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It Helpdesk Manager Jobs (NOW HIRING)

Momentus Space LLC

IT Helpdesk Analyst

San Jose, CA · On-site

$85K - $100K/yr

JOB SUMMARY Momentus is seeking an IT Helpdesk Analyst to support our rapid growth and mature our ... Ability to work independently in a fast-paced environment while managing multiple projects ...

Graham Corporation

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Job Title: IT/Helpdesk Specialist Reports To: Sr. IT Manager Division/Department: IT Department Level of Work: I Position Summary: The Helpdesk Specialist will be the first point of contact for all ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

... Manage offboarding processes for departing employees Prepare and ship laptops and equipment to ... help enforce IT security policies, handling sensitive data responsibly in line with company and ...

Vitron Manufacturing

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IT Helpdesk Technician

Phoenix, AZ · On-site

$50K - $59K/yr

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end ... In addition to managing service requests and troubleshooting system problems, this role provides ...

BGBx

Helpdesk Manager

Boston, MA · Hybrid

$75K - $105K/yr

Helpdesk Manager Position Overview The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology ...

Synchronicity, Inc.

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IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

... help desk or IT support roles. · Strong troubleshooting skills and knowledge of Windows, macOS ... manage multiple tasks and adapt in a fast-paced environment · Understanding of issue ...

The E Group

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IT Helpdesk Technician

Birmingham, AL · On-site

$23 - $29.50/hr

Thorough knowledge of information technologies and an understanding of infrastructure and ... Ability to manage multiple tasks and multiple priorities * Ability to make decisions with little or ...

New

J. F. Ahern Co.

Intern - IT HelpDesk

Fond Du Lac, WI · On-site

$14.75 - $19.75/hr

We have an exciting opportunity for a Intern - IT HelpDesk located in Fond du Lac, WI. How you will contribute: You will work independently on delegated tasks under the direction of Support ...

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It Helpdesk Manager information

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$37.5K

$83.8K

$124.5K

How much do it helpdesk manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for it helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
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It Helpdesk Manager jobs near you
IT Helpdesk Technician

IT Helpdesk Technician

Xona Space Systems, Inc

Burlingame, CA • On-site

$70K - $90K/yr

Full-time

Posted 18 days ago

Job description

Xona is the navigational intelligence company bringing real-time, centimeter-level certainty to any device, anywhere on Earth.
With Pulsar - the world's most advanced PNT satellite infrastructure in Low Earth Orbit - Xona will offer a future-proof, backwards-compatible global positioning system optimized for absolute precision, superior power, and robust protection.
Overview
We're looking for a Helpdesk Technician (Tier 1 & Tier 2) to provide exceptional technical support across our growing organization. You'll be the first point of contact for employees seeking IT assistance, supporting a hybrid Windows, Linux, and cloud-based environment while helping ensure a seamless technology experience for the entire company.
Working closely with our System Administrator, Network Engineer, and broader IT team, you'll troubleshoot hardware, software, networking, and identity-related issues, escalate complex problems when appropriate, and help improve internal IT operations as we continue to scale. This role is ideal for someone who enjoys solving technical challenges, providing outstanding customer service, and creating a positive support experience for employees in a fast-paced startup environment.
What You'll Do
  • Serve as the primary point of contact for employee IT support requests, delivering timely Tier 1 and Tier 2 technical assistance.
  • Provide exceptional customer service by delivering friendly, responsive, and professional technical support to employees across the organization.
  • Troubleshoot and resolve hardware, software, operating system, networking, and account-related issues across Windows, Linux, and cloud environments.
  • Clearly communicate technical concepts to non-technical users, setting expectations and providing updates throughout the support process.
  • Manage employee onboarding and offboarding, including laptop provisioning, account creation, permissions, software deployment, and documentation.
  • Deploy, configure, maintain, and troubleshoot company laptops, desktops, peripherals, and mobile devices.
  • Own IT asset inventory, lifecycle management, and equipment tracking to ensure accurate records and compliance.
  • Manage and prioritize the IT ticket queue based on business impact, urgency, and service-level expectations.
  • Create and maintain internal documentation, troubleshooting guides, and knowledge base articles to improve support efficiency.
  • Assist with endpoint management, software deployments, system updates, and basic automation using PowerShell and Bash.
  • Partner with the broader IT team on infrastructure improvements, security initiatives, and ongoing technology projects.
  • Continuously identify opportunities to improve the employee IT experience, streamline support processes, and enhance overall IT service delivery.
Required Qualifications
  • 2+ years of experience in IT Helpdesk, Desktop Support, or Technical Support within a small to mid-sized organization.
  • Strong troubleshooting and diagnostic skills across hardware, operating systems, software, and user account management.
  • Experience supporting Microsoft Windows environments, including Microsoft Entra ID (Azure AD) and/or Active Directory.
  • Working knowledge of Linux operating systems and basic Linux administration.
  • Basic scripting experience with PowerShell and Bash for troubleshooting and automation.
  • Excellent interpersonal and communication skills, with the ability to support both technical and non-technical employees.
  • Strong organizational and time management skills, with the ability to prioritize multiple requests in a fast-paced environment.
  • A collaborative, customer-first mindset with a passion for helping others succeed.
Preferred Qualifications
  • Industry certifications such as CompTIA A+, Network+, Cisco CCNA, or similar.
  • Experience supporting macOS environments.
  • Experience with Microsoft Intune or other Mobile Device Management (MDM) solutions.
  • Familiarity with identity and access management, endpoint security, and device compliance.
  • Experience working in a high-growth startup or rapidly scaling technology company.
  • Experience with IT ticketing systems, knowledge base platforms, and IT asset management tools.

For U.S. Roles: To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States (i.e. Green Card holder), or other protected individual as defined by 8 U.S.C. 1324b(a)(3).
For U.K. Roles: To comply with U.K. regulations, this role requires Baseline Personnel Security Standard (BPSS) checks, and successful candidates must be eligible to obtain UK Security Clearance (SC).
For Canada Roles: Successful candidates must obtain and hold a security clearance at the reliability status level, and pass security assessment for the Canadian Controlled Goods Program (CGP) and ITAR.
We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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