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It Help Desk Officer Jobs (NOW HIRING)

United Ag & Turf

IT Help Desk

Woodway, TX · On-site

$16 - $18/hr

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time position working Monday - Friday with occasional Saturdays. This position will be responsible for the ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA Status: Non Exempt Compensation: $50,000 - $68,000 per year Summary: At Mendocino Farms, we don't ...

VPGC, LLC.

IT Help Desk Support

Hinton, VA

$43K - $53K/yr

IT Help Desk Support Location: Hinton, VA 22831 We are seeking a dedicated and knowledgeable IT Help Desk Support professional to join our team in Hinton, VA. The ideal candidate will provide ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full-time position. Schedule: Monday - Friday from 2:00 PM to 10:30 PM Location:

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk - Part-Time Technician Responsibilities * Serve as a professional and competent ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full-time position. Schedule: Monday - Friday from 2:00 PM to 10:30 PM Location:

BC Tech Pro

IT Help Desk

Rolling Meadows, IL · On-site

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready ...

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It Help Desk Officer information

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$53.3K

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How much do it help desk officer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for it help desk officer in the United States is $53,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,500.00 and $60,000.00 per year, depending on experience, location, and employer.

What is an IT Help Desk Officer?

IT Help Desk Officers are professionals responsible for providing technical support and assistance to computer users within an organization. They troubleshoot hardware and software issues, answer queries, and ensure that IT systems run smoothly. Their role often involves responding to service requests, diagnosing problems, and guiding users through step-by-step solutions, either remotely or in person. They also help maintain IT documentation and may assist with system updates and installations.

What are some common challenges faced by an IT Help Desk Officer, and how can they be effectively managed?

IT Help Desk Officers often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it's important to prioritize tasks, maintain clear documentation, and continuously update technical knowledge. Building strong communication skills also helps in translating complex technical solutions into user-friendly language, ensuring positive interactions and efficient problem resolution.

What are the key skills and qualifications needed to thrive as an IT Help Desk Officer, and why are they important?

To thrive as an IT Help Desk Officer, you need a solid understanding of computer systems, troubleshooting, and network fundamentals, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with help desk ticketing systems, remote support tools, and common operating systems (Windows, macOS, Linux) is essential. Strong communication, patience, and problem-solving abilities help you interact effectively with users and resolve technical issues efficiently. These skills ensure timely support, minimize downtime, and contribute to overall organizational productivity.
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Infographic showing various It Help Desk Officer job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,266 per year, or $25.6 per hour.

IT Help Desk

United Ag & Turf

Woodway, TX • On-site

$16 - $18/hr

Full-time

Re-posted 21 hours ago

United Ag & Turf rating

8.3

Company rating: 8.3 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

17th of 733 rated retailers

Job description

United Ag & Turf is a John Deere Dealership with multiple locations across Texas, Oklahoma, Arkansas, and New Mexico. United Ag & Turf serves customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer experience throughout all our locations and departments including parts, sales, service, and transportation.
Position Overview
We are seeking an IT Help Desk technician to join our team! This is a full-time position working Monday - Friday with occasional Saturdays. This position will be responsible for the daily operations of the help desk by providing technical support to users on the company's computer systems and peripherals.
Responsibilities
  • Provides support and service to our employees by responding to inbound phone calls, email, or help desk requests for technical assistance
  • Effectively troubleshoots and repairs PC and peripheral hardware and software issues with minor assistance
  • Accurately diagnose problems with hardware and software on products offered through the dealership and provide solutions, if applicable
  • Maintain a clean work area and perform work in a neat and orderly fashion
  • Complete all documents required in conjunction with work assignments
  • Escalates priority issues and provides communication to the department and management regarding critical system issues
  • Manages and creates user accounts, including new user setup, resetting of passwords and managing locked accounts.
  • Perform preventative maintenance on company devices. (Workstations, Printers, scanners, etc.)
  • Other duties as assigned

*Under the American with Disabilities Act, an employee must be able to perform the essential functions of this position with or without a reasonable accommodation, as well as possess the skills, experience, education and other job-related requirements necessary for the position. If an employee has a disability, the company will engage in an interactive discussion with the employee to determine if a reasonable accommodation that does not create an undue hardship for the company is available.*
Requirements
Experience, Education, Skills and Knowledge
  • Outstanding customer service and communication skills
  • Minimum of a High school Diploma or equivalent. Associate degree in computer technology preferred. Experience can substitute for education
  • Strong knowledge of PCs and related software to effectively assist users with issues
  • Ability to problem solve by using all available resources

Salary Description
$16-$18 an hour depending on experience

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