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Technical Support Specialist I Jobs (NOW HIRING)

Entergy

*This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.* JOB PURPOSE/SUMMARY: Responsible for ...

AAON

Technical Support Specialist I

Tulsa, OK · On-site

Technical Support Specialist I Join to apply for the Technical Support Specialist I role at AAON, Inc. Essential Responsibilities/Activities Assures adequate company commitment to jobs and customer ...

AAON

Technical Support Specialist I

Tulsa, OK · On-site

Technical Support Specialist I Join to apply for the Technical Support Specialist I role at AAON, Inc. Essential Responsibilities/Activities Assures adequate company commitment to jobs and customer ...

3MD Inc.

Technical Support Specialist I

Redmond, WA · On-site

$25 - $30/hr

The Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali's solutions in various locations. This role involves providing on-site ...

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Technical Support Specialist I information

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How much do technical support specialist i jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for technical support specialist i in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a Technical Support Specialist I?

Technical Support Specialist I are entry-level professionals who provide assistance to users experiencing technical issues with computer systems, software, or hardware. They handle inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Often, they escalate more complex issues to higher-level support. Their goal is to ensure users can efficiently use technology and minimize downtime.

What are some common challenges Technical Support Specialist I professionals face when assisting customers, and how can they effectively address them?

Technical Support Specialist I professionals often encounter challenges such as communicating complex technical information to users with varying levels of technical knowledge, managing multiple support tickets simultaneously, and resolving issues that require escalation. To address these challenges, it's important to practice active listening, use clear and simple language, and remain patient and empathetic. Developing strong organizational skills and being familiar with escalation procedures can also help manage workloads efficiently and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Technical Support Specialist I, and why are they important?

To thrive as a Technical Support Specialist I, you need a solid understanding of computer systems, troubleshooting techniques, and basic networking, often supported by a degree or certification in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These competencies ensure efficient technical support, high customer satisfaction, and smooth IT operations.

What is the difference between Technical Support Specialist I vs Technical Support Technician?

AspectTechnical Support Specialist ITechnical Support Technician
Required CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often including vendor-specific ones
Work EnvironmentCustomer service-focused, office or remote supportHands-on hardware and software troubleshooting, lab or on-site
Employer & Industry UsageCommon in IT, tech companies, and service providersUsed in hardware manufacturing, IT support, and technical services
Search & Comparison IntentYes, often compared for entry-level support rolesYes, for technical troubleshooting roles

Both roles involve technical support, but Technical Support Specialist I typically focuses on customer service and remote troubleshooting, while Technical Support Technician may involve more hands-on hardware work. The roles overlap in certifications and industry usage, making them common points of comparison for entry-level technical support careers.

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What cities are hiring for Technical Support Specialist I jobs?

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What job categories do people searching Technical Support Specialist I jobs look for?

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Technical Support Specialist I jobs near you
Infographic showing various Technical Support Specialist I job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist I

Community Action Partnership of Kern

Bakersfield, CA • On-site

$25 - $27/hr

Full-time

Posted 4 days ago

Job description


SUMMARY: Under the direction of the IT Manager, the Technical Support Specialist I will provide technical support, training, and direction to departmental staff using computer equipment and applications on a wide area network (WAN) or large local area network (LAN). Installs, tests, and resolves problems with computer hardware and software.

Community Action Partnership Of Kern logo

About Community Action Partnership Of Kern

Sourced by ZipRecruiter

In 1963, the war on poverty had begun as President Kennedy had pushed for the development of proposals that would address the devesting and dire issue of poverty that many Americans faced. The fight on poverty continued after President Johnson succeeded Kennedy as he continued to move forward with the existing ideas on the war on poverty. During his first State of the Union address in 1964, he delivered the message to Congress to begin an unconditional war to fight poverty. Not long after that, the Johnson administration had revised and expanded the proposals that had once been proposed to President Kennedy, these steps led to the development of the Economic Opportunity Act (EOA) of 1964. The act included various measures to fight poverty, with the most vital being the creation of Community Action Agencies. The agencies would become the key to helping fight poverty in America as they would address the root causes of poverty. Our Mission Community Action Partnership of Kern will address underlying causes of poverty, alleviate the effects, and promote dignity and self-sufficiency in the communities we serve. Our Vision At CAPK we envision communities where all people have equal opportunities to achieve greater self-sufficiency and attain their version of the American Dream.

Industry

Non-profits

Company size

501 - 1,000 Employees

Headquarters location

Bakersfield, CA, US

Year founded

1965

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