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Assistant Verizon Help Desk Jobs (NOW HIRING)

Stefanini

Help Desk Analyst

Dover, DE

$16.25 - $22.25/hr

Stefanini is looking for Help Desk Analyst in Dover, DE (Hybrid) For quick Apply, please reach out ... Interface with outside vendors (Verizon and others) to assist in team/and customer support for ...

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · Remote

$70K - $85K/yr

Monitor, troubleshoot and triage Assist client phone calls, emails, and tickets. * Ensure the ... Minimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is ...

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · On-site +1

$70K - $85K/yr

Monitor, troubleshoot and triage Assist client phone calls, emails, and tickets. * Ensure the ... Minimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is ...

Global Channel Management, Inc.

Help DESK

Woodbridge, NJ · On-site

$18/hr

Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help desk support 1-5 years experience Provide first-level remote IT services or assist in the delivery of higher ...

FHR

MO427-Help Desk Analyst 10830

Dover, DE · On-site

$20.50 - $28/hr

... with outside vendors (Verizon and others) to assist in team/and customer support for field ... help desk support entities. • Responsible for reporting incident status and system outage ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.** The standard work week ...

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS · On-site

$18 - $24.25/hr

Help Desk Technician Reports To: CISO FLSA Status: Non-Exempt Position Summary: The Help Desk ... assist with hardware and software issues, manage user accounts, and contribute to IT projects as ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.** The standard work week ...

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS

$18 - $24.25/hr

Help Desk Technician Reports To: CISO FLSA Status: Non-Exempt Position Summary: The Help Desk ... assist with hardware and software issues, manage user accounts, and contribute to IT projects as ...

1 point system

Help Desk

Dover, DE · On-site

$20 - $27/hr

The PS1 will create documentation as needed, assist in testing, and be part of the Customer Engagement team. The PS1 will report to the Customer Engagement Specialist. Required Skills Help Desk ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

They assist in coordinating PC hardware, software and peripheral installations, and upgrades. In ... HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off ...

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Assistant Verizon Help Desk information

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How much do assistant verizon help desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for assistant verizon help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the pay scale for Verizon employees?

The pay scale for an Assistant Verizon Help Desk role typically ranges from $40,000 to $55,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced technicians with specialized skills can earn higher salaries. Verizon also offers benefits such as health insurance and paid time off.

What is the difference between Assistant Verizon Help Desk vs Customer Support Specialist?

AspectAssistant Verizon Help DeskCustomer Support Specialist
CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma; customer service training
Work EnvironmentCall centers, technical support teamsCustomer service departments, call centers
Employer & IndustryTelecommunications, VerizonVarious industries, including telecom, retail, and tech
Common Search/ComparisonTechnical support roles at VerizonCustomer service roles in telecom

The Assistant Verizon Help Desk primarily focuses on technical support for Verizon customers, troubleshooting network and device issues. In contrast, a Customer Support Specialist handles general customer inquiries, billing, and service questions across various industries. Both roles require strong communication skills, but the Assistant Verizon Help Desk emphasizes technical knowledge specific to Verizon's products and services.

What cities are hiring for Assistant Verizon Help Desk jobs? Cities with the most Assistant Verizon Help Desk job openings:
What are the most commonly searched types of Verizon Help Desk jobs? The most popular types of Verizon Help Desk jobs are:
What states have the most Assistant Verizon Help Desk jobs? States with the most job openings for Assistant Verizon Help Desk jobs include:
Assistant Verizon Help Desk jobs near you

Help Desk Analyst

Stefanini

Dover, DE

$16.25 - $22.25/hr

Other

Posted 12 days ago

Job description


Stefanini Group is hiring!
Stefanini is looking for Help Desk Analyst in Dover, DE (Hybrid)
For quick Apply, please reach out to Vipul Bhardwaj - call: / email:
Work Hours: M-F (37.5 hours)
Work Location: Dover, DE (Hybrid - 1 day a week onsite on Wednesday)
Shift: 1st Shift (8:00 AM to 4:30 PM)
Orientation/Training - Orientation and initial training will require them to be on site (est. 1 week)
Process all inbound telephone calls, emails, and tickets as assigned.Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues. Basic troubleshooting of LAN/WAN issues.Remote troubleshooting of desktop issues.Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now).Proactive responsiveness to time sensitive issues.This is a diverse business process environment that requires independent critical thinking.Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities. Responsible for reporting incident status and system outage notifications to customers, technical staff, and applicable management.
3 years of Help Desk experience (Tier 1) - Required.
This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers. The technician troubleshoots, resolves, documents, and escalates tickets as necessary. Excellent communication and customer service skills are a must.The primary function of this position is to resolve and/or manage issues over the phone or via remote tools. Minimum typing speed of 35 words per minute at 95% accuracy.Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent.
Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process, including interviews and job offers.
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore, and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.
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