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Entry Level Help Desk Support Jobs in Wisconsin (NOW HIRING)

Arrowhead Pharmaceuticals

Helpdesk Technician

Madison, WI · On-site

$55K - $67K/yr

Frontline Help Desk support for all on-site and remote users, fielding tickets via Fresh Service and remote access tools * Maintaining PC life cycle - imaging, deploying, migrating, retiring PCs

wistar

Help Desk Analyst

Institute, WI · On-site

$19.75 - $27/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of ... The position is the first line of support for the Institute, creating and triaging cases, as well ...

The Bay Family of Companies

Help Desk Specialist

Green Bay, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tasks include end user support, license tracking, and performing PC maintenance, upgrades and ... * Monitor Service Desk for tickets assigned to the queue and determine & process based on priority

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience providing technical support in a help desk, service desk, customer service, or call center environment preferred. * Familiarity with Windows 10/11 operating systems and Microsoft Office ...

AMSOIL INC.

Help Desk Analyst IV

Superior, WI · On-site

$19.50 - $26.75/hr

AMSOIL INC. has an exciting opportunity as a Help Desk Analyst IV. In this Senior Level role, you ... vendor support pages, and other internet resources • Configure and deploy desktop, notebook ...

TEKsystems c/o Allegis Group

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience in a Service Desk, Help Desk, Technical Support, Customer Service, or Call Center environment is a plus. * Working knowledge of Windows 10/11 and Microsoft Office applications. * Exposure ...

TEKsystems

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience in a Service Desk, Help Desk, Technical Support, Customer Service, or Call Center environment is a plus. * Working knowledge of Windows 10/11 and Microsoft Office applications. * Exposure ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Wisconsin

Entry Level Help Desk Support information

See Wisconsin salary details

$10

$21

$33

How much do entry level help desk support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for entry level help desk support in Wisconsin is $21.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.27 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Wisconsin?

For Entry Level Help Desk Support jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Wisconsin look for?

The top searched job categories for Entry Level Help Desk Support jobs in Wisconsin are:

What cities in Wisconsin are hiring for Entry Level Help Desk Support jobs?

Cities in Wisconsin with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,762 per year, or $21 per hour.

Helpdesk Technician

Arrowhead Pharmaceuticals

Madison, WI • On-site

$55K - $67K/yr

Full-time

Re-posted 3 days ago

Job description

Arrowhead Pharmaceuticals, Inc. (Nasdaq ARWR) is a commercial stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead's RNAi-based therapeutics leverage this natural pathway of gene silencing.
Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates.
Arrowhead's corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need.
The Position
Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department at our Madison, WI location. The successful candidate will be the primary point of contact for employees seeking help desk support and will focus on providing Tier I/II tech support of a Windows based network as well as stellar customer service. They will be joining a team of highly motivated and experienced IT professionals and will contribute to the success of Arrowhead programs.
Responsibilities
  • Frontline Help Desk support for all on-site and remote users, fielding tickets via Fresh Service and remote access tools
  • Maintaining PC life cycle - imaging, deploying, migrating, retiring PCs
  • Maintain IT equipment inventory and software
  • Respond to employees' inquiries regarding Windows 11, Office 365, and mobile devices
  • Troubleshoot network connectivity issues
  • Upholding acceptable usage policies as outlined by the company handbook
  • Upholding IT security best practices outlined by the IT department
  • Assist IT management with physical networking tasks on occasion
  • Support and troubleshoot video conferencing technologies on PCs and in conference room environments
  • Light Active Directory administration

Requirements
  • 0-2 years of professional IT experience
  • Proficiency in Microsoft Windows 11 in an Active Directory Domain setting
  • Proficiency in enterprise computer image deployment tools such as Smart Deploy
  • Proficiency in Microsoft Office 365 desktop applications
  • Proficiency using remote support tools such as LogMeIn, Goverlan
  • Proficiency in troubleshooting TCP IP v 4 network issues
  • Excellent customer service skills

Preferred
  • Bachelor's degree in Computer Science or a related field
  • A+ certification
  • Experience with ticketing systems
  • Experience with cloud MDM platforms

Wisconsin pay range
$55,000-$67,000 USD
Arrowhead provides competitive salaries and an excellent benefit package.
Candidates must have current, valid authorization to work in the country where this role is located.
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