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Remote Level 2 It Support Jobs (NOW HIRING)

NICE

IT Technical Support

Sandy, UT · On-site +1

$20.50 - $28/hr

... level II troubleshooting, and being the face of IT globally. Excellent Customer Service skills and must be able to work alone and with remote teams. Education: Degree in Computer Science or ...

Saviance

IT Support Specialist

Boston, MA · Remote

Job Title: IT Support Specialist Location: Full-Time-Remote Summary We are seeking a skilled ... Provide frontline technical support for productivity-related issues and user inquiries 2. Endpoint ...

Blink Health

IT Support Technician

Pittsburgh, PA · Remote

$20.75 - $28.75/hr

You are a IT Support Technician who has demonstrated success in addressing problems and ... Support for all remote access technology which includes laptop computers (Windows and MacOS), Okta ...

Ampcus

Remote IT Support Specialist II

Salt Lake City, UT · Remote

... IT services provider in Salt Lake City seeks a Services Support Representative 2 for remote support ... This role aims to ensure maximum uptime for users, aligning responses with Service Level Agreements ...

Defense Unicorns

SkillBridge - IT Engineer

OR · Remote

A primary focus of this role is delivering Tier 1 and Tier 2 IT support, serving as the first point ... Ability to collaborate effectively with cross-functional teams in a remote, asynchronous ...

Radiology Partners

IT Support Analyst II

$55K - $65K/yr

Strong customer service skills, including support of executive-level personnel, with a positive ... Experience with remote support tools, ticketing systems, and clear communication to both technical ...

Hamilton Company

IT Support Specialist

Reno, NV · On-site +1

The ideal candidate is a strong communicator who can pivot between high-level software ... Technical Support (On-Campus & Remote) * Provide Tier 1 and Tier 2 technical support for laptops ...

Quanta Services

IT Support Analyst

Birmingham, AL · Remote

Provide technical support at remote project sites and field offices as needed. * Travel to job sites, field offices, and customer locations when required. * 0-2 years of experience in IT support, ...

Hamilton Company

IT Support Specialist

Reno, NV · On-site +1

The ideal candidate is a strong communicator who can pivot between high-level software ... Technical Support (On-Campus & Remote) * Provide Tier 1 and Tier 2 technical support for laptops ...

Code Metal

IT Support Engineer

Boston, MA · On-site +1

We are seeking an experienced IT Support Engineer to join our team. This person will play a key ... Preferred Qualifications * Experience supporting hybrid or remote-first organizations.

Code Metal

IT Support Engineer

San Francisco, CA · On-site +1

We are seeking an experienced IT Support Engineer to join our team. This person will play a key ... Preferred Qualifications * Experience supporting hybrid or remote-first organizations.

eXp World Holdings, Inc.

IT Support Technician - (REMOTE)

$22 - $30.25/hr

We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual ... of the IT Support Technician. How you will make an impact: * Utilize remote monitoring and ...

RELQ TECHNOLOGIES LLC

IT Support Administrator Mode of Job: 5 Day Onsite Location: Draper UTAH Country: United States ... remote staff on hardware, software, and networking issues ● Assist in the upkeep of office ...

Naviga

IT Support Resource

Saint Petersburg, FL · Remote

$20.50 - $28.25/hr

It is an ideal opportunity for a late-level Tier 1 or entry-level Tier 2 professional who wants to ... The Location While this is a fully remote position, candidates must reside in the Tampa or St.

Naviga

IT Support Resource

Saint Petersburg, FL · Remote

$20.50 - $28.25/hr

It is an ideal opportunity for a late-level Tier 1 or entry-level Tier 2 professional who wants to ... The Location While this is a fully remote position, candidates must reside in the Tampa or St.

radiology partners

IT Support Analyst II

$55K - $65K/yr

Remote Work Location Type: Remote WHO WE ARE AND WHAT WE DO: Radiology Partners, through its ... Strong customer service skills, including support of executive-level personnel, with a positive ...

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Remote Level 2 It Support information

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$14

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How much do remote level 2 it support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for remote level 2 it support in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Level 2 IT Support specialist, and why are they important?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What are some common challenges faced by Remote Level 2 IT Support professionals, and how can they effectively address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What are Remote Level 2 IT Support roles?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

More about Remote Level 2 It Support jobs
What cities are hiring for Remote Level 2 It Support jobs? Cities with the most Remote Level 2 It Support job openings:
What are the most commonly searched types of Level 2 It Support jobs? The most popular types of Level 2 It Support jobs are:
What states have the most Remote Level 2 It Support jobs? States with the most job openings for Remote Level 2 It Support jobs include:
What job categories do people searching Remote Level 2 It Support jobs look for? The top searched job categories for Remote Level 2 It Support jobs are:
Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.
IT Technical Support

IT Technical Support

NICE

Sandy, UT • On-site, Remote

$20.50 - $28/hr

Other

Posted 21 days ago

Job description

So, what's the role all about? 

We are seeking a skilled and customer-focused IT Support Specialist with 4+ years of experience supporting enterprise LAN/WAN/VPN/Wireless infrastructure in both office-based and remote environments. This role is hands-on and covers a wide range of IT responsibilities including Tier II support, hardware/software troubleshooting, system upgrades, imaging, Active Directory, and VPN connectivity. You'll be the go-to IT contact for a local office, while also collaborating with global and remote teams. Strong communication, problem-solving skills, and the ability to work independently are essential. Experience with Windows 11, Office365, Microsoft Teams, Autopilot/SCCM, and ServiceNow is highly valued.

Hands-on experience with the following:

  • Excellent Customer Service Skills a must
  • Providing Tier II support for corporate desktop/laptop computer infrastructure supporting office-based clients and remote users
  • Install, maintain, troubleshoot and upgrade desktop/laptop hardware and software
  • Management of user rights and security settings at desktop/laptop computer level
  • Rollout experience of large Windows upgrades
  • Hardware support of LAN based printers and local printers
  • Desktop/Laptop imaging solutions - Windows Autopilot & SCCM a plus
  • Remote access tools such as RDP or TeamViewer
  • Active directory management tools such as Microsoft's Group Policy Management Console (GPMC)
  • Support of Microsoft Windows 11, Microsoft Outlook, Office365
  • Support of Microsoft Teams
  • Support of VPN connectivity technologies for traveling/remote users (FortiClient a plus)
  • Implementation, administration and support of backup technologies for hardware and software
  • Implementation and support of anti-virus solutions
  • Familiarity with LAN/WAN components and protocols: TCP/IP, DHCP, DNS, switches, routers and wireless connectivity. Required to support systems/networking teams with onsite server room.
  • Strong analytical, problem solving & communication skills
  • ServiceNow (SNOW) service management experience a plus
  • Installation and connectivity support for approved handheld devices - activating iPhone, Android, using Microsoft InTune
  • Laptop & Peripherals Equipment Order Process

Requirements:

4+ years of experience in an enterprise supporting LAN/WAN/VPN/Wireless infrastructure environment that has both office-based and remote end-users.  Experience meeting all the IT needs of a local office from new hires, adds/moves/changes, level II troubleshooting, and being the face of IT globally. Excellent Customer Service skills and must be able to work alone and with remote teams.

Education:

Degree in Computer Science or Information Technology - Desired (Or Equivalent work experience)

CompTIA  A+ or MCP certifications - Desired

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