and proactive monitoring to ensure optimal system performance and reliability.

• Installation & Configuration:

Set up, configure, and deploy computers, printers, mobile devices, and required software applications. Ensure all equipment is properly installed, tested, and ready for end-user productivity.

• User Account & Security Management:

Manage user accounts, permissions, and access controls in alignment with company policies. Support the implementation and maintenance of security measures to protect systems, networks, and data.

• Infrastructure Support:

Assist in maintaining Windows desktop and server environments, as well as supporting core networking components to ensure stable connectivity and performance.

Required Skills and Qualifications Technical Skills:

• Working knowledge of Windows operating systems (desktop and server environments)

• Familiarity with Microsoft 365 and Active Directory

• Experience with hardware troubleshooting and device configuration

• Ability to create and diligently maintain clear documentation for IT procedures

Soft Skills:

• A positive, helpful attitude and strong customer focus

• Ability to manage multiple tasks and prioritize effectively

• Excellent problem-solving and analytical abilities

• Clear verbal and written communication skills

• Patience and professionalism when assisting users of varying technical skill levels

• Strong organizational skills and attention to detail

Optional/Preferred Skills

• Experience working in a manufacturing environment

• Understanding of basic networking concepts (TCP/IP, DNS, DHCP)

• Relevant certifications: (CompTIA A+, Microsoft, Cisco, Network+, etc.)

Education and/or experience:

• Education: An associate degree or specialized IT training programs.

• Experience: 1–3 years of experience in IT support, help desk, or similar role.

Physical Requirements:

• Good Eyesight visual acuity test required periodically

• Ability to lift up to 50 lbs.

Distinguishing Characteristics: The above statements are intended to describe the general nature and level of work being performed they are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.