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Full Time It Helpdesk Jobs in Madison, WI (NOW HIRING)

Wegner CPAs

IT Helpdesk Technician

Madison, WI

The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...

Wegner CPAs

IT Helpdesk Technician

Madison, WI · On-site

The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...

Wegner CPAs

IT Helpdesk Technician

Madison, WI · On-site

The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...

Renewaire LLC

IT Manager

Waunakee, WI · On-site

$97.10K - $119.10K/yr

Job Type Full-time Description Make an impact where technology, people, and purpose meet. At ... Experience administering help desk or ticketing systems * Intermediate to advanced proficiency in ...

RenewAire LLC

IT Manager

Waunakee, WI · On-site

$97.10K - $119.10K/yr

At RenewAire , technology isn't just support--it's a strategic driver. We're looking for an ... Experience administering help desk or ticketing systems * Intermediate to advanced proficiency in ...

Realta Fusion, Inc.

Information Technology Manager

Madison, WI · On-site

$95.70K - $117.40K/yr

Help develop and implement IT policies, cybersecurity practices, and data protection standards * Monitor IT infrastructure, security, and system performance to ensure operational reliability * Manage ...

Realta Fusion Inc.

Information Technology Manager

Madison, WI · On-site

$95.70K - $117.40K/yr

Help develop and implement IT policies, cybersecurity practices, and data protection standards * Monitor IT infrastructure, security, and system performance to ensure operational reliability * Manage ...

ACD Distribution

IT Manager

Middleton, WI · On-site

$97.60K - $119.70K/yr

Join our team and help us "deliver fun"! The IT Manager is resposible for all areas of ACD ... Job Type: Full-time - Exempt

ACD Distribution

IT Manager

Middleton, WI · Hybrid

$97.60K - $119.70K/yr

Join our team and help us "deliver fun"! The IT Manager is resposible for all areas of ACD ... Job Type: Full-time - Exempt

Certco, Inc

IT Systems Analyst

Fitchburg, WI · On-site

Job Type Full-time Description IT Systems Analyst - Join a Modernizing IT Team at Certco, Inc ... Provide Tier One, Two, and Three Help Desk Support for escalated technical issues. * Participate in ...

Certco Inc

IT Systems Analyst

Fitchburg, WI · On-site

Description: IT Systems Analyst - Join a Modernizing IT Team at Certco, Inc. Location: Madison, WI ... Provide Tier One, Two, and Three Help Desk Support for escalated technical issues. * Participate in ...

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Full Time It Helpdesk information

See Madison, WI salary details

$12

$23

$34

How much do full time it helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for full time it helpdesk in Madison, WI is $23.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $26.15 per hour, depending on experience, location, and employer.

Are help desk jobs still in demand?

Help desk jobs, including full-time IT helpdesk roles, remain in demand due to ongoing reliance on technology and the need for technical support in organizations. These positions often require troubleshooting skills, knowledge of ticketing systems, and certifications like CompTIA A+ to stay competitive in the job market.

What is the difference between Full Time It Helpdesk vs Part Time It Helpdesk?

AspectFull Time It HelpdeskPart Time It Helpdesk
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CertificationsCommonly required: CompTIA A+, Network+Often preferred but not mandatory
Work EnvironmentOn-site support in corporate or IT departmentsFlexible, may include remote support
Employer UsageFull-time positions in organizations needing constant supportPart-time roles for supplemental support or specific shifts

Full Time It Helpdesk roles involve consistent, full-week support, often requiring certifications and on-site presence. Part Time It Helpdesk positions offer flexible hours, sometimes remote, suitable for those seeking reduced hours or supplemental income. Both roles require technical skills, but full-time positions typically demand more availability and certifications.

What are the most commonly searched types of It Helpdesk jobs in Madison, WI? The most popular types of It Helpdesk jobs in Madison, WI are:
What cities near Madison, WI are hiring for Full Time It Helpdesk jobs? Cities near Madison, WI with the most Full Time It Helpdesk job openings:
Full Time It Helpdesk jobs near you
IT Helpdesk Technician

IT Helpdesk Technician

Wegner CPAs

Madison, WI

Full-time

Posted 8 days ago

Job description

Position Mission:

The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to technology, resolving problems promptly and will maintain a high level of customer satisfaction.

How will you achieve this mission?

  • Provide first-level technical support to end-users via phone, email, or in-person.
  • Identify, investigate, and research technical problems.
  • Manage IT tickets by responding to requests, updating tickets, and escalating when necessary.
  • Document technical issues, solutions, and processes for future references.
  • Setup and maintenance of IT equipment, including laptops, desktops, printers, and mobile devices.
  • Collaborate with the IT team members to implement and improve IT processes and procedures, inventory management, and devices configurations.
  • Installs, fully configures, and supports a range of operating systems and applications.
  • Other duties/responsibilities as assigned.

What do you need to achieve this mission?

  • Associates degree in computer science or information technology preferred.
  • Proficiency in Microsoft Office, Windows 10/11, Azure, and basic Windows infrastructure components.
  • Knowledge of basic networking concepts.
  • Problem-solving and critical thinking skills
  • Excellent communication and customer service skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Strong understanding of security best practice(s) and ability to implement.
  • Excellent customer service, organizational, interpersonal, and written / verbal communication skills.
  • Willing to learn new systems or applications.

Other things to know!

  • Essential demands include sitting at a desk, working on a computer for long periods of time. Some off-site travel will be required to our other locations. Must be able to lift 40 LBS.
  • Typical business hours are Monday through Friday, 8:00am - 5:00pm. This position will require periodic off-hour work and will be included in our on-call rotation (nights and weekends).
  • This role is primarily based onsite at our Madison office, but offers great flexibility as needed!

Wegner provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Please be aware that as part of our hiring process, Wegner CPAs participates in E-Verify. Your employment eligibility will be confirmed through the E-Verify program upon hire.

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