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It Help Desk Assistant Jobs (NOW HIRING)

BC Tech Pro

IT Help Desk

Buffalo, NY

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX

San Antonio Description The IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket ...

Epiphany Dermatology

IT Help Desk Technician

Austin, TX · On-site

S. We are looking for a service-oriented, motivated individual to join us as an IT Help Desk Technician to accomplish this mission. With ambitions to increase our reach over the next four to five ...

RAIZ FEDERAL CREDIT UNION

IT Help Desk

El Paso, TX

$17.34 - $26.01/hr

Information technology Helpdesk team members are the first line of contact for all team members and ... Strong customer service skills with the willingness to assist others. * Must have excellent ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX · On-site

San Antonio Description The IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket ...

University of Portland

Help Desk Assistant

Portland, OR · On-site

$16.30/hr

Position Details Position Information Job Title Help Desk Assistant Department Technical Services ... Ability to use a wide variety of technology including but not limited to: Apple OS, Microsoft ...

BC Tech Pro

IT Help Desk

San Diego, CA · On-site

$24.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

TalentBridge

Junior IT Help Desk Support

Saint Louis, MO · On-site

Junior IT Help Desk Support A large enterprise organization in the St. Louis market is seeking a ... Perform identity verification for support requests * Assist with network account support including ...

BC Tech Pro

IT Help Desk

Iuka, MS · On-site

$20.50/hr

Perform all assigned desk-side support activities * Display outstanding technical and professional ... Information

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Job Opportunity At eMazzanti Technologies eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provide level 1 and level 2 help desk ...

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It Help Desk Assistant information

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$10

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How much do it help desk assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for it help desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant, and why are they important?

To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.

What are some common challenges faced by IT Help Desk Assistants and how can they be managed?

IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.

What does an IT Help Desk Assistant do?

An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.

What is the difference between It Help Desk Assistant vs IT Support Specialist?

AspectIt Help Desk AssistantIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, remote support
Employer & Industry UsageCorporate, educational, healthcareCorporate, enterprise, technical support
Common Search & ComparisonYesYes

While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.

More about It Help Desk Assistant jobs
What cities are hiring for It Help Desk Assistant jobs? Cities with the most It Help Desk Assistant job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most It Help Desk Assistant jobs? States with the most job openings for It Help Desk Assistant jobs include:
It Help Desk Assistant jobs near you
Infographic showing various It Help Desk Assistant job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 93% Full Time, 2% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

IT Help Desk Technician

NOLA Public Schools

New Orleans, LA

Full-time

Posted 6 days ago

Job description

NOLA Public Schools Vision
The vision of the NOLA Public Schools is that every student receives a high-quality education that fosters their individual capabilities, while ensuring that they thrive, achieve physical and mental wellness, and are prepared for civic, social, and economic success. 

Position Summary
The IT Help Desk Technician will support all site technology including but not limited to; user access, network trouble reports, and technical hardware/software trouble reports and IT Support management. This position will work with the Information Technology Help Desk Coordinator to acquire a clear understanding of the district’s vision for user support and technology needs.  Additionally, this individual will develop a working knowledge of the technology package, network, hardware and software available at NOLA-PS.  
Essential Duties and Responsibilities
  • Provides end-user support in an effort to resolve hardware and software in a timely and professional manner;  
  • Responds to help desk tickets and queries through the district’s help desk system and updates ticket statuses accordingly;   
  • Assists with the re-imaging of the district’s hardware and software for continuous use;  
  • Assists with maintaining inventory of the district’s equipment;  
  • Provides one-on-one user training on a variety of technology issues;  
  • Develops user capacity to self-diagnose troubles and submit well-articulated trouble reports;  
  • Maintain an accurate inventory of site assets as well as proper documentation for assets removal  
  • Prepares a monthly report regarding frequent troubles and suggest operational changes or supports that are needed to reduce frequent help desk tickets.  
  • Attends appropriate trainings, conferences, and meetings so as to facilitate adequate knowledge of the environment and its changes to proactively manage assigned tasks;
  • Performs other duties as required.  
Educational Background 
  • Associate’s degree or 48 hours of college credited hours required; 
  • Minimum of three years of experience working in help desk, network set-up, and troubleshooting; 
  • Demonstrated computer competency in a wide spectrum of functions such as Microsoft Office Suite, Outlook, Windows, and Munis. 
Other Knowledge, Skills, and Abilities
  • Excellent written and oral communications; 
  • Ability to troubleshoot basic networking issues; 
  • Ability to provide support to all levels in the district; 
  • Ability to work well with technical and non-technical users; 
  • Excellent organizational and detail oriented skills; 
  • Excellent conflict resolution and time-management skills. 
Salary Offers
Our salary offers reflect a commitment to equity and transparency. Each offer is determined by education, years of experience, and alignment with compensation across similar roles within the district.

Work Environment
Listed below are key points regarding environmental demands and the work environment of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.   
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the workday; 
- Required to exert physical effort in handling objects more than 30 pounds rarely; 
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals) rarely; 
- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; 
- Normal setting for this job is an office/school setting.     

Performance Evaluation
The employee will be evaluated based on the above position using either two methods: via COMPASS or a NOLA-PS evaluating instrument. If the employee holds an Educational Leadership certification, he/she will be evaluated via COMPASS to ensure renewal of certification.

EEOC Statement
NOLA Public Schools is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.