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It Help Desk Officer Jobs (NOW HIRING)

Shasta Community Health Center

IT Help Desk

Redding, CA · On-site

$22 - $32.50/hr

Description Base Pay: $22.00 - $32.50 JOB SUMMARY Under the supervision of the Technology Support Supervisor, this position is responsible for providing telephone and direct IT help desk support.

United Ag & Turf

IT Help Desk

Woodway, TX · On-site

$16 - $18/hr

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time position working Monday - Friday with occasional Saturdays. This position will be responsible for the ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk - Part-Time Technician Responsibilities * Serve as a professional and competent ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $2 differential for hours worked at night. Location: This position is based at our Service ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 8:00 AM - 5:00 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

LTC

IT Help Desk Technician

Wichita, KS · On-site

Job Title: IT Help Desk Technician Location: On-Site Position Summary: We are seeking a detail-oriented and customer-focused IT Help Desk Technician to provide front-line support for our organization ...

New

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H Compensation Range: $35-44/hr Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA Status: Non Exempt Compensation: $50,000 - $68,000 per year Summary: At Mendocino Farms, we don't ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk - Part-Time Technician Responsibilities * Serve as a professional and competent ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

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It Help Desk Officer information

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$53.3K

$102.5K

How much do it help desk officer jobs pay per year?

As of Jul 20, 2026, the average yearly pay for it help desk officer in the United States is $53,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,500.00 and $60,000.00 per year, depending on experience, location, and employer.

Is helpdesk a good entry level IT job?

A helpdesk role is considered a common entry-level IT job that provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of operating systems, networking, and common software, and can serve as a stepping stone to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects in this role.

What is a helpdesk officer?

A helpdesk officer is an IT professional responsible for providing technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, resolve user inquiries, and often use ticketing systems and remote support tools to ensure smooth IT operations.

What jobs pay 4000 a week without a degree?

An IT Help Desk Officer typically earns less than $4,000 a week, but some high-paying roles like freelance IT consultants, cybersecurity specialists, or network architects can reach or exceed that amount without a formal degree, often requiring specialized certifications and experience. These roles usually involve technical skills, problem-solving, and certifications such as CompTIA or Cisco, and may involve flexible or project-based schedules.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace IT Help Desk Officers. These professionals are still essential for complex issues, customer service, and system management that require human judgment and technical expertise. AI tools serve as support to enhance efficiency but do not eliminate the need for skilled IT staff.

What are IT Help Desk Officers?

IT Help Desk Officers are professionals responsible for providing technical support and assistance to computer users within an organization. They troubleshoot hardware and software issues, answer queries, and ensure that IT systems run smoothly. Their role often involves responding to service requests, diagnosing problems, and guiding users through step-by-step solutions, either remotely or in person. They also help maintain IT documentation and may assist with system updates and installations.

What are some common challenges faced by an IT Help Desk Officer, and how can they be effectively managed?

IT Help Desk Officers often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it's important to prioritize tasks, maintain clear documentation, and continuously update technical knowledge. Building strong communication skills also helps in translating complex technical solutions into user-friendly language, ensuring positive interactions and efficient problem resolution.

What are the key skills and qualifications needed to thrive as an IT Help Desk Officer, and why are they important?

To thrive as an IT Help Desk Officer, you need a solid understanding of computer systems, troubleshooting, and network fundamentals, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with help desk ticketing systems, remote support tools, and common operating systems (Windows, macOS, Linux) is essential. Strong communication, patience, and problem-solving abilities help you interact effectively with users and resolve technical issues efficiently. These skills ensure timely support, minimize downtime, and contribute to overall organizational productivity.
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IT Help Desk Technician

IT Help Desk Technician

iVenture Solutions

Tampa, FL

Full-time

Life, Retirement, PTO

Re-posted 29 days ago

Job description


Our Help Desk Technicians are the best of the best.  Each day we have the privilege of putting smiles on the faces of hundreds of clients.  Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear.  The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses. 
Please note: we are not a recruiter or placement service. 
What you'll be doing as an IT Help Desk Technician:
  • Support Microsoft Windows desktop and server technologies
  • Consult with clients and offer guidance on technology use and best-practices
  • Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
  • Communicate the need for escalation promptly if you are unable to resolve the issue
  • Provide fast and friendly tech support to end-users, IT managers, and C-level executives
  • Typical Week: 85% help desk, 10% server/network support, 5% training/meetings

You are a great IT Help Desk Technician candidate if you have.....
  • Bachelor's Degree, business related field preferred, or equivalent experience
  • Minimum of 1 year experience working in a 50+ user Windows desktop/server environment
  • Well-rounded Microsoft desktop technology experience and user support
  • Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols
  • Motivation and drive to develop yourself personally and professionally
  • Strong communication skills both verbal and written
  • Excellent customer service skills

Perks of working here as an IT Help Desk Technician:
  • WFH Flexibility
  • Focus on Work/Life Balance
  • We match 4% on your 401K 
  • Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
  • Comprehensive benefits package which includes paid life insurance and paid long term disability
  • Peerfit membership - providing free access to many local gyms and studios
  • Paid Maternity, Paternity and foster leave
  • Quarterly employee/family outings 
  • Career Path road mapping 
  • $200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team
  • Real Culture initiatives and recognition, not just pizza parties 
  • 360 degree feedback. You talk, we listen.
  • Mileage reimbursement
  • Super cool technology - virtual lab, paid certifications and training days
  • iVenture is rated by its employees as a "Great Place to Work" and has a strong culture and exceptional core values
Additional Information:
  • Valid driver's license and insurance with reliable transportation.  This position requires infrequent local travel. 
  • Smoking is prohibited at all client sites and iVenture offices
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