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Helpdesk Manager Jobs in Utah (NOW HIRING)

SCHUFF STEEL CO

Production Helper

Lindon, UT · On-site

$14.50 - $18/hr

  • Medical

Production Helper assists workers engaged in the fabrication of structural metal products by ... Recruiting/staffing firms may NOT contact hiring managers directly. Firms that do not honor this ...

DBM GLOBAL INC

Production Helper

Lindon, UT · On-site

$14.50 - $18/hr

  • Medical

Production Helper assists workers engaged in the fabrication of structural metal products by ... Recruiting/staffing firms may NOT contact hiring managers directly. Firms that do not honor this ...

Schuff Steel

Production Helper

Lindon, UT · On-site

$14.50 - $18/hr

  • Medical

Production Helper assists workers engaged in the fabrication of structural metal products by ... Recruiting/staffing firms may NOT contact hiring managers directly. Firms that do not honor this ...

Centuri Group, Inc.

Welder Helper

Centerville, UT · On-site

$15 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Welder Helper, you support Journeyman Welders by ensuring tools and workplace are safe ... It reflects management's assignment of essential functions, and does not exclude or restrict the ...

Centuri Construction Group

Welder Helper

Centerville, UT

$15 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Welder Helper, you support Journeyman Welders by ensuring tools and workplace are safe ... It reflects management's assignment of essential functions, and does not exclude or restrict the ...

University of Utah

Maintenance Helper

Salt Lake City, UT · On-site

$16 - $18/hr

  • Retirement

Announcement Details Open Date 05/29/2026 Requisition Number PRN17104N Job Title Maintenance Helper ... Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This ...

University of Utah

Maintenance Helper

Salt Lake City, UT · On-site

$16 - $18/hr

  • Retirement

Details Open Date 05/29/2026 Requisition Number PRN17104N Job Title Maintenance Helper Working ... Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This ...

PT&C Group LLC

Accounts Payable Manager

Salt Lake City, UT · On-site

$85K - $95K/yr

  • Medical

  • Retirement

The Accounts Payable Manager will help to ensure that all aspects of our operating expense payments are in accordance with applicable accounting standards, company policies, as well as applicable ...

Platform Accounting

Accounts Payable Manager

Holladay, UT · On-site

$85K - $95K/yr

  • Medical

  • Retirement

The Accounts Payable Manager will help to ensure that all aspects of our operating expense payments are in accordance with applicable accounting standards, company policies, as well as applicable ...

Foot Locker

Assistant Manager

West Valley City, UT · On-site

$20/hr

  • Medical

  • Dental

  • Life

  • PTO

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Apply today! Overview The Assistant Store Manager (ASM) is a key store leader who helps bring ...

Foot Locker

Assistant Manager

Murray, UT · On-site

$20/hr

  • Medical

  • Dental

  • Life

  • PTO

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Apply today! Overview The Assistant Store Manager (ASM) is a key store leader who helps bring ...

Foot Locker

Assistant Manager

West Valley City, UT · On-site

$20/hr

  • Medical

  • Dental

  • Life

  • PTO

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Apply today! Overview The Assistant Store Manager (ASM) is a key store leader who helps bring ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Utah

Helpdesk Manager information

See Utah salary details

$34.1K

$76.3K

$113.3K

How much do helpdesk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for helpdesk manager in Utah is $76,272.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Utah?

The most popular types of Helpdesk jobs in Utah are:

What cities in Utah are hiring for Helpdesk Manager jobs?

Cities in Utah with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Utah as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $76,272 per year, or $36.7 per hour.

Systems Technician/Helpdesk - Draper, UT

ProdataKey, Inc.

Draper, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

About the Role
As a Systems Technician, you will serve as the primary point of contact for our team's hardware, user accounts, and essential IT platforms. In this hands-on role, you will manage user account provisioning and MFA enrollment during onboarding and offboarding, troubleshoot endpoint devices, and provide front-line Salesforce CRM support and basic administration. Beyond resolving daily user tickets, you will manage hardware assets, track software licenses, and build clear technical and self-service documentation. If you are a proactive problem-solver with a passion for troubleshooting and a knack for keeping technology reliable, we would love to have you on our team.
Essential Functions:
The following list of functions is descriptive of the work to be performed, but it should not be construed as an exhaustive list of responsibilities, processes, or tasks that the job may require.
  • Initial point of support for all laptops, desktops, peripherals, video displays, and conference room equipment.
  • Front-line Salesforce CRM support for users, permissions, case triage, basic troubleshooting
  • Salesforce CRM workflow and general system administration, maintenance, and troubleshooting.
  • Initial point of support for user account management, password resets, and troubleshooting.
  • Manage employee onboarding and offboarding (provisioning, MFA enrollment, deprovisioning)
  • User and group administration within the company IDP/user account management platform.
  • Manage the helpdesk ticket queue to accurately reflect current workload, problem systems, etc.
  • End user software license tracking.
  • Management and asset tracking of end-user devices and equipment.
  • Endpoint enrollment and software deployment.
  • Create and maintain thorough documentation related to IT processes and procedures.
  • Create and maintain end user self-service helpdesk documentation

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications:
  • 1-3 Years in IT support or helpdesk, or equivalent hands-on experience
  • Experience administering a cloud productivity suite, including user, group, and license management
  • Familiarity with a major CRM platform as a user or junior administrator
  • Basic networking literacy regarding TCP/IP, DHCP, DNS, VLANs, etc.
  • Solid troubleshooting skills
  • Ability to create, edit, and maintain technical documentation
  • Effective communication skills and the ability to collaborate with stakeholders on technical issues

Preferred Qualifications
  • Technical certifications, such as CompTIA A+, Google IT Support, etc.
  • Exposure to mobile device management tools
  • Experience with automation scripting
  • Familiarity with support ticketing platforms
  • Physical access control/security industry background

Compensation & Benefits
  • Competitive salary based on experience
  • Comprehensive medical, dental, and vision coverage
  • 401(k) with company match
  • 3 weeks PTO annually
  • Paid company holidays
  • Health Saving Account

Pay Rate Type
Salary, Full Time Position
Location
This position is an in-person, non-remote role working from PDK's headquarters located in Draper, UT.
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met or may be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Prolonged sitting and occasionally lifting/pushing more than 30 pounds or exerting heavy force, in a wide disparity of environmental conditions.
About ProdataKey
ProdataKey (PDK) is a leading innovator in commercial access control. Our intuitive, cloud-based solutions protect life and property across thousands of facilities every day. For 10 consecutive years, PDK has been recognized among Utah's Top 100 fastest-growing companies.
Pay Rate Type:
Salary
If you're looking for a career with a growing company where you are part of a team dedicated to making a difference, you'll enjoy your career with us!

Apply