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Remote Level 2 It Support Jobs (NOW HIRING)

Addison Group

IT Support Specialist II

Austin, TX ยท Remote

$75K - $80K/yr

Information Technology Systems Support Specialist II Duration: FTE Work Location: Austin, TX - ... Install, configure, and deploy hardware, software, and peripherals for onsite and remote users.

Addison Group

IT Support Technician

Oklahoma City, OK ยท Remote

$45K - $65K/yr

... level of initiative Qualifications: * 2+ years of experience in IT service desk or field support ... Experience using remote desktop tools and IT ticketing systems * Valid driver's license (for ...

RELQ TECHNOLOGIES LLC

IT Support Administrator Mode of Job: 5 Day Onsite Location: Draper UTAH Country: United States ... remote staff on hardware, software, and networking issues โ— Assist in the upkeep of office ...

Spring Health

IT Support Engineer II

New York, NY ยท On-site +1

$53.85 - $67.82/hr

Reporting to the Associate Director, IT Support Engineering, this IT Support Engineer II will be a core member of our NYC-based IT team, owning A/V systems support, employee lifecycle management, and ...

radiology partners

IT Support Analyst II

$65K - $75K/yr

Remote Work Location Type: Remote WHO WE ARE AND WHAT WE DO: Radiology Partners, through its ... POSITION SUMMARY: โ€ข Provide IT support to end users utilizing Radiology Partners systems ...

Sentinel Blue

IT Support Technician

$42K - $55K/yr

This role is for an entry-level IT support person or administrator with strong customer service ... This is a full-time position that is fully remote. Applicants must be located in, or willing to ...

Field Materials

$111K - $137K/yr

... IT Manager, you will own the internal technology backbone of a fully remote, fast-scaling startup ... Partner with leadership to maintain and improve our security posture, support SOC 2 readiness and ...

Interlaced

IT Support Technician III - Remote

$22 - $30.25/hr

The candidate must be personable and have the ability to interact with each level of the client ... Cell phone and gym reimbursement * 16 paid Holidays annually - 6 fixed and 10 flex * 2 paid "Give ...

LiveKit

IT Support Engineer

$125K - $150K/yr

... fast-moving, remote-first environment * Hands-on experience administering Okta (or a similar ... Experience supporting security and compliance needs (SOC 2, ISO 27001) through IT controls and ...

Field Materials

IT Manager (Remote, Part-time)

San Francisco, CA ยท On-site +1

$111K - $137K/yr

... IT Manager, you will own the internal technology backbone of a fully remote, fast-scaling startup ... Partner with leadership to maintain and improve our security posture, support SOC 2 readiness and ...

Radiology Partners

IT Support Analyst

$65K - $75K/yr

... Title IT Support Analyst City Remote Work Location Type Remote State Remote Employment Type ... (2) Education and Employment History. Radiology Partners participates in E-verify. Beware of ...

The Timberline Group

IT Support Specialist

Affton, MO ยท On-site +1

Deliver first-level desktop and end-user support for Windows 11 devices, Microsoft 365, printers ... Familiarity with BeyondTrust, NinjaOne, or endpoint remote support tools. * Basic understanding of ...

Radiology Partners

IT Support Analyst II

$65K - $75K/yr

Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting ... Compensation Reviews, Career Growth Opportunities Flexible Remote Schedules Generous PTO Plans and ...

Lee Health

IT Support Specialist - Part-time

Fort Myers, FL ยท On-site +1

$22.73 - $29.55/hr

... Tier 2) and Senior IT Support Specialists (Tier 3) for resolution, when needed. After initial training, this position will be remote. Requirements Education: High school diploma or equivalent ...

Nityo Infotech

IT Support Specialist

Florence, KY ยท On-site +1

Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltim ... Provide first level technical support, maintenance and troubleshooting for hardware and software in ...

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Remote Level 2 It Support information

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$14

$28

$45

How much do remote level 2 it support jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for remote level 2 it support in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Level 2 IT Support specialist, and why are they important?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What are some common challenges faced by Remote Level 2 IT Support professionals, and how can they effectively address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What are Remote Level 2 IT Support roles?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

More about Remote Level 2 It Support jobs
What cities are hiring for Remote Level 2 It Support jobs? Cities with the most Remote Level 2 It Support job openings:
What are the most commonly searched types of Level 2 It Support jobs? The most popular types of Level 2 It Support jobs are:
What states have the most Remote Level 2 It Support jobs? States with the most job openings for Remote Level 2 It Support jobs include:
What job categories do people searching Remote Level 2 It Support jobs look for? The top searched job categories for Remote Level 2 It Support jobs are:
Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.
IT Support Specialist II

IT Support Specialist II

Addison Group

Austin, TX โ€ข Remote

$75K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 19 days ago

Job description

Position: Information Technology Systems Support Specialist II

Duration: FTE

Work Location: Austin, TX - onsite 5 days per week

Pay: $75,000-80,000 / year

Benefits: This position is eligible for medical, dental, vision and 401k.

Position Summary

We are seeking an experienced IT Systems Support Specialist II to provide technical support for end users, devices, and business technologies. This role is responsible for troubleshooting hardware and software issues, managing user access, supporting device deployments, and delivering exceptional customer service. The ideal candidate has strong technical knowledge, excellent problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

  • Provide technical support for desktops, laptops, phones, printers, mobile devices, conferencing technology, and related equipment.
  • Troubleshoot and resolve hardware, software, network, and connectivity issues.
  • Manage user access requests, onboarding, offboarding, and account modifications.
  • Support IT asset management, inventory tracking, and procurement activities.
  • Install, configure, and deploy hardware, software, and peripherals for onsite and remote users.
  • Participate in testing and evaluation of new technologies and system updates.
  • Create and maintain technical documentation and knowledge base articles.
  • Assist with Service Desk operations, training, and quality assurance activities.
  • Escalate and help resolve complex technical issues.
  • Contribute to process improvements and support continuous service enhancement initiatives.
  • Ensure compliance with IT security, governance, and asset management standards.

Qualifications

  • Bachelorโ€™s degree and 3+ years of relevant IT support experience, or equivalent combination of education and experience.
  • Experience supporting:
    • Microsoft 365
    • SCCM
    • VoIP and telephony systems
    • Mobile devices and device management platforms (e.g., Intune)
    • Audio/visual and conference room technologies
    • Hardware deployment, imaging, and endpoint management tools
  • A+ certification preferred but not required.
  • Strong troubleshooting, documentation, and customer service skills.
  • Ability to work independently and effectively manage competing priorities.

Preferred Skills

  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Experience collaborating with cross-functional teams.
  • Ability to adapt to changing technologies and business needs.
  • Commitment to continuous learning and professional development.

Additional Requirements

  • Ability to lift up to 50 pounds.
  • Availability for occasional after-hours support and periodic travel.
  • Ability to work onsite and in hybrid environments as required.

This is an excellent opportunity for an IT professional who enjoys hands-on technical support, delivering outstanding customer experiences, and contributing to a collaborative team environment.

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