Help Desk Analyst Jobs in Utah (NOW HIRING)

AboutMarketStar:

In everything we do, we believe in creatinggrowth,for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, andsupportthem through mentorship, leadership, and career-development programs. We provide service and support to our communities through theMarketStarFoundation.
Our exceptional team is the cornerstone ofMarketStar'saccomplishments. We are proud of our award-winning workplace culture and to be nameda top employerin our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join ourMarketStarteam andcan'twait to discuss how we can help you find growth!

About the Help Desk Technician II:

MarketStar'sTechServices team has an opportunity for an experienced Help Desk Technician II. This position provides advanced technical support through phone, email, walk-up, remote, and deskside channels.The TechnicianII serves as an escalation resource for complexendpoint, identity, application, hardware, and connectivity issues while deliveringtimelyand courteous service to employees and clients.

This role also supports hardwarelogistics, asset management, office technology, technical documentation, and the continued development of junior

technicians.

Location:Ogden, Utah

What Will You Do?

• Provide professional technical support through phone, email, walk-up, remote, and deskside service channels.

• Serve as an escalation point for complex or undocumented issues involving devices, applications, user accounts, authentication, networking, and endpoint management.

• Troubleshoot primarily Windows devices, along with macOS devices managed through Microsoft Intune and ChromeOS devices managed through Google Workspace.

• Support Microsoft enterprise technologies, including Microsoft Entra ID, hybrid Active Directory environments, Microsoft 365 applications, Intune, Windows Autopilot, multifactor authentication, device compliance, and access management.

• Diagnose hardware,operating-system, application, profile, driver, peripheral, printing, wireless, VPN, and network-connectivity issues.

• Repair, replace, provision, reimage, and configure computers and related equipment while protecting company and client data.

• Perform user data migrations and supportemployeestransitioning to replacement or upgraded devices.

• Manage inbound and outbound hardwarelogisticsfor the Ogden HQ office, including receiving, deployment, return, repair, storage, and disposal activities.

• Maintain an organized hardware storage area andaccurateinventory of computers, monitors, peripherals, and accessories.

• Use an enterprise ticketing system to document incidents and service requests, manage assets,maintainaccurateconfiguration information, andidentifyrecurring issue trends.

• Take ownership of assigned incidents through resolution, including coordinating with infrastructure, security, enterprise application, and other technical teams.

• Collaborate with the infrastructure team to troubleshoot network and office-technology issues, support updates, and meet technology needs for the Ogden HQ location.

• Provide immediate onsiteassistanceduring technology-related office emergencies or business-impacting incidents.

• Create andmaintainknowledgearticles, troubleshooting procedures, user instructions, and technical documentation.

• Mentor junior technicians, share technical knowledge, andassistwith troubleshooting guidance and ticket-quality reviews.

• Identifyrecurring problems, process gaps, and opportunities to improvethe employeesupport experience.

• Support new-hire onboarding, employee offboarding, office deployments, equipment audits, and other IT projects.

• Perform other duties as assigned by IT management or the Support Manager.

What Will You Need to Succeed?

• Proven experience in providing help desk support, desktop or end-user technology support preferred.

• Working knowledge of Windows, macOS, and ChromeOS operating systems, with advancedproficiencysupporting Windows devices.

• Experience with Microsoft Entra ID, Active Directory, Microsoft 365, Intune, Windows Autopilot, or similar enterprise-management platforms preferred.

• Experience using an IT service-management and asset-management platform such asFreshservice, Jira, ServiceNow.

• Knowledge of TCP/IP, DNS, DHCP, wireless networks, LAN/WAN connectivity, VPNs, endpoint security, email, and identity-management concepts.

• Ability to independently troubleshoot unfamiliar problems, isolate root causes, implement solutions, and clearly document findings.

• Strongcustomer-serviceskills and the ability to communicate professionally with employees, clients, leaders, and technical teams.

• Excellent verbal, written, organizational, problem-solving, andtechnical-writingskills.

• Ability to prioritize multiple requests, recognize business impact, and follow incidents through completion.

• Ability to coach junior technicians and contribute positively to a collaborative support environment.

• IT certifications such as CompTIA A+, Network+, Security+, Microsoft, Apple, or Google certifications are preferred.

• Ability to lift, move, install, and organize computers, monitors, and related equipment.

• Ability to sit andoperatea computer for prolonged periods.

What We Offer:

In support of our "We Care" value,MarketStarprovides valuable mental, physical, and financial well-being benefits, including:

• Structured learning and career-development programs

• Mental-health resources

• Generous paid time off and paid medical leave

• Child and dependent-care reimbursement

• Education reimbursement

• 401(k) matching, hardship-loan program, and access to a financial-wellness advisor

• Comprehensive medical, dental, and vision coverage

Compensation Range: $40,000.00- $45,760.00USD

The hourly pay range for this position is between $19.23and $22.00USD. There are several factors to consider including but not limited to, the role's responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.

MarketStarisfirmly committedto Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual whoidentifies assomeone with a disability andrequirereasonable accommodation(s) to complete any part of the job application process, please contact us atpeople.success@marketstar.com forassistance.