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Tier 3 Support Jobs (NOW HIRING)

EXOS

Desktop Support IV (160735)

Madison, WI · On-site

This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable ...

InterImage

Tier 3 Network Engineer

Chantilly, VA

We are looking for a Tier 3 Network Engineer to support a government customer's global enterprise network. Big picture, the Tier 3 engineering team provides implementation support to the network ...

iWorks Corporation

OR · On-site

$35K - $40K/yr

Escalate unresolved or complex issues to Tier 2 or Tier 3 support teams with proper documentation * Maintain communication with users regarding ticket status and resolution * Document incidents ...

Sundial Software

Desktop Support IV

Madison, WI · On-site

CAN WORK REMOTE Top Required Skills & Years of Experience: • Tier 3 support and maintenance of workstation software and hardware (5 years or more required) • Support and maintenance of Operating ...

ECS

Senior Tier-3 Analyst

Falls Church, VA · On-site

$93K - $124K/yr

The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration ... Tier-3 Analyst serves as the most advanced technical resource within the WDP User Support Desk ...

BRAD HALL COMPANIES

IT Support Tier 1

Idaho Falls, ID · On-site

$18.50 - $25.50/hr

Recognize and escalate more difficult issues to Tier 2 and/or Tier 3 support. * During problem escalations, act as a liaison between customers and Tier 2 support. * Assist end users with installation ...

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Tier 3 Support information

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How much do tier 3 support jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for tier 3 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What types of issues does a Tier 3 Support specialist typically handle compared to Tier 1 or Tier 2 support roles?

Tier 3 Support specialists are responsible for addressing the most complex and challenging technical problems that cannot be resolved by Tier 1 or Tier 2 teams. These issues often involve in-depth troubleshooting, root cause analysis, and collaboration with developers or product engineers to resolve systemic or advanced hardware/software problems. Unlike earlier tiers that handle basic troubleshooting or account support, Tier 3 handles escalations that may require specialized knowledge or the creation of permanent solutions. This role is highly collaborative, often involving cross-team communication and direct involvement in critical incident management. As a result, professionals in Tier 3 Support gain valuable expertise and exposure that can lead to specialized engineering or leadership career paths.

What is L1, L2, L3, L4 support in IT?

In IT support, L1 (Level 1) support involves basic troubleshooting and initial customer contact, often handled by help desk staff. L2 (Level 2) support includes more complex issues requiring specialized knowledge, while L3 (Level 3) support involves advanced technical expertise and often includes developers or engineers. L4 (Level 4) support typically refers to external vendors or manufacturers providing specialized assistance for hardware or software problems.

What is Tier 3 support job description?

A Tier 3 support specialist handles complex technical issues that cannot be resolved by Tier 1 or Tier 2 support teams. They often have advanced knowledge of products, systems, or networks, and may troubleshoot hardware, software, or network problems, providing detailed solutions and collaborating with development or engineering teams. Strong technical skills, problem-solving abilities, and familiarity with diagnostic tools are essential for this role.

What is Tier 1 Tier 2 and Tier 3 support?

Tier 1 support involves basic customer assistance, such as troubleshooting common issues and providing initial help. Tier 2 support handles more complex problems that require deeper technical knowledge, often involving specialized tools. Tier 3 support is the highest level, involving expert technicians or engineers who resolve advanced issues and may develop solutions or fixes for persistent problems.

What are the key skills and qualifications needed to thrive in the Tier 3 Support position, and why are they important?

To thrive as a Tier 3 Support professional, you need deep technical expertise in troubleshooting complex systems, advanced problem-solving abilities, and experience with relevant industry technologies. Familiarity with ticketing systems, network and server diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often expected. Strong analytical thinking, effective communication skills, and the ability to mentor others help distinguish top performers. These skills are crucial for efficiently resolving escalated issues, supporting internal teams, and maintaining high service standards for customers.

What is considered Tier 3 support?

Tier 3 support is the highest level of technical support in an organization, typically handled by specialized engineers or developers who resolve complex issues that cannot be addressed by Tier 1 or Tier 2 support. It often involves in-depth troubleshooting, code analysis, and system modifications, requiring advanced technical skills and familiarity with tools like ticketing systems and remote diagnostics.

What is a Tier 3 Support job?

A Tier 3 Support job involves providing advanced technical support for complex issues that cannot be resolved by Tier 1 or Tier 2 teams. Tier 3 specialists diagnose deep-rooted software, hardware, or network problems, often working closely with developers or engineers to identify and implement solutions. They may also assist with bug fixes, system optimizations, and documentation for recurring issues. Their role requires extensive technical expertise, troubleshooting skills, and a deep understanding of the product or system.

More about Tier 3 Support jobs
What cities are hiring for Tier 3 Support jobs? Cities with the most Tier 3 Support job openings:
What are the most commonly searched types of Tier 3 Support jobs? The most popular types of Tier 3 Support jobs are:
What states have the most Tier 3 Support jobs? States with the most job openings for Tier 3 Support jobs include:
What job categories do people searching Tier 3 Support jobs look for? The top searched job categories for Tier 3 Support jobs are:
Tier 3 Support jobs near you
Infographic showing various Tier 3 Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Desktop Support IV (160735)

Desktop Support IV (160735)

EXOS

Madison, WI • On-site

Contractor

Posted 5 days ago

Job description

This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position with occasional office/site visits for troubleshooting and/or project work.
The candidate must work and live in the state of Wisconsin.  
The main activities for this role are as follows:
  • Tier 3 support and maintenance of workstation software and hardware
  • Support and maintenance of Operating Systems for user workstations
  • Peripheral device support (printers/scanner/etc) and maintenance
  • Incident and Service Request Management
  • Technical assistance on projects as assigned by Desktop Support Supervisor

 Candidate must be a CURRENT WI resident. No relocation allowed.

Skillsets:
 Top Required Skills & Years of Experience:
  • Tier 3 support and maintenance of workstation software and hardware (5 years or more required)
  • Support and maintenance of Operating Systems for user workstations (5 years or more required)
  • Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)
  • Incident and Service Request Management (5 years or more REQUIRED)
  • Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
  • Strong written and oral customer support correspondence experience (5 years or more required)
 
Nice to Have Skills:
  • Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
  • Patch Management
  • Imaging experience using management tool (SCCM, Ivanti, etc.)
  • Learning management system (LMS) support experience
  • Google Workspace experience
  • Microsoft's Group Policy Object (GPO) experience
Education:Employment Type: CONTRACTOR

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