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Tier 3 Support Jobs (NOW HIRING)

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$40/hr

This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable ...

Sundial Software

Desktop Support IV

Madison, WI · On-site

CAN WORK REMOTE Top Required Skills & Years of Experience: • Tier 3 support and maintenance of workstation software and hardware (5 years or more required) • Support and maintenance of Operating ...

SAIC

Tier Three Technical Support

Aberdeen, MD · On-site

Description SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$40/hr

Training & development This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently ...

Beacon Technologies

Desktop Support

Madison, WI · On-site

$33 - $39/hr

Tier 3 support and maintenance of workstation software and hardware (5 years or more required). * Support and maintenance of Operating Systems for user workstations (5 years or more required)

VIVA USA INC

Desktop Support Specialist

WI · On-site +1

This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable ...

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How much do tier 3 support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for tier 3 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Tier 3 Support?

A Tier 3 Support job involves providing advanced technical support for complex issues that cannot be resolved by Tier 1 or Tier 2 teams. Tier 3 specialists diagnose deep-rooted software, hardware, or network problems, often working closely with developers or engineers to identify and implement solutions. They may also assist with bug fixes, system optimizations, and documentation for recurring issues. Their role requires extensive technical expertise, troubleshooting skills, and a deep understanding of the product or system.

What types of issues does a Tier 3 Support specialist typically handle compared to Tier 1 or Tier 2 support roles?

Tier 3 Support specialists are responsible for addressing the most complex and challenging technical problems that cannot be resolved by Tier 1 or Tier 2 teams. These issues often involve in-depth troubleshooting, root cause analysis, and collaboration with developers or product engineers to resolve systemic or advanced hardware/software problems. Unlike earlier tiers that handle basic troubleshooting or account support, Tier 3 handles escalations that may require specialized knowledge or the creation of permanent solutions. This role is highly collaborative, often involving cross-team communication and direct involvement in critical incident management. As a result, professionals in Tier 3 Support gain valuable expertise and exposure that can lead to specialized engineering or leadership career paths.

What are the key skills and qualifications needed to thrive in the Tier 3 Support position, and why are they important?

To thrive as a Tier 3 Support professional, you need deep technical expertise in troubleshooting complex systems, advanced problem-solving abilities, and experience with relevant industry technologies. Familiarity with ticketing systems, network and server diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often expected. Strong analytical thinking, effective communication skills, and the ability to mentor others help distinguish top performers. These skills are crucial for efficiently resolving escalated issues, supporting internal teams, and maintaining high service standards for customers.

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Tier 3 Support jobs near you
Infographic showing various Tier 3 Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

4340 Tier 3 Operations Lead with Security Clearance

Procession Systems

Chantilly, VA • On-site

Other

Re-posted 17 days ago

Job description

OVERVIEW: We are seeking a Tier 3 Operations Lead to support a U.S. Government customer in a secure, mission-critical environment. This role provides technical leadership for a small operations team responsible for Tier 1-3 incident management and serves as the final technical escalation point for complex system and user issues. The ideal candidate has deep hands-on troubleshooting experience, a strong understanding of operational support in classified environments, and the ability to lead personnel while maintaining compliance with government security and operational requirements. GENERAL DUTIES: * Lead, mentor, and provide technical direction to a Tier 1-3 operations support team * Serve as the final escalation authority for complex or high-severity technical incidents * Perform advanced troubleshooting, root cause analysis, and resolution of Tier 3 issues * Analyze, write, and optimize SQL queries in support of incident resolution, data validation, and reporting * Develop and maintain automation and diagnostic scripts using Bash or PowerShell * Provide direct operational support to government users, including issue resolution and escalation coordination * Support and troubleshoot Identity and Access Management (IAM) solutions, including proprietary and commercial off-the-shelf (COTS) tools * Ensure incidents, problems, and changes are handled in accordance with established ITIL-based processes * Coordinate with engineering, cybersecurity, and government stakeholders to resolve systemic issues * Identify trends, recurring issues, and operational gaps; recommend and implement process improvements * Ensure compliance with DoD security policies, procedures, and audit requirements REQUIRED QUALIFICATIONS: * Minimum of 5 years of professional experience in technical operations, systems support, service desk, or a related field * Demonstrated experience acting as a senior escalation point for Tier 3 support * Strong hands-on experience with SQL query development and troubleshooting * Experience developing scripts using Bash or PowerShell * Experience providing direct support to end users or customers in a secure or regulated environment * Experience supporting Identity and Access Management (IAM) systems (proprietary or COTS) * Strong written and verbal communication skills suitable for government customers * Ability to operate effectively in high-pressure, mission-critical environments DESIRED QUALIFICATIONS: * Experience supporting DoD or Intelligence Community (IC) customers * Familiarity with DoD security frameworks and policies (e.g., RMF, STIGs) * ITIL Foundation or equivalent certification * Experience with incident response, sustainment, or operational readiness programs * Prior experience working in classified or air-gapped environments CLEARANCE: * Top Secret clearance minimum
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About Procession Systems

Sourced by ZipRecruiter

Procession Systems, based in Reston, Virginia, United States, is an industry leader operating in the Information Technology Services sector. Established to address complex business and technology challenges, the company delivers innovative tech solutions for government entities, primarily focusing on systems integration and software development. Procession Systems takes pride in their commitment to quality, responsiveness, and results, geared towards improving public sector services and saving taxpayer dollars.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Reston, VA, US

Year founded

2016

Social media

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