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Remote Tier 3 Support Jobs in Utah (NOW HIRING)

GoEngineer

NetSuite Support Analyst

Midvale, UT · On-site +1

$60K - $75K/yr

Remote in the United States* GoEngineer is looking for a NetSuite Support Analyst to join our team ... * 1-3 years of proven experience in a CRM/ERP support role. * 1-3 years of proven experience ...

RLDatix

Software Engineer III

Lehi, UT · Remote

$54 - $72.50/hr

Engineer III US - Lehi, Utah (Remote-friendly) RLDatix is on a mission to transform care delivery ... Our applications ensure that patients receive the best and safest care while supporting the ...

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RLDatix

Software Engineer III

Lehi, UT · Remote

$54 - $72.50/hr

Engineer III US - Lehi, Utah (Remote-friendly) RLDatix is on a mission to transform care delivery ... Our applications ensure that patients receive the best and safest care while supporting the ...

New

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All JobsTier 3 Support JobsRemote Tier 3 Support JobsRemote Tier 3 Support Jobs in Utah

Remote Tier 3 Support information

What is the difference between Remote Tier 3 Support vs Remote Tier 2 Support?

AspectRemote Tier 3 SupportRemote Tier 2 Support
CredentialsTechnical certifications (e.g., CompTIA, Cisco)Basic technical certifications or training
Work EnvironmentAdvanced troubleshooting, complex issue resolutionInitial troubleshooting, issue escalation
Employer & Industry UsageIT service providers, tech companiesIT support teams, MSPs
Common Search & ComparisonRemote Tier 3 Support vs Remote Tier 2 Support

Remote Tier 3 Support involves handling complex technical issues requiring advanced skills and certifications, often working on escalated problems. In contrast, Remote Tier 2 Support focuses on resolving common issues and escalating more complex cases to Tier 3. Both roles are essential in IT support hierarchies, but Tier 3 typically requires more specialized knowledge and experience.

What are Remote Tier 3 Support specialists?

Remote Tier 3 Support specialists are highly experienced technical support professionals who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They work remotely to diagnose, troubleshoot, and resolve critical technical problems, often involving deep system analysis, debugging, and collaboration with product development teams. Their expertise allows them to provide solutions for escalated cases, create documentation for recurring issues, and sometimes contribute to product improvements. Tier 3 specialists often have advanced knowledge of software, hardware, or network systems, and play a key role in ensuring customer satisfaction for challenging technical issues.

How does a Remote Tier 3 Support professional typically collaborate with other support tiers and technical teams?

As a Remote Tier 3 Support professional, you will often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 cannot resolve. Collaboration is key, as you'll regularly communicate with lower-tier support to gather detailed case histories and with engineering or development teams to troubleshoot and resolve advanced problems. Effective documentation and clear communication are essential to ensure knowledge transfer and prevent recurring issues. This role often involves participating in cross-functional meetings or virtual stand-ups to align on solutions and share insights.

What are the key skills and qualifications needed to thrive as a Remote Tier 3 Support specialist, and why are they important?

To thrive as a Remote Tier 3 Support specialist, you need advanced technical troubleshooting skills, deep knowledge of the supported products or systems, and typically a relevant IT degree or certifications such as CompTIA, Cisco, or Microsoft. Proficiency with remote desktop tools, ticketing systems, network diagnostics, and sometimes scripting languages is essential for resolving complex issues. Strong analytical thinking, clear communication, and patience set top performers apart in this role. These skills are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring customer satisfaction, and minimizing downtime.
What are popular job titles related to Remote Tier 3 Support jobs in Utah? For Remote Tier 3 Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Tier 3 Support jobs in Utah look for? The top searched job categories for Remote Tier 3 Support jobs in Utah are:
Remote Tier 3 Support jobs near you
Infographic showing various Remote Tier 3 Support job openings in Utah as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Microsoft 365 and Support Services Engineer

Digital Forge Cyber Assurance Group

Lehi, UT • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Company Description
Digital Forge has been a forward-thinking market leader in Cybersecurity, Compliance, Risk Management, and Incident Response since 1996. Clients choose Digital Forge because of our world-class team of business and cybersecurity professionals, who continually advance themselves in their respective disciplines through continued education and in-the-field experience. The core of our success is a direct result of our people, processes, and technology. Our team of professionals bring countless years of experience, discipline, and skills that directly impact the success of our company and our clients.
We partner with our clients, working in union towards a common purpose and assuming complete accountability throughout our engagements. We deliver on our assurances, remaining engaged throughout the lifecycle to ensure continuity of experience. Our methodologies have been built through years of experience developing and architect business and information systems. Our approach incorporates a clear understanding of the client's desired objectives and analysis from various perspectives to ensure we deliver on expectations. We have proven best practices designed to improve performance, simplify regulatory compliance, and deliver measurable results to our clients.
At Digital Forge we drive proper adoption and utilization of technology that are foundations for success with our clients. We continuously innovate to shape the most fluid practices and methodologies in our core competencies and influence positive change in those competencies across all industries.
Job Description
We are currently seeking experienced Microsoft 365 and Support Services Professionals to join our team. You will be joining a team of highly dedicated professionals that thrive for new challenges daily, as well as a company that demonstrates the greatest care for its employees and has a track record for sound business decisions.
  • Deploy Microsoft 365 Environments
  • Deploy Azure AD Environments
  • Deploy Advanced Microsoft 365 Services including Compliance and Governance
  • Architect Office/Microsoft 365 Service Environments
  • Maintenance of Azure Active Directory environments including Policies
  • Monitoring of Network and Desktop Environments
  • Maintaining Desktops, Laptops, Tablets, and Smartphones
  • Assisting on IT Projects as required
  • Working with End-Users and Vendors to support applications and environments
  • Deployment and Management of Microsoft desktop Infrastructure
  • Routine Maintenance with desktops and end-users
  • Deployment of end-user Infrastructure
  • Deployment of Infrastructure improvements on Client environments
  • Assist in maintaining and deploying other Client applications and environments
  • Leading initiatives for researching and deploying new applications
  • Coordinating various IT Operations for Clients
  • Handling daily support calls which can range from Tier 1 to Tier 3 support requirements.
  • Provide guidance to your teammates as a member of the team
  • Working with End-Users and Vendors to support applications and environments
  • Working with Client Stakeholders on strategy and vision
  • Meeting regularly with Clients and attend Client meetings and engaging Executive Management.
  • Supporting Client initiatives remotely and some on premise
  • Routine network maintenance in various Microsoft environments.

Qualifications
Required
  • Three years or more of IT support experience
  • Two years of experience with managing Windows and Mac Desktops
  • Having a worked in a highly motivated, fast-paced, critical support role
  • An excellent reputation for support to end-users and leading teams
  • Excellent decision making and critical-thinking skills
  • Excellent organizational and communication skills are required
  • Ability to meet deadlines with Projects and Assignments
  • Ability to learn and support new technologies and train others
  • Some regional travel maybe required - all expenses paid
  • Participate in an on-call rotation schedule
  • Must be an energetic and highly motivated self-starter
  • Must be self-motivated and have a positive attitude
  • Must be detail oriented
  • Must have the ability to multi-task
  • Must have excellent oral and written communication skills
  • Must have the ability to communicate effectively with others

Preferred
  • One year or more of advanced Office 365 experience is preferred
  • Solid experience in support management roles is preferred
  • Experience with Microsoft Azure Active Directory is preferred
  • Experience with AWS or Azure.
  • Experience with Windows Servers.

Additional Information
Benefits and Compensation
  • Salary based on Skill sets, Capability, and Experience
  • Flexible hours and Remote Work Friendly
  • Comprehensive Health Insurance
  • Prescription Coverage
  • Dental Coverage
  • Vision Coverage
  • Short-Term Disability
  • 401K Retirement Plan
  • Paid Time Off
  • Paid Training
  • Paid Certification Testing

Apply