ZipRecruiter

Log In

1

It Helpdesk Manager Jobs in Utah (NOW HIRING)

Waterford.org

Helpdesk Manager

Taylorsville, UT · Remote

Develop and maintain IT service management processes following industry best practices. * Create ... Ensure Help Desk practices align with Waterford's Information Security Management System (ISMS)

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

Quanta Services

IT Analyst- Helpdesk

Heber City, UT · On-site

T. policies and procedures for managing computer systems and operations based on corporate ... Participate in the effective operations of the Information Technology (IT) Department. * Provide ...

BC Tech Pro

IT Help Desk

Magna, UT · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Responds to change management requests including installing new PC equipment, providing end-user ...

BC Tech Pro

IT Help Desk

Magna, UT · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Responds to change management requests including installing new PC equipment, providing end-user ...

Cricut

Helpdesk Tech

South Jordan, UT

$19 - $25.75/hr

... and manage support tickets while maintaining accurate documentation. - Install, configure, and ... Qualifications Required - High school diploma or equivalent. - Associate degree in Information ...

Cricut

Helpdesk Tech

South Jordan, UT · On-site

$19 - $25.75/hr

... and manage support tickets while maintaining accurate documentation. - Install, configure, and ... Qualifications Required - High school diploma or equivalent. - Associate degree in Information ...

Cricut

Helpdesk Tech

South Jordan, UT

$19 - $25.75/hr

... and manage support tickets while maintaining accurate documentation. - Install, configure, and ... Qualifications Required - High school diploma or equivalent. - Associate degree in Information ...

next page

Showing results 1-20

All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Utah

It Helpdesk Manager information

See Utah salary details

$34.1K

$76.3K

$113.3K

How much do it helpdesk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for it helpdesk manager in Utah is $76,272.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $91,000.00 per year, depending on experience, location, and employer.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are the most commonly searched types of It Helpdesk jobs in Utah? The most popular types of It Helpdesk jobs in Utah are:
What are popular job titles related to It Helpdesk Manager jobs in Utah? For It Helpdesk Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Utah look for? The top searched job categories for It Helpdesk Manager jobs in Utah are:
What cities in Utah are hiring for It Helpdesk Manager jobs? Cities in Utah with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Utah as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $76,272 per year, or $36.7 per hour.

IT Helpdesk Technician

Trace Minerals Research

Ogden, UT • On-site

$19/hr

Full-time

Posted 7 days ago

Job description

Summary

We are looking for customer-focused IT Helpdesk Technician to serve as the first point of contact for employees experiencing technical issues. The ideal candidate is a strong communicator with solid troubleshooting skills who can diagnose and resolve hardware, software, and network problems efficiently while delivering excellent customer service.

Duties & Responsibilities

  • Serve as the first point of contact for employees seeking technical assistance via phone, email, chat, or ticketing system.
  • Diagnose and troubleshoot hardware, software, network, and connectivity issues.
  • Log, track, and resolve support tickets in a timely manner, meeting SLA targets.
  • Set up new hardware (laptops, desktops, monitors, peripherals) and provision user accounts.
  • Install, configure, update software applications, and operating systems.
  • Assist with password resets, account lockouts, and access permission requests.
  • Escalate complex or unresolved issues to Tier 2/3 support or appropriate specialists.
  • Maintain accurate documentation of issues, resolutions, and standard procedures.
  • Support onboarding/offboarding processes, including equipment setup and account deactivation.
  • Perform routine maintenance, patching, and updates on end-user devices.
  • Educate users on best practices for cybersecurity, software use, and IT policies.
  • Manage and maintain IT asset inventory (hardware and software licenses).
  • Assist with basic network troubleshooting (Wi-Fi, VPN, printer connectivity).
  • Contribute to the knowledge base by documenting common issues and solutions.

Expectations & Evaluation Criteria

  • Act with integrity and treat people with respect.
  • Take ownership of your work and deliver it accurately and on time.
  • Communicate clearly, listen well, and handle conflict professionally.
  • Adapt to changing priorities and manage multiple responsibilities.
  • Look for better ways to work and contribute ideas that improve the team.

Qualifications

  • Associate's degree or equivalent certification in IT, Computer Science, or related field (or equivalent work experience).
  • 1-3 years of experience in a helpdesk, technical support, or IT support role.
  • Working knowledge of Windows and/or macOS operating systems.
  • Familiarity with Microsoft 365 / Database administration.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
  • Experience with ticketing systems.
  • Strong problem-solving and analytical skills.
  • Excellent verbal and written communication skills.
  • Ability to explain technical concepts to non-technical users.
  • Strong time-management skills and ability to prioritize multiple tickets.
  • Lifting/moving computer equipment (up to 25-50lbs) / use of ladders.
  • Primarily desk-based work with periods of walking between offices/floors.
  • CompTIA A+, Network+, or similar certification preferred.
  • Experience with Azure/Entra user management preferred.
  • Familiarity with remote desktop and screen-sharing tools preferred.
  • Basic scripting knowledge (PowerShell) for automating routine tasks preferred.
  • Prior experience in a fast-paced or enterprise IT environment preferred.

At trace our mission is clear: Remineralize the World. For more than 50 years, we've been dedicated to pioneering mineral research, raising awareness, and developing innovative products that support this vision.
trace isn't just our name, it's our mindset. We believe the smallest details can have the greatest impact. From micro-minerals to micro-moments, we're building a company rooted in nature, powered by science, and focused on wellbeing.
We're growing a team that is passionate about health, the planet, and doing work that truly matters. Our culture allows you to pursue your dreams while still prioritizing your personal wellness. Here, you'll help create products that are both naturally derived and scientifically proven, all while charting your own path.
Join us on our journey to Remineralize the World and be part of making a difference that truly matters!

Education:{"credentialcategory":"associate degree","@type":"EducationalOccupationalCredential"}Employment Type: FULL_TIME

Apply