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It Help Desk Assistant Jobs (NOW HIRING)

Fourteen Foods

Essential Functions: IT Helpdesk Representative (90%): * Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket. * Effectively identifies ...

ford agency

IT Help Desk Technician

Washington, DC

$51K - $82K/yr

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX · On-site

San Antonio Description The IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket ...

Volm Companies

IT Help Desk Technician

Wausau, WI · On-site

$18.19 - $21.83/hr

Job Title: IT Help Desk Technician Reports to: Corporate IT Director Shift: Monday-Friday, during ... Diagnose and resolve hardware and software issues. * Assist users with IT-related questions and ...

Ubertal Inc

IT Help Desk Analyst

Conyers, GA · On-site

Position Title: IT Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode: Onsite Duration: Approximately 10 Months (August 31, 2026 - June 30, 2027) Interview Type: In-Person ...

Enterfusion

IT Help Desk Intern

Orlando, FL · On-site

$18/hr

Requirements WHAT YOU'LL DO: * Assist the IT support team with daily help desk operations, including responding to tickets and resolving technical issues. * Shadow experienced technicians to learn ...

Wachter, Inc.

IT Help Desk

Lowell, AR · On-site

$50K - $75K/yr

We are seeking a tech-savvy skilled problem solver for our IT Help Desk. In this role, you'll be ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Job Summary : eMazzanti Technologies is a leading provider of IT Services looking to expand their eCare Managed Services team. The role involves providing level 1 and level 2 help desk support to ...

AXIS Management Group, LLC

Be Seen First

IT Help Desk Technician

Arlington, VA · On-site

$58K - $70K/yr

We are seeking a Tier 2 IT Help Desk Technician to provide on-site technical support for a Federal ... * Assist with configuration management, patch management, security protocols, group policy objects ...

tilebar11

IT Help Desk - Showrooms

New York, NY

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite ... ID). • Assist with device management and policy enforcement through Microsoft Intune or ...

Community Foundation Services

IT Help Desk

New Bedford, MA · On-site

$24 - $27.25/hr

Lead terminations of employee accounts in all EHR platforms and related integrations * Assist both ... Manage Help Desk tickets in a timely manner and meet all SLA's * Follow-up with employees to ensure ...

Ensign Services

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Swatch Group

IT Help Desk Support

Secaucus, NJ · On-site

The Swatch Group is also a key player in the electronic systems sector. IT Help Desk Support - Information Technology Team * Provide first-level and second-level technical support to retail stores ...

New

Teton Valley Health Care

IT Help Desk

Driggs, ID · On-site

Description Teton Valley Health is looking for an ITS Help Desk Technician to support the staff of ... IT Director. Requirements • Provide periodic and preventative maintenance services based upon ...

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It Help Desk Assistant information

See salary details

$10

$20

$33

How much do it help desk assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for it help desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What does an IT Help Desk Assistant do?

An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.

What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant?

To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.

What are some common challenges faced by IT Help Desk Assistants and how can they be managed?

IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.

What is the difference between It Help Desk Assistant vs IT Support Specialist?

AspectIt Help Desk AssistantIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, remote support
Employer & Industry UsageCorporate, educational, healthcareCorporate, enterprise, technical support
Common Search & ComparisonYesYes

While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.

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What are the most commonly searched types of It Help Desk jobs?

The most popular types of It Help Desk jobs are:

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It Help Desk Assistant jobs near you
Infographic showing various It Help Desk Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

IT Help Desk Analyst

Fourteen Foods

On-site, Remote

Full-time

Posted 11 days ago

Fourteen Foods rating

4.1

Company rating: 4.1 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

102nd of 107 rated fast food restaurants

Job description

NOTE: THIS IS A FULL-TIME POSITION AND WILL BE FULLY ON-SITE AT OUR OFFICE IN FRANKLIN, TN. Candidates must have unrestricted authorization to work in the United States for any employer. This position is not eligible for visa sponsorship, transfer of sponsorship, or relocation assistance.
Position Summary: The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately 90% of the time, is to provide on-demand IT technical assistance for multiple systems and hardware while being customer-oriented to ensure customer success. The other role is to support the business by taking calls on behalf of the Restaurant Advocacy team to support the business from employees who encounter issues at the store level and provide support to escalate or resolve those issues quickly. This position is required to be 100% in office. This position additionally requires on-call on a rotating, regular basis.
Communication and teamwork will be at the center of the role. The Restaurant Advocate and IT Helpdesk teams deal with anxious people who may have critical issues that need to be resolved immediately. The incumbent will have to answer and coordinate email and phone calls in our ticketing system, be an active listener and be able to respond and serve people's needs. The key to success in this position is to be polite, have empathy, and focus on the information that will help resolve the team's problems.
The IT Helpdesk Analyst I is to be the voice of reason and trust as you walk internal customers through troubleshooting to quickly resolve their technical challenges. Provide superior customer service, even during times when the solution timing does not align with the desired timing from the customer. As a Restaurant Advocate Representative, escalation of issues to Subject Matter Experts (SMEs) is crucial to ensure business continuity.
Essential Functions:IT Helpdesk Representative (90%):
  • Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket.
  • Effectively identifies service desk issues and resolves or escalates problems appropriately.
  • Ensures high level of end user satisfaction via superior customer service and verification of issue resolution.
  • Documents incidents and incident resolution in service desk software tickets accurately and thoroughly.
  • Supports the Service desk tools, processes, and vendor relationships as appropriate.
  • Prioritizes work efforts and communicates with business units and end-users.
  • Understands and can troubleshoot hardware and software issues real time to resolve issues related to end user IT equipment and resources.
  • Configures, repairs, & maintains hardware for stores or office users and ships the equipment as necessary.
  • Provides shipping and tracking assistance for all IT equipment.
  • Utilizes basic hand tools to fix hardware or equipment.
  • Helps the team keep workstations and office area clean and organized.
  • Assists with various projects, including with outside departmental members.
  • Participates in the on-call, afterhours schedule to aid stores and office users outside normal business hours.
  • Participates in inventory tracking, counting, and organization.
  • Remotely assists IT Field Services Technicians completing on-site troubleshooting.

Restaurant Advocate Representative (10%):
  • Evaluate what are critical issues needed to keep store running.
  • Answer main phone line for Restaurant Advocate to create critical/urgent tickets.
  • Provide timelines for resolution, communicating to all parties involved throughout lifecycle.
  • Coordinated outside Vendor services performed, follow up.
  • Coordinate areas of expertise with appropriate Subject Matter Experts to resolve issues. These departments include, but are not limited to:
  • Store Operations - store supply, general maintenance/upkeep (trash, landscaping, snow removal, hood service, Uniform Orders, cake supplies, Food Vendor issues, Management of TUAU submissions and response, DQ cakes.com
  • Financial Data and Reporting - SPLH sales forecasting, Par Levels, Power BI scorecard reporting, Deposit issues, Bank concerns, Ceridian clock-in issues, Data Central inventory issues (critical counts, EOM inventory)
  • Marketing - POP, signage (building, reader boards, highway signs, coupons, PLU #'s, Fundraising
  • Human Resources- payroll questions, Ceridian questions, Benefits inquiries, Employee injuries and work comp claims, employee relations

Qualifications:
  • Proven experience as a help desk technician or other customer support role.
  • A minimum of 3 years working in a help desk environment.
  • Tech savvy with working knowledge of office automation production, databases, and remote control.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • AA/AS in IT or Computer Science or relevant field experience.
  • CompTIA A+, Net+, Security+, and other similar certifications are a plus, but not required.
  • Must have excellent customer service, communication, and employee relations skills and be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.

Competencies:
  • Customer Service
  • Communication Skills
  • Ability to learn quickly
  • Troubleshooting/problem-solving skills
  • Ability to work well under pressure
  • Adaptability
  • Teamwork skills

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