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Helpdesk Manager Jobs in Utah (NOW HIRING)

BambooHR

Helpdesk Technician

Draper, UT

$18.75 - $25.25/hr

You will: * Help end users resolve technical workstation issues (both Windows and macOS ... Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final ...

Stem Xpert

Helpdesk Support

Salt Lake City, UT · On-site

$19.25 - $26.25/hr

Skills and Experience Needed: * High School Diploma or GED required. * Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are ...

Mo' Bettahs

IT Helpdesk Technician

Lehi, UT · On-site

Ensure software updates are applied regularly. * Assist in managing security protocols, including ... Proven experience as an IT Technician, Helpdesk Support Specialist, or similar role, ideally in a ...

Mobettahs

IT Helpdesk Technician

Lehi, UT

Assistin managing security protocols, including firewalls, antivirus software, and data backup ... Proven experience as an IT Technician, Helpdesk Support Specialist, or similar role, ideally in a ...

Podium

IT Helpdesk Intern

Lehi, UT · On-site

$14 - $18.75/hr

Lifecycle Management: Help process employee onboarding and termination tickets, including the on-time delivery of new hire equipment. * Troubleshooting: Learn to utilize technical skills, historical ...

Podium

IT Helpdesk Intern

Lehi, UT · On-site

$14 - $18.75/hr

Lifecycle Management: Help process employee onboarding and termination tickets, including the on-time delivery of new hire equipment. * Troubleshooting: Learn to utilize technical skills, historical ...

Tooele Motor Company

Sales Brand Manager

Tooele, UT · On-site

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Tooele Motor Company

Sales Brand Manager

Tooele, UT · On-site

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Tooele Motor Company

Sales Brand Manager

Tooele, UT · On-site

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Tooele Motor Company

Sales Brand Manager

Tooele, UT

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Little Caesars

Assistant Manager

Heber City, UT

$12 - $16/hr

Help train, develop, and support team members * Oversee food preparation, cleanliness, and safety standards * Manage inventory, ordering, and stock control * Address guest concerns with ...

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Helpdesk Manager information

See Utah salary details

$34.1K

$76.3K

$113.3K

How much do helpdesk manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for helpdesk manager in Utah is $76,272.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

Is help desk one or two words?

The term 'help desk' is typically written as two words in the context of IT support roles. Helpdesk Manager is a common job title, and using two words aligns with industry standards for describing support services and related positions.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What does a helpdesk do?

A helpdesk manages technical support for users by troubleshooting hardware, software, and network issues. Helpdesk staff often use ticketing systems and require strong communication skills to resolve problems efficiently and may hold certifications like CompTIA A+.

Which is correct, helpdesk or help desk?

For a Helpdesk Manager role, the correct term is typically written as two words: 'help desk.' However, 'helpdesk' as a single word is also widely used in the industry and accepted in some organizations. Consistency within a company's documentation or branding is often the deciding factor.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

Do you need a degree for IT helpdesk?

Helpdesk managers and technicians typically do not require a formal degree but benefit from certifications like CompTIA A+ or Network+ and strong technical skills. Employers often prioritize relevant experience, problem-solving abilities, and knowledge of helpdesk software over formal education.
What are the most commonly searched types of Helpdesk jobs in Utah? The most popular types of Helpdesk jobs in Utah are:
What cities in Utah are hiring for Helpdesk Manager jobs? Cities in Utah with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Helpdesk Specialist

Helpdesk Specialist

Cyprus Credit Union

West Jordan, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Helpdesk Specialist
Join the Most Loved Credit Union
Cyprus Credit Union is seeking a full-time Helpdesk Specialist to join our Information Technology team. Are you passionate about technology and helping others solve problems? Do you enjoy providing exceptional service while troubleshooting technical issues and supporting end users? Are you looking for an opportunity to grow your IT career with a respected financial institution that values collaboration, innovation, and professional development? If so, we'd love to hear from you.
The future of Cyprus Credit Union is only as bright as our team. We employ a group of dedicated professionals who are committed to service excellence and living the values that make credit unions unique. To attract and retain top talent, we offer competitive compensation, comprehensive benefits, career development opportunities, and a culture that values teamwork, community involvement, and professional growth.
Employees enjoy health, dental, vision, and life insurance plans, a 401(k) and retirement savings plan, 12 paid holidays, a paid day off for their birthday, PTO beginning on day one, additional paid volunteer time off, tuition reimbursement opportunities, and ongoing training and career pathing programs.
Thanks to our "Most Loved" culture, Cyprus Credit Union has been recognized as one of the Best Credit Unions to Work For. If you're looking for a place where you can build your career while making a meaningful impact, we encourage you to apply.
Position Purpose
Reporting to the Helpdesk Manager, the Helpdesk Specialist serves as the first point of contact for employees seeking technical assistance across all Cyprus Credit Union locations. This position provides support through phone, email, ticketing systems, and in-person interactions, helping employees resolve hardware, software, and system-related issues while delivering exceptional customer service.
Essential Functions
Provide timely technical support and troubleshooting for computer hardware, software, operating systems, and related technology. Install, configure, maintain, and upgrade desktop computers, laptops, peripherals, and other equipment. Respond to user requests, diagnose issues, document resolutions, and escalate complex problems when necessary. Assist employees with technology-related questions, provide basic training, and communicate technical information in a clear and professional manner.
Work closely with Information Systems team members to support projects, maintain system performance, and ensure technology resources meet business needs. Maintain accurate documentation, prepare reports as needed, and keep management informed of significant issues, trends, and recommendations. Stay current on technology changes, security best practices, and industry developments while assisting with additional IT functions and special projects as assigned.
Qualifications
Experience providing technical support, troubleshooting hardware and software issues, or working in a helpdesk environment is preferred. Candidates should possess a working knowledge of computer hardware, operating systems, Microsoft applications, and basic networking concepts. Financial institution experience is a plus.
The ideal candidate has strong customer service, communication, and problem-solving skills, with the ability to explain technical concepts to non-technical users. They must be able to prioritize multiple tasks, work independently, learn new technologies quickly, and collaborate effectively with others.
A high school diploma or equivalent is required. Additional education, training, or certifications related to Information Technology are preferred.
A valid Utah driver's license is required, along with the ability to travel between locations and work occasional evenings or weekends when needed. Successful candidates will be dependable, adaptable, detail-oriented, and committed to providing exceptional service to both employees and the organization.
Ready to join the Most Loved Credit Union? Apply today-we'd love to hear from you.

Apply