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It Helpdesk Manager Jobs (NOW HIRING)

Ontic

IT Helpdesk Support Technician

Creedmoor, NC · On-site

Communicate effectively with all levels of management and staff, both technical and non-technical ... Potential participation in on-call rotation As a IT Helpdesk Support Technician, you will:

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Wegner CPAs

IT Helpdesk Technician

Madison, WI · On-site

Position Mission: The IT Help Desk Technician will provide support to coworkers of Wegner ... Manage IT tickets by responding to requests, updating tickets, and escalating when necessary.

Sono Bello

Intern- IT Helpdesk

Bellevue, WA · On-site

$20/hr

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on ...

Fehr & Peers

IT Helpdesk Technician

Los Angeles, CA · On-site

$60K - $72K/yr

Deploy, manage, and assist in the maintenance and/or diagnosis and repair of IT devices, including ... provide IT support Qualifications * 2-3 years of IT help desk or desktop support experience

EOS

IT Helpdesk Technician

Chicago, IL · On-site

Familiarity with IT service management (ITSM) and helpdesk software is a plus. The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional ...

Golden Hippo

IT Helpdesk Technician

Los Angeles, CA

We're Looking For An: IT Helpdesk Technician Location: Hybrid (Woodland Hills, CA) What You'll Be ... Manage the local ticket system and assist with tickets. * Setup new hires/terminations. This ...

Touchmark

IT Helpdesk Technician

Beaverton, OR

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid ... management, or basic scripting/PowerShell exposure preferred • Experience supporting users in ...

Vitron Manufacturing

Be Seen First

IT Helpdesk Technician

Phoenix, AZ · On-site

$50K - $59K/yr

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end ... In addition to managing service requests and troubleshooting system problems, this role provides ...

Utilitra

IT Helpdesk Technician I

Edwardsville, IL · On-site

$50K - $60K/yr

Job Title: IT Help Desk Technician I Status: Full-time/Exempt Reports to: Senior IT Manager Work Schedule : M-F (flexible hours) Compensation: $50,000-60,000 per year This pay range encompasses ...

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$83.8K

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How much do it helpdesk manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for it helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
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It Helpdesk Manager jobs near you

IT Helpdesk Technician

Community Association for Preschool Education, Inc

Livermore, CA • On-site

$35/hr

Part-time

Posted 20 days ago

Job description

Job Type
Part-time
Description
CAPE, Inc. has a wonderful opportunity for an IT Help Desk Technician- Temporary Part Time
• Position is Non-Exempt, Full Time (40 hours/week), temp to hire
• Pay Rate: Commensurate with related-experience and qualifications, up to $35.00/hour
• Eligible for paid sick days; not eligible for group benefit plans
• Reports to Executive Director
Agency Overview:
CAPE, Inc. headquarters is in Livermore, and provides early childhood education services (Head Start and Early Head Start preschool programs) in Livermore, Dublin, Pleasanton, and Hayward areas. CAPE offers a cohesive environment for passionate people who want to make a significant contribution to early childhood education, social/emotional development, and early childhood mental health.
Position Overview: The IT Helpdesk Technician provides a combination of customer support and technical assistance to staff onsite at all CAPE locations and/or remote.
The IT Helpdesk Technician typically has a wide range of responsibilities, which can include, but are not limited to the following:
• Provides technical support to users by researching and answering questions, troubleshooting problems, maintaining workstation, operating system, and LAN performance at all sites/centers
• Detect, diagnose, and resolve application issues
• Monitor, improve system performance by identifying problem/s and recommending changes
• Troubleshoot, identify issues, recommend solutions to ensure consistent productivity and minimize downtime with effective internet and/or Wi-Fi connectivity at all sites/centers
• Set-up systems, computer hardware, software, software updates, networks, printers, scanners, etc.
• Set-up of new hires' desktop computer or laptop, email account, LAN connectivity to printers, scanners, server, etc.
• Maintenance of email accounts/directories (add new hires, delete/deactivate and/or redirect terminated employees' email account, etc.)
• All other duties as assigned and required.
Requirements
Experience, Qualifications and Requirements
• Three+ years prior IT and/or systems administration experience
• High school diploma/GED, certification and/or some college preferred.
• Must have a clean driving record (DMV print-out required).
• Acute system administration, computer skills, familiarity with MS Word/Window
• Problem solving and organizational skills
• Project management skills
• Effective verbal and written communication skills
• Operating systems, phone skills
• Excellent customer service and follow-through
• Confidentiality and Quality focused
• PC proficiency
• Bi-lingual skills desirable
• Experience with ethnic and cultural diversity
Physical Demands:
• While preforming the duties of this job, the employee is regularly required to stand, walk, sit, use hands and fingers; handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel crouch, or crawl; talk or hear, and taste or smell.
• Ability to lift and carry up to 20 pounds frequently, and/or up to 50 pounds occasionally.
• Specific vision ability required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The work environment characteristics involve a moderate amount of noise
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.
Join our team today! Submit your cover letter and resume to hr@capeheadstart.org
CAPE, Inc. is an equal employment opportunity employer and provides the opportunity to qualified persons to seek, obtain, and hold employment with the Agency without discrimination on account of race, religion, color, sex, sexual orientation, pregnancy, national origin, gender, medical condition, age, marital status, veterans' or military status, non-job physical or mental handicap or disability status, genetic information, except if there exists a lawful bona fide occupational qualification or other classification protected by applicable federal, state or local laws. www.capeheadstart.org
Salary Description
Up to $35/hour based on related-exp and educ

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