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Tier 3 Support Jobs (NOW HIRING)

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Brooklyn, NY · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

iClassPro, Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

TGI MAIN COMPANY

Helpdesk Tier 3

Melville, NY · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Melville, NY · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

TGI MAIN COMPANY

Helpdesk Tier 3

Cherry Hill, NJ · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Caldwell, NJ · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

TGI MAIN COMPANY

Helpdesk Tier 3

Brooklyn, NY · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

BTI

Help Desk Tier 2 Support

Washington, DC · On-site

$22.50 - $30.50/hr

The Tier 2 Support Specialist will escalate complex or unresolved issues to Tier 3 support while maintaining ownership, communication, and complete ticket documentation throughout the support process.

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Tier 3 Support information

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How much do tier 3 support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for tier 3 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Tier 3 Support?

A Tier 3 Support job involves providing advanced technical support for complex issues that cannot be resolved by Tier 1 or Tier 2 teams. Tier 3 specialists diagnose deep-rooted software, hardware, or network problems, often working closely with developers or engineers to identify and implement solutions. They may also assist with bug fixes, system optimizations, and documentation for recurring issues. Their role requires extensive technical expertise, troubleshooting skills, and a deep understanding of the product or system.

What types of issues does a Tier 3 Support specialist typically handle compared to Tier 1 or Tier 2 support roles?

Tier 3 Support specialists are responsible for addressing the most complex and challenging technical problems that cannot be resolved by Tier 1 or Tier 2 teams. These issues often involve in-depth troubleshooting, root cause analysis, and collaboration with developers or product engineers to resolve systemic or advanced hardware/software problems. Unlike earlier tiers that handle basic troubleshooting or account support, Tier 3 handles escalations that may require specialized knowledge or the creation of permanent solutions. This role is highly collaborative, often involving cross-team communication and direct involvement in critical incident management. As a result, professionals in Tier 3 Support gain valuable expertise and exposure that can lead to specialized engineering or leadership career paths.

What are the key skills and qualifications needed to thrive in the Tier 3 Support position, and why are they important?

To thrive as a Tier 3 Support professional, you need deep technical expertise in troubleshooting complex systems, advanced problem-solving abilities, and experience with relevant industry technologies. Familiarity with ticketing systems, network and server diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often expected. Strong analytical thinking, effective communication skills, and the ability to mentor others help distinguish top performers. These skills are crucial for efficiently resolving escalated issues, supporting internal teams, and maintaining high service standards for customers.

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Tier 3 Support jobs near you
Infographic showing various Tier 3 Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Helpdesk Tier 3

Cherry Hill, NJ • On-site

TGI Office Automation, Inc.
201 - 500 employees
Learn more about TGI Office Automation, Inc.external

$80K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Key responsibilities

  • Serve as an escalation point for support issues escalated from Tier I and Tier II technicians.

  • Support end-users by resolving hardware and software issues in help desk and on-site environments.

  • Configure and support client systems, including hardware, networks, and applications.

Job description

Job Title: Helpdesk Tier 3
iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove service and strives to provide support and sympathetic ear when things are going wrong for the client. Exemplary work ethic combined with consistent performance, reliability and attendance are top priorities. They seamlessly transition from desktop support to server and network issues, depending on the moment and demands of the day
The right candidate must have 6+ years of experience in a fast-paced Business IT Support Environment. Tier 3 Support Technicians are responsible for setting up and maintaining client systems. They ensure that systems on the company's network, especially the servers, run smoothly and securely. This includes networks, servers, on-premise environments, and in the cloud. Serve as an escalation point for Tier III support issues that are escalated from our Tier I and Tier II technicians.
Additionally, candidates must also be well organized and can prioritize multiple tasks. Candidate must work well under pressure and tight deadlines. This position requires schedule flexibility to accommodate project deadlines, urgent issues, and after-hour maintenance calls from time to time. Candidate must be detail-oriented and understand the importance of properly documenting work and logging time in a professional services environment.
Responsibilities:
  • Serving as an escalation point for support issues that are escalated from our Tier I and Tier II engineers.
  • Support end-users in a help desk and on-site environment, resolving hardware/software issues.
  • Configure and support client systems, including hardware, networks, and applications.
  • Responsibilities and duties may evolve and be reassigned based on company priorities and business requirements.
  • Manage multiple priorities and react with proper urgency to situations and events that require quick responses.
  • Support and document the initiation, execution, and closing activities for a program/project(s) and support activities.
  • Ensure performance metrics are met or exceeded.
  • Ensure constant and proactive communication with customers and team members to actively mitigate any issues or concerns.
  • Simulates and recreates user issues to resolve operational difficulties.
  • Recommends system modifications, if required, to reduce user problems.
  • Escalates more complex issues, as appropriate, to senior level technicians.
  • Promote and encourage a "one team" attitude at all levels internally and externally.

Qualifications:
  • Windows 2008/ 2012/2016/2019 Server, Active Directory User Account Management, Basic Group AD Security Policy Management
  • Group Policy creation.
  • Azure AD & Office 365 Account Administration
  • Office 365 Technologies including OneDrive, Sharepoint, & Teams
  • Microsoft Exchange
  • All Desktop Operating Systems: Windows 7, 8, 10, 11, Common Desktop Applications (e.g., MS Office, Adobe, Printers, Scanners etc.)
  • Network Appliances: Firewalls, Routers, Managed Switches
  • LAN/WAN, DNS, DHCP, Group Policy, Domain Controllers, Wireless Network Configuration & Troubleshooting
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • VMware and/or Hyper-V experience
  • MUST have (MSP) experience.
  • IT Support relating to technical issues involving Microsoft's core business applications, as well as virtual environments including Azure, AWS, Hyper-V, and VMware.
  • Backups, restores, and disaster recovery of systems/databases/network equipment. Acronis and Veeam experience a plus.

Skills:
  • Excellent written and verbal communications skills.
  • Excellent troubleshooting skills, able to follow instructions.
  • Strong documentation skills and creating standard operating procedures.
  • Punctual and time management skills
  • Availability for After-Hours and weekend Support
  • Professional dress and demeanor required.
  • Extremely Service oriented.
  • Customers' satisfaction is paramount in our organization, and we take pride in the consistent high-quality service we deliver. We expect a candidate to hold his/her performance to this higher standard, and always strive towards excellence. In the ever-changing IT industry, a problem-solving mind-set with a willingness and ability to assimilate new technologies is also required.

Job Type: Full-time
Salary: $80,000.00 - $90,000.00 per year
Benefits: Dental insurance, Health insurance, Vision Insurance, Life Insurance, PTO, and 401(k)
Experience level: 6 years
Schedule: Monday to Friday
Work Location: In-person: Cherry Hill, NJ (951 Haddonfield Road Ste 3A, Cherry Hill, NJ 08002)
EEO Statement:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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