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Internal Help Desk Jobs in Utah (NOW HIRING)

Holiday Oil

Help Desk Technician I

Draper, UT

$18.75 - $25.25/hr

Join Our Team Job Purpose The Help Desk Technician I is an entry-level role that provides support to Holiday's c-store locations and other internal teams for hardware, software, technology onboarding ...

New

Holiday Oil

Help Desk Technician I

Draper, UT · On-site

$26 - $28/hr

Join Our Team Job Purpose The Help Desk Technician I is an entry-level role that provides support to Holiday's c-store locations and other internal teams for hardware, software, technology onboarding ...

New

Holiday Oil

Help Desk Technician I

Draper, UT · On-site

$26 - $28/hr

Join Our TeamJob PurposeThe Help Desk Technician I is an entry-level role that provides support to Holiday's c-store locations and other internal teams for hardware, software, technology onboarding ...

New

WesTech Engineering

Help Desk Technician

Salt Lake City, UT · Hybrid

$18.25 - $24.75/hr

Summary We have an immediate opening for a Help Desk Technician responding to computer help requests from internal staff at our SLC, UT office. Candidates for this position may be required to pass ...

BAE Systems

Help Desk Anst II

UT · On-site

$61K - $104K/yr

Resolve technical problems in a help desk environment ... Work with internal and external users and organizations to support customer user-level requirements ...

BAE Systems

Help Desk Anst II

UT · On-site

$61K - $104K/yr

Resolve technical problems in a help desk environment ... Work with internal and external users and organizations to support customer user-level requirements ...

BAE Systems

Help Desk Anst II

UT · On-site

$61K - $104K/yr

Resolve technical problems in a help desk environment ... Work with internal and external users and organizations to support customer user-level requirements ...

Wasatchproperty

Help Desk Technician II

Ogden, UT

$19.50 - $26.50/hr

... the internal Careers site to apply. AboutMarketStar: In everything we do, we believe in ... About the Help Desk Technician II: MarketStar'sTechServices team has an opportunity for an ...

MarketStar

Help Desk Technician II

Ogden, UT

$19.50 - $26.50/hr

... the internal Careers site to apply. AboutMarketStar: In everything we do, we believe in ... About the Help Desk Technician II: MarketStar'sTechServices team has an opportunity for an ...

MarketStar

Help Desk Technician II

Ogden, UT · On-site

$19.50 - $26.50/hr

... internal Careers site to apply. About MarketStar: In everything we do, we believe in creating ... About the Help Desk Technician II: MarketStar's TechServices team has an opportunity for an ...

Bohme

IT Help Desk Lead

Draper, UT · On-site

We are seeking a Lead Designer to become Böhme's first internal design hire, owning the creative ... About the Role We are looking for a hands-on IT Help Desk Lead to oversee daily support operations ...

NextDeavor Inc.

Deal Desk Analyst 3

Lehi, UT · Hybrid

$36.34 - $45.42/hr

Deal Desk Analyst 3 Full-time Lehi, UT, US You'll be joining Adobe on a contract opportunity ... help structure profitable, compliant transactions that meet internal stakeholders' needs and ...

NextDeavor Inc.

Deal Desk Analyst

Lehi, UT

$32.70 - $40.87/hr

Deal Desk Analyst You'll be joining Adobe on a contract opportunity, employed through NextDeavor ... help structure profitable, compliant transactions that address the needs of internal corporate ...

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All JobsInternal Help Desk JobsInternal Help Desk Jobs in Utah

Internal Help Desk information

See Utah salary details

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$21

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How much do internal help desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for internal help desk in Utah is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.65 per hour, depending on experience, location, and employer.

What does an internal help desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the internal help desk position?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

What are some typical challenges faced by internal help desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.

What is an internal help desk?

An internal help desk is a support team within an organization that assists employees with technical issues, software, hardware, and IT systems. Help desk staff often troubleshoot problems, provide training, and use tools like ticketing systems to track requests, requiring good communication and technical skills.

What are popular job titles related to Internal Help Desk jobs in Utah?

For Internal Help Desk jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Internal Help Desk jobs in Utah look for?

The top searched job categories for Internal Help Desk jobs in Utah are:

Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $43,838 per year, or $21.1 per hour.

Help Desk Technician I

Holiday Oil

Draper, UT

$18.75 - $25.25/hr

Full-time

Posted 2 days ago

New

Holiday Oil rating

5.2

Company rating: 5.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Join Our Team

Job Purpose

The Help Desk Technician I is an entry-level role that provides support to Holiday's c-store locations and other internal teams for hardware, software, technology onboarding, account access, store system issues, network issues, and user access requests. The technician will troubleshoot and resolve routine IT issues, escalate more complex problems, and ensure excellent customer service to maintain smooth business operations. This role will work on a Help Desk team to help ensure smooth daily operations by providing prompt, professional support and escalating complex issues when needed.

Duties and responsibilities
  • Deliver Tier 1 technical support and customer service to end users.
  • Diagnose and resolve hardware, software, and network connectivity issues through hands-on troubleshooting.
  • Set up user accounts, reset passwords, and manage access permissions across various systems.
  • Accurately document support requests, solutions, and escalations in the IT ticketing system.
  • Provide support for store operations technology, including timekeeping systems and back-office applications.
  • Train users on basic computer functions, applications, and security best practices.
  • Install and configure laptops, desktops, printers, mobile devices, tablets, and peripherals.
  • Manage user accounts and permissions within Active Directory and Microsoft 365.
  • Escalate complex or unresolved issues to senior technicians or IT management.
  • Adhere to IT policies, security standards, and compliance guidelines.
  • Assist with technology setup and onboarding for new employees.
  • Communicate proactively with users regarding the status of their requests and confirm issue resolution.
  • Provide rotating help desk coverage, including possible nights and weekends, and respond to emergency calls when required (may include onsite support).
  • Contribute to additional IT projects, tasks, or initiatives to support organizational goals
Qualifications
    • High school diploma or equivalent required; Associate degree in Information Technology or equivalent professional experience preferred.
  • 1-2 years of experience in IT support, help desk, or retail technology support roles.
  • Working knowledge of computer systems, networks, printers, and peripheral devices.
  • Experience installing, configuring, and supporting operating systems on laptops and tablets (preferred).
  • Proficiency with Microsoft Office Suite.
  • Strong troubleshooting skills with the ability to think quickly and adapt to changing situations.
  • Professional, customer-focused approach with clear and effective communication skills.
  • Skilled in prioritizing tasks, managing time efficiently, and handling multiple requests simultaneously.
  • Detail-oriented, self-motivated, and eager to learn and grow professionally.
  • Able to work independently as well as collaborate effectively within a team environment.
  • Must be able to travel to store locations within Salt Lake, Utah, Davis, and Tooele counties as needed.
  • Maintain a valid Utah driver's license and a clean driving record.
  • Demonstrate excellent customer service and interpersonal communication skills when working with technical and non-technical staff.
  • Strong problem-solving ability with attention to detail and a friendly, approachable demeanor.

Why Holiday Oil?

  • A stable, respected Utah company with over 60 years of growth
  • A collaborative environment where your work directly contributes to the company's success
  • Strong values rooted in safety, quality, and integrity
  • Opportunities to grow your career within the Holiday Oil family

If you're ready to bring your expertise to a company that values people, progress, and high-quality work, we invite you to apply and join the Holiday Oil team.

Apply Today!

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