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Internship Level 2 It Support Jobs (NOW HIRING)

Hume Christian Camps

IT Support Technician

Hume, CA · On-site

$20.75 - $28.50/hr

... Level 2 incidents including password resets, application access, device troubleshooting, and ... IT support experience; internships and volunteer IT work are welcome • Familiarity with macOS or ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

DMI

Mid-Level Deskside Support Specialist

Atlanta, GA · On-site

Duties and Responsibilities: * Assist in providing Level 2 IT support for routine and emergency operations, addressing hardware and software issues for desktops, laptops, and peripherals. * Document ...

zTrip Worldwide

IT Support

Kansas City, MO

$24 - $27/hr

... level * Test and evaluate new hardware and software solutions * Provide user support and serve as the first point of contact for IT issues and error reporting Qualifications of an IT Support: * 2+ ...

My Wireless

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

Assisted Level 2 Support (Under IT Manager Oversight) * Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff. * Support diagnostics and ...

Base8 Inc

IT Support Specialist

Studio City, CA · On-site

Information Technology Job Summary The IT Support Specialistis responsible forproviding ... Coordinate with Level 1, Level 2, and infrastructure support teams * Track ticket progress and ...

NextHop AI

IT Helpdesk Engineer

Santa Clara, CA · On-site

$90K - $120K/yr

Providing Level 1 & 2 IT support between IT/AV infrastructure and Lab operations. * Oversee office and remote network setups, ensuring a secure, unified, scalable, and reliable environment for our ...

Endemol Shine North America

$35/hr

This role is focused on hands-on end-user support and day-to-day IT operations in an onsite ... Provide onsite Level 1 and Level 2 support for end-user technology issues * Troubleshoot and ...

The Shade Store

IT Support Specialist

Port Chester, NY · On-site

$64K - $70K/yr

Position: IT Support Specialist Location: Port Chester, NY (ON-SITE) Compensation: $64,000 - $70 ... Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and ...

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Internship Level 2 It Support information

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How much do internship level 2 it support jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for internship level 2 it support in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What types of tasks and projects can I expect to handle as an Internship Level 2 IT Support member?

As an Internship Level 2 IT Support member, you'll typically work on resolving more advanced user issues that go beyond basic troubleshooting, such as diagnosing network connectivity problems, supporting software installations, and assisting with hardware upgrades. You'll likely collaborate closely with senior IT staff, gaining hands-on experience in ticket management, remote support, and documentation. This role often involves working in a team environment, handling escalated tickets from Level 1 support, and contributing to ongoing IT improvement projects. These experiences provide valuable exposure to real-world IT challenges and are a strong foundation for advancing into full-time technical roles.

What is an Internship Level 2 IT Support role?

An Internship Level 2 IT Support role is a position designed for individuals, often students or recent graduates, who are gaining hands-on experience in technical support beyond basic troubleshooting. Level 2 IT Support typically involves resolving more complex technical issues, such as software configuration, network connectivity, and hardware diagnostics, often escalated from Level 1 support. Interns in this role may assist with system upgrades, security updates, and user training, while learning to document solutions and follow company procedures. This position helps interns develop practical IT skills and prepares them for more advanced roles in the IT field.

What is the difference between Internship Level 2 It Support vs Help Desk Technician?

AspectInternship Level 2 It SupportHelp Desk Technician
Required CredentialsBasic IT certifications, ongoing trainingCompTIA A+ or similar certifications often preferred
Work EnvironmentInternship setting, learning-focused, entry-levelHelp desk or support center, customer service-oriented
Employer & Industry UsageInternship programs in IT companies, educational institutionsIT support departments, managed service providers
Common Search & ComparisonYesYes

Internship Level 2 It Support typically refers to an entry-level, learning-focused role for students or new entrants, often part of an internship program. Help Desk Technicians are more established support staff responsible for troubleshooting and resolving user issues. Both roles require similar certifications and are used in similar environments, but internships are temporary and educational, while Help Desk roles are ongoing employment positions.

What are the key skills and qualifications needed to thrive as an Internship Level 2 IT Support, and why are they important?

Success as an Internship Level 2 IT Support requires a solid understanding of computer hardware, operating systems, networking fundamentals, and typically some coursework or certification like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and basic troubleshooting utilities is often expected. Strong problem-solving abilities, effective communication, and a customer-focused attitude help interns excel in assisting users and collaborating with teams. These skills are crucial to efficiently resolve technical issues and ensure smooth IT operations in a professional environment.
What cities are hiring for Internship Level 2 It Support jobs? Cities with the most Internship Level 2 It Support job openings:
What are the most commonly searched types of Level 2 It Support jobs? The most popular types of Level 2 It Support jobs are:
What states have the most Internship Level 2 It Support jobs? States with the most job openings for Internship Level 2 It Support jobs include:
Internship Level 2 It Support jobs near you

IT Support Technician

Hume Christian Camps

Hume, CA • On-site

$20.75 - $28.50/hr

Full-time

Posted 5 days ago

Job description

Job Summary:
Hume Christian Camps is a mission-driven organization dedicated to making a lasting impact on the lives of youth and families. They are seeking an IT Support Technician to provide first-line technical support to staff and seasonal employees, assisting with device management, network support, and helpdesk operations.
Responsibilities:
• Serve as the first point of contact for staff IT support requests submitted via the helpdesk or internal messaging
• Triage and resolve Level 1 and Level 2 incidents including password resets, application access, device troubleshooting, and connectivity issues
• Escalate unresolved issues to senior staff with clear documentation of steps already taken
• Maintain accurate, timely ticket records including status updates and resolution notes
• Assist with the enrollment, configuration, imaging, and deployment of staff devices
• Perform asset tagging and maintain an accurate hardware inventory
• Coordinate device repairs, warranty claims, and loaner management
• Support ongoing mobile device management (MDM) initiatives as directed
• Provision and de-provision user accounts in cloud productivity and identity systems per the onboarding checklist
• Assign licenses, configure multi-factor authentication, and ensure appropriate access levels
• Support high-volume seasonal onboarding each spring for summer staff
• Maintain accurate records in user and asset inventory systems
• Assist with basic network tasks including device status checks, connectivity troubleshooting, and client lookup
• Support guest WiFi and network access operations
• Run cable, patch panels, and assist with hardware installation under senior staff direction
• Write and maintain knowledge base articles to support staff self-service and reduce repeat ticket volume
• Document resolved issues and contribute to standard operating procedures and IT runbooks
• Provide AV and presentation support for meetings, chapel, and special events
• Support point-of-sale systems at camp retail and food service locations
• Assist with phone system moves, adds, and basic configurations
• Participate in on-call rotation and provide availability during summer programming as needed.
Qualifications:
Required:
• High school diploma or equivalent; associate degree or IT-related coursework preferred
• Genuine, active Christian faith consistent with Hume Lake’s Statement of Faith
• Ability to pass DOJ/FBI background screening per California AB 506 (required for all staff working with minors)
• Strong troubleshooting mindset and willingness to learn new systems quickly
• Clear written and verbal communication skills — you will support staff at all technical levels
• Ability to manage multiple open tickets and maintain composure during high-volume periods
• Physical ability to lift up to 50 lbs, work in confined spaces, and climb ladders as needed
• Valid driver’s license and clean driving record
Preferred:
• 1–2 years of helpdesk or IT support experience; internships and volunteer IT work are welcome
• Familiarity with macOS or Windows in a managed environment
• Exposure to cloud-based productivity and identity platforms (email, file storage, user administration)
• Basic understanding of networking concepts: IP addressing, wireless, VLANs
• Experience with a ticketing or service desk system
• CompTIA A+, Google IT Support Certificate, or similar entry-level certification
Company:
We are a year-round Christian youth camp and adult retreat center that provides epic, high-energy, life-changing programs. Founded in 1946, the company is headquartered in Hume, California, US, , with a team of 201-500 employees. The company is currently Growth Stage.

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