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Level 2 It Support Jobs (NOW HIRING)

Amentum

IT Support Technician

San Bernardino, CA · On-site

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

ProTek IT Solutions

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small--to medium-sized businesses throughout the US. Work is primarily performed remotely ...

Global 1st Flagship

IT Support Specialist II

Irvine, CA · On-site

$30 - $36/hr

The IT Support Specialist II provides day-to-day IT support and contributes to maintaining a secure and compliant environment in alignment with NIST SP 800-171, DFARS 252.204-7012, and, where ...

United Ag and Turf

IT Support

Springfield, VT · On-site

$21.50 - $29.75/hr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure ... What You'll Do * Provide Tier 1 and Tier 2 technical support through the ticketing system

Landus

IT Support Technician - Level 1

Des Moines, IA

$21 - $28.75/hr

The IT Support Technician is responsible for supporting all technology-related interfaces for ... An associate's degree in computer science or equivalent experience (1-2 years) with relevant IT ...

Consertus, Inc.

Senior IT Support Technician

Chicago, IL · Hybrid

$80K - $95K/yr

Provide Level 2 & 3 technical support for desktops, laptops, mobile devices, peripherals, and collaboration tools. * Serve as the on-site IT presence for Chicago offices, including deskside support ...

HCL America Inc.

IT Support Specialist

Princeton, NJ · On-site

Travel to sites within USA to provide IT support (70% travel required) Key Responsibilities ... Offer Level 2 support for meeting room and AV services in the absence of third-party vendors.

Redolent, Inc

IT Support Technician

Durham, NC · On-site

$20.75 - $28.50/hr

... level support; oversight of workstation management tools. The IT Support Specialist will be ... I/II support desks by creating/updating support run books and working on escalations at the Tier ...

Redolent, Inc

IT Support Technician

Calabasas, CA · On-site

$22.75 - $31.25/hr

... level support; oversight of workstation management tools. The IT Support Specialist will be ... I/II support desks by creating/updating support run books and working on escalations at the Tier ...

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All JobsLevel 2 It Support Jobs

Level 2 It Support information

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$14

$28

$45

How much do level 2 it support jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for level 2 it support in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What is L1, L2, L3, L4 support in IT?

In IT support, Level 1 (L1) involves basic troubleshooting and initial customer contact, handling common issues. Level 2 (L2) provides more advanced support, resolving issues that require deeper technical knowledge, while Level 3 (L3) involves expert-level troubleshooting often related to complex system problems. Level 4 (L4) typically includes external vendor support or specialized engineering for highly complex or hardware-related issues, and support staff often need relevant certifications and technical skills to progress through these levels.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What is a Level 2 IT Support job?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What jobs pay $4000 a week without a degree?

A Level 2 IT Support role typically does not pay $4000 a week without a degree; such high earnings are more common in specialized fields like software development, sales, or entrepreneurship. High-paying tech roles often require advanced skills, certifications, or experience rather than formal degrees. Freelance IT consulting or cybersecurity positions may reach that level with expertise and certifications like CompTIA Security+ or Cisco CCNA.

What is level 1, 2, and 3 support in IT?

In IT support, Level 1 involves basic troubleshooting and initial customer contact, handling common issues like password resets or software installations. Level 2 support addresses more complex problems that require deeper technical knowledge, such as network issues or hardware repairs. Level 3 involves advanced troubleshooting, often by specialized engineers or developers, for resolving persistent or complex technical problems that cannot be fixed at lower levels.

What are the key skills and qualifications needed to thrive in the Level 2 It Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

What is a Level 2 IT support job description?

A Level 2 IT support technician handles more complex technical issues that cannot be resolved by Level 1 support, including troubleshooting hardware, software, and network problems. They often diagnose problems, provide solutions, and escalate issues when necessary, using tools like remote support software and maintaining documentation of incidents.
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Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.
IT Support Technician

IT Support Technician

Amentum

San Bernardino, CA • On-site

$33 - $35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Amentum is seeking an IT Support Technician in San Bernardino, CA to support our DHS customer at their regional CONUS and OCONUS facilities.
With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and remote support. With your experience with Windows operating systems including patching and updates, Active Directory, data encryption, and backup software, you will make a great addition to our team. In addition to your technical experience, you also have exceptional customer service skills and are willing to go the extra mile.
Responsibilities:
  • Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
  • Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Also provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
  • Assist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups to include restore testing
  • Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
  • Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure
  • Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
  • Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success.Headquartered in Chantilly, Virginia, we have approximately 50,000 employees in more than 70 countries across all 7 continents.
Minimum Requirements:
  • Associates Degree, and at least 1 year of IT help desk support experience
    • Or High school diploma/GED, and at least 3 years of IT help desk support experience
  • Hands-on experience with providing network, computer, server, device imaging/encryption, mobile, server and backup support
  • Experience using the ServiceNow ticketing system (or similar ticketing system)
  • Experience with the Microsoft Windows 11 operating system
  • Experience with Microsoft Office365, including Microsoft Teams
  • Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell scripting)
  • Familiarity with the ITIL process
  • Good technical writing, presentation, and documentation skills
  • Must be able and willing to perform physically demanding tasks, such as bending, kneeling, stretching, crawling, lifting, or moving up to 50 lbs.
  • Must have a valid driver's license, access to personal transportation, and be able to pass a Motor Vehicle Records check
  • Local and/or overnight travel to Government locations is required (local short notice travel to customer sites is common; extended overnight and air travel is typically less than 15% per year)
  • Must be comfortable working in a Law Enforcement environment, which may consist of locations such as detention facilities, prisons, or jails
  • Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.

Preferred Qualifications:
  • Prior experience of IT support in an Enterprise environment
  • Experience with Windows Server 2019 and Hyper-V
  • Experience with InfoBlox and NetBackup
  • Experience performing hardware repair of HP computers/printers and Dell servers
  • Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks
  • Experience evaluating system performance results and recommending improvements or optimizations
  • Experience planning and leading technology assignments and projects
  • ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications

Compensation Details:
$33.00 - $35.00
The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.
Benefits Overview:
Our health and welfare benefits are designed to support you and your priorities. Offerings include:
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.
Original Posting:
06/22/2026 - Until Filled
Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.

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