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Remote Level 2 It Support Jobs in Utah (NOW HIRING)

Trucordia

IT Support Specialist

Lindon, UT · On-site +1

Here at Trucordia, we're looking for an IT Support Specialist to join our growing team. This role ... At least 2 to 3 years of experience in a service desk, business systems support, or technical ...

Danaher

IT Project Manager - Remote

Salt Lake City, UT · On-site +1

$120K - $160K/yr

... 2 billion patients and more than three million clinicians per year. From uncovering the next ... The IT Project Manager is responsible for delivering key technical business initiatives and will ...

KēSTA I.T.

IT Security Specialist

Salt Lake City, UT · On-site +1

This position is Remote : We Are Seeking an experienced IT Security Specialist with deep expertise ... production support. Available Benefits: · Medical Benefits (Platinum level plans available) · ...

Executech

Senior IT Service Engineer

Salt Lake City, UT · On-site +1

$80K - $110K/yr

Role Summary The Senior Service Engineer is the highest level of escalation within reactive support ... IT support experience (MSP experience strongly preferred). * Broad, advanced competence across MSP ...

Air National Guard Units

$83K - $109K/yr

Evaluates machine usage and develops plans for the necessary acquisition to support future ... Or 1 year equivalent to at least next lower grade level.*You must provide an SF 50 if you are ...

Waterford.org

Helpdesk Manager

Taylorsville, UT · Remote

#LI-remote Location: Salt Lake City, UT (Hybrid as business needs require) Position Summary The Help ... IT support experience. * 2+ years leading or supervising technical support teams. * Strong ...

Polar IT Services

$35/hr

POSITION Test Lead/Test Coordinator LOCATION Remote (MST) or Onsite - Midvale, UT DURATION 6 Months ... Working knowledge of Azure DevOps (ADO) Thanks Jagdish |Manager - IT Staffing T (443)-489-4433 ...

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Utah

Remote Level 2 It Support information

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are the most commonly searched types of Level 2 It Support jobs in Utah?

The most popular types of Level 2 It Support jobs in Utah are:

What are popular job titles related to Remote Level 2 It Support jobs in Utah?

For Remote Level 2 It Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Level 2 It Support jobs in Utah look for?

The top searched job categories for Remote Level 2 It Support jobs in Utah are:

What cities in Utah are hiring for Remote Level 2 It Support jobs?

Cities in Utah with the most Remote Level 2 It Support job openings:

Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Utah as of August 2026, with employment types broken down into 74% Full Time, and 26% Contract. Highlights an 100% Remote job distribution.

IT Support Specialist

Trucordia

Lindon, UT • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Company Description
Extraordinary opportunity. Exceptional experience.
Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and unmatched opportunities for our employees, clients and stakeholders.
We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
Trucordia Values
  1. We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
  2. We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.
  3. We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of "what's next"?
  4. We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.
  5. We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities.

Job Description
Here at Trucordia, we're looking for an IT Support Specialist to join our growing team. This role focuses on supporting employees across the organization with Agency Management System questions, technical troubleshooting, and day-to-day support requests, with a particular emphasis on AMS360 and other Vertafore products.
This person will serve as a knowledgeable resource for internal users, helping resolve system issues, document support interactions, and ensure employees have a smooth experience with the tools they rely on every day. The ideal candidate combines strong technical troubleshooting skills with a customer-first mindset and experience supporting business-critical insurance technology platforms
Duties and Responsibilities:
  • Respond to and resolve user support requests in a timely, service-oriented manner through phone, email, in-person, and internal ticketing channels.
  • Provide day-to-day support for AMS360 and other Vertafore products, helping users troubleshoot issues and navigate system functionality.
  • Serve as a knowledgeable resource for Agency Management System questions, escalating more complex issues when needed.
  • Troubleshoot software, access, workflow, and user-experience issues, partnering with internal teams to resolve them effectively.
  • Maintain accurate documentation of support interactions, recurring issues, resolutions, and internal service standards.
  • Support employee onboarding and system access needs related to AMS360, Vertafore products, and other business tools.
  • Assist with system enhancements, testing, user acceptance testing, and process improvements as needed.
  • Partner cross-functionally with business, IT, and operations teams to support internal users and improve the overall support experience.

Qualifications
  • At least 2 to 3 years of experience in a service desk, business systems support, or technical support role.
  • Experience supporting Agency Management Systems, with AMS360 and Vertafore product experience strongly preferred.
  • Prior experience in the insurance industry or a related business environment preferred.
  • Strong customer service skills with the ability to support users with patience, professionalism, and urgency.
  • Comfortable troubleshooting software issues and explaining technical information to non-technical users.
  • Highly organized and detail-oriented, with the ability to manage multiple support requests and competing priorities.
  • Strong written and verbal communication skills, including the ability to create clear, user-friendly documentation.
  • Collaborative team player who can work effectively with business stakeholders, IT teams, and end users at all levels.

Additional Information
Please see our company Benefits:
  • Medical, Dental, Vision
  • Life and AD&D insurance
  • FSA / HSA
  • Commuter & Child Care FSA
  • Cancer Support Benefits
  • Pet Insurance
  • Accident & Critical Illness
  • Hospital Indemnity
  • Employee Assistance Program (EAP)
  • 11 Paid Holidays
  • Flexible PTO
  • 401K

Trucordia Insurance Services, LLC and its affiliates (collectively, the "Company") is aware of scams involving false offers of employment with the Company. The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or credit card information during the interview process; or (c) require candidates to purchase products or services or process payments on its behalf as a condition of any employment offer.
Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.

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