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Remote Level 2 It Support Jobs in Utah (NOW HIRING)

Zions Bank

Systems Engineer --Remote

Midvale, UT · On-site +1

$146K - $170K/yr

The individual will support the full technology stack for this platform; including operating system ... Information Technology Projects. * Prepares and maintains necessary documentation. * Highest level ...

New

Nexus IT Inc

Client Success Manager

Salt Lake City, UT · On-site +1

$80K - $104K/yr

Led by CEO Earl Foote and supported by a $60 million capital commitment from Metropolitan Partners ... Through proactive issue resolution and strategic IT planning, you ensure clients maximize their IT ...

Imh

$7.25 - $999.99/hr

... a Level II Trauma Center located in Ogden, Utah. We also practice at nearby North Ogden Clinic ... What does it mean to be a part of Intermountain Health? It means joining the Power of We, building ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

Customer Service * Healthcare Support * Leave of Absence Management * Insurance & Licensed ... Leadership & Management * Technology & IT * Sales & Business Development * Temp, 1099, W2, PT and ...

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Utah

Remote Level 2 It Support information

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are the most commonly searched types of Level 2 It Support jobs in Utah? The most popular types of Level 2 It Support jobs in Utah are:
What are popular job titles related to Remote Level 2 It Support jobs in Utah? For Remote Level 2 It Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Level 2 It Support jobs in Utah look for? The top searched job categories for Remote Level 2 It Support jobs in Utah are:
What cities in Utah are hiring for Remote Level 2 It Support jobs? Cities in Utah with the most Remote Level 2 It Support job openings:
Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Utah as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution.

Systems Engineer --Remote

Zions Bank

Midvale, UT • On-site, Remote

$146K - $170K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Zions is seeking a NonStop Systems Engineer that will provide operational support for TREO's HPE-NonStop compute platform. This is a highly converged, fault-tolerant system on which we host our critical ATM and card processing system, Base24. The individual will support the full technology stack for this platform; including operating system, data stores, utilities, capacity, monitoring, automation, deployments, replication, etc.
Responsibilities
  • Analyzes and designs technical solutions to address business needs.
  • Troubleshoots systems to increase quality of systems.
  • Identifies, investigates and proposes solutions to technical problems.
  • Develops, tests, and modifies software to improve efficiency of internal operating systems.
  • Provides technical support for issues surrounding software/hardware failures and the like.
  • Monitors server performance to maintain consistent up time. Provides technical expertise where required within Information Technology Projects.
  • Prepares and maintains necessary documentation.
  • Highest level may function as a lead.
  • Other duties as assigned.

Qualifications
  • Requires a Bachelors in computer science, information systems or other related field
  • 6+ years programming, systems analysis or other directly related experience. A combination of education and experience may meet qualifications.
  • Employs advanced knowledge as a generalist or specialist of programming and systems analysis and related applications.
  • Requires strong analytical, organizational and problem solving skills.
  • Strong communication skills, both verbal and written.
  • Requires strong interpersonal skills with the ability to work with both management and staff employees.
  • Must be able to meet deadlines.
  • Ability to set and maintain high quality work standards.
  • Ability to lead a group.
  • Frequently contributes to the development of new theories and methods.

Location:
This position can be located 100% remote within the United States or located at the new Zions Technology Center in Midvale, UT.
Pay Range: $146,000 - $170,000 (Based upon relatable skills/experience)
Benefits:
  • Medical, Dental and Vision Insurance - START DAY ONE!
  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
  • Paid Training, XX days of Paid Time Off (PTO) and 11 Paid Federal Holidays
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
  • Mental health benefits including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees
  • Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.
Zions Bank logo

About Zions Bank

Sourced by ZipRecruiter

Zions Bank recognizes that its success comes from the dedication, experience and talents of its diverse employee base. As we usher in the next generation of banking, we're committed to being the premier employer of choice. We're proud to have ranked among American Banker magazine's "Best Banks to Work For" almost every year since 2013, as Best Employer from Utah's Best of State, among the Best Places to Work in Idaho, and "among the Salt Lake Tribune's Top Workplaces. Make the leap into a new era of banking. Let us transform your career.

Industry

Commercial banking

Company size

1,001 - 5,000 Employees

Headquarters location

Salt Lake City, UT, US

Year founded

1873

Social media

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