South Jordan, UT · On-site
$19 - $21/hr
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While ... Identifies and works with internal end users to provide guidance and support, sound communications ...
Quick apply
South Jordan, UT · On-site
$19 - $21/hr
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While ... Identifies and works with internal end users to provide guidance and support, sound communications ...
South Jordan, UT · On-site
$24 - $25/hr
South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for ... Identifies and works with internal end users to provide guidance and support, sound communications ...
Quick apply
South Jordan, UT · On-site
$24 - $25/hr
South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for ... Identifies and works with internal end users to provide guidance and support, sound communications ...
$68K - $98K/hr
Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff ... Follow documented procedures, knowledge base articles, and internal support workflows * Accurately ...
Quick apply
$68K - $98K/hr
Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff ... Follow documented procedures, knowledge base articles, and internal support workflows * Accurately ...
Saratoga Springs, UT · On-site
$148K/yr
... Help Desk) problem identification, diagnosis and resolution of problems. Manage the daily ... Provide support for the escalation and communication of status to agency management and internal ...
Saratoga Springs, UT · On-site
$148K/yr
... Help Desk) problem identification, diagnosis and resolution of problems. Manage the daily ... Provide support for the escalation and communication of status to agency management and internal ...
Saratoga Springs, UT · On-site
$148K/yr
... Help Desk) problem identification, diagnosis and resolution of problems. Manage the daily ... Provide support for the escalation and communication of status to agency management and internal ...
Saratoga Springs, UT · On-site
$148K/yr
... Help Desk) problem identification, diagnosis and resolution of problems. Manage the daily ... Provide support for the escalation and communication of status to agency management and internal ...
Salt Lake City, UT · On-site
$19.25 - $26/hr
... of Tier 1 Helpdesk Technician at the IFA Corporate Office in Salt Lake City, Utah ... Contribute to the internal knowledge base by creating and updating support documentation.
Salt Lake City, UT · On-site
$19.25 - $26/hr
... of Tier 1 Helpdesk Technician at the IFA Corporate Office in Salt Lake City, Utah ... Contribute to the internal knowledge base by creating and updating support documentation.
West Valley City, UT · On-site
$19.25 - $26/hr
... Tier 1 Helpdesk Technician at the IFA Corporate Office in Salt Lake City, Utah ... Contribute to the internal knowledge base by creating and updating support documentation.Maintain a ...
New
Quick apply
West Valley City, UT · On-site
$19.25 - $26/hr
... Tier 1 Helpdesk Technician at the IFA Corporate Office in Salt Lake City, Utah ... Contribute to the internal knowledge base by creating and updating support documentation.Maintain a ...
New
Saratoga Springs, UT · On-site
$115K/yr
... Help Desk) problem identification, diagnosis and resolution of problems. Manage the daily ... Provide support for the escalation and communication of status to agency management and internal ...
Saratoga Springs, UT · On-site
$115K/yr
... Help Desk) problem identification, diagnosis and resolution of problems. Manage the daily ... Provide support for the escalation and communication of status to agency management and internal ...
... internal support workflows. * Hands-On Contribution: Roll up your sleeves to write Microsoft SQL ... Lead the creation of engineering best practices for help desk platforms (JIRA, ServiceNow, Zendesk ...
Quick apply
... internal support workflows. * Hands-On Contribution: Roll up your sleeves to write Microsoft SQL ... Lead the creation of engineering best practices for help desk platforms (JIRA, ServiceNow, Zendesk ...
Saratoga Springs, UT · On-site
$148K/yr
... Help Desk) problem identification, diagnosis and resolution of problems. Manage the daily ... Provide support for the escalation and communication of status to agency management and internal ...
Saratoga Springs, UT · On-site
$148K/yr
... Help Desk) problem identification, diagnosis and resolution of problems. Manage the daily ... Provide support for the escalation and communication of status to agency management and internal ...
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
South Jordan, UT · On-site
$20 - $21/hr
The Service Desk Agent is focused on providing best-in-class customer service, achieving high ... internal end users to provide guidance and support, sound communications and customer service ...
Quick apply
South Jordan, UT · On-site
$20 - $21/hr
The Service Desk Agent is focused on providing best-in-class customer service, achieving high ... internal end users to provide guidance and support, sound communications and customer service ...
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support for the escalation and communication of status to agency management and internal ...
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support for the escalation and communication of status to agency management and internal ...
Bluffdale, UT · On-site
$42.42 - $104.64/hr
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
Bluffdale, UT · On-site
$42.42 - $104.64/hr
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
Quick apply
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
$42.42 - $104.64/hr
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
Quick apply
$42.42 - $104.64/hr
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
Bluffdale, UT · On-site
$42.42 - $104.64/hr
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
Bluffdale, UT · On-site
$42.42 - $104.64/hr
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
Bluffdale, UT · On-site
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
Bluffdale, UT · On-site
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
Quick apply
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
$11.60 - $13.35
2% of jobs
$13.35 - $15.10
6% of jobs
$15.10 - $16.85
12% of jobs
$17.34 is the 25th percentile. Wages below this are outliers.
$16.85 - $18.60
17% of jobs
The median wage is $20 / hr.
$18.60 - $20.35
16% of jobs
$20.35 - $22.10
16% of jobs
$22.98 is the 75th percentile. Wages above this are outliers.
$22.10 - $23.85
12% of jobs
$23.85 - $25.60
7% of jobs
$25.60 - $27.36
6% of jobs
$27.36 - $29.11
3% of jobs
$29.11 - $30.86
2% of jobs
$11
$21
$30
Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.
An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.
To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.
$19 - $21/hr
Contractor
Re-posted 10 days ago
