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Help Desk Analyst Jobs in Utah (NOW HIRING)

BAE Systems

Help Desk Analyst

Hill Air Force Base, UT · On-site

$61K - $104K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Resolve technical problems in a help desk environment * Work with internal and external users and ... Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and ...

NextDeavor Inc.

Deal Desk Analyst

Lehi, UT · On-site

$32.70 - $40.87/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Deal Desk Analyst You'll be joining Adobe on a contract opportunity, employed through NextDeavor ... help structure profitable, compliant transactions that address the needs of internal corporate ...

Conservice

Deal Desk Analyst 1

River Heights, UT

$17.75 - $24/hr

Deal Desk Analyst I - Core Markets Overview The Deal Desk Analyst I - Core Markets position is a combination of strategist, analyst, and auditor with responsibility for managing the Conservice ...

NextDeavor Inc.

Deal Desk Analyst 3

Lehi, UT · Hybrid

$36.34 - $45.42/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... Desk Analyst 3 You will help structure profitable, compliant transactions that meet internal stakeholders' needs and accelerate deal closures. You will work closely with sales, legal, finance, and ...

Conservice

Deal Desk Analyst 1

Logan, UT · On-site

$17.75 - $24/hr

Deal Desk Analyst I - Core Markets Overview The Deal Desk Analyst I - Core Markets position is a combination of strategist, analyst, and auditor with responsibility for managing the Conservice ...

NextDeavor Inc.

Deal Desk Analyst 3

Lehi, UT · On-site

$27.43 - $34.28/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... Deal Desk Analyst 3 You will help structure profitable, compliant transactions that address the needs of internal corporate customers and increase revenue. You will act in a fiduciary capacity ...

NextDeavor Inc.

Deal Desk Analyst 3

Lehi, UT · Hybrid

$35.47 - $44.34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... Desk Analyst 3 You will help structure profitable, compliant transactions that enable the sales organization to close deals while protecting revenue recognition and policy compliance. You will ...

NextDeavor Inc.

Deal Desk Analyst 3

Lehi, UT · On-site

$27.41 - $34.27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Deal Desk Analyst 3 Full-time Lehi, UT You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and dental benefits for ...

NextDeavor Inc.

Deal Desk Analyst 3

Lehi, UT · Hybrid

$36.34 - $45.42/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Deal Desk Analyst 3 Full-time Lehi, UT, US You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and dental benefits for ...

Software Guidance & Assistance

Deal Desk Analyst

Lehi, UT · On-site

$19.25 - $26.25/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... Deal Desk. * Experience drafting and analyzing binding sales agreements. * Ability to work ...

Software Guidance & Assistance

Deal Desk Analyst

Lehi, UT · On-site

$19.25 - $26.25/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... Deal Desk. * Experience drafting and analyzing binding sales agreements. * Ability to work ...

Software Guidance & Assistance

Deal Desk Analyst

Lehi, UT · On-site

$19.25 - $26.25/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... Deal Desk. * Experience drafting and analyzing binding sales agreements. * Ability to work ...

Software Guidance & Assistance

Deal Desk Analyst

Lehi, UT · On-site

$19.25 - $26.25/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... Deal Desk. * Experience drafting and analyzing binding sales agreements. * Ability to work ...

IntelliPro Group

Deal Desk Analyst

Lehi, UT · On-site

$19.25 - $26.25/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... Deal Desk. * Experience drafting and analyzing binding sales agreements. * Ability to work ...

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Help Desk Analyst information

See Utah salary details

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How much do help desk analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help desk analyst in Utah is $21.93, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.52 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

Is a help desk analyst an entry level job?

Help desk analyst positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are the most commonly searched types of Help Desk Analyst jobs in Utah?

The most popular types of Help Desk Analyst jobs in Utah are:

What are popular job titles related to Help Desk Analyst jobs in Utah?

For Help Desk Analyst jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Help Desk Analyst jobs in Utah look for?

The top searched job categories for Help Desk Analyst jobs in Utah are:

What cities in Utah are hiring for Help Desk Analyst jobs?

Cities in Utah with the most Help Desk Analyst job openings:

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For Help Desk Analyst jobs in UT, the most frequently searched job titles are:

Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $45,615 per year, or $21.9 per hour.

Help Desk Analyst

BAE Systems

Hill Air Force Base, UT • On-site

$61K - $104K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

BAE Systems rating

8.4

Company rating: 8.4 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

10th of 49 rated military and defense

Job description


Job Description

About BAE Systems
Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation's history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion.
About This Job
Air and Space Force Solutions, a business unit within BAE Systems, has an opening for a Help Desk System Administrator at our Hill Air Force Base, Utah location. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:

  • Resolve technical problems in a help desk environment
  • Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
  • Resolve access requests for user accounts and other desktop support functions
  • Where possible, use automated tools and scripts to improve efficiency and accuracy
  • Provide technical assistance, training and system documentation for users to promote efficient operation of applications
  • Perform other duties as assigned

What's In It For You

  • Competitive wages
  • Medical
  • Dental
  • 401k
  • Paid time off
  • Work/life balance
  • Career development
  • Tuition reimbursement
  • Mentorship opportunities
  • Rewards & recognition

Work Location
This position will primarily perform these activities in or around Hill AFB, UT.
Travel
<10%
Clearance Requirement
This position requires an active final Top Secret clearance upon hire date. The applicant must also be able to maintain their security clearance for the position.
Certification Requirement
The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date or must obtain such within 6 months of being hired.
#asfs #sitcs



Required Education, Experience, & Skills
Education and Experience Requirements
  • High School Diploma and 6+ years of relevant work experience, or
  • BS/BA Degree and 2+ years of relevant work experience, or
  • MS/MA Degree and 0 years of relevant experience
  • Experience resolving technical problems in a help desk environment
  • Experience working with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
  • Experience resolving access requests for user accounts and other desktop support functions
  • Experience using automated tools and scripts to improve efficiency and accuracy
  • Experience developing training and system documentation for users to promote efficient operation of applications
Clearance Requirement
This position requires an active final Top Secret clearance upon hire date. The applicant must also be able to maintain their security clearance for the position.
Certification Requirement
The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date.


Preferred Education, Experience, & Skills
Preferred Education and Experience
  • Bachelor's degree in a technical field
  • Experience with Atlassian Jira and Confluence
  • Experience supporting a DoW customer
  • Experience in SharePoint
  • Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service

Pay Information
Full-Time Salary Range: $61278 - $104173
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.


About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.Employment Type: FULL_TIME

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