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Manager Verizon Help Desk Jobs (NOW HIRING)

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring timely and ...

Hartwig Staffing

Help Desk Manager

Edmond, OK · On-site

$80K - $90K/yr

Hartwig Staffing has partnered with a well-known company in Oklahoma City that is looking to add a Help Desk Manager / Team lead to their team! Pay is $80K to $90K. Skills you need: * Lead enterprise ...

Dine Development Corporation

Help Desk Manager

The Help Desk Manager/Administrator will oversee Tier II and Tier III support for the Geospatial Engineering Operations Mapping and Analysis Portal (GEOMAP), ensuring rapid resolution of user issues ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are ...

Leidos

Help Desk Manager

Chantilly, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and performance metrics while supporting the team in ...

Leidos

Help Desk Manager

Manassas, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and performance metrics while supporting the team in ...

Leidos

Help Desk Manager

Burke, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and performance metrics while supporting the team in ...

Leidos

Help Desk Manager

Sterling, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and performance metrics while supporting the team in ...

Leidos

Help Desk Manager

Reston, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and performance metrics while supporting the team in ...

Leidos

Help Desk Manager

Falls Church, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and performance metrics while supporting the team in ...

Robert Half

Help Desk Manager

San Diego, CA · On-site

$100K - $115K/yr

We are looking for an experienced Help Desk Manager to lead a distributed support team serving employees across San Diego, California and other locations. This role is responsible for maintaining ...

E Logic

Help Desk Manager

Washington, DC · On-site

$50K/yr

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology ...

Leidos

Help Desk Manager

Merrifield, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and performance metrics while supporting the team in ...

Leidos

Help Desk Manager

Springfield, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and performance metrics while supporting the team in ...

Brown and Caldwell

Help Desk Manager

Nashville, TN

The Help Desk Manager role oversees a team, ensuring an efficient operation within the Help Desk platform. This position possesses control over decision-making within the function in alignment with ...

Brown and Caldwell

Help Desk Manager

Lakewood, CO · On-site

The Help Desk Manager role oversees a team, ensuring an efficient operation within the Help Desk platform. This position possesses control over decision-making within the function in alignment with ...

Tria Federal

Help Desk Manager

Arlington, VA

We are seeking a dynamic and experienced Help Desk Manager to lead our Business Operations Services Center (BOSC) Help Desk operations. This role will be pivotal in managing the daily operations and ...

Leidos

Help Desk Manager

Herndon, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and performance metrics while supporting the team in ...

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All JobsManager Verizon Help Desk Jobs

Manager Verizon Help Desk information

See salary details

$37.5K

$83.8K

$124.5K

How much do manager verizon help desk jobs pay per year?

As of Jun 9, 2026, the average yearly pay for manager verizon help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Verizon Help Desk vs Help Desk Technician?

AspectManager Verizon Help DeskHelp Desk Technician
CertificationsITIL, CompTIA A+, Network+CompTIA A+, HDI-CSR, Microsoft certifications
Work EnvironmentSupervisory, team management, strategic planningTechnical support, troubleshooting, customer service
Employer & IndustryTelecommunications, IT services, large corporationsIT support, customer service centers, tech companies

The Manager Verizon Help Desk oversees support teams, manages operations, and ensures service quality, requiring leadership skills and strategic planning. In contrast, Help Desk Technicians focus on resolving technical issues directly for users, requiring strong technical troubleshooting skills. Both roles are essential in the telecommunications and IT industry, but they differ mainly in responsibility level and scope of work.

Is Verizon a good company to work for remotely?

As a Manager at Verizon Help Desk, working remotely is common and supported by the company's flexible work policies. Employees report that Verizon offers a collaborative environment with access to necessary tools like remote conferencing and ticketing systems, making remote work feasible and effective for customer support roles.
What cities are hiring for Manager Verizon Help Desk jobs? Cities with the most Manager Verizon Help Desk job openings:
What are the most commonly searched types of Verizon Help Desk jobs? The most popular types of Verizon Help Desk jobs are:
What states have the most Manager Verizon Help Desk jobs? States with the most job openings for Manager Verizon Help Desk jobs include:
Manager Verizon Help Desk jobs near you
Help Desk Manager

Help Desk Manager

Leidos

Chantilly, VA • On-site

$92K - $166K/yr

Full-time

Posted 11 days ago

Leidos rating

8.4

Company rating: 8.4 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

55th of 426 rated business services

Job description

GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring timely and effective resolution of user issues by managing workflows, monitoring performance metrics, training staff, and collaborating with other departments to maintain high customer service standards.
Responsibilities
  • Manage daily help desk operations, ensuring 24/7 coverage
  • Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and performance metrics while supporting the team in exceeding expectations
  • Monitor help desk performance metrics, analyze trends in user support requests, and generate reports for management
  • Identify areas for improvement and implement strategies to enhance service quality and user satisfaction
  • Define team goals and lead staff to achieve desired results while being held accountable for team performance
  • Coordinate resources during escalated off-hour issues
  • Oversee the development, implementation, and administration of help desk staff training procedures and policies
  • Demonstrate ownership in troubleshooting and resolving technical issues as well as identifying trends and root causes
  • Develop partnerships with cross-functional teams to improve and shape how the Technical Help Desk will hand off work, partner on strategic initiatives, and improve customer experience
  • Provide weekly team meetings and periodic 1:1 coaching to team members
  • Communicate with senior-level clients

Basic Qualifications
  • Bachelor's degree and 6-8 years of prior relevant experience, or Master's degree with 2-4 years of prior relevant experience
  • Active Security+ certification or ability to obtain one prior to starting
  • Active TS/SCI clearance and ability to be approved for Poly
  • Strong communication skills, both verbal and written
  • Ability to quickly learn new software and IT concepts
  • Strong problem-solving and decision-making skills
  • Self-starter with ability to work in a team environment and independently
  • Intimate familiarity with Commercial Over The Shelf (COTS) products that the program leverages: Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA) API Gateway
  • Experience scripting in a Linux environment using Shell and Bash
  • Deep understanding and background in COTS integration and custom code development

Preferred:
  • Oracle IdAM productions (OAM, OUD, OIF, OID)
  • WebLogic
  • Linux/UNIX Experience
  • LDAPs
  • PKI Authentication

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
May 14, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $92,300.00 - $166,850.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

What Leidos employees say

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

Social media

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