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Tier 3 Support Jobs (NOW HIRING)

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

ECS

IT Operations Lead [Tier 3] - Senior

Fairfax, VA · On-site

Lead Tier 3 operational support activities for enterprise infrastructure and network services. * Serve as the primary escalation point for complex incidents, ensuring timely resolution. * Coordinate ...

Proven IT

Tier 3 Engineer

Schaumburg, IL · On-site

$75K - $100K/yr

This is an expert level of customer support for Managed IT Services. The Tier III Engineer has an expert understanding of the hardware, software and systems that the customer has on site.

PROVEN IT COLORADO LLC

Tier III Engineer

Aurora, CO · On-site

$70K - $90K/yr

This is an expert level of customer support for Managed IT Services. The Tier III Engineer has an expert understanding of the hardware, software and systems that the customer has on site.

Proven IT Colorado LLC

Tier III Engineer

Aurora, CO · On-site

$70K - $90K/yr

This is an expert level of customer support for Managed IT Services. The Tier III Engineer has an expert understanding of the hardware, software and systems that the customer has on site.

Proven IT Colorado LLC

Tier III Engineer

Aurora, CO · On-site

$70K - $90K/yr

This is an expert level of customer support for Managed IT Services. The Tier III Engineer has an expert understanding of the hardware, software and systems that the customer has on site.

ECS

IT Operations Lead [Tier 3] - Senior

Fairfax, VA · On-site

They are seeking an IT Operations Lead to manage Tier 3 operational support activities for enterprise infrastructure and network services, ensuring timely resolution of complex incidents and ...

Peraton

Help Desk Tier III

Herndon, VA · On-site

$66K - $106K/yr

This SME will support the engineering, implementation, deployment, and sustainment of the ACAS ... Provide Tier III support to the ACAS implementation. Qualifications * 5 years with BS/BA; 3 years ...

Peraton

Help Desk Tier III

Reston, VA · On-site

$66K - $106K/yr

This SME will support the engineering, implementation, deployment, and sustainment of the ACAS ... Provide Tier III support to the ACAS implementation. Qualifications * 5 years with BS/BA; 3 years ...

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH

Technical Support: Providing troubleshooting and support to the customer's and contract field ... The Brainiac - Tier 3 is a non-exempt position. The working hours may vary to accommodate the needs ...

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$14

$26

$44

How much do tier 3 support jobs pay per hour?

As of May 28, 2026, the average hourly pay for tier 3 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Tier 3 Support job?

A Tier 3 Support job involves providing advanced technical support for complex issues that cannot be resolved by Tier 1 or Tier 2 teams. Tier 3 specialists diagnose deep-rooted software, hardware, or network problems, often working closely with developers or engineers to identify and implement solutions. They may also assist with bug fixes, system optimizations, and documentation for recurring issues. Their role requires extensive technical expertise, troubleshooting skills, and a deep understanding of the product or system.

What are the key skills and qualifications needed to thrive in the Tier 3 Support position, and why are they important?

To thrive as a Tier 3 Support professional, you need deep technical expertise in troubleshooting complex systems, advanced problem-solving abilities, and experience with relevant industry technologies. Familiarity with ticketing systems, network and server diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often expected. Strong analytical thinking, effective communication skills, and the ability to mentor others help distinguish top performers. These skills are crucial for efficiently resolving escalated issues, supporting internal teams, and maintaining high service standards for customers.

What types of issues does a Tier 3 Support specialist typically handle compared to Tier 1 or Tier 2 support roles?

Tier 3 Support specialists are responsible for addressing the most complex and challenging technical problems that cannot be resolved by Tier 1 or Tier 2 teams. These issues often involve in-depth troubleshooting, root cause analysis, and collaboration with developers or product engineers to resolve systemic or advanced hardware/software problems. Unlike earlier tiers that handle basic troubleshooting or account support, Tier 3 handles escalations that may require specialized knowledge or the creation of permanent solutions. This role is highly collaborative, often involving cross-team communication and direct involvement in critical incident management. As a result, professionals in Tier 3 Support gain valuable expertise and exposure that can lead to specialized engineering or leadership career paths.
More about Tier 3 Support jobs
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Tier 3 Support jobs near you
Infographic showing various Tier 3 Support job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,179 per year, or $26 per hour.

Clinical Application Analyst - Tier 2 & Tier 3 Support (Healthcare Applications)

Macpower Digital Assets Edge

Irving, TX

Full-time

Posted 28 days ago

Job description

Job Summary: The Application Analyst II provides Tier 2 and Tier 3 support for clinical and back-office healthcare applications. The role involves troubleshooting, issue resolution, problem prevention, and participation in an on-call rotation to support systems 24/7. The position requires strong analytical, communication, and customer service skills, along with the ability to work independently and collaboratively.
Key Skills: Application Support, Healthcare, Desktop Application Support, ITIL, Service Management, Clinical 3rd Party Applications.
Key Responsibilities:
  • Provide Tier 2 and Tier 3 support for clinical and back-office healthcare applications.
  • Analyze, troubleshoot, and resolve complex software and system issues.
  • Coordinate issue resolution, document root causes, and recommend process improvements.
  • Maintain accurate documentation within call-tracking and knowledge databases.
  • Follow ITIL-based incident and problem management processes.
  • Monitor application performance and ensure adherence to service-level agreements (SLAs).
  • Handle SEV1 and SEV2 application outages and ensure timely resolution.
  • Participate in a rotating on-call schedule for 24/7 application support.
  • Collaborate with cross-functional teams to improve application reliability and performance.
  • Provide excellent customer service to both internal and external users.
Technical Experience Required:
  • Experience supporting third-party clinical applications such as cardiology, radiology, lab, PACS, Sleep Lab (Cadwell), and PFT (Breeze Suite).
  • Strong understanding of Microsoft Office and collaboration tools.
  • Familiarity with back-office application architecture and functionality.
  • Working knowledge of healthcare IT systems and integration concepts.
Behavioral Skills:
  • Strong problem-solving and analytical thinking.
  • Excellent communication and documentation skills.
  • Ability to work both independently and within a team.
  • Self-motivated with strong attention to detail.
  • Commitment to continuous improvement and high-quality service delivery.

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