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Hourly Tech Support Jobs in Utah (NOW HIRING)

Amicis Global

Tech Support

South Jordan, UT · On-site

$20 - $21/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 6-12 Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

American Cruise Lines

IT Support Tech

Sandy, UT · On-site

$60K - $65K/yr

IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to our team in our Sandy, UT office. Our IT team supports our shipboard staff ...

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

Title: IT Customer Support Location: South Jordan, UT, 84095 Duration: 12+ Months Pay: $25/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. * This role is responsible for ...

Lifepoint Health

IT Support Technician

Price, UT · On-site

$19.50 - $26.75/hr

As an IT Support Technician joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and ...

DonorConnect

IT Support Specialist

Murray, UT · On-site

$23.20 - $29.03/hr

IT Support SpecialistDonorConnect is looking for a full-time IT Support Specialist to add to our team. This position is perfect if you are a natural problem solver, with a solid background in ...

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Donor Connect

IT Support Specialist

Salt Lake City, UT · Hybrid

IT Support Specialist DonorConnect is looking for a full-time IT Support Specialist to add to our team. This position is perfect if you are a natural problem solver, with a solid background in ...

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DonorConnect

IT Support Specialist

Murray, UT · On-site

$23.20 - $29.03/hr

IT Support Specialist DonorConnect is looking for a full-time IT Support Specialist to add to our team. This position is perfect if you are a natural problem solver, with a solid background in ...

Denton House

IT Support Specialist

Holladay, UT · On-site

We're looking for an IT Support Specialist who takes pride in solving problems, elevating the service desk experience, and ensuring every employee has the tools they need to do their best work. If ...

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

$24 - $36.50/hr

IT Support Specialist II Reports to: Service Desk Supervisor Work Arrangement: Primarily on-site and field-based Compensation: $24.00-$36.50/hour (based on experience) --- Role Summary The IT Support ...

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

$24 - $36.50/hr

IT Support Specialist II Reports to: Service Desk Supervisor Work Arrangement: Primarily on-site and field-based Compensation: $24.00-$36.50/hour (based on experience) --- Role Summary The IT Support ...

Broccoli AI

AI Tech Support

Lehi, UT · On-site

$70K - $100K/yr

The Role We're hiring an AI Tech Support to help our customers successfully adopt and operate Broccoli in their day-to-day business. This is a highly technical, customer-facing role for someone who ...

Amicis Global

IT Support (MOR2JP00017241)

South Jordan, UT · On-site

AU$20 - AU$22/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 6-12 Months Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone ...

Robert Half

IT Support Technician

Logan, UT · On-site

$19.50 - $24/hr

We are looking for an IT Support Technician to provide dependable front-line technical assistance for employees in Logan, Utah. This contract-to-hire position is ideal for someone who enjoys solving ...

Trucordia

IT Support Specialist

Lindon, UT · On-site

Here at Trucordia, we're looking for an IT Support Specialist to join our growing team. This role focuses on supporting employees across the organization with Agency Management System questions ...

3form

IT Support Specialist

West Valley City, UT · On-site

The IT Support Specialist position is an AWI position. This position is based in Salt Lake City, UT, and the role reports up through AWI. What does it mean to work at Armstrong? It means being ...

3form

IT Support Specialist

West Valley City, UT · On-site

The IT Support Specialist position is an AWI position. This position is based in Salt Lake City, UT, and the role reports up through AWI. What does it mean to work at Armstrong? It means being ...

Russell Tobin

IT Support Specialist

South Jordan, UT · On-site

$25/hr

Customer Support Representative/Account Representative-Sr-IT Location: 680 West 10000 South, South UT 84095 Contract Duration: 12 months with possible extension Pay Rate: $25/hour (W2). This position ...

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Hourly Tech Support information

What is hourly tech support?

Hourly tech support jobs involve assisting customers or clients with technical issues related to products, software, or services on an hourly wage basis. These roles typically include troubleshooting problems, answering questions, and providing guidance via phone, chat, email, or in person. Hourly tech support professionals may work for IT departments, call centers, or third-party service providers, and often handle a variety of technical concerns ranging from basic device issues to more complex software configurations. The position requires strong problem-solving skills, patience, and the ability to communicate technical information clearly to non-technical users.

What are the key skills and qualifications needed to thrive as an hourly tech support professional?

To thrive as an Hourly Tech Support professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a high school diploma or relevant technical certifications. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues promptly. These skills ensure quick and accurate technical support, leading to higher customer satisfaction and efficient issue resolution.

What are some common challenges faced by hourly tech support professionals, and how can they be managed on the job?

Hourly Tech Support professionals often encounter challenges such as high ticket volumes, managing multiple requests simultaneously, and assisting users with varying levels of technical expertise. Staying organized, utilizing ticketing systems efficiently, and maintaining clear communication with users and team members can help manage these demands. Additionally, proactively updating knowledge on company products and technology trends enables tech support staff to resolve issues more effectively and deliver excellent customer service.

What is the difference between Hourly Tech Support vs Help Desk Technician?

AspectHourly Tech SupportHelp Desk Technician
CredentialsBasic IT certifications (CompTIA A+, Network+)Same as Hourly Tech Support, often with additional certifications
Work EnvironmentRemote or on-site, flexible hoursPrimarily on-site or remote, standard business hours
Employer & IndustryIT service providers, tech support companiesCorporate IT departments, managed service providers
Job FocusTechnical troubleshooting, user support, hardware/software issuesCustomer support, issue resolution, ticket management

Both roles involve technical support and troubleshooting, often requiring similar certifications. Hourly Tech Support typically offers flexible hours and may work remotely, while Help Desk Technicians often work within organizations' IT departments during regular hours. The main difference lies in the work setting and scope, but both serve as entry points into IT support careers.

Can I work remotely in hourly tech support?

Hourly tech support jobs often offer remote work options, especially for roles involving troubleshooting via phone, chat, or remote access tools. However, some positions may require on-site presence for hardware repairs or specialized equipment, so it varies by employer and job requirements.

What are the most commonly searched types of Tech Support jobs in Utah?

The most popular types of Tech Support jobs in Utah are:

What are popular job titles related to Hourly Tech Support jobs in Utah?

For Hourly Tech Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Hourly Tech Support jobs in Utah look for?

The top searched job categories for Hourly Tech Support jobs in Utah are:

What cities in Utah are hiring for Hourly Tech Support jobs?

Cities in Utah with the most Hourly Tech Support job openings:

Hourly Tech Support jobs near you

Tech Support

South Jordan, UT • On-site

Amicis Global
See more jobs at Amicis Globalexternal

$20 - $21/hr

Contractor

Re-posted 23 days ago

Job description

Title: IT Customer Support
Location: South Jordan, UT
Duration: 6-12 Months
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends, and public holidays
Responsible for high-quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment**
Please let me know if you are interested in hearing more about this position.  Also, feel free to forward this position to someone whom you feel might be interested.  Time is generally of the essence, so please respond as soon as you can.  Thank you.