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Remote Level 2 It Support Jobs in Florida (NOW HIRING)

Worth AI

IT Security Engineer

Orlando, FL · On-site +1

Support least-privilege access reviews and cloud configuration audits Application Security ... Exposure to compliance frameworks such as SOC 2 * Experience with Jira, Linear, or similar ...

JDA

Sr. Director, Finance -IT

Delray Beach, FL · On-site +1

US Remote Dallas and Scottsdale preferred Overview: The Senior Director, Finance IT is a senior ... Support AR, billing, collections, and revenue recognition technology. * Budget & Forecasting: Own ...

L3HHCM20

IT Global Trade Systems Analyst

Tallahassee, FL · On-site +1

$96K - $178K/yr

Remote Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and ... Design IT solutions to support global trade operations, including customs compliance, import/export ...

Trulieve

Senior Manager, IT Finance

Tallahassee, FL · On-site +1

$98K - $134K/yr

Trulieve was one of only two cannabis companies to receive this distinction. If you have passion ... 20945 Remote Work Available: Position title: Senior IT Finance Manager Reports to: Senior IT ...

L3HHCM20

Manager, IT Business Analysis

Tallahassee, FL · On-site +1

$116K - $216K/yr

Remote Opportunity J ob Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours ... Level Agreements (SLAs). * Requirement Gathering & Translation: Collaborate with business ...

Danaher

Senior IT Portfolio & Governance Lead

Miami, FL · On-site +1

$125K - $125K/yr

The Senior IT Portfolio & Governance Lead supports the execution and continuous improvement of ... Remote position located in the USA. At Cepheid, our vision is to be the leading provider of ...

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Florida

Remote Level 2 It Support information

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are the most commonly searched types of Level 2 It Support jobs in Florida?

The most popular types of Level 2 It Support jobs in Florida are:

What are popular job titles related to Remote Level 2 It Support jobs in Florida?

For Remote Level 2 It Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Level 2 It Support jobs in Florida look for?

The top searched job categories for Remote Level 2 It Support jobs in Florida are:

What cities in Florida are hiring for Remote Level 2 It Support jobs?

Cities in Florida with the most Remote Level 2 It Support job openings:

Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Florida as of August 2026, with employment types broken down into 91% Full Time, 3% Part Time, 1% Temporary, and 5% Contract. Highlights an 100% Remote job distribution.

IT Security Engineer

Worth AI

Orlando, FL • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

At Worth AI, we're building technology that transforms how financial decisions are made and we're doing it with precision, security, and speed. As we scale, we're looking for a hands-on Security Engineer to strengthen our vulnerability management program, harden our AWS environment, and help build application security into how we ship software.
This role is project-driven: you'll own initiatives end to end, from scoping a remediation effort to rolling out a new control, while also handling day-to-day security tickets against defined SLAs. You'll work closely with engineering, IT, and compliance, so clear communication and follow-through matter as much as technical depth.
Responsibilities
  • Vulnerability Management (Primary Focus)
  • Own the vulnerability scanning program across endpoints, servers, and cloud infrastructure
  • Triage, prioritize, and track findings through remediation, partnering with engineering and IT owners
  • Monitor and report on remediation SLAs; escalate aging or high-severity findings
  • Maintain vulnerability management documentation, metrics, and recurring reporting
  • Identity Management
  • Improve our identity management program through improvements in configurations, automations, to simultaneously improve security and user experience.

Cloud Security (AWS)
  • Monitor and harden AWS environments: IAM, security groups, S3, CloudTrail, GuardDuty, Security Hub, Config
  • Implement and maintain security guardrails and baseline configurations across AWS accounts
  • Investigate and respond to cloud security alerts and incidents
  • Support least-privilege access reviews and cloud configuration audits

Application Security
  • Support SAST, DAST, and dependency/SCA scanning integrated into the CI/CD pipeline
  • Review and triage AppSec findings with engineering teams and track remediation to closure
  • Participate in secure code reviews and threat modeling for new features and services
  • Help maintain secure development guidelines and AppSec tooling

Security Operations & Ticketing
  • Triage and resolve security tickets and requests within defined SLAs
  • Take ownership of incidents and requests through to resolution, escalating when needed
  • Maintain clear, accurate documentation of decisions, incidents, and remediation status
  • Project & Cross-Functional Work
  • Lead or contribute to security initiatives - tooling rollouts, control implementations, audit and compliance prep
  • Collaborate with engineering, IT, and compliance to embed security into everyday workflows
  • Communicate risk, status, and trade-offs clearly to both technical and non-technical stakeholders

Requirements
  • 2-4 years of experience in a security engineering, security analyst, or related role
  • Hands-on experience with AWS security services and concepts (IAM, VPC, GuardDuty, Security Hub,

CloudTrail)
  • Practical experience with vulnerability management tools and remediation workflows
  • Working knowledge of application security concepts (OWASP Top 10, SAST/DAST, dependency scanning)
  • Experience managing a ticket queue against SLAs, with strong ownership and follow-through
  • Strong written and verbal communication skills; comfortable working cross-functionally
  • Solid analytical and troubleshooting skills, with the ability to prioritize under competing deadlines

Preferred
  • AWS certification (Security Specialty or equivalent)
  • Experience with tools such as Wiz, Tenable, Qualys, or Snyk
  • Scripting experience (Python or bash) for automation and tooling
  • Exposure to compliance frameworks such as SOC 2
  • Experience with Jira, Linear, or similar ticketing/project tools

Additional Requirements
  • Comfortable working in-office 3 days per week
  • Able to work independently as a self-starter while collaborating across teams
  • Willing to participate in on-call or escalation coverage as needed

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance
  • Flexible Paid Time Off
  • 9 paid Holidays
  • Family Leave
  • Remote
  • Hybrid work (for Orlando Associates)
  • Free Food & Snacks (Orlando)
  • Wellness Resources

Apply