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Assistant Verizon Help Desk Jobs (NOW HIRING)

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · Remote

$70K - $85K/yr

Monitor, troubleshoot and triage Assist client phone calls, emails, and tickets. * Ensure the ... Minimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is ...

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · On-site +1

$70K - $85K/yr

Monitor, troubleshoot and triage Assist client phone calls, emails, and tickets. * Ensure the ... Minimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is ...

Global Channel Management, Inc.

Help DESK

Woodbridge, NJ · On-site

$18/hr

Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help desk support 1-5 years experience Provide first-level remote IT services or assist in the delivery of higher ...

New Mexico Junior College

Help Desk Assistant

Hobbs, NM · On-site

Help Desk Assistant REPORTS TO: Registrar DUTIES & RESPONSIBILITIES * Manages all Help Desk in-person, phone, and email inquiries * Provides excellent customer service while handling a high volume of ...

FHR

MO427-Help Desk Analyst 10830

Dover, DE · On-site

$20.50 - $28/hr

... with outside vendors (Verizon and others) to assist in team/and customer support for field ... help desk support entities. • Responsible for reporting incident status and system outage ...

Riverside Health System Non-Providers

$96K - $132K/yr

Liaison between Help Desk team and technical teams to assist with troubleshooting equipment and backup/safety systems in the Data Center. Qualifications Education * Bachelors Degree, Related Field of ...

Riverside

$96K - $132K/yr

Liaison between Help Desk team and technical teams to assist with troubleshooting equipment and backup/safety systems in the Data Center. Qualifications Education * Bachelors Degree, Related Field of ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.** The standard work week ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.** The standard work week ...

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract ... Validate reported bugs and assist with root cause analysis. * Document issues, resolutions, and ...

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS · On-site

$18 - $24.25/hr

Help Desk Technician Reports To: CISO FLSA Status: Non-Exempt Position Summary: The Help Desk ... assist with hardware and software issues, manage user accounts, and contribute to IT projects as ...

1 point system

Help Desk

Dover, DE · On-site

$20 - $27/hr

The PS1 will create documentation as needed, assist in testing, and be part of the Customer Engagement team. The PS1 will report to the Customer Engagement Specialist. Required Skills Help Desk ...

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS

$18 - $24.25/hr

Help Desk Technician Reports To: CISO FLSA Status: Non-Exempt Position Summary: The Help Desk ... assist with hardware and software issues, manage user accounts, and contribute to IT projects as ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

They assist in coordinating PC hardware, software and peripheral installations, and upgrades. In ... HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off ...

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All JobsVerizon Help Desk JobsAssistant Verizon Help Desk Jobs

Assistant Verizon Help Desk information

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How much do assistant verizon help desk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for assistant verizon help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Assistant Verizon Help Desk vs Customer Support Specialist?

AspectAssistant Verizon Help DeskCustomer Support Specialist
CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma; customer service training
Work EnvironmentCall centers, technical support teamsCustomer service departments, call centers
Employer & IndustryTelecommunications, VerizonVarious industries, including telecom, retail, and tech
Common Search/ComparisonTechnical support roles at VerizonCustomer service roles in telecom

The Assistant Verizon Help Desk primarily focuses on technical support for Verizon customers, troubleshooting network and device issues. In contrast, a Customer Support Specialist handles general customer inquiries, billing, and service questions across various industries. Both roles require strong communication skills, but the Assistant Verizon Help Desk emphasizes technical knowledge specific to Verizon's products and services.

What cities are hiring for Assistant Verizon Help Desk jobs? Cities with the most Assistant Verizon Help Desk job openings:
What are the most commonly searched types of Verizon Help Desk jobs? The most popular types of Verizon Help Desk jobs are:
What states have the most Assistant Verizon Help Desk jobs? States with the most job openings for Assistant Verizon Help Desk jobs include:
Assistant Verizon Help Desk jobs near you

Help Desk Manager - Mobile Devices

Ten4

Mount Laurel, NJ • Remote

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

OpDecision is Hiring! 
OpDecision, a Ten4 company, works with businesses to reduce their wireless bills, with average savings of over 40%. We also offer lifecycle management of wireless devices, providing world-class troubleshooting and activation services.
The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for lifecycle management of our customer’s wireless devices, including activating cell phones, ordering devices, basic troubleshooting, and more. 
OpDecision provides a great benefits package and 4 weeks of PTO to start! 
  • Eight paid company holidays
  • PTO for your birthday
  • Health/dental/vision insurance
  • 401(k)
  • Tuition reimbursement/professional development
  • Paid Parental Leave
  • Room for growth

We are searching for a candidate that can work Monday through Friday with regular work hours of 8 am - 5 pm Eastern Time. This is a fully remote position with occassional in-office requirements. 
For payroll and tax purposes, candidates must live in the US from the following states: MD, NJ, FL, TX, AZ, PA, NC, CA.
The starting pay range for this position is $70,000 - $85,000 per year, depending on knowledge and experience. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunities.
JOB TITLE: Wireless Help Desk Manager
REPORTS TO: Director of Support Services
  
POSITION SUMMARY: 
The Wireless Help Desk Manager oversees day-to-day operations of the Support Services team that provides Tier 1 mobility help desk services. This position is responsible for ensuring all internal, as well as vendor-facing and client-facing, processes are performed with accuracy, appropriate urgency, and professional communication. Additional key responsibilities include identifying opportunities for automation, cost savings, and customer service quality improvement. This role will oversee the training, coaching, and strategic processes of the Tier 1 team so they are able to successfully support our clients, hit deadlines, and achieve internal company goals.  
ESSENTIAL DUTIES AND RESPONSIBILITIES: 
  • Monitor, troubleshoot and triage Assist client phone calls, emails, and tickets. 
  • Ensure the responsive end user help desk support for mobility-related services Monday through Friday 8:00 am – 5: 00 pm Eastern time.
    • Open, respond, track, and close all tickets in a timely manner. 
    • Escalate a ticket issue when appropriate.
    • Assist with ordering and activating new lines of service, suspending lines of service, administrator upgrades or replacement devices, add or remove features through the AT&T, Verizon, T-Mobile, etc. Premier Portals. 
    • Promptly update the internal customer ticketing system. 
    • Learn each Assist account to properly support their needs and goals. 
    • Work closely with the Assist account managers to provide best practices discussed on monthly review calls. 
    • Attend one client audit review call per quarter. 
  • Always accurately represent OpDecision and services in a professional manner. 
  • Provide excellent customer service in all aspects of the relationship with our clients including, but not limited to addressing service issues, fact gathering, and providing timely updates and resolutions. 
  • Provide management, training, and guidance to Tier 1 Support Specialists
    • Participate in the establishment of clear and measurable goals.
    • Provide a positive, upbeat, and motivating presence for the team.
    • Identify individual team member growth or challenge areas including conducting required performance reviews and providing positive mentorship.
    • Manage, share, update and support company policies and culture, Help Desk SOP, SLA compliance, knowledge of the Wizard capabilities, ForgeOS tickets and client knowledge base, and carrier portals.
    • Collaborate with peers sharing knowledge of B360 and Opus order processing.
    • Create and monitor appropriate metrics and KPI’s for team performance.
    • Review and approve PTO requests from team and other HRIS functions.
    • Ensure appropriate coverage/scheduling of Tier 1 Support Specialists
  • Provide backup support to team members as needed. 
  • Keep Directors/executive level informed at least weekly on progress of new hires.
  • Perform other duties and responsibilities as assigned. 
 
QUALIFICATIONS:  
  • Minimum 2 years’ experience managing direct reports.
  • High school diploma or general education degree (GED) required, Associate’s or Bachelor’s Degree preferred. 
  • Minimum 2 years’ experience working in ZOHO Desk, ServiceNow or other ticketing-based solutions is required. 
  • Minimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is preferred.
  • Understanding of Microsoft Office, particularly Excel.
  • Must be customer-service oriented. 
  • Strong communication skills with ability to follow up clearly and effectively with others over the phone and email.
  • Ability to meet SLA deadlines in a fast-paced environment.
  • Positive outlook and ability to influence and motivate teams.
  • Must possess a strong sense of urgency and attention to detail. 
  • Demonstrated ability to prioritize multiple tasks to meet deadlines. 
  • Demonstrated ability to work independently and interact in a collaborative manner with other team members. 
  • Strong critical thinking and problem-solving skills required.
  • Occasional travel as needed. 
  • Must be authorized to work in the United States for any employer.
  • Must be able to read, write, and speak English proficiently. 
 
About Ten4 & OpDecision  
Since 1997, Ten4 (previously known as Distributed Computing or DCi) has been focused on business communications, specializing nationwide in both wired and wireless voice and data networks, billing services, and support monitoring. Ten4’s mission is to help multi-site, multi-state clients deploy effective, efficient, and easy-to-use telecom management solutions.  
Equal Employment Opportunity Policy 
Ten4 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

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