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It Helpdesk Assistant Jobs (NOW HIRING)

City of New York

IT Helpdesk Representative

Manhattan, NY · On-site

$70K - $80K/yr

The Department of Probation is seeking a skilled and motivated IT Helpdesk Specialist to join our dynamic IT team. The ideal candidate will have a passion for technology, excellent problem-solving ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$64K - $128K/yr

... assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN ... IT Helpdesk support. - 2+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

SlingShot Connections

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IT Helpdesk Technician

Salinas, CA · On-site

$25 - $28/hr

Has 3+ years of technical support, help desk, or IT support experience (preferred) * Has experience ... Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint * Assist ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

... help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards Create and maintain IT documentation and knowledge base articles for ...

NextHop AI

IT Helpdesk Engineer

Santa Clara, CA · On-site

$90K - $120K/yr

About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to join our growing team. This role is pivotal in designing, implementing, and maintaining our ...

Larkin Community Hospital

IT Helpdesk Clerk

Miami, FL · On-site

Escalate more complex technical issues to the appropriate IT teams. * Assist with minimal hands-on ... Basic understanding of IT systems, hardware, and software. * Experience with ticketing systems and ...

childcenterny

IT Helpdesk Support

Forest Hills, NY

Own and manage the help desk ticket queue * Escalate unresolved or advanced technical issues to senior IT staff * Coordinate deployment and setup of IT equipment * Perform onboarding and offboarding ...

childcenterny

IT Helpdesk Support

Forest Hills, NY

Own and manage the help desk ticket queue * Escalate unresolved or advanced technical issues to senior IT staff * Coordinate deployment and setup of IT equipment * Perform onboarding and offboarding ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

If you don't just "tolerate" people but genuinely love them -- if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan -- then read on. Reasons NOT ...

Constellation West

IT HELPDESK SPECIALIST

Ashburn, GA · On-site

$65 - $95/hr

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT HELPDESK SPECIALIST Full Time ...

Synchronicity, Inc.

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IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

Associate degree in Information Technology or related field preferred. · 1-2 years of experience in help desk or IT support roles. · Strong troubleshooting skills and knowledge of Windows, macOS ...

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It Helpdesk Assistant information

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How much do it helpdesk assistant jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for it helpdesk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What does an IT Helpdesk Assistant do?

An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant?

To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?

IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.

What is the difference between It Helpdesk Assistant vs IT Support Technician?

AspectIt Helpdesk AssistantIT Support Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced
Work EnvironmentHelpdesk, office-based, remote supportOn-site troubleshooting, technical support
Job ResponsibilitiesResponding to user queries, basic troubleshootingDiagnosing and fixing hardware/software issues
Industry UsageCommon in corporate and educational settingsUsed across various industries requiring technical support

While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.

Is a helpdesk assistant a stressful job?

A helpdesk assistant role can be stressful due to the need to handle multiple technical issues quickly and communicate effectively with users. The job often involves managing high call volumes, troubleshooting problems, and working under time pressure, which can contribute to stress levels. However, stress varies depending on the work environment, workload, and individual skills.

Is helpdesk a good entry level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.

What cities are hiring for It Helpdesk Assistant jobs?

Cities with the most It Helpdesk Assistant job openings:

What are the most commonly searched types of It Helpdesk jobs?

The most popular types of It Helpdesk jobs are:

What states have the most It Helpdesk Assistant jobs?

States with the most job openings for It Helpdesk Assistant jobs include:

It Helpdesk Assistant jobs near you
Infographic showing various It Helpdesk Assistant job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

IT Helpdesk Representative

City of New York

Manhattan, NY • On-site

$70K - $80K/yr

Full-time

Re-posted 13 days ago

City Of New York rating

7.2

Company rating: 7.2 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

623rd of 848 rated public administrative organizations

Job description

Company Description
Job Description
The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging with people under court-mandated community supervision. Through innovative partnerships with people and organizations throughout New York City, DOP provides opportunities for those on probation to access services and opportunities that positively impact their life trajectory. Following the best current data on "what works," staff at DOP engage in meaningful relationships with those on probation to enhance community safety and decrease recidivism.
The Department of Probation is seeking a skilled and motivated IT Helpdesk Specialist to join our dynamic IT team. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a commitment to providing exceptional customer service. Responsibilities include, but are not limited to, the following:
-Under general direction, with wide latitude for independent initiative and judgment, provide technical assistance, service functions, and administrative tasks in maintaining, troubleshooting, repairing, or replacing computer/software components for DOP staff.
-Annotate and monitor inquiries and service requests.
-Provide technical support and troubleshooting for hardware, software, and network issues.
-Respond to and resolve user inquiries via phone, email, or in-person.
-Document and track all support requests and resolutions in the helpdesk system.
-Maintain and update technical documentation and user guides.
-Collaborate with other IT team members to address complex issues and improve overall IT services.
-Provide training and support to end-users on various IT systems and applications.
-Follow call and email "scripts" when handling different topics and respond with updates in a timely manner.
-Generate service requests and work orders to resolve computer, software and network issues and track time spent on completion.
-Maintain accurate documentation of communication on service requests and work orders performed.
-Check indicators and determine the proper functioning of equipment to resolve hardware and software issues.
-Follow standard operating procedures and policies as directed by management.
-Create e-mail templates and draft user tutorials. Create and update reports and spreadsheets and other data-entry tasks.
*Maximum salary is not guaranteed.
COMMUNITY ASSOCIATE - 56057
Qualifications
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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