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Remote Helpdesk Jobs in Tooele, UT (NOW HIRING)

Waterford.org

Helpdesk Manager

Taylorsville, UT · Remote

#LI-remote Location: Salt Lake City, UT (Hybrid as business needs require) Position Summary The Help Desk Manager is responsible for leading Waterford.org's IT Service Desk operations, ensuring ...

The Safavi Agency

Remote Insurance Broker

Salt Lake City, UT · Remote

$73K - $96K/yr

This is a remote, commission-based opportunity for someone who is comfortable talking with people ... We provide training, mentorship, and support to help you get started and grow. What You'll Do

Bendixen Life Group

Remote Insurance Agent

Salt Lake City, UT · On-site +1

$99K - $128K/yr

Build a Flexible Career Helping Families Protect Their Future Bendixen Life Group is a growing ... This is a remote, commission-based opportunity with access to warm leads, flexible scheduling, and ...

Promoted2

Remote Insurance Agent

Salt Lake City, UT · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... About the Company We're a national financial services organization helping families achieve ...

New

Scale Sales Teams

Fully remote sales

Salt Lake City, UT · On-site +1

$1.7K - $2.7K/wk

Scale Sales Team is expanding and we're looking for motivated Sales Closers and Appointment Setters who enjoy helping businesses grow. If you're experienced in remote sales and want to focus on ...

Scale Sales Teams

Fully remote sales

Salt Lake City, UT · Remote

$1.7K - $2.7K/wk

Scale Sales Team is expanding and we're looking for motivated Sales Closers and Appointment Setters who enjoy helping businesses grow. If you're experienced in remote sales and want to focus on ...

Empire State Careers

Remote Sales Rep

Salt Lake City, UT · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Representative

Magna, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Manager Remote

Taylorsville, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Coordinator Remote

Cedar Fort, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Benefits Advisor

Kearns, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

Lone Star Careers

Remote Sales Rep

West Valley City, UT · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

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How much do remote helpdesk jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for remote helpdesk in Tooele, UT is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.38 per hour, depending on experience, location, and employer.

What Are Remote Help Desk Jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the most common challenges faced by Remote Helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What is a Remote Helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
More about Remote Helpdesk jobs
What cities near Tooele, UT are hiring for Remote Helpdesk jobs? Cities near Tooele, UT with the most Remote Helpdesk job openings:
Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Tooele, UT as of July 2026, with employment types broken down into 3% Locum Tenens, 85% Full Time, 9% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $45,209 per year, or $21.7 per hour.

Helpdesk Manager

WATERFORD RESEARCH INSTITUTE LLC

Taylorsville, UT • On-site, Remote

$92K - $120K/yr

Other

Medical, Dental, Life, Retirement, PTO

Posted 14 days ago

Job description

#LI-remote
Location: Salt Lake City, UT (Hybrid as business needs require)
Position Summary
The Help Desk Manager is responsible for leading Waterford.org's IT Service Desk operations, ensuring exceptional technical support for employees while continuously improving service delivery, operational efficiency, and customer satisfaction. This role provides leadership for the Help Desk team, establishes service management best practices, develops team members, and partners closely with other IT functions to ensure reliable technology services that support Waterford's mission of delivering high-quality educational experiences.
The ideal candidate is an experienced people leader who combines strong technical knowledge with outstanding communication, coaching, and process improvement skills. This individual is passionate about creating a customer-first support culture while leveraging automation, documentation, and analytics to improve service quality.
Key Responsibilities
Service Desk Leadership
  • Lead, mentor, and develop the Help Desk team through coaching, performance management, and career development.
  • Foster a positive, collaborative, and customer-focused support culture.
  • Manage daily service desk operations, ensuring timely resolution of incidents and service requests.
  • Monitor workloads and staffing to maintain service levels and operational efficiency.
  • Conduct regular one-on-one meetings, performance evaluations, and professional development planning.
  • Ensure outstanding customer service for all employees and stakeholders.
  • Drive continuous improvement of service quality and end-user satisfaction.
  • Manage escalated technical issues and facilitate resolution across IT teams.
  • Establish and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Analyze trends to identify recurring issues and implement long-term solutions.
  • Develop and maintain IT service management processes following industry best practices.
  • Create and maintain knowledge base articles, technical documentation, and user guides.
  • Identify opportunities for automation to reduce repetitive work and improve response times.
  • Standardize support procedures to improve consistency and efficiency.
  • Participate in change management and operational readiness for new technology deployments.
Technical Operations
  • Oversee support for Windows, macOS, mobile devices, Google Workspace, Microsoft 365, Azure Active Directory, Intune, conferencing technologies, and enterprise applications.
  • Coordinate endpoint provisioning, lifecycle management, and asset tracking.
  • Ensure software deployment, patching, and device management processes are followed.
  • Partner with Infrastructure, Security, and Development teams on cross-functional initiatives.
  • Assist during major incidents and coordinate communication with stakeholders.
Security & Compliance
  • Ensure Help Desk practices align with Waterford's Information Security Management System (ISMS).
  • Support ISO 27001 compliance efforts and security awareness initiatives.
  • Promote secure identity management, access control, and endpoint security best practices.
  • Participate in audits and documentation related to IT operations and compliance.
Reporting & Metrics
  • Produce regular operational reports and dashboards for IT leadership.
  • Monitor ticket volume, response times, resolution metrics, customer satisfaction, and team performance.
  • Use data to identify improvement opportunities and recommend operational enhancements.
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, or a related field is preferred.
  • Equivalent combinations of professional experience, technical certifications, and demonstrated leadership will be considered in lieu of a degree.
  • 5+ years of progressive IT support experience.
  • 2+ years leading or supervising technical support teams.
  • Strong knowledge of Windows, macOS, mobile device management, and modern endpoint administration.
  • Experience supporting cloud productivity platforms such as Google Workspace and Microsoft 365.
  • Experience with Azure Active Directory / Microsoft Entra ID and endpoint management solutions such as Microsoft Intune.
  • Familiarity with ITSM platforms and ticket management systems.
  • Excellent written and verbal communication skills.
  • Strong organizational, analytical, and problem-solving abilities.
  • Demonstrated ability to prioritize competing demands in a fast-paced environment.
  • Proven commitment to customer service excellence.
Preferred Qualifications
  • Experience working within nonprofit, education, or SaaS organizations.
  • Experience supporting ISO 27001 or other security compliance frameworks.
  • Familiarity with Jira, Confluence, Salesforce, AWS, and cloud-based enterprise applications.
  • Experience implementing service management improvements and automation.
  • ITIL Foundation certification or equivalent service management experience.
  • Industry certifications such as Microsoft, Google Workspace, CompTIA A+, Network+, or Security+ are a plus.
Why Join Waterford.org?
At Waterford.org, technology plays a critical role in advancing our mission to ensure every child has access to high-quality early learning experiences. As Help Desk Manager, you'll lead a talented team dedicated to delivering exceptional technology support while helping shape the future of IT services across the organization. Your leadership will directly impact the employee experience and enable the technology that supports educators, families, and children nationwide.
About Waterford.org
Waterford.org provides PreK through 2nd grade reading, math, and science programs that children can use wherever they learn. Our programs help children reach critical milestones by 3rd grade, laying the foundation for their future success. Waterford.org serves over 200,000 children across 42 states every year.
Working at Waterford.org
Waterford.org team members are located across the United States and primarily work from home. We anticipate this full-time, salaried position will pay $92,576 - $120,000 per year depending on the education, experience and skill level of the individual we hire. We also offer a phenomenal benefits package that includes fully paid primary premiums for health insurance, dental insurance, basic life insurance, and disability insurance. New hires receive a one-time HSA contribution. Retirement contributions are matched up to 5% by the organization. Plus, a generous vacation, sick, and holiday offering.
Waterford.org Employee Growth & Applications
At Waterford.org, we truly believe in the boundless potential of our team members and their continuous growth and development. We are dedicated to encouraging a culture that nurtures talent from within, which is why we prioritize internal applicants for all job postings. External candidates may experience a delay in being contacted by our Talent Acquisition team.
Equal Opportunity Employer
Waterford is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Waterford is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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