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Verizon Help Desk Jobs (NOW HIRING)

Mercy Medical Center

IT Help Desk Tech I

Baltimore, MD

$37.64/hr

Discounts on auto & home insurance and Verizon plans * Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values EEO Statement Mercy ...

DMI

Tier I Technician

Sharonville, OH

$19.25 - $26/hr

About the Opportunity DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed ... Experience supporting mobile devices or working with mobile carriers (e.g., Verizon, AT&T, ...

DMI

$20 - $27/hr

About the Opportunity DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed ... Experience supporting mobile devices or working with mobile carriers (e.g., Verizon, AT&T, ...

DMI

Tier I Technician

Sharonville, OH · On-site

$19.25 - $26/hr

DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed Mobility Services (MMS ... Experience supporting mobile devices or working with mobile carriers (e.g., Verizon, AT&T, ...

DMI

Tier I Technician

$20.50 - $27.75/hr

About the Opportunity DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed ... Experience supporting mobile devices or working with mobile carriers (e.g., Verizon, AT&T, ...

DMI

Tier I Technician

Sharonville, OH · On-site

About the Opportunity DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed ... Experience supporting mobile devices or working with mobile carriers (e.g., Verizon, AT&T, ...

Waterstone at Wellesley

Front Desk Receptionist

Stamford, CT

$16 - $20.50/hr

Verizon Cell phone Discount * Wishbone Pet Insurance Discount * Training and Growth Opportunities ... Candidates must be pleasant, able to work with others and some office experience helpful. * Must be ...

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All JobsVerizon Help Desk Jobs

Verizon Help Desk information

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$12

$23

$33

How much do verizon help desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for verizon help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Verizon Help Desk?

A Verizon Help Desk is a support service provided by Verizon to assist customers with technical issues, account management, and troubleshooting related to Verizon products and services. This includes help with wireless phones, internet connections, billing, and service outages. The Help Desk can be reached through phone, online chat, or in-person at select locations. Representatives are trained to resolve a wide range of issues and escalate complex cases when necessary.

What are the key skills and qualifications needed to thrive as a Verizon Help Desk representative, and why are they important?

To thrive as a Verizon Help Desk representative, you need strong troubleshooting abilities, customer service experience, and a solid understanding of telecommunications, often supported by a high school diploma or relevant technical certifications. Familiarity with ticketing systems, remote desktop support tools, and CRM software is typically required. Excellent communication, patience, and problem-solving skills help you address customer concerns and resolve issues efficiently. These skills are essential for delivering timely technical support and ensuring a positive customer experience.

What are some common challenges faced by Verizon Help Desk professionals, and how can they be managed effectively?

Verizon Help Desk professionals often encounter challenges such as handling high call volumes, troubleshooting diverse technical issues, and maintaining customer satisfaction under pressure. Success in this role typically involves strong communication skills, patience, and the ability to prioritize tasks efficiently. Teamwork is essential, as help desk staff regularly collaborate with technical specialists and escalate complex issues when needed. Staying organized and making use of internal knowledge bases can also help manage the fast-paced environment effectively.

What is the difference between Verizon Help Desk vs Verizon Customer Support Specialist?

AspectVerizon Help DeskVerizon Customer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma; customer service training
Work EnvironmentCall centers, technical support teamsCall centers, customer service departments
Employer & Industry UsageTelecommunications, IT supportTelecommunications, customer service

The Verizon Help Desk primarily focuses on technical troubleshooting and resolving network or device issues, often requiring technical certifications. In contrast, the Verizon Customer Support Specialist emphasizes customer service, billing inquiries, and general support. Both roles operate in similar environments and are essential to Verizon's customer service operations, but they differ in technical complexity and focus.

More about Verizon Help Desk jobs
What cities are hiring for Verizon Help Desk jobs? Cities with the most Verizon Help Desk job openings:
What are the most commonly searched types of Verizon Help Desk jobs? The most popular types of Verizon Help Desk jobs are:
What states have the most Verizon Help Desk jobs? States with the most job openings for Verizon Help Desk jobs include:
What job categories do people searching Verizon Help Desk jobs look for? The top searched job categories for Verizon Help Desk jobs are:
Verizon Help Desk jobs near you
Infographic showing various Verizon Help Desk job openings in the United States as of May 2026, with employment types broken down into 15% Locum Tenens, 25% Full Time, and 60% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Service Desk Coordinator

IT Service Desk Coordinator

Hubbard Construction Company

Winter Park, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Who We Are?
Vinci Construction USA is a full-service asphalt and construction company, capable of handling projects of every size and scope. Our list of services includes roadway construction, railway and bridge construction, asphalt manufacturing and paving, sitework and earthworks development. Every year, we plan and build hundreds of public and privately funded projects safely, successfully, and with an innovative approach to give our clients the greatest possible value for their investment. Vinci Construction USA is a $1.4B company with 3500 employees with (3) delegations including Hubbard Construction, Blythe Construction and Eurovia Atlantic Coast. Vinci Construction USA is part of Vinci Construction (France) which operates in 15 countries worldwide and represents $10.4B in revenue.
The Position
Vinci Construction USA is seeking a Service Desk Coordinator position on the Technology Team in Orlando, FL. The Service Desk Coordinator will be responsible for triaging and managing support tickets (Tier 1-2), providing routine issue support, delivering excellent customer service, communicating professionally with users and vendors, and escalating issues as needed. Required qualifications include a bachelor's degree or equivalent experience and at least one year of technical experience with hardware/software.
Key Duties
  • Create, review and triage support Tier (1-2) tickets on a timely basis. This includes logging all incoming requests and categorizing them appropriately.
  • Provide support for routine issues such as password resets, account unlocks, and other common problems that have been previously identified and documented.
  • Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly.
  • Communicate with users, vendors, and IT in a professional manner
  • Identify issues requiring escalated support and route to the appropriate team or leadership.
  • Otehr duties as assigned.

Education, Experience and Skills.
  • 1 + years of technical experience working with hardware/software
  • Bachelor's degree or Equivalent Experience
  • Ability to utilize an ITSM system for change and incident management
  • Strong interpersonal, organizational and customer service skills

Qualification Requirements
  • To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physical Demands. The following physical demands are representative of those that must be met by a Service Desk Coordinator, to successfully perform the essential functions of this job.
    • Frequent ability to sit for prolonged periods of time;
    • Travel to locations to assist users or deploy systems as needed;
    • Frequent ability to talk and hear, both in person and by telephone;
    • Frequent ability to operate standard office equipment, using hand and arm dexterity;
    • Frequent ability to navigate through office environment, including periodic use of stairs and/or elevator, as needed;
    • Infrequent ability to lift general office documents and materials, up to 10 pounds;
    • Frequent vision abilities required by this job include close vision, distance vision, depth perception, color vision, and the ability to adjust focus.
  • Work Environment. The work environment characteristics described below are representative of those that a Service Desk Coordinator encounters while performing the essential functions of this job.
    • Work generally is performed in an office environment, although periodic visits to construction sites and manufacturing facilities may be required.
    • Noise level in the typical office work environment is quiet.

Company Benefits
  • Company Paid Basic Life Insurance
  • Company Paid Long Term Disability Policy
  • Company Paid Vacation & Holiday Pay
  • Company Paid Parental Leave
  • Company Paid Maternity Leave
  • Company Paid Employee/Family Assistance Program (EAP)
  • Voluntary Medical & Vision Insurance
  • Voluntary Dental Insurance
  • Voluntary Short Term Disability
  • Voluntary Supplemental Term Life
  • Voluntary Accident, Legal, Hospital, Critical Illness Policies
  • 401(k) Plan w/Employer Match
  • Annual Company Stock Purchase Opportunities
  • Discount Partnerships: Verizon, Ford, Perkspot
  • Health and Wellness Benefits, including Monthly Gym/Fitness Incentives

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We promote a Drug-Free Workplace.
Blythe Construction, Inc. - Hubbard Construction Company - Northeast Paving - Sunmount Paving - Virginia Paving Company, are hereby referred to as VINCI CONSTRUCTION USAAccessibility: If you need an accommodation as part of the employment process please contact Human Resources atBlythe Construction, Inc.: Phone: 704-375-8474Hubbard Construction Company: Phone: 407-645-5500Eurovia Atlantic Coast, LLC:Phone: 704-375-8474
VINCI CONSTRUCTION USA is an Equal Opportunity Employer.VINCI CONSTRUCTION USA is committed to providing a fair and equal employment opportunity workplace. All hiring and promotional decisions are made without regard to race, color, religion, sex (including pregnancy), genetic information, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other status that is protected by federal, state, or local law.
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