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Level 2 It Support Jobs (NOW HIRING)

The Shade Store

IT Support Specialist

Port Chester, NY · On-site

They are seeking an IT Support Specialist to provide technical support for their offices, assist ... Responsibilities : • Provide Level 1 and Level 2 technical support for desktops, laptops, mobile ...

The Shade Store

IT Support Specialist

Port Chester, NY · On-site

$64K - $70K/yr

Position: IT Support Specialist Location: Port Chester, NY (ON-SITE) Compensation: $64,000 - $70 ... Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and ...

The Shade Store

IT Support Specialist

Port Chester, NY · On-site

$64K - $70K/yr

Position: IT Support Specialist Location: Port Chester, NY (ON-SITE) Compensation: $64,000 - $70 ... Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and ...

Nevada Health Centers I

IT SUPPORT TECHNICIAN

Elko, NV · On-site

$18.06 - $20.77/hr

There are three levels (I, II, and III) within the IT Support Technician class. Each is distinguished by its assigned role, skill and experience level and the amount of training and supervision ...

Shield

IT Support Supervisor

Anaheim, CA · On-site +1

$80K - $90K/yr

IT Support Supervisor Department: Managed Services Employment Type: Full Time Location: IronOrbit ... Assists Manager with Level I/II onboarding and skills development as needed. The IT Escalation ...

BEYOND IT SUPPORT LLC

IT Support Specialist

Aurora, CO

$50K - $60K/yr

Health insurance * Paid time off Basic Functions: * IT Support relating to technical issues ... Technical support at the server level: Active Directory, DNS, DHCP, and IIS. * Technical support at ...

Amentum

IT Support Technician

San Diego, CA · On-site

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

TeamLogic IT

Be Seen First

Tier 2 IT Technician

Salem, OR · On-site

$55K - $75K/yr

The Tier 2 IT Technician plays a crucial role within a medium-sized technical team, providing advanced support and maintenance for IT systems in an office environment. Reporting directly to the Chief ...

Pae

IT Support Technician

San Bernardino, CA

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

United Ag & Turf NE, LLC

IT Support

Springfield, VT

$21.50 - $29.75/hr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure ... What You'll Do * Provide Tier 1 and Tier 2 technical support through the ticketing system

Elwood Staffing

IT Support

Sawyer, MI · On-site

$20 - $22/hr

IT Support Local company seeking skilled IT candidate. Company Profile Our client is America's leading distributor and manufacturer of high-quality Corvette Parts & Accessories. What's in it for you?

Falck Rocky Mountain

IT Support

Aurora, CO · On-site

$20/hr

... level network experience • Good communication skills • Ability to work and support end users ... work week (2-6-hour shifts or 3- 4 hour shifts) • Work varied shifts to include days, nights ...

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All JobsLevel 2 It Support Jobs

Level 2 It Support information

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$14

$28

$45

How much do level 2 it support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for level 2 it support in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What is L1, L2, L3, L4 support in IT?

In IT support, Level 1 (L1) involves basic troubleshooting and initial customer contact, handling common issues. Level 2 (L2) provides more advanced support, resolving issues that require deeper technical knowledge, while Level 3 (L3) involves expert-level troubleshooting often related to complex problems or hardware. Level 4 (L4) typically includes support from third-party vendors or specialized engineers for highly complex or hardware-related issues, with support roles often requiring technical certifications and familiarity with diagnostic tools.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What is a Level 2 IT Support job?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What jobs pay $10,000 a month without a degree?

A Level 2 IT Support role typically does not pay $10,000 a month without additional experience or certifications. High-paying jobs that reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship. Most roles paying this amount without a degree are in sales, tech, or business ownership, rather than entry-level IT support positions.

What are the key skills and qualifications needed to thrive in the Level 2 It Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

What is a Level 2 IT support job description?

A Level 2 IT support technician handles more complex technical issues that cannot be resolved by Level 1 support, including troubleshooting hardware, software, and network problems. They often diagnose problems, provide solutions, and escalate issues when necessary, using tools like remote support software and maintaining documentation of incidents.

What is 2nd level support in IT?

Level 2 IT support is a more advanced support role that handles complex technical issues beyond the scope of first-level support. It typically involves troubleshooting, diagnosing, and resolving problems that require deeper technical knowledge, often using specialized tools and knowledge bases. Support technicians at this level may also escalate issues to higher levels or collaborate with other IT teams.
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Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.
IT Support Team Specialist - Level II

IT Support Team Specialist - Level II

MicroTech Systems, Inc

Boise, ID • On-site

Full-time

Medical, Retirement, PTO

Posted 22 days ago

Job description

MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our business and clients.
The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. The ideal candidate will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally.
Responsibilities:
  • Diagnosing and resolving advanced issues for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of network hardware and software components.
  • Providing technical assistance and solutions to clients.
  • Collecting specific and detailed information from reference sources, software utilities, or clients.
  • Performing advanced troubleshooting of networks, desktops/laptops, and mobile devices.
  • Utilizing the Service Desk ticketing system to document all work, progress, and resolutions.
  • Ensuring tickets are promptly assigned and processed.
  • Ensuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets.
  • Contacting clients and resolving issues within SLA timeframes.
  • Troubleshooting will involve both onsite and remote work. Professionalism is a priority.
  • Following up with clients to ensure accurate solutions and client satisfaction before closing each ticket.

Requirements:
  • Associate's degree in Computer Science (or the equivalent) is preferred.
  • MSP experience preferred
  • Four years minimum of related IT support experience - including but not limited to:
    • Office 365 installation / configuration / administration / troubleshooting
    • Microsoft Windows Server / Active Directory / configuration / administration / troubleshooting
    • Microsoft Exchange
    • Scripting knowledge and experience
    • PowerShell knowledge
    • Hypervisor understanding / administration
    • Advanced installation, maintenance, troubleshooting of various backup solutions
    • Advanced desktop, server, LAN and WAN troubleshooting and maintenance
  • Technically savvy with strong time management skills
  • Experience troubleshooting issues and achieving solutions
  • The ability to explain to a non-technical person in a way they will understand
  • Maintain a high degree of professionalism
  • Maintain superior client relations

About MicroTech Systems:
MicroTech Systems is a professional IT Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together! Our employees enjoy a work culture that promotes our core values first and foremost: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.
We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.
MicroTech Systems offers a competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development.

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