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Entry Level Help Desk Support Jobs in Wisconsin (NOW HIRING)

Amsoil, Inc.

Help Desk Analyst IV

Superior, WI · On-site

$75K - $88K/yr

AMSOIL INC. has an exciting opportunity as a Help Desk Analyst IV. In this Senior Level role, you ... Database, vendor support pages, and other internet resources * Configure and deploy desktop ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Experience in a Service Desk, Help Desk, Technical Support, Customer Service, or Call Center environment is a plus. * Working knowledge of Windows 10/11 and Microsoft Office applications. * Exposure ...

IntelliPro

Help Desk Technician

Menomonee Falls, WI · On-site

$20 - $27/hr

IntelliPro is a global leader in talent acquisition and HR solutions, seeking a motivated Client Support - Associate to provide technical assistance and ensure smooth IT operations for end users. The ...

Volm Companies

IT Help Desk Technician

Wausau, WI · On-site

$18.19 - $21.83/hr

Job Title: IT Help Desk Technician Reports to: Corporate IT Director Shift: Monday-Friday, during ... Provide technical support to employees, either in person, over the phone, or via chat and email.

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Entry-Level Service Desk Technician (Contract) Oshkosh, WI (Onsite) 6 Month Contract Opportunity ... Preferred * Previous Help Desk, Service Desk, Technical Support, or Customer Support experience.

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Entry Level Help Desk Support information

See Wisconsin salary details

$10

$21

$33

How much do entry level help desk support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level help desk support in Wisconsin is $21.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.27 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Wisconsin?

For Entry Level Help Desk Support jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Wisconsin look for?

The top searched job categories for Entry Level Help Desk Support jobs in Wisconsin are:

What cities in Wisconsin are hiring for Entry Level Help Desk Support jobs?

Cities in Wisconsin with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $43,762 per year, or $21 per hour.

Help Desk Technician

Integrated Resources INC

Madison, WI

$20.25 - $27.25/hr

Contractor

Re-posted 4 hours ago

Job description

Company Description

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Position: Help Desk Technician

Location: Madison, WI

Duration: 4 months

Responsibilities:

Provide First Level technical support to users experiencing operational and systems malfunctions, both hardware and software related.

Provides technical assistance over the phone for all supported locations addressing both emergency and routine issues.

Responds to inquiries regarding systems procedures, status and downtime.

Assists with Security access requests.

Respond to employee phone, mail, email, fax, visits etc.

Troubleshoot problem issues or receive IT requests.

Enter issues into call tracking system.

Resolve or assign requests to the appropriate support group(s).

Follow-up on outstanding issues and requests.

Perform quality assurance call backs as needed.

Assist with creation of IDs including LAN, email, CURE, Web-applications, MPD, etc.

Maintain the process of routing security requests to the appropriate security groups.

Develop a functional understanding of key applications including Amisys, AMSW, CURE, Quest, IP, Maplinx, MPD, SQL Referral, and Caretrac.

Assist with operational and management duties i.e. scheduling, mentoring and training. Assist with documentation development as needed and other duties as assigned.

Requirements/Certifications:

Candidate must be proficient with use of Windows XP, Vista and MS Office products. General Knowledge of PC and Laptop support, VPN, remote support tools, Wireless configurations, Internet Explorer and Firefox.

Further technical study including but not limited to Information Systems degree course work and job-related certifications, MCSE and A+ certifications are a plus but not required for this position. Perform limited administration or configuration of key applications.

2+ years in a comparable technical role.

High School (Required) GED (Required)

Project: Integrating 520 users on Surface Pro (tablets that can be used as laptops).

Qualifications

High School (Required) GED (Required)

Additional Information

Kind Regards

Sumit Kumar

732-662-7005 

Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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