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Remote Level 2 It Support Jobs in Florida (NOW HIRING)

Director of IT

Miami, FL ยท On-site +1

... and capable of supporting SimPro Group's aggressive growth trajectory. What You Will Bring ... 2, ISO 27001 and GDPR. * Experience leading and mentoring remote or hybrid IT teams. * Strong ...

IT Recruiter

Jacksonville, FL ยท On-site +1

$45K - $60K/yr

Our IT recruiters build real partnerships with the organizations they support, understand the ... Participate in team meetings, strategy sessions, and account-level process improvements * Complete ...

Chewy is looking for a Staff IT Internal Auditor to join our Internal Audit team and support IT SOX work, IT operational audits, and technology-enabled assurance activities. In this role, you will ...

IT Project Manager, Infrastructure

Fort Lauderdale, FL ยท On-site +1

$47.25 - $64.50/hr

... SOC 2, or PCI DSS * Background supporting enterprise networking, Cisco technologies, SD-WAN, or ... As our IT Project Manager, you'll play a key role in delivering the infrastructure, cloud, security ...

IT Project Manager

Fort Lauderdale, FL ยท On-site +1

$93K - $111K/yr

... SOC 2, or PCI DSS * Background supporting enterprise networking, Cisco technologies, SD-WAN, or ... As our IT Project Manager, you'll play a key role in delivering the infrastructure, cloud, security ...

IT Program Manager

Miami, FL ยท On-site +1

$110K - $111K/yr

Our systems are already deployed across 2.5 GW of hyper-scale campuses, validated by top U.S ... Maintain portfolio roadmaps and support long-term technology planning. Risk & Impact Analysis

Showing results 21-40

Remote Level 2 It Support information

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are the most commonly searched types of Level 2 It Support jobs in Florida? The most popular types of Level 2 It Support jobs in Florida are:
What job categories do people searching Remote Level 2 It Support jobs in Florida look for? The top searched job categories for Remote Level 2 It Support jobs in Florida are:
What cities in Florida are hiring for Remote Level 2 It Support jobs? Cities in Florida with the most Remote Level 2 It Support job openings:
Infographic showing various Remote Level 2 It Support job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

$89K - $138K/yr

Full-time

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Summary
This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.
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Duties
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  • You will be assigned systems within the My Navy HR IT Solutions Program through the planning, analysis, development, implementation, maintenance and enhancement of information systems security programs, policies, procedures and tools.
  • You will provide security testing support to include guiding the execution of Security Technical Implementation Guides (STIG) and security scanning for projects and systems throughout its life cycle phases.
  • You will support Security Testing and Evaluations to assess information system changes and security impact.
  • You will create Federal Information Security Management Act (FISMA) reports to meet information assurance/cybersecurity reporting requirements.
  • You will provide cybersecurity oversight of projects and systems to minimize attack vulnerability to systems.
  • You will coordinate resolution of vulnerability patch issues to ensure timely system security risk mitigation
  • You will recommend Information Assurance solutions (e.g. audits, certifications, scans, risk mitigation) to ensure system integrity.
  • You will conduct interface agreement reviews to ensure interfaced systems retain authorization and oversee maintenance of DoD Cybersecurity documents.

Requirements
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Conditions of employment
  • Must be a US Citizen.
  • Must be determined suitable for federal employment.
  • Must participate in the direct deposit pay program.
  • New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
  • Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
  • Males born after 12-31-59 must be registered for Selective Service.
  • Generally, current federal employees applying for APS jobs must serve at least one year at the next lower grade level.
  • You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
  • This position is covered under the Defense Acquisition Workforce Improvement Act (DAWIA). Certification in the Functional Area and Tier assigned to the position, along with Continuous Learning (CL) points, are required within established timeframes.
  • You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
  • This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications
Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Demonstrating knowledge in cybersecurity principles, cyber threats, and system vulnerabilities; executing Risk Management Framework (RMF) policies and procedures; implementing security controls and ensure compliance with federal cybersecurity requirements.
In addition to the above listed qualifications, your experience must also reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving.
Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/competency-based-policy/general-schedule/2200/2210-competency-based-policy/competency-based-qualification-standard/
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Education
This job does not have an education qualification requirement.
Additional information
THIS IS A DIRECT HIRE ANNOUNCEMENT. Section 1109 of the National Defense Authorization Act Fiscal Year 2020 Public Law 116-92 amended Section 9905 of title 5, United States Code (U.S.C.) to streamline and simplify certain Department of Defense civilian Direct Hire Authorities to recruit and appoint qualified candidates directly to certain positions in the competitive service in the Department of Defense.
This position is in the Personnel Demonstration Project under authority of Title VII of the Civil Service Reform Act of 1978.
The pay schedule and pay band for all Demonstration Project Professional Positions will be DP-1/2/3/4.
Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may or may not be authorized to eligible selectees.
This is a Cyberspace Workforce position, work role code Vulnerability Assessment Analyst, proficiency level advanced the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.
This position is covered by the Department of Defense Priority Placement Program.
Several vacancies may be filled.
A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.
Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf.
Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.