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Remote Tier 3 Support Jobs (NOW HIRING)

VivSoft Technologies

Support Specialist

Herndon, VA · Remote

Remote Clearance: Secret Type: Full-time, W2 About VivSoft We are a mission-driven technology ... Job Summary Provides advanced Tier III application and operational support for mission-critical ...

New

Frontline Managed Services

Tier 3 Technician

Chicago, IL · On-site +1

The Tier 3 Technical Technician serves as the highest level of escalation within the service desk technical support structure, responsible for diagnosing and resolving complex infrastructure, system ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and basic training ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · Remote

$85K - $95K/yr

Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel. * Oversee ... This is a Remote position. * The schedule for this position is based on company requirements for ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · On-site +1

$85K - $95K/yr

Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel. * Oversee ... This is a Remote position. * The schedule for this position is based on company requirements for ...

CallRevu

Support Specialist

As necessary, the Support Specialist will escalate any issues to Tier III Support Specialist and ... a remote work environment without external distractions. * Ability to during non-traditional ...

Visionary Technology Consultants

Be Seen First

Workforce Support Technician - Hybrid

Bellevue, WA · Remote

$28 - $32/hr

There will be a rotation working remotely 2days in the office (3 days remote) one week, then the ... Tier 2 and Tier 3 support teams for incident follow-ups and escalations. · Provide escalation ...

MSP Hire, Inc.

Tier 3 MSP Engineer

Belle Vernon, PA · Remote

$80K - $110K/yr

Support and troubleshoot Azure infrastructure and Azure Virtual Desktop environments * Handle ... Remote position (US based) * Schedule: Mondays-Fridays, 8 AM - 5PM * Home office stipend Powered by ...

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How much do remote tier 3 support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for remote tier 3 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Remote Tier 3 Support vs Remote Tier 2 Support?

AspectRemote Tier 3 SupportRemote Tier 2 Support
CredentialsTechnical certifications (e.g., CompTIA, Cisco)Basic technical certifications or training
Work EnvironmentAdvanced troubleshooting, complex issue resolutionInitial troubleshooting, issue escalation
Employer & Industry UsageIT service providers, tech companiesIT support teams, MSPs
Common Search & ComparisonRemote Tier 3 Support vs Remote Tier 2 Support

Remote Tier 3 Support involves handling complex technical issues requiring advanced skills and certifications, often working on escalated problems. In contrast, Remote Tier 2 Support focuses on resolving common issues and escalating more complex cases to Tier 3. Both roles are essential in IT support hierarchies, but Tier 3 typically requires more specialized knowledge and experience.

What are Remote Tier 3 Support specialists?

Remote Tier 3 Support specialists are highly experienced technical support professionals who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They work remotely to diagnose, troubleshoot, and resolve critical technical problems, often involving deep system analysis, debugging, and collaboration with product development teams. Their expertise allows them to provide solutions for escalated cases, create documentation for recurring issues, and sometimes contribute to product improvements. Tier 3 specialists often have advanced knowledge of software, hardware, or network systems, and play a key role in ensuring customer satisfaction for challenging technical issues.

How does a Remote Tier 3 Support professional typically collaborate with other support tiers and technical teams?

As a Remote Tier 3 Support professional, you will often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 cannot resolve. Collaboration is key, as you'll regularly communicate with lower-tier support to gather detailed case histories and with engineering or development teams to troubleshoot and resolve advanced problems. Effective documentation and clear communication are essential to ensure knowledge transfer and prevent recurring issues. This role often involves participating in cross-functional meetings or virtual stand-ups to align on solutions and share insights.

What is a Tier 3 support job description?

A Tier 3 support job involves handling complex technical issues that cannot be resolved by Tier 1 or Tier 2 support teams. It typically requires advanced troubleshooting skills, in-depth product knowledge, and often involves collaborating with engineering or development teams to resolve persistent or high-level problems. Candidates usually need relevant certifications, such as ITIL or network certifications, and experience with diagnostic tools and remote support environments.

What are the key skills and qualifications needed to thrive as a Remote Tier 3 Support specialist, and why are they important?

To thrive as a Remote Tier 3 Support specialist, you need advanced technical troubleshooting skills, deep knowledge of the supported products or systems, and typically a relevant IT degree or certifications such as CompTIA, Cisco, or Microsoft. Proficiency with remote desktop tools, ticketing systems, network diagnostics, and sometimes scripting languages is essential for resolving complex issues. Strong analytical thinking, clear communication, and patience set top performers apart in this role. These skills are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring customer satisfaction, and minimizing downtime.
More about Remote Tier 3 Support jobs
What cities are hiring for Remote Tier 3 Support jobs? Cities with the most Remote Tier 3 Support job openings:
What are the most commonly searched types of Tier 3 Support jobs? The most popular types of Tier 3 Support jobs are:
What states have the most Remote Tier 3 Support jobs? States with the most job openings for Remote Tier 3 Support jobs include:
What job categories do people searching Remote Tier 3 Support jobs look for? The top searched job categories for Remote Tier 3 Support jobs are:
Remote Tier 3 Support jobs near you
Infographic showing various Remote Tier 3 Support job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Support Specialist

Support Specialist

VivSoft Technologies

Herndon, VA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Title: Support Specialist
Location: Remote
Clearance: Secret
Type: Full-time, W2
 About VivSoft
We are a mission-driven technology company specializing in Cloud, DevSecOps, Artificial Intelligence, and Digital Experience. We are a diverse team of innovators focused on creating open, scalable, and automated solutions that drive digital transformation in federal space. Our work culture fosters collaboration, creativity, and continuous learning.Job Summary
Provides advanced Tier III application and operational support for mission-critical federal personnel vetting and security management systems. Responsible for troubleshooting complex application issues, supporting production operations, resolving escalated incidents, monitoring system performance, coordinating releases, and ensuring systems remain available, secure, and compliant.Key Responsibilities
  • Provide Tier 3 escalation support for production incidents, service disruptions, and complex user-reported issues affecting mission-critical personnel vetting systems.
  • Monitor system performance and operational health during Government-defined operational hours (0800–2000 ET, M–F).
  • Detect, report, resolve, and perform root-cause analysis for outages and performance degradation events.
  • Manage and respond to support mailbox inquiries within 1 business day; resolve tickets in accordance with SLAs (Level 1: 24hrs, Level 2: 48hrs, Level 3: 10 business days).
  • Maintain on-call availability for after-hours emergencies 24x7x365 via VPN or on-site as required.
  • Coordinate with Tier 2 and infrastructure/application teams on escalated issues; provide information to enable timely Government decisions.
  • Administer user accounts and groups; ensure timely completion of access and interface actions per SLAs.
  • Maintain and update escalation rosters, on-call duty rosters (submitted weekly to senior duty officer), and operational SOPs.
  • Support system patching, IAVA compliance, STIG activities, and continuous monitoring tasks under engineering direction.
  • Contribute to incident, problem, and service disruption management using Agile practices to prioritize critical work.
Qualifications, Skills & Certifications
  • Demonstrated experience at Tier 2 or Tier 3 support level for complex software applications.
  • 3–5 years of IT operations or technical support experience in a federal or enterprise environment.
  • Familiarity with ITSM/ticketing systems and SLA-driven support operations.
  • Ability to perform and document root-cause analysis for application and infrastructure incidents.
  • Experience supporting cloud-hosted (AWS or similar) applications.
  • Active DoD Secret clearance; must be a U.S. Person; availability for 24x7 on-call rotation.
  • ITIL Foundation certification or equivalent service management background.
  • DoD 8140/8570 baseline certification (Security+).
  • Experience with AWS GovCloud operational monitoring tools (CloudWatch, GuardDuty, etc.).
  • Familiarity with federal personnel security or vetting systems.
  • Experience managing user accounts and access controls in a federal environment.
Benefits
  • Comprehensive Medical, Dental, and Vision Plans (Healthcare benefits are 100% employer-paid for employees only)
  • Life Insurance
  • Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays)
  • 401K Retirement Plan with employer match
  • Professional Development Training Reimbursement

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