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Level 2 It Support Jobs (NOW HIRING)

The Shade Store

IT Support Specialist

Port Chester, NY · On-site

They are seeking an IT Support Specialist to provide technical support for their offices, assist ... Responsibilities : • Provide Level 1 and Level 2 technical support for desktops, laptops, mobile ...

The Shade Store

IT Support Specialist

Port Chester, NY · On-site

$64K - $70K/yr

Position: IT Support Specialist Location: Port Chester, NY (ON-SITE) Compensation: $64,000 - $70 ... Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and ...

SpaceX

IT Support Technician

Hawthorne, CA · On-site

$38 - $45/hr

Pay Range: IT Support Technician/Level 1: $29.00 - $35.00/hour IT Support Technician/Level 2: $34.00 - $40.00/hour IT Support Technician/Level 3: $38.00 - $45.00/hour Your actual level and base ...

TeamLogic IT

Be Seen First

Tier 2 IT Technician

Salem, OR · On-site

$55K - $75K/yr

The Tier 2 IT Technician plays a crucial role within a medium-sized technical team, providing advanced support and maintenance for IT systems in an office environment. Reporting directly to the Chief ...

Custom Information Services

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Level 1 IT Support Engineer

Arlington, TX · On-site

$40K - $60K/yr

The successful candidate will work with our enterprise team providing IT support. For the right ... Associates or Specialized Training in relevant Course work Experience: 6 months+ Level 1 with ...

BEYOND IT SUPPORT LLC

IT Support Specialist

Aurora, CO

$50K - $60K/yr

Health insurance * Paid time off Basic Functions: * IT Support relating to technical issues ... Technical support at the server level: Active Directory, DNS, DHCP, and IIS. * Technical support at ...

Sunayu, LLC

CA-Tier 2 IT Support - Secret

CA · On-site

$65K - $73K/yr

We are looking for professionals to help us manage and modernize the IT infrastructure that drives ... Require anyone of the following IAT Level I (A+ CE, CND, Network+ CE, SSCP, CCNA Security) and CE ...

New

United Ag and Turf

IT Support

Springfield, VT · On-site

$21.50 - $29.75/hr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure ... What You'll Do * Provide Tier 1 and Tier 2 technical support through the ticketing system

ADDA Infusion

IT Support Specialist

Bellmore, NY · On-site

$70K - $80K/yr

We're looking for an IT Support Specialist who leads with outstanding customer service, thinks ... You must be able to diagnose problems beyond level 2 support. * Proven, customer-first mindset with ...

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All JobsLevel 2 It Support Jobs

Level 2 It Support information

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$14

$28

$45

How much do level 2 it support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for level 2 it support in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What is L1, L2, L3, L4 support in IT?

In IT support, Level 1 (L1) involves basic troubleshooting and initial customer contact, handling common issues. Level 2 (L2) provides more advanced support, resolving issues that require deeper technical knowledge, while Level 3 (L3) involves expert-level troubleshooting often related to complex problems or hardware. Level 4 (L4) typically includes support from third-party vendors or specialized engineers for highly complex or hardware-related issues, with support roles often requiring technical certifications and familiarity with diagnostic tools.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What is a Level 2 IT Support job?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What jobs pay $10,000 a month without a degree?

A Level 2 IT Support role typically does not pay $10,000 a month without additional experience or certifications. High-paying jobs that reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship. Most roles paying this amount without a degree are in sales, tech, or business ownership, rather than entry-level IT support positions.

What are the key skills and qualifications needed to thrive in the Level 2 It Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

What is a Level 2 IT support job description?

A Level 2 IT support technician handles more complex technical issues that cannot be resolved by Level 1 support, including troubleshooting hardware, software, and network problems. They often diagnose problems, provide solutions, and escalate issues when necessary, using tools like remote support software and maintaining documentation of incidents.

What is 2nd level support in IT?

Level 2 IT support is a more advanced support role that handles complex technical issues beyond the scope of first-level support. It typically involves troubleshooting, diagnosing, and resolving problems that require deeper technical knowledge, often using specialized tools and knowledge bases. Support technicians at this level may also escalate issues to higher levels or collaborate with other IT teams.
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Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.
IT Support Specialist

IT Support Specialist

The Shade Store

Port Chester, NY • On-site

Full-time

Posted 22 days ago

The Shade Store rating

5.0

Company rating: 5.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

42nd of 47 rated home improvement suppliers and fitters

Job description

Job Summary:
The Shade Store is a company that has been handcrafting custom window treatments for 75 years. They are seeking an IT Support Specialist to provide technical support for their offices, assist with IT initiatives, and ensure smooth operations by resolving hardware and software issues.
Responsibilities:
• Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity.
• Assist with onboarding and offboarding employees, including account setup and equipment provisioning.
• Support O365 applications such as Outlook, Microsoft Teams, and the Microsoft office desktop applications.
• Support enterprise applications and escalate complex issues to senior IT staff when necessary.
• Maintain accurate documentation of support requests and resolutions.
• Collaborate with IT Operations Lead and other team members on projects and process improvements.
• Participate in on-call rotation and provide remote support for other locations.
• Assist with inventory management and asset tracking.
• Support VoIP phone systems and mobile device management (Apple & Android).
• Ensure compliance with IT security policies and procedures.
Qualifications:
Required:
• Associate or bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in IT support or help desk role.
• Strong troubleshooting skills for Windows, macOS, and mobile platforms.
• Familiarity with networking basics (LAN/WAN, Wi-Fi).
• Experience with ticketing systems and ITSM tools.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to participate in on-call rotation and occasional travel.
Preferred:
• Certifications such as CompTIA A+, Network+, or Microsoft are a plus.
Company:
We strive to make the process of ordering custom window treatments easy and affordable. Founded in 2005, the company is headquartered in Port Chester, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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