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It Helpdesk Assistant Jobs (NOW HIRING)

RAM Aerospace

IT Helpdesk Intern

Saint George, UT

$13.25 - $17.75/hr

Working under the supervision of the IT team, you will assist with day-to-day helpdesk requests, workstation setup, hardware deployment, and inventory management. This part-time role is a great fit ...

Arthur Lawrence

IT HELPDESK TECHNOLOGIST

Dallas, TX · On-site

Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

Rimkus

IT Helpdesk Technician

Houston, TX · On-site

The IT Helpdesk Technician provides frontline technical support to Rimkus employees across the ... Follow established IT support procedures, standards, and security policies. * Assist with new ...

Arthur Lawrence

IT Helpdesk Technologist

Dallas, TX · On-site

Arthur Lawrence is looking for an IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Ontic

IT Helpdesk Support Technician

Creedmoor, NC · On-site

Our team is looking for an experienced IT Helpdesk Support Technician to join them. You will report ... * Assist with user account provisioning, access controls, and Active Directory management

US Tech Solutions

IT Helpdesk Technician

Seattle, WA · On-site

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

Zones, LLC

IT Helpdesk Technician

Boston, MA · On-site

$30/hr

M-F 8-5pm The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This position will provide customer-friendly assistance to end-users experiencing difficulty using IT ...

Bartlett, Pringle & Wolf, LLP

Be Seen First

IT Helpdesk Technician

Santa Barbara, CA · On-site

$75K - $90K/yr

... Assist with email issues including connectivity, configuration, and functionality problems ● ... IT support for new team members Documentation & Knowledge Management ● Create and update help ...

New

Summit Line Construction

IT Helpdesk Analyst

Provo, UT · On-site

... assist applications. * Assist with individual and group orientation training in technology ... Participate in the effective operations of the Information Technology (IT) Department. * Provide ...

Jo-Carroll Energy

IT Helpdesk Specialist

Elizabeth, IL · On-site

Information Technology Help Desk Support * Provide Tier 2 technical assistance and incident resolution to all JCE Co-op employees and members. * Troubleshoot basic network issues such as login or ...

Quanta Services

IT Helpdesk Analyst

Provo, UT · On-site

... Assist with individual and group orientation training in technology equipment, along with ... For additional information or if reasonable accommodation is needed to participate in the job ...

Tecbomo

IT Helpdesk Support Specialist

California, MD · On-site

The IT Helpdesk Support Specialist serves as the primary point of contact for technical assistance ... Monitor security alerts, manage antivirus/endpoint detection and response (EDR) agents, and assist ...

JO CARROLL ENERGY

IT Helpdesk Specialist

Elizabeth, IL · On-site

Information Technology Help Desk Support * Provide Tier 2 technical assistance and incident resolution to all JCE Co-op employees and members. * Troubleshoot basic network issues such as login or ...

Jo-Carroll Energy

IT Helpdesk Specialist

Elizabeth, IL · On-site

Information Technology Help Desk Support * Provide Tier 2 technical assistance and incident resolution to all JCE Co-op employees and members. * Troubleshoot basic network issues such as login or ...

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It Helpdesk Assistant information

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How much do it helpdesk assistant jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for it helpdesk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What does an IT Helpdesk Assistant do?

An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant?

To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?

IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.

What is the difference between It Helpdesk Assistant vs IT Support Technician?

AspectIt Helpdesk AssistantIT Support Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced
Work EnvironmentHelpdesk, office-based, remote supportOn-site troubleshooting, technical support
Job ResponsibilitiesResponding to user queries, basic troubleshootingDiagnosing and fixing hardware/software issues
Industry UsageCommon in corporate and educational settingsUsed across various industries requiring technical support

While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.

Is a helpdesk assistant a stressful job?

A helpdesk assistant role can be stressful due to the need to handle multiple technical issues quickly and communicate effectively with users. The job often involves managing high call volumes, troubleshooting problems, and working under time pressure, which can contribute to stress levels. However, stress varies depending on the work environment, workload, and individual skills.

Is helpdesk a good entry level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.

What cities are hiring for It Helpdesk Assistant jobs?

Cities with the most It Helpdesk Assistant job openings:

What are the most commonly searched types of It Helpdesk jobs?

The most popular types of It Helpdesk jobs are:

What states have the most It Helpdesk Assistant jobs?

States with the most job openings for It Helpdesk Assistant jobs include:

What are popular job titles related to It Helpdesk Assistant jobs?

For It Helpdesk Assistant jobs, the most frequently searched job titles are:

It Helpdesk Assistant jobs near you
Infographic showing various It Helpdesk Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

IT Helpdesk Intern

Saint George, UT

RAM Aerospace
See more jobs at RAM Aerospaceexternal

$13.25 - $17.75/hr

Part-time, Internship

Posted 21 days ago

Job description

Description


RAM Aerospace has been powering flight and space exploration since 1975, delivering precision solenoids, valves, actuators, LVDTs, and RVDTs for commercial, defense, and space applications. Operating from facilities in St. George, Utah and Valencia, California, we build mission-critical components that the world's leading aerospace programs depend on. Join a team that builds the future of aerospace, on time, with excellence. Your career takes off here!


As an IT Helpdesk Intern at RAM Aerospace, you will gain hands-on experience supporting the technology that keeps our engineering and manufacturing teams running. Working under the supervision of the IT team, you will assist with day-to-day helpdesk requests, workstation setup, hardware deployment, and inventory management. This part-time role is a great fit for a student looking to build real-world IT support experience in a fast-paced, technical environment.


Duties and Responsibilities

  • Helpdesk & Support: Assist with basic helpdesk tickets, workstation setup, and hardware deployment under the guidance of the IT team, helping resolve routine requests efficiently and accurately.
  • Inventory & Documentation: Support IT inventory tracking and maintain accurate documentation of equipment, tickets, and support activities.
  • General IT Support: Assist with other entry-level IT support tasks as assigned, gaining exposure to the broader responsibilities of the IT department.

Requirements

  • Legal: Must be able to pass a comprehensive criminal background check and drug screening.
  • ITAR: Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum (due to ITAR requirements).
  • Currently pursuing a degree in Information Technology, Computer Science, or a related field.
  • Basic understanding of computer hardware, software, and troubleshooting fundamentals.
  • Strong communication skills and a customer service mindset.
  • Ability to commit to a consistent part-time schedule.
  • Eager to learn, detail-oriented, and comfortable working under supervision in a fast-paced environment.


EEO (Equal Employment Opportunity)


RAM Aerospace is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. In addition, it is the policy of RAM Aerospace to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.


We welcome former military and law enforcement applicants!


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