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It Helpdesk Assistant Jobs (NOW HIRING)

Porsche Audi Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Nystrom & Associates

IT Helpdesk Manager

New Brighton, MN · Hybrid

$110K - $125K/yr

As a IT Helpdesk Manager at Sagent Behavioral Health, you willoversee the daily operations of the IT helpdesk team, ensuring timely, high-quality technical support for all end users. This role is ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

The Atlas Group

IT Helpdesk Technician

Wichita, KS · On-site

Overview The IT Helpdesk Technician provides technical support and assistance to end-users ... . Assist with system upgrades, patch management, and hardware deployments. Escalate complex ...

Great Hire

IT Helpdesk Support Specialist

Carson, CA

IT Helpdesk Support Specialist We are seeking a reliable and customer-focused IT Helpdesk Support ... This role will assist with resolving technical issues, onboarding new users, and helping the team ...

Podium

IT Helpdesk Intern

Lehi, UT · On-site

$14 - $18.75/hr

As an IT Helpdesk Intern , you will gain hands-on experience by assisting our core support teams ... Front-Line Support: Assist in providing technical support to Podium employees and contractors via ...

Ledgebrook

IT/Helpdesk Supervisor

About the Role The IT Helpdesk Supervisor is responsible for leading and scaling day-to-day IT support operations in a fast-paced startup environment. Working closely with the Head of IT, this role ...

amphenol

IT HelpDesk Technician

Allen, TX · On-site

Role Overview Amphenol Fiber Systems International (AFSI) is seeking a IT HelpDesk Technician who leverages automation to drive efficiency. You will be responsible for the stability and security of ...

Golden Hippo

IT Helpdesk Technician

Los Angeles, CA

We're Looking For An: IT Helpdesk Technician Location: Hybrid (Woodland Hills, CA) What You'll Be ... Manage the local ticket system and assist with tickets. * Setup new hires/terminations. This ...

SDH Systems

IT Helpdesk

Des Moines, IA

$20/hr

Job Title: Service Desk Location: DesMoines, IA Rate: $20.00/Hour W-2 Interview Process: Video (2 Rounds) Work Schedule: Onsite * Service Desk

Fehr & Peers

IT Helpdesk Technician

Los Angeles, CA · On-site

$60K - $72K/yr

Deploy, manage, and assist in the maintenance and/or diagnosis and repair of IT devices, including ... provide IT support Qualifications * 2-3 years of IT help desk or desktop support experience

Touchmark

IT Helpdesk Technician

West Slope, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid ... assist with password resets, MFA enrollment, account unlocks, mailbox access, and collaboration ...

Touchmark

IT Helpdesk Technician

Portland, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid ... assist with password resets, MFA enrollment, account unlocks, mailbox access, and collaboration ...

Golden Hippo

IT Helpdesk Technician

Los Angeles, CA · On-site

We're Looking For An: IT Helpdesk Technician Location: Hybrid (Woodland Hills, CA) What You'll Be ... Manage the local ticket system and assist with tickets. * Setup new hires/terminations. This ...

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All JobsIt Helpdesk Assistant Jobs

It Helpdesk Assistant information

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$10

$20

$33

How much do it helpdesk assistant jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for it helpdesk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

An IT Helpdesk Assistant typically does not earn $10,000 a month without significant experience or specialized certifications. High-paying roles in tech, such as software developers, cybersecurity specialists, or cloud engineers, often require technical skills and certifications but can reach or exceed that income level with experience. Most jobs paying $10,000 monthly generally demand advanced skills, experience, or education in the field.

What is the difference between It Helpdesk Assistant vs IT Support Technician?

AspectIt Helpdesk AssistantIT Support Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced
Work EnvironmentHelpdesk, office-based, remote supportOn-site troubleshooting, technical support
Job ResponsibilitiesResponding to user queries, basic troubleshootingDiagnosing and fixing hardware/software issues
Industry UsageCommon in corporate and educational settingsUsed across various industries requiring technical support

While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace IT Helpdesk Assistants. These professionals are still essential for complex issues, customer service, and system management that require human judgment and technical expertise. AI tools serve as support to enhance efficiency but do not eliminate the need for skilled IT helpdesk staff.

What is the role of a help desk assistant?

A help desk assistant provides technical support to users by troubleshooting hardware, software, and network issues. They often respond to support tickets, assist with system setup, and document solutions, typically using help desk software and possessing basic IT skills. The role requires strong communication skills and may involve working in a help desk or IT support environment.

What does an IT Helpdesk Assistant do?

An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior IT consultants, project managers, or freelance cybersecurity experts, often requiring advanced skills, certifications, and extensive experience. These positions are usually project-based, involve high-level responsibilities, and may require working in high-demand industries or consulting environments.

What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?

IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant, and why are they important?

To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.
More about It Helpdesk Assistant jobs
What cities are hiring for It Helpdesk Assistant jobs? Cities with the most It Helpdesk Assistant job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most It Helpdesk Assistant jobs? States with the most job openings for It Helpdesk Assistant jobs include:
What job categories do people searching It Helpdesk Assistant jobs look for? The top searched job categories for It Helpdesk Assistant jobs are:
It Helpdesk Assistant jobs near you
Infographic showing various It Helpdesk Assistant job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 7% Part Time, and 6% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

IT Helpdesk Technician

The Atlas Group

Phoenix, AZ

Full-time

Posted 4 days ago

Job description

Overview

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to business operations. In addition to managing service requests and troubleshooting system problems, this role provides cross-functional support to various departments to ensure daily operational success.

Responsibilities
  • Provide Tier 1 and Tier 2 technical support via phone, email, ticketing system, and in person.
  • Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.
  • Support enterprise and administrative office applications, including ERP, PLM, CAD, document management, and business productivity tools.
  • Provide technical and operational support to various departments (e.g., HR, Finance, Operations, Engineering) to ensure efficient system usage and workflows.
  • Manage user accounts, permissions, and access controls in Active Directory and related systems.
  • Install, configure, and maintain Windows and macOS systems and approved software platforms.
  • Assist with onboarding and offboarding processes, including equipment setup and user provisioning.
  • Maintain and update IT documentation, knowledge base articles, and asset inventories.
  • Ensure compliance with cybersecurity and regulatory standards (e.g., NIST, CMMC, ITAR, as applicable).
  • Assist with system upgrades, patch management, and hardware deployments.
  • Provide training and guidance to end-users on systems, applications, and best practices.
  • Collaborate with cross-functional teams to support operational and technical needs.
  • Perform administrative and coordination tasks, including documentation, reporting, data entry, and internal process support.
  • Support continuous improvement of business processes and workflows through effective use of technology.
  • Coordinate with vendors for issue resolution, procurement, and service requests.
  • Monitor system performance and escalate complex issues to senior IT staff or vendors as needed.
  • Actively supports crossdepartment needs
Qualifications
  • Bachelor's degree in computer science, Information Technology, Software Engineering, or a related field (or equivalent experience).
  • 3-5+ years of experience in helpdesk, system support, preferably in a manufacturing environment.
  • Proven experience in technical support or desktop support roles with a strong understanding of computer management and troubleshooting.
Employment Type: FULL_TIME

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