Job Summary:
Hume Christian Camps is a mission-driven organization dedicated to making a lasting impact on the lives of youth and families. They are seeking an IT Support Technician to provide first-line technical support to staff and seasonal employees, assisting with device management, network support, and helpdesk operations.
Responsibilities:
• Serve as the first point of contact for staff IT support requests submitted via the helpdesk or internal messaging
• Triage and resolve Level 1 and Level 2 incidents including password resets, application access, device troubleshooting, and connectivity issues
• Escalate unresolved issues to senior staff with clear documentation of steps already taken
• Maintain accurate, timely ticket records including status updates and resolution notes
• Assist with the enrollment, configuration, imaging, and deployment of staff devices
• Perform asset tagging and maintain an accurate hardware inventory
• Coordinate device repairs, warranty claims, and loaner management
• Support ongoing mobile device management (MDM) initiatives as directed
• Provision and de-provision user accounts in cloud productivity and identity systems per the onboarding checklist
• Assign licenses, configure multi-factor authentication, and ensure appropriate access levels
• Support high-volume seasonal onboarding each spring for summer staff
• Maintain accurate records in user and asset inventory systems
• Assist with basic network tasks including device status checks, connectivity troubleshooting, and client lookup
• Support guest WiFi and network access operations
• Run cable, patch panels, and assist with hardware installation under senior staff direction
• Write and maintain knowledge base articles to support staff self-service and reduce repeat ticket volume
• Document resolved issues and contribute to standard operating procedures and IT runbooks
• Provide AV and presentation support for meetings, chapel, and special events
• Support point-of-sale systems at camp retail and food service locations
• Assist with phone system moves, adds, and basic configurations
• Participate in on-call rotation and provide availability during summer programming as needed.
Qualifications:
Required:
• High school diploma or equivalent; associate degree or IT-related coursework preferred
• Genuine, active Christian faith consistent with Hume Lake’s Statement of Faith
• Ability to pass DOJ/FBI background screening per California AB 506 (required for all staff working with minors)
• Strong troubleshooting mindset and willingness to learn new systems quickly
• Clear written and verbal communication skills — you will support staff at all technical levels
• Ability to manage multiple open tickets and maintain composure during high-volume periods
• Physical ability to lift up to 50 lbs, work in confined spaces, and climb ladders as needed
• Valid driver’s license and clean driving record
Preferred:
• 1–2 years of helpdesk or IT support experience; internships and volunteer IT work are welcome
• Familiarity with macOS or Windows in a managed environment
• Exposure to cloud-based productivity and identity platforms (email, file storage, user administration)
• Basic understanding of networking concepts: IP addressing, wireless, VLANs
• Experience with a ticketing or service desk system
• CompTIA A+, Google IT Support Certificate, or similar entry-level certification
Company:
We are a year-round Christian youth camp and adult retreat center that provides epic, high-energy, life-changing programs. Founded in 1946, the company is headquartered in Hume, California, US, , with a team of 201-500 employees. The company is currently Growth Stage.