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Help Desk Password Reset Jobs in Utah (NOW HIRING)

Holiday Oil

Help Desk Technician I

Draper, UT

$18.75 - $25.25/hr

Set up user accounts, reset passwords, and manage access permissions across various systems ... Provide rotating help desk coverage, including possible nights and weekends, and respond to ...

New

Holiday Oil

Help Desk Technician I

Draper, UT · On-site

$26 - $28/hr

Set up user accounts, reset passwords, and manage access permissions across various systems ... Provide rotating help desk coverage, including possible nights and weekends, and respond to ...

New

Holiday Oil

Help Desk Technician I

Draper, UT · On-site

$26 - $28/hr

Set up user accounts, reset passwords, and manage access permissions across various systems ... Provide rotating help desk coverage, including possible nights and weekends, and respond to ...

New

Netpace

Services Support Rep 2

Salt Lake City, UT · On-site

$17.50 - $23.50/hr

Helpdesk Role This is a technical IT helpdesk role, but not a technician/driving technician role ... password reset, registration, mortgage loan application submissions and data entry, and usage of ...

Revel Staffing

IT Technician

Salt Lake City, UT · On-site

$68K - $98K/hr

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff * Provide first-level technical support for common IT issues, including: * Password resets and account ...

Cricut

Helpdesk Tech

South Jordan, UT · On-site

$19 - $25.75/hr

... with password resets, account management, access requests, and multi-factor authentication (MFA ... an IT helpdesk, desktop support, technical support, or customer service role. - Equivalent ...

Cricut

Helpdesk Tech

South Jordan, UT · On-site

$19 - $25.75/hr

... with password resets, account management, access requests, and multi-factor authentication (MFA ... an IT helpdesk, desktop support, technical support, or customer service role. - Equivalent ...

Cricut

Helpdesk Tech

South Jordan, UT

$19 - $25.75/hr

... with password resets, account management, access requests, and multi-factor authentication (MFA ... an IT helpdesk, desktop support, technical support, or customer service role. - Equivalent ...

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All JobsHelp Desk Password Reset JobsHelp Desk Password Reset Jobs in Utah

Help Desk Password Reset information

See Utah salary details

$13

$21

$32

How much do help desk password reset jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for help desk password reset in Utah is $21.93, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.52 per hour, depending on experience, location, and employer.

What does a help desk password reset specialist do?

A Help Desk Password Reset specialist assists users who are unable to access their accounts due to forgotten or expired passwords. They verify the identity of users, reset passwords, and provide guidance on creating secure passwords. Their role is essential for maintaining security while ensuring users regain access quickly and efficiently. Often, they also educate users about password policies and best practices to prevent future issues.

What are the key skills and qualifications needed to thrive as a help desk password reset specialist?

To thrive as a Help Desk Password Reset specialist, you need a basic understanding of IT systems, troubleshooting skills, and familiarity with authentication and security protocols, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Proficiency with ticketing systems, remote desktop tools, and identity management platforms like Active Directory is typically required. Strong communication, patience, and attention to detail are crucial soft skills for effectively assisting users and resolving issues efficiently. These skills and qualities ensure users regain access securely and promptly, maintaining organizational productivity and data security.

What are some common challenges faced in a help desk password reset role, and how can they be managed effectively?

A common challenge in a Help Desk Password Reset role is balancing security protocols with providing prompt assistance to users. Technicians must verify user identities carefully to prevent unauthorized access, which can sometimes slow down the process or lead to frustrated users. Additionally, handling high volumes of requests during peak times requires strong organizational skills and the ability to prioritize tasks efficiently. Building clear communication with users and following standardized procedures can help overcome these challenges and ensure both security and customer satisfaction.

What is the difference between Help Desk Password Reset vs Service Desk Technician?

AspectHelp Desk Password ResetService Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often with additional troubleshooting skills
Work EnvironmentHelp desk support, primarily remote or on-siteService desk environment, handling broader IT issues
Employer & IndustryIT support teams across various industriesIT service providers, corporate IT departments
Search & Comparison IntentFocus on password reset tasksBroader IT support responsibilities

Help Desk Password Reset specialists primarily focus on resetting and managing user passwords, while Service Desk Technicians handle a wider range of IT support issues. Both roles require similar certifications and work in comparable environments, but Service Desk Technicians have broader troubleshooting duties.

Is help desk password reset a good entry-level IT job?

Help desk password reset roles are typically considered entry-level IT positions that require basic technical skills and customer service abilities. They often serve as a starting point for IT careers, providing experience with troubleshooting, ticketing systems, and common software tools. These roles can lead to more advanced IT positions with additional certifications and skills development.

What job can I get after help desk password reset?

After gaining experience in help desk password reset, you can pursue roles such as IT support specialist, technical support technician, or desktop support analyst. These positions often require knowledge of troubleshooting, operating systems, and remote support tools, and may lead to further certifications like CompTIA A+ or Network+.

What are popular job titles related to Help Desk Password Reset jobs in Utah?

For Help Desk Password Reset jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Help Desk Password Reset jobs in Utah look for?

The top searched job categories for Help Desk Password Reset jobs in Utah are:

What cities in Utah are hiring for Help Desk Password Reset jobs?

Cities in Utah with the most Help Desk Password Reset job openings:

Help Desk Password Reset jobs near you

Help Desk Technician I

Holiday Oil

Draper, UT

$18.75 - $25.25/hr

Full-time

Posted 2 days ago

New

Holiday Oil rating

5.2

Company rating: 5.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Join Our Team

Job Purpose

The Help Desk Technician I is an entry-level role that provides support to Holiday's c-store locations and other internal teams for hardware, software, technology onboarding, account access, store system issues, network issues, and user access requests. The technician will troubleshoot and resolve routine IT issues, escalate more complex problems, and ensure excellent customer service to maintain smooth business operations. This role will work on a Help Desk team to help ensure smooth daily operations by providing prompt, professional support and escalating complex issues when needed.

Duties and responsibilities
  • Deliver Tier 1 technical support and customer service to end users.
  • Diagnose and resolve hardware, software, and network connectivity issues through hands-on troubleshooting.
  • Set up user accounts, reset passwords, and manage access permissions across various systems.
  • Accurately document support requests, solutions, and escalations in the IT ticketing system.
  • Provide support for store operations technology, including timekeeping systems and back-office applications.
  • Train users on basic computer functions, applications, and security best practices.
  • Install and configure laptops, desktops, printers, mobile devices, tablets, and peripherals.
  • Manage user accounts and permissions within Active Directory and Microsoft 365.
  • Escalate complex or unresolved issues to senior technicians or IT management.
  • Adhere to IT policies, security standards, and compliance guidelines.
  • Assist with technology setup and onboarding for new employees.
  • Communicate proactively with users regarding the status of their requests and confirm issue resolution.
  • Provide rotating help desk coverage, including possible nights and weekends, and respond to emergency calls when required (may include onsite support).
  • Contribute to additional IT projects, tasks, or initiatives to support organizational goals
Qualifications
    • High school diploma or equivalent required; Associate degree in Information Technology or equivalent professional experience preferred.
  • 1-2 years of experience in IT support, help desk, or retail technology support roles.
  • Working knowledge of computer systems, networks, printers, and peripheral devices.
  • Experience installing, configuring, and supporting operating systems on laptops and tablets (preferred).
  • Proficiency with Microsoft Office Suite.
  • Strong troubleshooting skills with the ability to think quickly and adapt to changing situations.
  • Professional, customer-focused approach with clear and effective communication skills.
  • Skilled in prioritizing tasks, managing time efficiently, and handling multiple requests simultaneously.
  • Detail-oriented, self-motivated, and eager to learn and grow professionally.
  • Able to work independently as well as collaborate effectively within a team environment.
  • Must be able to travel to store locations within Salt Lake, Utah, Davis, and Tooele counties as needed.
  • Maintain a valid Utah driver's license and a clean driving record.
  • Demonstrate excellent customer service and interpersonal communication skills when working with technical and non-technical staff.
  • Strong problem-solving ability with attention to detail and a friendly, approachable demeanor.

Why Holiday Oil?

  • A stable, respected Utah company with over 60 years of growth
  • A collaborative environment where your work directly contributes to the company's success
  • Strong values rooted in safety, quality, and integrity
  • Opportunities to grow your career within the Holiday Oil family

If you're ready to bring your expertise to a company that values people, progress, and high-quality work, we invite you to apply and join the Holiday Oil team.

Apply Today!

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