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Remote Helpdesk Jobs in Utah (NOW HIRING)

HB Travels

Booking Coordinator (Remote)

Provo, UT · Remote

$16.50 - $21/hr

Job Type: Full-Time | Remote | Flexible Schedule About the Role We are expanding our remote team ... As a Booking Coordinator, you'll help clients organize travel arrangements, coordinate reservations ...

HB Travels

Remote Travel Planning Specialist

Ogden, UT · Remote

Job Type: Full-Time | Remote | Flexible Schedule About the Role We're looking for a motivated and ... In this role, you'll help clients plan memorable travel experiences by coordinating reservations ...

The Safavi Agency

Remote Insurance Broker

Salt Lake City, UT · Remote

$73K - $96K/yr

This is a remote, commission-based opportunity for someone who is comfortable talking with people ... We provide training, mentorship, and support to help you get started and grow. What You'll Do

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How much do remote helpdesk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote helpdesk in Utah is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.65 per hour, depending on experience, location, and employer.

What Are Remote Help Desk Jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the most common challenges faced by Remote Helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What is a Remote Helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
More about Remote Helpdesk jobs
What are the most commonly searched types of Helpdesk jobs in Utah? The most popular types of Helpdesk jobs in Utah are:
What are popular job titles related to Remote Helpdesk jobs in Utah? For Remote Helpdesk jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk jobs in Utah look for? The top searched job categories for Remote Helpdesk jobs in Utah are:
What cities in Utah are hiring for Remote Helpdesk jobs? Cities in Utah with the most Remote Helpdesk job openings:
Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Utah as of July 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $43,838 per year, or $21.1 per hour.

IT Helpdesk Support Specialist II

asburyauto

Draper, UT • Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

The IT Help Desk Support Specialist II serves as a primary point of contact for technology support across the organization. This role provides technical assistance to end users by resolving issues submitted through our ticketing system and supporting employees via phone, remote support, and other communication channels.

The ideal candidate has strong troubleshooting skills, excellent customer service abilities, and previous experience supporting users in a fast-paced business environment.

Key Responsibilities

  • Respond to and resolve IT support tickets submitted through the help desk platform
  • Provide technical support over the phone and through remote assistance tools
  • Troubleshoot hardware, software, network, and application issues
  • Escalate complex issues to appropriate IT teams when necessary
  • Document troubleshooting steps and resolutions within the ticketing system
  • Support user account administration and access management
  • Assist with workstation deployments, upgrades, and technology rollouts
  • Maintain a high level of customer service and professionalism
  • Follow established service level agreements (SLAs) and support procedures
  • Participate in ongoing IT projects and process improvements

Required Qualifications

  • Minimum 3 years of professional IT support or Help Desk experience
  • Strong troubleshooting and problem-solving skills
  • Experience supporting Windows environments, Microsoft 365, and common business applications
  • Experience working with ticket management systems
  • Excellent verbal and written communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong customer service mindset and attention to detail

Preferred Qualifications

  • Previous IT experience supporting an automotive dealership group or automotive retail organization
  • Experience with Tekion dealership management systems
  • Familiarity with dealership technology platforms and workflows (CDK, R&R - Reynolds & Reynolds, Cox Automotive,).
  • Experience supporting enterprise applications and remote users
  • Technical certifications (CompTIA, Microsoft, ITIL, etc.) are a plus

Career Growth Opportunity

This is a mid-level position designed for professionals who want to continue building their IT careers. Successful candidates will have opportunities to expand their technical expertise and pursue advancement within Asbury's growing IT organization, including paths into:

  • Systems Administration
  • Network Engineering
  • Cybersecurity
  • Cloud Technologies
  • IT Operations
  • Application Support
  • IT Leadership

Pay and Recognition: 

  • Weekly pay
  • Paid holidays & paid time off 
  • Paid training 
  • Stock Awards (select management and front-line team member’s eligible)

Insurance / Retirement: 

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
  • Up to 12 weeks paid pregnancy leave (disability leave) 
  • Paid Parental Leave 
  • Health savings 
  • Flex spending accounts (tax free) 
  • Short-term and Long-term disability plans 
  • Life Insurance (Whole Life and Term) 
  • 401k with company match

Learning, Tuition Assistance and Career Development: 

  • Digital career path tool to assist with career development 
  • Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

  • Student loan relief resources 
  • Employee assistance program 
  • Employee discounts on parts and service repairs 
  • Scholarship awards 
  • Opportunities to join our community service initiatives, which includes paid volunteer hours 
  • Aggressive Employee referral program with bonus opportunities

INDOTHER 

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