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Helpdesk Assistant Jobs in Utah (NOW HIRING)

Waterford.org

Helpdesk Manager

Taylorsville, UT · Remote

... * Assist during major incidents and coordinate communication with stakeholders. Security ... Ensure Help Desk practices align with Waterford's Information Security Management System (ISMS)

BambooHR

Helpdesk Technician

Draper, UT · On-site

$18.75 - $25.25/hr

You will: * Help end users resolve technical workstation issues (both Windows and macOS ... Our process utilizes AI as an assistant to efficiently process and analyze candidate data.

The Advocates

IT Helpdesk Technician

Murray, UT · On-site

$21 - $26/hr

IT Helpdesk Technician Location: Murray, Utah (On-Site) Compensation: $21-$26/hr (DOE) What This ... Provide in-person support for the Murray office and remote support for other locations * Assist ...

Quanta Services

IT Analyst- Helpdesk

Heber City, UT · On-site

... assist applications. * Assist with individual and group orientation training in technology ... in a help desk or technical support role * Working knowledge of Windows operating systems ...

Augment

Driver Helper

Park City, UT

$17.65/hr

Ride along designated routes to assist the driver with pickups. * Lift and load waste and recycling ... Help keep the vehicle clean and communicate any route issues to the driver or supervisor. What We ...

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Helpdesk Assistant information

What are Helpdesk Assistants?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a Helpdesk Assistant, and why are they important?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by Helpdesk Assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
What are the most commonly searched types of Helpdesk jobs in Utah? The most popular types of Helpdesk jobs in Utah are:
What cities in Utah are hiring for Helpdesk Assistant jobs? Cities in Utah with the most Helpdesk Assistant job openings:
Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Utah as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.
Classroom Assistant I PT

Classroom Assistant I PT

Jordan School District

Riverton, UT • On-site

$19.94/hr

Part-time

Posted 18 hours ago

Jordan School District (Utah) rating

7.3

Company rating: 7.3 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

213th of 617 rated elementary and secondary schools

Job description

Position Type:
ESP - Instructional Assistant/Classroom Assistant I PT
Date Posted:
7/22/2026
Location:
Rose Creek Elementary
Date Available:
2026-2027 School Year
Come help assist our 5th grade teachers. You will work with students, help with copies, and support student behavior as needed.
Job Description
Effective July 1, 2026
Lane 1 Step 1 ($17.88/Hour) Not Highly Qualified
Lane 2 Step 1 ($18.88/Hour) Associate's degree or 48 semester hours from an accredited college/university; or
Lane 3 Step 1 ($19.94/Hour) Current/Former Licensed Teacher
( Highly Qualified Information)
Salary Schedules

What Jordan School District (Utah) employees say

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