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Help Desk Password Reset Jobs in Utah (NOW HIRING)

Ampcus

Services Support Rep 2

Salt Lake City, UT · On-site

$16.50 - $21/hr

Salt Lake City, UT (Remote) Our Level 1 Technical Support Service Desk agents provide excellent ... password reset, registration, mortgage loan application submissions and data entry, and usage of ...

Netpace

Services Support Rep 2

Salt Lake City, UT · On-site

$17.50 - $23.50/hr

Helpdesk Role This is a technical IT helpdesk role, but not a technician/driving technician role ... password reset, registration, mortgage loan application submissions and data entry, and usage of ...

Revel Staffing

IT Technician

Salt Lake City, UT

$68K - $98K/hr

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff * Provide first-level technical support for common IT issues, including: * Password resets and account ...

Cricut

Helpdesk Tech

South Jordan, UT

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... with password resets, account management, access requests, and multi-factor authentication (MFA ... an IT helpdesk, desktop support, technical support, or customer service role. - Equivalent ...

Cricut

Helpdesk Tech

South Jordan, UT · On-site

$19 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... with password resets, account management, access requests, and multi-factor authentication (MFA ... an IT helpdesk, desktop support, technical support, or customer service role. - Equivalent ...

Cricut

Helpdesk Tech

South Jordan, UT · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... with password resets, account management, access requests, and multi-factor authentication (MFA ... an IT helpdesk, desktop support, technical support, or customer service role. - Equivalent ...

Cricut

Helpdesk Tech

South Jordan, UT

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... with password resets, account management, access requests, and multi-factor authentication (MFA ... an IT helpdesk, desktop support, technical support, or customer service role. - Equivalent ...

Henry Day Ford

IT Specialist

Salt Lake City, UT · On-site

$21 - $25/hr

Why You're a Fit You enjoy solving problems, improving processes, and helping others succeed ... Perform password resets and resolve authentication issues * Support email, productivity software ...

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All JobsHelp Desk Password Reset JobsHelp Desk Password Reset Jobs in Utah

Help Desk Password Reset information

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How much do help desk password reset jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for help desk password reset in Utah is $21.93, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.52 per hour, depending on experience, location, and employer.

What does a help desk password reset specialist do?

A Help Desk Password Reset specialist assists users who are unable to access their accounts due to forgotten or expired passwords. They verify the identity of users, reset passwords, and provide guidance on creating secure passwords. Their role is essential for maintaining security while ensuring users regain access quickly and efficiently. Often, they also educate users about password policies and best practices to prevent future issues.

What are the key skills and qualifications needed to thrive as a help desk password reset specialist?

To thrive as a Help Desk Password Reset specialist, you need a basic understanding of IT systems, troubleshooting skills, and familiarity with authentication and security protocols, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Proficiency with ticketing systems, remote desktop tools, and identity management platforms like Active Directory is typically required. Strong communication, patience, and attention to detail are crucial soft skills for effectively assisting users and resolving issues efficiently. These skills and qualities ensure users regain access securely and promptly, maintaining organizational productivity and data security.

What are some common challenges faced in a help desk password reset role, and how can they be managed effectively?

A common challenge in a Help Desk Password Reset role is balancing security protocols with providing prompt assistance to users. Technicians must verify user identities carefully to prevent unauthorized access, which can sometimes slow down the process or lead to frustrated users. Additionally, handling high volumes of requests during peak times requires strong organizational skills and the ability to prioritize tasks efficiently. Building clear communication with users and following standardized procedures can help overcome these challenges and ensure both security and customer satisfaction.

What is the difference between Help Desk Password Reset vs Service Desk Technician?

AspectHelp Desk Password ResetService Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often with additional troubleshooting skills
Work EnvironmentHelp desk support, primarily remote or on-siteService desk environment, handling broader IT issues
Employer & IndustryIT support teams across various industriesIT service providers, corporate IT departments
Search & Comparison IntentFocus on password reset tasksBroader IT support responsibilities

Help Desk Password Reset specialists primarily focus on resetting and managing user passwords, while Service Desk Technicians handle a wider range of IT support issues. Both roles require similar certifications and work in comparable environments, but Service Desk Technicians have broader troubleshooting duties.

Is help desk password reset a good entry-level IT job?

Help desk password reset roles are typically considered entry-level IT positions that require basic technical skills and customer service abilities. They often serve as a starting point for IT careers, providing experience with troubleshooting, ticketing systems, and common software tools. These roles can lead to more advanced IT positions with additional certifications and skills development.

What job can I get after help desk password reset?

After gaining experience in help desk password reset, you can pursue roles such as IT support specialist, technical support technician, or desktop support analyst. These positions often require knowledge of troubleshooting, operating systems, and remote support tools, and may lead to further certifications like CompTIA A+ or Network+.

What are popular job titles related to Help Desk Password Reset jobs in Utah?

For Help Desk Password Reset jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Help Desk Password Reset jobs in Utah look for?

The top searched job categories for Help Desk Password Reset jobs in Utah are:

What cities in Utah are hiring for Help Desk Password Reset jobs?

Cities in Utah with the most Help Desk Password Reset job openings:

Help Desk Password Reset jobs near you

Services Support Rep 2

Ampcus

Salt Lake City, UT • On-site

$16.50 - $21/hr

Other

Re-posted 9 days ago

Job description

Services Support Rep 2

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team.

Location(s): Salt Lake City, UT (Remote)

Job Description: Our Level 1 Technical Support Service Desk agents provide excellent customer service by supporting a wide range of application and technical solutions. Serving as the initial point of contact, you will gather and analyze information about the user's issue to answer basic questions about credit errors, password reset, registration, mortgage loan application submissions and data entry, and usage of assigned products to determine the best way to resolve their problem. Solutions include, but are not limited to, navigation, resubmission, data modification, resolving username and password problems, verifying proper application setup, and troubleshooting chat/email issues.

Our center will be open 24/7/365 with a few major holidays off. We offer flexible shifts (which may include evening, overnight and weekend opportunities). Job Responsibilities:

  • Initial point of contact for customers via telephone, email or live chat to provide support of loan originating/underwriting, servicing, and other mortgage related support for client applications.
  • Provides support of software, systems, and/or applications.
  • Assists with navigating around application menus, may be required to remote into customer's computer.
  • Troubleshoot basic Internet Explorer settings as needed.
  • Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
  • Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business while adhering to our procedures and guidelines.
  • Escalates complex problems to the appropriate support groups when appropriate.

Please Note: Not all questions/inquiries will be technical. Some will be relevant to the client's mortgage applications.

Skills and Experience Needed:

  • High School Diploma or equivalent required.
  • Previous computer technical support preferred.
  • A+, MCP, Dell or other industry identified certifications are preferred.
  • Strong knowledge of network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
  • Understanding of Active Directory to unlock and reset passwords.
  • Proficient with troubleshooting all Windows Operating systems. SUPPLIERS- Have your candidates CONFIRM Windows 7 vs. Windows 10 (or confirm both) on resume please. Windows 10 preferred.
  • Candidates need to have prior mortgage knowledge (how to calculate, mortgage terminology, worked previously for a mortgage company, etc.).
  • Ability to troubleshoot and resolve issues.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.

Work schedules:

  • Monday - Friday; Shifts will fall between 6 AM - 6 PM EST.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

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About Ampcus

Sourced by ZipRecruiter

Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

Year founded

2004

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