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Remote Tier 3 Support Jobs (NOW HIRING)

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · On-site +1

$85K - $95K/yr

Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel. * Oversee ... This is a Remote position. * The schedule for this position is based on company requirements for ...

Summit 7 Systems

SOC Analyst Tier 3

$75K - $90K/yr

SOC Analyst Tier 3 Remote Anywhere, Remote, AL 35806, US 75,000-90,000 per year Salary Full Time ... Our support staff, sales team and technicians are all coming together to make a difference. We also ...

MSP Hire, Inc.

Tier 3 MSP Engineer

Belle Vernon, PA · Remote

$80K - $110K/yr

Support and troubleshoot Azure infrastructure and Azure Virtual Desktop environments * Handle ... Remote position (US based) * Schedule: Mondays-Fridays, 8 AM - 5PM * Home office stipend Powered by ...

Centegix

Tier 3 Technical Analyst

$2.5K/mo

... support to isolate firmware bugs, hardware defects, or environmental interference. Use data from ... Remote first work environment; we offer workplace flexibility * Fifteen days of PTO plus twelve ...

SWK Technologies

Tier III Engineer

$90K - $110K/yr

This is a remote-first position. We have a preference for candidates located in the North New ... Act as a senior escalation resource for the NOC and support teams, resolving complex tickets that ...

Vasion

Product Support Engineer - Tier 2

Lehi, UT · On-site +1

Work closely with Tier 1 and Tier 3 support teams, as well as other departments, to efficiently resolve escalated tickets. * Identify Trends: Proactively look for trends in customer-reported issues ...

McKesson Corporation

Tier 3 Production Support Engineer

$43 - $56/hr

The Product Support Representative acts as a technical and consulting resource for moderately complex issues related to the implementation and management of Ontada's technology products. You will ...

Hireblazer

Windows Systems Administrator

Austin, TX · Remote

Remote - Texas-based candidates preferred Summary: The client has issued a request for a System ... This position also acts as Tier III support for the servers and workstations. Works under limited ...

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All JobsRemote Tier 3 Support Jobs

Remote Tier 3 Support information

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How much do remote tier 3 support jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for remote tier 3 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Remote Tier 3 Support vs Remote Tier 2 Support?

AspectRemote Tier 3 SupportRemote Tier 2 Support
CredentialsTechnical certifications (e.g., CompTIA, Cisco)Basic technical certifications or training
Work EnvironmentAdvanced troubleshooting, complex issue resolutionInitial troubleshooting, issue escalation
Employer & Industry UsageIT service providers, tech companiesIT support teams, MSPs
Common Search & ComparisonRemote Tier 3 Support vs Remote Tier 2 Support

Remote Tier 3 Support involves handling complex technical issues requiring advanced skills and certifications, often working on escalated problems. In contrast, Remote Tier 2 Support focuses on resolving common issues and escalating more complex cases to Tier 3. Both roles are essential in IT support hierarchies, but Tier 3 typically requires more specialized knowledge and experience.

What are Remote Tier 3 Support specialists?

Remote Tier 3 Support specialists are highly experienced technical support professionals who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They work remotely to diagnose, troubleshoot, and resolve critical technical problems, often involving deep system analysis, debugging, and collaboration with product development teams. Their expertise allows them to provide solutions for escalated cases, create documentation for recurring issues, and sometimes contribute to product improvements. Tier 3 specialists often have advanced knowledge of software, hardware, or network systems, and play a key role in ensuring customer satisfaction for challenging technical issues.

How does a Remote Tier 3 Support professional typically collaborate with other support tiers and technical teams?

As a Remote Tier 3 Support professional, you will often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 cannot resolve. Collaboration is key, as you'll regularly communicate with lower-tier support to gather detailed case histories and with engineering or development teams to troubleshoot and resolve advanced problems. Effective documentation and clear communication are essential to ensure knowledge transfer and prevent recurring issues. This role often involves participating in cross-functional meetings or virtual stand-ups to align on solutions and share insights.

What are the key skills and qualifications needed to thrive as a Remote Tier 3 Support specialist, and why are they important?

To thrive as a Remote Tier 3 Support specialist, you need advanced technical troubleshooting skills, deep knowledge of the supported products or systems, and typically a relevant IT degree or certifications such as CompTIA, Cisco, or Microsoft. Proficiency with remote desktop tools, ticketing systems, network diagnostics, and sometimes scripting languages is essential for resolving complex issues. Strong analytical thinking, clear communication, and patience set top performers apart in this role. These skills are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring customer satisfaction, and minimizing downtime.
More about Remote Tier 3 Support jobs
What cities are hiring for Remote Tier 3 Support jobs? Cities with the most Remote Tier 3 Support job openings:
What are the most commonly searched types of Tier 3 Support jobs? The most popular types of Tier 3 Support jobs are:
What states have the most Remote Tier 3 Support jobs? States with the most job openings for Remote Tier 3 Support jobs include:
What job categories do people searching Remote Tier 3 Support jobs look for? The top searched job categories for Remote Tier 3 Support jobs are:
Remote Tier 3 Support jobs near you
Infographic showing various Remote Tier 3 Support job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, 11% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

NOC Engineer - Tier III

Vero Networks

Tulsa, OK • On-site, Remote

$85K - $95K/yr

Full-time

Posted 2 days ago

Job description

NOC Engineer - Tier III
Department: Networks Operations
POSITION SUMMARY
The NOC Engineer - Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ensuring network reliability, performance, and uptime across our national fiber and IP transport infrastructure. This position provides advanced NOC monitoring, troubleshooting, and escalation leadership, supporting internal teams and interfacing directly with engineering, field operations, and vendors. The ideal candidate is a hands-on problem solver and technical mentor with deep experience in fiber transport, IP core networks, and NOC operations. We are currently hiring for 1 open position.
RESPONSIBILITIES
  • Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services.
  • Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution.
  • Coordinate escalations with internal engineering, field operations, and external vendors.
  • Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems.
  • Conduct proactive network performance analysis, capacity planning, and optimization.
  • Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel.
  • Oversee change management, upgrades, and maintenance windows to minimize service impact.
  • Maintain detailed documentation, runbooks, and process improvements for network operations.
  • Ensure SLA adherence, service availability, and MTTR targets are consistently achieved.

CORE COMPETENCIES
There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation.
REQUIRED QUALIFICATIONS
  • 8-10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments.
  • Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet).
  • Hands-on experience with:
  • Juniper (Junos), Cisco, and MikroTik platforms.
  • Calix XGS-PON and access/aggregation network management systems.
  • Fixed wireless and LTE platforms such as Cambium, Telrad, or similar.
  • Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalent a plus).
  • Strong understanding of network monitoring, alerting, and telemetry tools.
  • Proven ability to lead technical response during major incidents and guide NOC teams through resolution.
  • Bachelor's degree in computer science, IT, or equivalent experience preferred.

JOB DETAILS AND PHYSICAL REQUIREMENTS
  • This has no travel requirements.
  • Must be authorized to work in the United States.
  • This is a staff position.
  • This is a Nonexempt position.
  • This is a Full-Time position.
  • This is a Remote position.
  • The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role.
  • This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
  • This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.
ABOUT VERO
Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.
NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov
This position requires the ability to pass a standard background check upon offer of position.
At least 2 professional references are required.
CORE COMPETENCY DEFINITIONS
Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization.
Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality.
Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.
Vero Fiber

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