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Tier 3 Support Jobs in Texas (NOW HIRING)

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

iClassPro, Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

Mesa Rim Climbing Centers

Tier 3 Routesetter

Austin, TX · On-site

Support team in managing time effectively, providing guidance for the team's workflow and setting ... Tier 3 Setter Pay Range: $23.50-$32.00/hour By submitting an application below, you are agreeing to ...

Complete Computing Solutions

Be Seen First

Tier 3 Systems Engineer

Texarkana, TX · On-site

$70K - $85K/yr

Tier 3 Systems Engineer Complete Computing Solutions Location: Texarkana, Texas Position Type ... Client Support * Deliver exceptional customer service while resolving complex technical issues.

Urgent

ClearanceJobs

Service Desk Tier 2

Fort Worth, TX · On-site

If the incidents or problems are identified as major and require a code or configuration change, the Tier 2 Support team routes the ticket to the Tier 3 Support team. Education and Experience:

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How much do tier 3 support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for tier 3 support in Texas is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.44 per hour, depending on experience, location, and employer.

What is a Tier 3 Support?

A Tier 3 Support job involves providing advanced technical support for complex issues that cannot be resolved by Tier 1 or Tier 2 teams. Tier 3 specialists diagnose deep-rooted software, hardware, or network problems, often working closely with developers or engineers to identify and implement solutions. They may also assist with bug fixes, system optimizations, and documentation for recurring issues. Their role requires extensive technical expertise, troubleshooting skills, and a deep understanding of the product or system.

What types of issues does a Tier 3 Support specialist typically handle compared to Tier 1 or Tier 2 support roles?

Tier 3 Support specialists are responsible for addressing the most complex and challenging technical problems that cannot be resolved by Tier 1 or Tier 2 teams. These issues often involve in-depth troubleshooting, root cause analysis, and collaboration with developers or product engineers to resolve systemic or advanced hardware/software problems. Unlike earlier tiers that handle basic troubleshooting or account support, Tier 3 handles escalations that may require specialized knowledge or the creation of permanent solutions. This role is highly collaborative, often involving cross-team communication and direct involvement in critical incident management. As a result, professionals in Tier 3 Support gain valuable expertise and exposure that can lead to specialized engineering or leadership career paths.

What are the key skills and qualifications needed to thrive in the Tier 3 Support position, and why are they important?

To thrive as a Tier 3 Support professional, you need deep technical expertise in troubleshooting complex systems, advanced problem-solving abilities, and experience with relevant industry technologies. Familiarity with ticketing systems, network and server diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often expected. Strong analytical thinking, effective communication skills, and the ability to mentor others help distinguish top performers. These skills are crucial for efficiently resolving escalated issues, supporting internal teams, and maintaining high service standards for customers.

What are popular job titles related to Tier 3 Support jobs in Texas?

For Tier 3 Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Tier 3 Support jobs in Texas look for?

The top searched job categories for Tier 3 Support jobs in Texas are:

What cities in Texas are hiring for Tier 3 Support jobs?

Cities in Texas with the most Tier 3 Support job openings:

Tier 3 Support jobs near you
Infographic showing various Tier 3 Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,476 per year, or $24.3 per hour.

Tier 2 or Tier 3 Customer Support Representative

Houston, TX • On-site

NextGen | GTA: A Kelly Telecom Company
201 - 500 employees
Learn more about NextGen | GTA: A Kelly Telecom Companyexternal

$16.25 - $20.75/hr

Other

Posted 5 days ago

Job description

Tier 2 or Tier 3 Customer Support Representative-: Hybrid – Houston, TX-77092


Job Summary


We are seeking a Customer Support Representative to serve as the first point of contact for customers experiencing issues with telecommunications products and services, including voice, data, and transport services.

This role provides initial troubleshooting, responds to customer inquiries, documents service issues, and escalates complex technical problems to Tier 2 or Tier 3 support teams. The position is based in Houston, TX, with a hybrid work model combining remote support with on-site collaboration and training.


Candidates should be located within commuting distance of Houston and be comfortable working independently as well as collaboratively with a local team.


Key Responsibilities

  • Serve as the first point of contact for customers through phone, email, and chat.
  • Provide basic technical troubleshooting for issues involving internet connectivity, voice services, VoIP, and other telecommunications services.
  • Use knowledge bases, diagnostic tools, and established procedures to identify and resolve customer issues.
  • Respond to customer inquiries related to billing, accounts, service availability, and existing or new services.
  • Accurately document customer interactions, troubleshooting steps, and resolutions in CRM and ticketing systems.
  • Escalate unresolved or complex technical issues to appropriate Tier 2 or Tier 3 support teams.
  • Keep customers informed throughout the troubleshooting and escalation process.
  • Maintain a professional, patient, and empathetic approach when handling frustrated or dissatisfied customers.
  • Schedule service appointments for technical repairs, installations, or issues that cannot be resolved remotely.
  • Collaborate effectively with technical support teams and other internal departments.


Required Skills & Qualifications

  • Excellent verbal and written communication skills with a strong customer-service mindset.
  • Patient, empathetic, and effective active-listening skills.
  • Fundamental understanding of telecommunications services and network technologies.
  • Basic knowledge of routers, switches, networking, VoIP, voice, and data services.
  • Strong analytical and troubleshooting skills.
  • Experience using CRM platforms, ticketing systems, knowledge bases, and diagnostic tools.
  • Ability to multitask, prioritize, and manage multiple customer issues in a fast-paced environment.
  • Strong attention to detail and commitment to accurate documentation.
  • Ability to work independently while contributing effectively to a team environment.
  • Willingness to work flexible hours, including evenings and weekends, as business needs require.


Education & Experience

  • High school diploma or equivalent required.
  • Associate degree or relevant technical certifications such as CompTIA A+ or ITIL Foundation are a plus.
  • Previous experience in customer service, technical support, telecommunications, help desk, or a call center environment is preferred.


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