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Remote Tier 3 Support Jobs (NOW HIRING)

AppleOne

Tier 2 Technical Support

Overland Park, KS · Remote

$18/hr

Job Summary We are seeking a Tier 2 Technical Support fully remote professional for a temp-to-hire ... Tier 3 engineering or development teams and proactively track follow-ups through resolution ...

New

McKesson Corporation

Tier 3 Production Support Engineer

$43 - $56/hr

The Product Support Representative acts as a technical and consulting resource for moderately complex issues related to the implementation and management of Ontada's technology products. You will ...

Hireblazer

Windows Systems Administrator

Austin, TX · Remote

Remote - Texas-based candidates preferred Summary: The client has issued a request for a System ... This position also acts as Tier III support for the servers and workstations. Works under limited ...

Team8

Team8- Cyber Startup Technical Support Engineer

$90K - $150K/yr

Remote, PST time zone Salary range: 90,000 to 150,000 USD annually, depending on experience and ... You will act as a senior technical authority with a Tier 3/4 mindset, while also helping build the ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltim ... Escalate trouble tickets with the appropriate Tier 3 support (Developers or Infrastructure) when ...

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Remote Tier 3 Support information

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$44

How much do remote tier 3 support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for remote tier 3 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Remote Tier 3 Support vs Remote Tier 2 Support?

AspectRemote Tier 3 SupportRemote Tier 2 Support
CredentialsTechnical certifications (e.g., CompTIA, Cisco)Basic technical certifications or training
Work EnvironmentAdvanced troubleshooting, complex issue resolutionInitial troubleshooting, issue escalation
Employer & Industry UsageIT service providers, tech companiesIT support teams, MSPs
Common Search & ComparisonRemote Tier 3 Support vs Remote Tier 2 Support

Remote Tier 3 Support involves handling complex technical issues requiring advanced skills and certifications, often working on escalated problems. In contrast, Remote Tier 2 Support focuses on resolving common issues and escalating more complex cases to Tier 3. Both roles are essential in IT support hierarchies, but Tier 3 typically requires more specialized knowledge and experience.

What are Remote Tier 3 Support specialists?

Remote Tier 3 Support specialists are highly experienced technical support professionals who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They work remotely to diagnose, troubleshoot, and resolve critical technical problems, often involving deep system analysis, debugging, and collaboration with product development teams. Their expertise allows them to provide solutions for escalated cases, create documentation for recurring issues, and sometimes contribute to product improvements. Tier 3 specialists often have advanced knowledge of software, hardware, or network systems, and play a key role in ensuring customer satisfaction for challenging technical issues.

How does a Remote Tier 3 Support professional typically collaborate with other support tiers and technical teams?

As a Remote Tier 3 Support professional, you will often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 cannot resolve. Collaboration is key, as you'll regularly communicate with lower-tier support to gather detailed case histories and with engineering or development teams to troubleshoot and resolve advanced problems. Effective documentation and clear communication are essential to ensure knowledge transfer and prevent recurring issues. This role often involves participating in cross-functional meetings or virtual stand-ups to align on solutions and share insights.

What are the key skills and qualifications needed to thrive as a Remote Tier 3 Support specialist, and why are they important?

To thrive as a Remote Tier 3 Support specialist, you need advanced technical troubleshooting skills, deep knowledge of the supported products or systems, and typically a relevant IT degree or certifications such as CompTIA, Cisco, or Microsoft. Proficiency with remote desktop tools, ticketing systems, network diagnostics, and sometimes scripting languages is essential for resolving complex issues. Strong analytical thinking, clear communication, and patience set top performers apart in this role. These skills are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring customer satisfaction, and minimizing downtime.
More about Remote Tier 3 Support jobs
What cities are hiring for Remote Tier 3 Support jobs? Cities with the most Remote Tier 3 Support job openings:
What are the most commonly searched types of Tier 3 Support jobs? The most popular types of Tier 3 Support jobs are:
What states have the most Remote Tier 3 Support jobs? States with the most job openings for Remote Tier 3 Support jobs include:
What job categories do people searching Remote Tier 3 Support jobs look for? The top searched job categories for Remote Tier 3 Support jobs are:
Remote Tier 3 Support jobs near you
Infographic showing various Remote Tier 3 Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
HealthShare Engineer (Remote Opportunity)

HealthShare Engineer (Remote Opportunity)

VetsEZ

Tampa, FL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

VetsEZ is seeking a HealthShare Engineer to join our remote team. The engineer should have experience and knowledge to design, code, test, debug, and document software in a variety of programming languages.
The candidate must reside within the continental US.
Responsibilities:
  • Provide strategies and solutions for automating operations and identify streamlined software delivery methodology and technology processes.
  • Maintain continuous integration & continuous delivery (CI/CD) pipelines. Perform backup, recovery, patching, and ADFS integration.
  • Certificate Management as well as updates to certificates in production level as well as lower-level environments.
  • Help in Tier 3 support of the HealthShare Application and related technologies.
  • Installation and Configuration of InterSystems base software, kits, and patches.
  • Help support oAuth and SSO configuration and setup.

Requirements:
  • Bachelor's degree in engineering or Technical related discipline.
  • Minimum of 3-5 years of professional experience in information technology and/or Federal Government contracting, with a minimum of 2+ years of experience coding or operating production systems.
  • Requires experience with InterSystems Cache, Iris, or HealthShare.
  • Experience automating infrastructure, testing, or deployments of a web-based application with tools like Jenkins, Ansible.
  • Experience with monitoring and alerting solutions.
  • Experience with Amazon Web Services (AWS), Google Platform (GCP) or Microsoft Azure.
  • Experience developing Continuous Integration / Continuous Delivery (CI/CD) processes to help deliver software of higher quality at greater speed.
  • Experience with AWS, Agile/SAFe, DevOps, IRIS, Unix, Apache, Ansible Python Scripting.
  • Knowledge and understanding of one or more different agile methodologies, including SAFe.
  • Experience with AWS monitoring tools: CloudWatch.
  • Experienced with configuring large middleware applications.

Additional Qualifications:
  • Ability to obtain a government clearance.
  • Experience with monitoring tools Splunk, Dynatrace preferred.
  • Experience in the VA is a plus.
  • Amazon Web Services Certified Solutions Architect-Associate

Benefits:
  • Medical/Dental/Vision
  • 401k with Employer Match
  • Corporate Laptop
  • PTO + Federal Holidays
  • Training opportunities
  • Remote work options

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Sorry, we are unable to offer sponsorship at this time.

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